#1 Office in the World! 15 times In closed transactions

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#1 Office in the World!15 times In closed transactionsServing the DFW Metroplex since 1969CENTURY 21 Mike Bowman, Inc. Place your Confidence in Us!By providing full service residential and commercial real estate sales departments, a property leasing and management department, a relocation department, an in-house mortgage service, buyers and sellers have the confidence and support to make good real-estate decisions. The 200+ agents and staff, acclaimed for their high standards, take pride in the many company accomplishments. 1993 through 2013 boasted many honors including being the #1 Office in the World for Closed Transactions; 1993 through 1997, 1999, 2000, 2005, 2006, 2007, 2008, 2009, 2010, 2011 and 2013 out of approximately 7,100 offices world wide. 2008 included a 2nd and 3rd #1, closed transactions and closed sales production, honoring us with the highest award overall!

#1 Century 21 Office17 Times!

1Updated for 2014Mike Bowman has been a leader in the development of distinguished Northeast Tarrant County communities for 45 years.

The company has had a long tradition of relocating families in and out of Northeast Tarrant County. In fact, CENTURY 21 Mike Bowman, Inc. has sold more homes in Northeast Tarrant County over the past 40 years than any other office.

CENTURY 21 Mike Bowman, Inc. has received the prestigious honor of being the only brokerage in the history of the CENTURY 21 System to be named the #1 Office in the World in closed transactions 15 times!

CENTURY 21 Mike Bowman, Inc. sells a home every 3.2 hours, 24 hours a day, 7 days a week, 365 days a year! In the past ten years weve closed over 33,000 transactions resulting in over $4.7 billion in sales volume.

OUR HISTORY. . . A history of high standard and quality in real estate since 1969Mike Bowman


2Updated for 2014DISCOVER THE DIFFERENCESetting a New Standard in Real Estate!Serving the DFW-Metroplex & surrounding counties since 1969

#1 CENTURY 21 Office 18 Times!


WE PROVIDE EXTRA LEVELS OF SERVICE!

Supplying our customers and agents with additional toolsand support helps in the sale or purchase of a home. Behind the scenes our in-house team works closely with your agent to ensure a smooth and successful transaction. #1 CENTURY 21 Office 18 Times!


4Managerial SupportMike BowmanPresidentDave BowmanProductionJeane DeesProductionTina JacobsenProductionWayne HinsonProperty Management

Mike Hirrlinger Business Development

Cathy AshlockRelocation

Jewel JohnsonRecruiting

Dianne VanderWeelCustomer Service

Kim Tushim Presidents Assistant



5New for 2014Office Support StaffNancy BrownFront Desk SupervisorHope BurchfieldReceptionKrystal CastorReceptionShirley WallaceFeedback CoordinatorTracy HykelCustomer Follow-upKaty GratzskeListing CoordinatorCindy BowmanListing CoordinatorMike OwensIT DirectorPreston HagerSoftware EngineerJohn GarrettIt Administrator

Stephanie BevelhimerLeasing AgentTracey Marsalek Leasing AgentRonica PattersonLeasing AssistantAlicia SantosLeasing Repair Coordinator

Melinda ValikLeasing Agent

Susan HinozosaLeasing Agent

Raymond LoseyFacilities Manager

Barbara SchultzAccountingJesse GarzaHUD Coordinator

Sadie CarterOffice Assistant



6New for 2014 missing Susan H, Krystal, SHOWING AND FEEDBACK DEPARTMENTTrained Appointment Coordinators schedule over 2570 showing appointments each month on our listings.An email requesting helpful comments about your property is sent out to the showing agent after the showing.Feedback Coordinators call the showing agents that have not responded to the feedback email, requesting comments from them and the buyers who viewed your home. All feedback responses are automatically recorded for agents and sellers, with particular attention on the homes price, condition, and location.Agents can initiate a special account so sellers can access their propertys appointments and gathered feedback 24/7 via the internet.#1 CENTURY 21 Office 18 Times!#1 CENTURY 21 Office 18 Times!


7Updated for 2014Our office schedules an average of 593 showing appointments weekly, 2,570 monthly and 30,843 annually. Figures are from Jan Dec 2013Weve made it easier for agents to schedule showing appointments on your property they can now make appointments online right from the listing page in the MLS!#1 CENTURY 21 Office 18 Times!#1 CENTURY 21 Office 18 Times!


8Updated for 2014Professional Feedback ReportsShowing appointments on your property can be viewed on-line 24/7 along with gathered feedback from agents and buyers who viewed your home. This report will help guide us to a sale in a shorter amount of time!

#1 CENTURY 21 Office 18 Times!#1 CENTURY 21 Office 18 Times!


9Our Exclusive Customer Service DepartmentWe have spent years researching and developing an exclusive marketing system which captures potential buyers. Our customer service department follows up with these buyers making sure they have received the property information they inquired about and offering their assistance throughout the entire buying process.



10Photo from dreamstime.comHow Our Exclusive System Works for YouOur agents receive over 1200 buyer and seller calls a month.We receive hundreds of leads monthly from our advertising, CENTURY 21, REALTOR.com, Truila, Zillow, Homes.com, other lead producing programs and through our Relocation Department.Our Customer Service Department follows up with all buyers who call and email our company.Each customer is pre-qualified according to their specific price range, ability to purchase and housing wants and needs. We continually look for new ways to expose your home to potential buyers locally and worldwide through the latest technology, new programs and associations. Weve updated our web site with property search access on nearly every page, and we are creating individual websites for most North Texas cities to catch more buying traffic while increasing exposure for our sellers.#1 CENTURY 21 Office 18 Times!#1 CENTURY 21 Office 18 Times!


111200 buyer calls

Your Homes Website!Slide Virtual TourAnd more!A Website just for your property!

Fliers, maps, schools, lead capture and more. . .Your webpage will automatically feed to:Google.base.comTrulia.comZillow.comOodle.comDotHome.comVast.comelookyloo.comClrsearch.comHotPads.comFrontDoor.comAnd more. . . With its own web address!



12Updated for 2010Get More Exposure onOur City Sites ArlingtonBedfordBurlesonColleyvilleCoppellDallasDentonEulessFort WorthGarlandGranburyGrand PrairieGrapevineHaltom CityHasletHurstIrvingKellerLewisvilleMansfieldMesquiteN Richland HillsRichland HillsSouthlakeTrophy ClubWataugaWeatherfordWestlakeAnd more cities are on the waySo more buyers can find your property weve created City Sites. We have and are developing websites for most of the cities in Northern Texas.

Your property can be featured on the Home Page.Its an Easy and Fun click-on Home Search!

Including information pertaining to that city

Iwanta____home.comNew websites for:iwantabedfordhome.com iwantakellerhome.com iwantagrapevinehome.com iwantacolleyvillehome.com iwantahursthome.com iwantawestlakehome.com#1 CENTURY 21 Office 18 Times!#1 CENTURY 21 Office 18 Times!


13New for 2010 updated 2/17/2011CENTURY 21 Mike Bowman, Inc.Century 21 Mike Bowman, Inc. sells or participates in a home sale every 3.2 hours, 24 hours a day, 7 days a week, 365 days a year!*Total Closed Transactionsfor 20132348!Closing figure from CRESTEDG all property types and all areas for 2013#1 CENTURY 21 Office 18 Times!#1 CENTURY 21 Office 18 Times!


14CRESTEDG total closing transactions in 2013SELLERS & BUYERS PREFER CENTURY 21 MIKE BOWMAN, INC.30,843 Showing Appointments1499 Properties Listed2348 Closed TransactionsHouse sold every 3.2 hours155,944 unique visitors to our website

#1 CENTURY 21 Office in Texas#1 CENTURY 21 Office in the Nation#1 CENTURY 21 Office in the World 2013

160+ agents covering all areasYOUR HOME IS JUST A CLICK AWAY! www.c21bowman.com#1 CENTURY 21 OFFICE 18 Times!!!Our website hosts over 100,000 properties listed* in the North Texas area, and is regarded as one of the TOP Marketing tools in the Dallas/Ft. Worth area. Buyers searching for property can call or e-mail CENTURY 21 Mike Bowman, Inc. agents who will expose this buyer to our company listings first.Proven Results for 2013#1 CENTURY 21 Office 18 Times!#1 CENTURY 21 Office 18 Times!


15Updated with figures from 2013 for 2014RELOCATION CONNECTIONS

With CENTURY 21 Mike Bowman, Inc. relocation services you get access to a real estate team of certified relocation specialists who will be your single point of contact, opening doors to more than approximately 7,100 offices and 102,000 real estate professionals worldwide.OUR RELOCATION SERVICES PROGRAM GOES BEYOND HELPING FAMILIES BUY OR SELL A HOMEFor The Home Buyer: Area orientation and toursA newcomers packetDetailed school informationAvailable homes for saleRental property informationTemporary housing optionsFor The Home Seller:Free Market AnalysisHome WarrantyMaximum Website ExposureNational Advertising

CERTIFIED RELOCATION PROFESSIONALS coordinate corporate moves with ALL Third Party Relocation Companies including Cartus, AIRes Relocation Solutions, Paragon, Weichert Relocation Resources International, NEI Global Relocation, Graebel, Xerox Relocation, CapRelo, SIRVA, Worldwide ERC, UPromise, Online Relocation.#1 CENTURY 21 Office 18 Times!#1 CENTURY 21 Office 18 Times!


16century 21 stats 2014CENTURY 21 MIKE BOWMAN, INC CORPORATE RELOCATION CONNECTIONSWe have established trusted relationships, with the most well known and recognized relocation companies in the nation



17Updated for 2014RELOCATION CENTER

In the Prestigious SOUTHLAKE TOWN SQUARE

This cutting edge facility is unique in its presentation, and will accommodate corporations and employees anticipating moves. A full staff of licensed REALTORS and relocation specialists is provided, as well as private conference rooms. #1 CENTURY 21 Office 18 Times!#1 CENTURY 21 Office 18 Times!


PROPERTY MANAGEMENTCENTURY 21 Mike Bowman, Inc. handles all your property management needs from full-service leasing and management to one-time leases. Since 1971 our professional staff has been providing excellent service to thousands of owners through the management and leasing of their properties. Full-time leasing agent to maintain occupancyCompetitive management fees Property evaluationsProperty inspectionsMarketing program for occupancy

Multiple Listing Service for maximum exposureProfessional accounting systemsCollections and evictions servicesCutting-edge internet marketingMember of the National Association of Residential Property Managers

We have a Professional Property Management Team to handle all of your accounting, maintenance, and leasing needs. Our Services Include: Tenants are not accepted until credit report, job, income verification, past rental history, check writing history and a criminal check are all reviewed and approved by owner.#1 CENTURY 21 Office 18 Times!#1 CENTURY 21 Office 18 Times!


19Good for 2013Property SearchingSelling a Home / PropertyBuying a Home / PropertyRelocationC21 Mike Bowman AgentsStaff Members & ManagementE Mail the Agents or OfficeNew ConstructionCommercial PropertyHUD & Foreclosure HomesLeases & Lease ManagementArea Services & RecreationOpen HousesVideos and ToursTen Minute MoveDFWMarketPlaceTestimonialsAgent & Company AwardsCovering all of your Real Estate Needs and Interests

46 million hits & over 155,900 unique visitors in 2013! www.c21bowman.com



20Updated for 2014

CENTURY 21 MIKE BOWMAN, INC.ADVERTISESOur popular web site address is included in all print ads! www.c21bowman.com



21Updated 2013

CENTURY 21 MIKE BOWMAN, INC.Where Youll Find Your Property Listed!*

*and many more including those through our single listing website service



222013CENTURY 21 MIKE BOWMAN, INC.SUPPORTS ADVERTISING with JUST LISTED& JUST SOLD CARDSCentury 21 Mike Bowman, Inc. provides the postage on cards for each new listing, letting your neighbors know a home in their area is available! We also provide this service upon the sale of your property letting your neighbors know a new resident is moving in.



23Century 21The Most Recognized Name In Real Estate!Leader in Brand Awareness: The CENTURY 21 System holds the strongest presence in the category, and is the brand most respected in the industry.

Since 1999, the CENTURY 21 System has the highest brand awareness level when compared to any other real estate organization surveyed and is the most recognized name in real estate.

*Source: 2013 Ad Tracking Study, Millward Brown. #1 CENTURY 21 Office 18 Times!#1 CENTURY 21 Office 18 Times!


24Updated for 201424Worldwide presenceCentury21.com international links and websitesCENTURY 21 Global Referral NetworkSignificant buyer opportunities - with nearly 7,100 offices and 102,000 sales associates worldwideAdditional buyer opportunities - with the CENTURY 21 Global Referral Network, an Internet based referral system for broker selection and distribution of referral leadsCENTURY 21 Global Reach#1 CENTURY 21 Office 18 Times!#1 CENTURY 21 Office 18 Times!


2525To give you an idea of our global network here, along with our U.S. site, are internet sites from our partners in Canada and Mexico. The statistics on the left side of the page speak for themselves. updated for 2014Selling Your Home with the Help of CENTURY21.comConsumer LeadsProperty ListingsRegistered UsersTop Search Engine AdvertisingReal Estate Franchise Website Number of Unique Visitors for 2013#1 CENTURY 21 Office 18 Times!#1 CENTURY 21 Office 18 Times!

7,208,00012,697,000

9,179,000

15,331,000

All Data From:

2,006,0001,212,00025,301,000


2626Century21.com Homepage 2013

Discuss how having an extensive and quality web presence helps generate leads and influences buying behavior.Century 21 has one of the most hit websites, averaging over 2 million hits per month.We have over 278,000 listings on our website. I know that the proof of a good website is how long you stay once you find it. Users that come to our website stay an average of 13 minutes. Not only do we give searchers listings to look at, but we also give them lots of information on owning a home. In just a second, Ill show you a couple of resources available to home buyers and sellers.

Point out the following features that a Consumer would useBuy, Sell, Finance, Learn and Contact links to most sought after informationQuick Search (Shortcuts) for a property or officeAbility for consumer to register and customize site with saved properties, search criteria, etc.

Discuss the types of photos you would like to take of their home and which features you would like to highlight. Ask the sellers about some features of their home for which they are most proud.CENTURY 21 CONNECTIONS

Connections Customer & Agent Discounts* We know your time is valuable. The CENTURY 21 Connectionssm program can simplify your real estate experience and help save you time and money, including great offers with industry-leading companies on home services, transportation and temporary housing, and various financial and real estate services. Ask your agent to look up these money saving coupons and discounts found on: 21online.com Search Business Benefits and Local Connections



27Off web site March 2014

People are Discoveringdfwmarketplace.com

Here you will find a homeowners directory of area businesses and services. Some offer coupons or discounts.

The New#1 CENTURY 21 Office 18 Times!#1 CENTURY 21 Office 18 Times!


282013The Official Real Estate Company of the Dallas Mavericks

Through a Special Partnership with the Dallas Mavericks Foundation You will receive a listing and/or buying benefit and the Mavs Foundation receivesa cash donation**For more information, restrictions & sign-up go to www.c21bowman.com/makeamove/dallasmavsMake a Move, Make a Difference



29Updated for 2013 Make a Move Make a DifferenceSell or Buy a Home with Us, and Well Make a Donation to a Participating Non-Profit Organization*Every gift large or small makes a difference. Century 21 Mike Bowman, Inc. has partnered with several non-profit organizations throughout North Texas to bring you this amazing opportunity. You will receive a listing and/or buying benefit and the organization receives a helpful cash donation.

For a complete list, more information and to sign up go to www.c21bowman.com/makeamove*Some restrictions may apply



30Updated for 2013Seller Service Pledge 21 points of differentiationCommitment to serviceAgreement between you, the seller and my CENTURY 21 office.

My Personal Commitment to Quality#1 CENTURY 21 Office 18 Times!#1 CENTURY 21 Office 18 Times!


3131The Seller Service Pledge is a pre-printed marketing material that has been developed to let your customers know exactly what they can expect. Use the Seller Service Pledge as a closing tool to let your customer know you are dedicated to providing quality customer service.

There are 21 pledge points with space to add another if youd like. While its not a contract, it is signed by you and your customer to solidify the promises you make as their agent. The 2-part NCR format makes it easy to leave a copy with your buyers and keep a copy for yourself.

Quality ServiceWe strive to provide outstanding service to our clientsClients are invited to complete and return a Quality Service Survey and return it to our independent 3rd party research groupConsistent monitoring of service in order to assure highest and best quality.Or fill out our in-house form found on our website under the For Sellers & For Buyers tabs.



3232In 1991, the CENTURY 21 System became the first nationally franchised real estate organization to contact every client nationwide to gauge customer satisfaction. Surveys are anonymous. The goal is for honest answers to straightforward questions.

#1 Office in the World! 15 times In closed transactions

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