1 SmartMeter™ Delivering Customer Benefits Jana Corey Director, Policy Planning Integrated...
Transcript of 1 SmartMeter™ Delivering Customer Benefits Jana Corey Director, Policy Planning Integrated...
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SmartMeter™ Delivering Customer Benefits
Jana CoreyDirector, Policy Planning
Integrated Demand-side ManagementPacific Gas and Electric Company
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Energy services to 15 MM people:
• 5.1 MM Electric customer accounts
• 4.3 MM Natural Gas accounts
70,000 square miles with diverse topography
20,000 employees
A regulated investor-owned utility
Ranked the greenest utility in the United States
Pacific Gas and Electric Company
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Electric Demand as Balancing Resource
Renewable Resources Balancing Resources
Smart Grid
Storage
Demand-side Resources
Back-upGeneration
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SmartMeter™ as Foundation
Automated meter reading for all gas and electric customers
– Over 5.5 million advanced meters installed; 10 million by mid-2012
– Hourly intervals for electricity; daily intervals for gas
Customer benefits today
Platform for future innovation
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Data Collector Unit
Radio Frequency Gas Network
Network AccessPoint
Radio Frequency Mesh Electric Network
Dual Network Architecture
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Solid-state technology
Integrated remote connect / disconnect, load-limiting switch
In-premise network gateway
RadioRadio
Basic Meter
Customer EnergyManagementNetwork
SmartMeter™Communications
Network
Using Advanced Communications
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SmartMeterTM Timeline
2005: 5000 Meter Pilot
2006: Full Deployment Launch
2008: Customer Online access to usage data
SmartRate
2009: Remote connect/disconnect
Outage management
2012: 10 million meters installed
10 million meters
Launch
Millionth meter
installed
2006 2007 2008 2009 2010 2011 2012
5.5 million meters
installed
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SmartMeter™ Program Benefits
Enable the Future
Put in place a platform for innovation
Choice and Control
Provide customers greater choice and more control over their energy bills
Customer Service
Provide customers more convenience and better, faster
service
Convenient meter reading
Faster power restoration
Remote connect/disconnect
Faster problem resolution
More accurate billing
Energy usage data
New pricing options like SmartRate
Automated customer energy management
Distributed generation and storage
Electric vehicles
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Secure customer access through PGE.com
Energy use by hour or day
View by billing cycle, month, or week
For SmartRate customers, colors designate critical peak, peak, and off-peak
Temperature overlay
77 BEALE STREET John Doe
Customers Can View Their Energy Use
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Details Provide Actionable Insight
SmartDaycolor-coded
detail
Temperatureoverlay
Daily use(by billing cycle,month or week)
Hourly use(by day or week)
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Recruitment
10,000 voluntary participants in 2008; 24,000 in 2009
Experience
2008: Across 9 called events, the average residential
customer achieved a reduction of 16.6%
2009: Across 15 called events, the average residential
customer achieved a reduction of 15%
Retention
90% of 2008 customers remained on the plan in 2009
95% of 2009 customers intend to remain on the plan in
2010
SmartRate empowers customers to reduce peak loads
Enables New Rate Plans
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Normal Electricity Demand Electricity Demand with SmartRate
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Energy Alerts for Tier Increases
Early warning of high usage with enough time to react
• When actual usage-to-date crosses Tier 3, 4 or 5
• When usage is forecasted to cross Tier 3, 4, 5 by end of billing period
Delivered via:• Email• Text message• Outbound phone call
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Future: Personalized Energy AdviceComparative Norms
• Help customers understand their usage in the context of a bigger picture
• “What does one kWh mean?”
Deep Dive into Usage
• Interval usage patterns lead to insights on customer behavior
• Educate customers on how they use energy daily
• Incent customers to change their behavior and proactively manage their energy usage
Relevant, actionable tips
• Insights generated from interval usage can lead to personalized and actionable tips for the customer
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Future: Customer Energy Management
From utility into the home:
Timely price signals
Appliance / energy management control signals
From meter to utility:
Customer electric use
Customer energy generation (e.g. solar)
Appliance response to energy management control signals
Required Industry Developments
•Finalize functionality, security, and interoperability standards
•Rigorous testing of integrated solutions
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Device/Equipment Vendors
Application SoftwareVendors
Software Platform
VendorsSystems Integrators/
Service Providers
Embedded AutomationEmbedded Automation
Embedded AutomationEmbedded Automation
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Vibrant Energy Management Industry