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PRESIDENTIAL ADDRESS

by

Shri B K DasChairperson, OERC

05.01.2011

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• Unbundling of integrated entities into generation, transmission and distribution

• Setting up of Independent Regulatory Authorities

• Campaign to enhance revenues, reduce losses, improve maintenance of networks and enhance customer services

• Substantial investments to enhance quality of network

• Designating Distribution Circles as Centres of Excellence under APDRP

KEY INITIATIVES – REFORM PROCESS

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West Bengal State Electricity Distribution Company Ltd. : Organizational transformation

• 100% Electronic Metering followed by Energy Auditing and Accounting

• Investment of about Rs.100:00 crore – enabled identification of leakages by area – and fixation of accountability on area managers

• AT&C losses reduced from 34% in 2002 to current level of about 20%. Reduction monetised and about 15% - 20% paid to employees as incentives

• Not investment but Organisational Transformation that is the key factor – complete metering, auditing and accounting done by employees with loyalty, sincerity without strikes or demonstrations

• Such transformation possible despite average age of employees in excess of 50 years

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Gujrat Jyoti Gram Yojana – not subsidy but direct benefit to consumer

• GJGY introduced in 2003-04 for Rural areas – ensured 24X7 power supply for domestic use – 8 hrs to agriculture – with 100% electrification of all villages with in 30 months

• Separation of domestic and agriculture feeders – by installation of 12,621 new transformers and 56,599 KM of new lines

• Reduction in losses by 5% and reduction in transformer failure by 1.5% in 2006

• Study by CII and Institute of Rural Management indicates substantial increase in employment including self-employment and reduction in migration to urban areas by 33%

• Average gain of additional work hour by six hours – due to uninterrupted supply

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North Delhi Power Ltd. (NDPL) – Customer Centric Focus

• Automated Meter Reading and Data Analysis (AMRDA) system – remotely downloads data from high value meter to central server – assists in billing, and detecting tampering and theft

• SMS based fault management using GSM – ensures supply complaints attended to promptly

• Walk in Consumer Care Centres – handled by Customer Care Executives supervised by Customer relations Officers

• Centralised Call Centre – for all complaints and enquiries• Consumer Portals for on-line Billing Data along with on-line

payment facility - complaint and request registration• Advanced Distribution SCADA system, GIS, ERP – IT

application for operational efficiency

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Andhra Pradesh Southern Power Distribution Company (APSPDC) – Enhanced IT function

• CAT (Consumers Analysis Tool) – software to integrate Billing and Collection Data from Private Accounting Agencies (PAA) and consumers – Reveals exception, followed up by field officers

• Generates reports in meter irregularities, collection irregularities and First Information Reports of theft cases

• Consumer Billing Software – to ensure the PAA are on common platform – generates un-inform data for superior quality maintenance

• Transformer Information Management system (TISM) – manages transformer information and tracks transformer life-cycle Assists Vendor analysis on transformer performance

• Customer Service Centres, Call Centres Computerised Collection Centre, Spot Billing and E-Seva

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Distribution AutomationKorean Electric Power corporation

• Reduced T&D losses from 29.4% in 1961 to 3.99%

• SCADA, DMS (Distribution Management System) advanced application function

• Introduction of AMR and integration of AMRs and integration of SCADA, DAS, GIS & AMR

• Stepping up of primary distribution and secondary distribution voltage levels

• Use of low loss equipments, amorphous core transformers and capacitors

• Pilferage inspection teams, disconnection and fines, reconnection only after fines

• Consistent incentives/penalties

• Entirely computerised Customers Relationship Management System leading to improved Meter to Cash process

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Boulder City in Colorado USA – the first city in the USA with Smart Grid Technology

• Xcel Energy is making Boulder a fully integrated smart grid city

• $100 million advanced smart grid project will reach 100,000 homes with environmental, operational and financial benefits

• Existing metering structure to connect to robust, dynamic electric system communication network providing real time two way communication through out the grid

• Smart sub-stations capable of remote monitoring with real time data and optimised performance

• Programmable in-home control devices to fully automate home energy usage based on customer needs

• Integration of infrastructure to easily despatched distributed generation technologies such as small wind turbine, solar panels, battery system, etc.

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20 / 20 Programme of California– Demand side Management

• To avoid Black outs – offered discounts to customers for reducing energy use

• If consumer reduced consumption by 20% got rebate of 20% on bill

• 1/3 of customers received rebate – energy use reduced by 7% and peak power demand by 10%

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