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Partner Smart TalkSeries 101

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Noemi Carreno-Houshmand

Cisco Collaborative Professional Services

Program Manager

ncarreno@cisco.com

512-378-6359

Update date

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AGENDA

Collaborative Professional Services• Program Overview• Portfolio Offerings• Engaging with CPS

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TECHNICAL SERVICES ADVANCED SERVICES

Cisco Brand Resale:SmartNetSmartCareSmartnet Total CarePSS

CISCO SERVICES

Partner Branded / Collaboration: CSPP

Direct (CBR)SOW Based AS-T AS-F AS-S

Cisco-CustomerEngagement

Collaborative Professional Services (CPS)No SOW

AS-F AS-S

Cisco-Partner Engagement

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Collaborative Professional Services

PartnerPartner CustomerCustomer

• Portfolio of professional services sold only to qualified partners

• Eligible to ATP, Gold, Silver & Premier partners

• Develop new practice / strengthen existing capabilities

• Planning, Design, & Optimization phases of Lifecycle

• Support partners with projects in the commercial to mid-enterprise segments

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Collaborative Professional Services

• Cisco – Partner CollaborationCisco provides: engineering expertise, smart services innovation, best practices, proprietary methodologies

Partner provides: intellectual capital, resources, and customer knowledge

• SKU based - Fixed scope / price• Orderable in CCW *

• Delivered to partner remotely and

virtually via Cisco NCEs/CCIEs

• Project based• Invoiced upon project completion *

* Exception Knowledge Services

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1 Guidance Services

Development Services

Assessment Services

Practice Accelerator Workshops

Knowledge Services

BORDERLESS NETWORKS

FUELING BUSINESS TRANSFORMATION

ENSURING CUSTOMER SUCCESS

Collaborative Professional Services Portfolio Offerings

COLLABORATION

DATA CENTER /VIRTUALIZATION /

CLOUD

Deployment ServicesCLOUPIA

SAP HANABE6000

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GUIDANCE SERVICES ASSESSMENT SERVICEGUIDANCE SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORSDEVELOPMENT SERVICESB

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** Partner Specialization required for all guidance services **

Validate partner created documentation: - High Level Designs - Low Level Designs - Network Implementation Plans - Test Plans Technical Findings document

Guidance Services

Borderless Network Guidance Service Identity Services Engine Guidance ServiceUnified Communications Guidance Service Video Guidance Service Data Center Guidance Service

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DEVELOPMENT SERVICES ASSESSMENT SERVICESGUIDANCE SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORSB

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Deliver Designs and As-built documentation - High Level Design - Detailed Design - Network Implementation Plans - Test Plans - Migration Plans

Development Services

Borderless Network Development ServiceUnified Communications Development ServiceVideo Development ServiceData Center Development ServicePrivate Cloud Development Service

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DEVELOPMENT SERVICES ASSESSMENT SERVICESGUIDANCE SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORSB

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Intelligent validations and recommendations for network stability, optimization, performance & security: - Discovery Tool - Detailed Reports - Review Discussion - Actionable recommendations

Assesssment Services

Routing & Switching AssessmentRouter & LAN Switch multi-day Audit Network Device Security AssessmentIPv6 AssessmentIdentity Services Engine Readiness AssessmentVideo Level Service Agreement AssessmentUnified Communications AssessmentUnified Messaging AssessmentContact Center AssessmentVideo AssessmentData Center Assessment

Cloud Consumption NEW

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GUIDANCE SERVICES DEVELOPMENT SERVICES KNOWLEDGE SERVICESASSESSMENT SERVICES PRACTICE ACCELERATORSB

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Technical Knowledge Library

- Subscription-based experiential knowledge for Cisco solutions - Access to proprietary knowledge portal available 24 x 7 - Accessibility via a web browser or a mobile application - Content supports plan, build, & manage phases

KnowledgeServices

Network Infrastructure Knowledge ServiceWireless Knowledge ServiceSecurity Knowledge ServiceCollaboration Knowledge ServiceData Center Knowledge Service

Total Knowledge Library (TKL)

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Comprehensive Knowledge Flavors

Advanced Services Best Practices

• Design and implementation guides

• White papers and technical tips

• Video on demand (VoD) presentations and other self-study resources

Cisco® Press titles

• Available in digital format

Learnings from Solution Validation Labs

• Test cases, benchmarking results, and recommendations

Case Studies from Customer Proof of Concept (CPOC) Labs

• Experiential learning from CPOC Labs

IntelliShield Security feeds

• Comprehensive and actionable threat and vulnerability information

CCENT/CCDA/CCNP/CCNA Security & Voice Certification

• Self-Study Guides

• Certification exams test-preps

NEW

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GUIDANCE SERVICES DEVELOPMENT SERVICES PRACTICE ACCELERATORSASSESSMENT SERVICES KNOWLEDGE SERVICESD

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Practice Accelerator Workshops

Cisco Provides to Partner consultative workshops to enable the establishment of a new practice:

• Technical Selling and Consulting

• Design/Delivery Methods

• Project Management

• Lab/Demo

Practice Accelerators

Cloud Builder Accelerator ServiceFlexpod Technical Consulting Accelerator ServiceVirtualization Experience Infrastructure Technical Consulting Accelerator ServiceUnified Computing System Partner Lab Demonstration Accelerator Service

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Why CPS

Alternative AS support model available to partners

Scale Professional Services

Expand Operational Efficiencies

Generate new business streams

Increase profit margins

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John Chambers,Chairman and CEO, Cisco

“Cisco’s true value is in what we make possible.”

16Cisco ConfidentialCisco Confidential 16© 2011 Cisco and/or its affiliates. All rights reserved.

Thank you