LLLLINDA JOVITA AINDA JOVITA AINDA JOVITA AINDA JOVITA A 0631M0225 0631M0225 0631M0225 0631M0225 i

A STUDY ON ELECTRONIC HUMAN RESOURCE MANAGEMENT {E-HRM} WITH REFERENCE TO COGNIZANT TECHNOLOGY

SOLUTIONS INDIA PRIVATE LIMITED

A Project Report Submitted in Partial Fulfillment of the Degree of

MASTER OF SOCIAL WORK Bharathiar University

Submitted By

LINDA JOVITA.A (Reg.No.0631M0225)

Under the Supervision and Guidance of

Mrs. Dr.M.Punitha,M.Phil.,Ph.D., Lecturer and Head

POST GRADUATE AND RESEARCH DEPARTMENT OF SOCIAL WORK

HINDUSTHAN COLLEGE OF ARTS AND SCIENCE

(ISO 9001 : 2000 CERTIFIED INSTITUTION)

(Affiliated to BHARATHIAR UNIVERSITY)

AVINASHI ROAD, COIMBATORE – 641028

TAMIL NADU

APRIL – 2008

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P.G & REASEARCH DEPARTMENT OF SOCIAL WORK

HINDUSTHAN COLLEGE OF ARTS AND SCIENCE

Coimbatore – 641 028

CERTIFICATE

This is to certify that the project entitled A STUDY ON “ELECTRONIC HUMAN

RESOURCE MANAGEMENT” WITH SPECIAL REFERENCE TO COGNI ZANT

TECHNOLOGY SOLUTIONS INDIA PRIVATE LIMITEED submitted to the

Bharathiar University, Coimbatore in partial fulfillment of the requirements for the

award of the MASTER OF SOCIAL WORK is a record of bonafide research work bone

by LINDA JOVITA.A (Reg. No. 0631M0225) under my supervision and that no part of

this project has been submitted for the award of any other degree/diploma/fellowship

or other similar title to any certificate of any university.

Mrs. Dr. M. Punitha Mrs. Dr. M. Punitha

Head of the Department Guide & supervisor

Submitted to the viva-voice examination held on _____________

Internal Examiner External Examiner

LLLLINDA JOVITA AINDA JOVITA AINDA JOVITA AINDA JOVITA A 0631M0225 0631M0225 0631M0225 0631M0225 iii

DECLARATION

The researcher here by declares that this study entitled A STUDY ON

“ELECTRONIC HUMAN RESOURCE MNAGEMENT” WITH SPECIAL REF ERENCE

TO COGNIZANT TECHNOLOGY SOLUTIONS INDIA PRIVATE LTD ., CHENNAI

submitted to Bharathiar University, Ciombatore in the partial fulfillment of Master of

Social Work by the researcher under the guidance and supervision of Mrs. Dr. M Punitha

M.Phil., Ph.D., Lecturer and Head, P.G. Department of Research and Social Work,

Hindusthan College of Arts and Science, Coimbatore that to the best of my knowledge

the work reported herein does not form part of any other project report or dissertation on

the basis of which a degree or award was conferred on an earlier occasion on this or any

other candidate.

PLACE: COIMBATORE LINDA JOVITA A

Researcher

DATE:

LLLLINDA JOVITA AINDA JOVITA AINDA JOVITA AINDA JOVITA A 0631M0225 0631M0225 0631M0225 0631M0225 iv

LLLLINDA JOVITA AINDA JOVITA AINDA JOVITA AINDA JOVITA A 0631M0225 0631M0225 0631M0225 0631M0225 v

ACKNOWLEDGEMENT

Each and every work needs support and guidance for the successful achievement

of its aims and objectives. This project work also had support from many hands and above all

the blessings of the Almighty LordAlmighty LordAlmighty LordAlmighty Lord. . . .

I express my sincere gratitude to the principal DR. R.S.RamaswamyDR. R.S.RamaswamyDR. R.S.RamaswamyDR. R.S.Ramaswamy, M.Sc., M.Phil.,

B.Ed; Ph.D., Hindusthan College of Arts and Science, Coimbatore for inculcating in us, a

passion for excellence in all our activities including this capstone project.

I would use this occasion to express a deep sense of appreciation to Mr. K SrMr. K SrMr. K SrMr. K Sriram iram iram iram

IyerIyerIyerIyer, , , , Human Resources, CTS, and Mr. Jaffer Shahul HameedMr. Jaffer Shahul HameedMr. Jaffer Shahul HameedMr. Jaffer Shahul Hameed, , , , Asst. Manager Admin CTS., for

giving me the opportunity to do this project in their esteemed organisation and grateful to Mr. Mr. Mr. Mr.

Santhosh DevarajanSanthosh DevarajanSanthosh DevarajanSanthosh Devarajan - Executive Admin for guiding me throughout the course of the project.

My sincere thanks are also due to, Mrs. Mrs. Mrs. Mrs. Dr. M PunithaDr. M PunithaDr. M PunithaDr. M Punitha M.Phil, Ph.D., Lecturer and Head of the

Department who was also my project supervisor, for her invaluable guidance for improving

the focus as well as the content of the project and for providing the necessary guidelines,

which has facilitated the successful completion of the project on schedule.

I would also like to acknowledge with thanks, the support received from the other

teaching staffteaching staffteaching staffteaching staff, which has been quite helpful for successful completion of the project.

I would be failing in my duty if I didn’t express my gratitude to Mr. P. AzhagesanMr. P. AzhagesanMr. P. AzhagesanMr. P. Azhagesan

MSW, M.Phil, PGDHRM, Vice Principal of Thanthai Hans Roever College of Arts and Science,

my family members, friends, and all others who gave their constant support and co-operation

throughout this project.

LINDA JOVITA.ALINDA JOVITA.ALINDA JOVITA.ALINDA JOVITA.A

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TABLE OF CONTENTSTABLE OF CONTENTSTABLE OF CONTENTSTABLE OF CONTENTS

SL.NO.SL.NO.SL.NO.SL.NO. CHAPTERCHAPTERCHAPTERCHAPTER PAGE NO.PAGE NO.PAGE NO.PAGE NO.

LIST OF TABLESLIST OF TABLESLIST OF TABLESLIST OF TABLES viiiviiiviiiviii

LIST OF CHARTSLIST OF CHARTSLIST OF CHARTSLIST OF CHARTS xxxx

LIST OF ABBREVIATIONSLIST OF ABBREVIATIONSLIST OF ABBREVIATIONSLIST OF ABBREVIATIONS xixixixi

1111 INTRODUCTIONINTRODUCTIONINTRODUCTIONINTRODUCTION 1111

1.11.11.11.1 The Technology Challenge 2222

1.21.21.21.2 Introducing e-HRM 3333

1.31.31.31.3 What is Human Resource Management? 5555

1.41.41.41.4 Human Resources Management and e-HRM 5555

1.51.51.51.5 Meaning of e-HRM 6666

1.61.61.61.6 Definitions of e-HRM 7777

1.71.71.71.7 Objectives of e-HRM 8888

1.81.81.81.8 Scope of e-HRM 8888

1.91.91.91.9 Functions of e-HRM 9999

1.101.101.101.10 Types of e-HRM 11111111

1.111.111.111.11 Benefits of e-HRM 12121212

1.121.121.121.12 Limitations of e-HRM 14141414

1.131.131.131.13 Evolution of e- HRM 14141414

2222 REVIEW OF LITERATUREREVIEW OF LITERATUREREVIEW OF LITERATUREREVIEW OF LITERATURE 17171717

3333 RESEARCH METHODOLOGYRESEARCH METHODOLOGYRESEARCH METHODOLOGYRESEARCH METHODOLOGY 28282828

3.13.13.13.1 Introduction 28282828

3.23.23.23.2 Statement of the research problem 29292929

3.33.33.33.3 Scope of the study 30303030

3.43.43.43.4 Title of the study 33330000

3.53.53.53.5 Objectives of the study 33330000

3.63.63.63.6 Research design 33331111

3.73.73.73.7 Universe of the study 33331111

3.83.83.83.8 Sampling procedure 33331111

3.93.93.93.9 Pre-testing 33331111

3.103.103.103.10 Tools of data collection 33331111

3.113.113.113.11 Sources of data 33332222

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SL.NO.SL.NO.SL.NO.SL.NO. CHAPTERCHAPTERCHAPTERCHAPTER PAGE NO.PAGE NO.PAGE NO.PAGE NO.

3.123.123.123.12 Data collection 32323232

3.133.133.133.13 Statistical analysis 32323232

3.143.143.143.14 Profile of the organisation 33333333

3.153.153.153.15 Operational definition 35353535

3.163.163.163.16 Research experience 35353535

3.173.173.173.17 Chapterisation 36363636

4444 DATA DATA DATA DATA ANALYSIS & INTERPRETATIONANALYSIS & INTERPRETATIONANALYSIS & INTERPRETATIONANALYSIS & INTERPRETATION 37373737

5555 MAJOR MAJOR MAJOR MAJOR FINDINGS, SUGGESTIONS & CONCLUSIONFINDINGS, SUGGESTIONS & CONCLUSIONFINDINGS, SUGGESTIONS & CONCLUSIONFINDINGS, SUGGESTIONS & CONCLUSION 89898989

5.15.15.15.1 Major findings 89898989

5.25.25.25.2 Suggestions 92929292

5.35.35.35.3 Conclusion 93939393

BIBILIOGRAPHYBIBILIOGRAPHYBIBILIOGRAPHYBIBILIOGRAPHY 95959595

ANNEXUREANNEXUREANNEXUREANNEXURE 97979797

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LIST OF TABLESLIST OF TABLESLIST OF TABLESLIST OF TABLES

Table Table Table Table

No.No.No.No.

Table Table Table Table TitleTitleTitleTitle Page Page Page Page

No.No.No.No.

4.4.4.4.1111 Respondent’s age 33337777

4.4.4.4.2222 Respondent’s gender 33338888

4.4.4.4.3333 Respondent’s department 39393939

4444.4.4.4.4 Respondent’s educational qualification 44440000

4.4.4.4.5555 Respondent’s experience within the organisation 44441111

4.4.4.4.6666 Respondent’s view for preparing job description and job specification 44442222

4.4.4.4.7777 Respondent’s attitude towards matching employee profile 44443333

4.4.4.4.8888 Respondent’s opinion on effective recruitment stages 44444444

4.4.4.4.9999 Respondent’s regard on efficient e-induction meetings 44446666

4.4.4.4.10101010 Respondent’s idea upon recruitment consistent with policy 44447777

4.4.4.4.11111111 Respondent’s perception towards employees efficiency level 49494949

4.4.4.4.12121212 Respondent’s insight about effective wage and salary administration 55551111

4.4.4.4.13131313 Respondent’s response on clearly defined pay structure 55553333

4.4.4.4.14141414 Respondent’s view towards factors affecting payroll system 55554444

4.4.4.4.15151515 Respondent’s opinion for incentives and commissions online 55555555

4.4.4.4.16161616 Respondent’s attitude towards e-performance related pay 55556666

4.4.4.4.17171717 Respondent’s response to organisational values and culture 55557777

4.4.4.4.18181818 Respondent’s idea upon writing role definitions 59595959

4.4.4.4.19191919 Respondent’s perception on building high level performing teams 66660000

4.4.4.4.20202020 Respondent’s insight towards organisational performances 66661111

4.4.4.4.21212121 Respondent’s view on nurturing talents 66663333

4.4.4.4.22222222 Respondent’s opinion on up-to-date knowledge and skill 66664444

4.4.4.4.23232323 Respondent’s attitude towards effective self service e-learning 66666666

4.4.4.4.24242424 Respondent’s regard on effective e-performance appraisal methods 66667777

4.4.4.4.25252525 Respondent’s response to changes in leadership development 66668888

4.4.4.4.26262626 Respondent’s idea for employee career planning and development 69696969

4.4.4.4.27272727 Respondent’s perception to communication and consultation activities 77771111

4.4.4.4.28282828 Respondent’s insight towards grievance and disciplinary action 77772222

4.4.4.4.29292929 Respondent’s view on determining job satisfaction 77773333

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4.4.4.4.30303030 Respondent’s opinion for consultation and negotiation 77774444

4.4.4.4.31313131 Respondent’s attitude towards welfare measures 77775555

4.4.4.4.32323232 Respondent’s regard to promotion of employment brand 77776666

4.4.4.4.33333333 Respondent’s idea for participation in management decision 77777777

4.4.4.4.34343434 Respondent’s insight on clear and understandable e-HRM 77778888

4.4.4.4.35353535 Respondent’s attitude to increased quality of HR support 79797979

4.4.4.4.36363636 Respondent’s regard for efficiency of administration and increased

productivity

88881111

4.4.4.4.37373737 Respondent’s opinion on reduction of time and overhead costs 88883333

4.4.4.4.38383838 Respondent’s view on investment in current system 88885555

4.4.4.4.39393939 Respondent’s perception towards easy handling of e-HRM 88886666

4.4.4.4.40404040 Respondent’s insight towards reduced workload of people management 88887777

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LIST OF CHARTSLIST OF CHARTSLIST OF CHARTSLIST OF CHARTS

Chart Chart Chart Chart

No.No.No.No.

Chart Chart Chart Chart TitleTitleTitleTitle Page Page Page Page

No.No.No.No.

C 4.C 4.C 4.C 4.1111 Respondent’s opinion on effective recruitment stages 44445555

C 4.C 4.C 4.C 4.2222 Respondent’s idea upon recruitment consistent with policy 44448888

C 4.C 4.C 4.C 4.3333 Respondent’s perception towards employee’s efficiency level 55550000

C 4.C 4.C 4.C 4.4444 Respondent’s insight about effective wage and salary administration 55552222

C 4.C 4.C 4.C 4.5555 Respondent’s response to organisational values and culture 55558888

C 4.C 4.C 4.C 4.6666 Respondent’s insight towards organisational performances 66662222

C 4.C 4.C 4.C 4.7777 Respondent’s opinion on up-to-date knowledge and skill 66665555

C 4.C 4.C 4.C 4.8888 Respondent’s idea for employee career planning and development 77770000

C 4.C 4.C 4.C 4.9999 Respondent’s attitude to increased quality of HR support 88880000

C 4.C 4.C 4.C 4.10101010 Respondent’s regard for efficiency of administration and increased

productivity

88882222

C 4.C 4.C 4.C 4.11111111 Respondent’s opinion on reduction of time and overhead costs 88884444

C 4.C 4.C 4.C 4.12121212 Respondent’s insight towards reduced workload of people management 88888888

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LIST OF ABBREVIATIONSLIST OF ABBREVIATIONSLIST OF ABBREVIATIONSLIST OF ABBREVIATIONS

HR Human Resource

HRM Human Resource Management

E-HR Electronic Human Resource

E-HRM Electronic Human Resource Management

HRIS Human Resource Information System

HRMIS Human Resource Management Information System

CHRIS Computer Based Human Resource Information Systems

ERP Enterprise Resource Planning

SAP System Application Programming

IT Information Technology

CTS Cognizant Technology Solutions India Private Ltd.