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Nicolas SerisTI Kenya

Integrated Complaints Referral Mechanism at County level

HUMANITARIAN AID INTEGRITY PROGRAMME

“ to improve transparency & accountability in the delivery of Humanitarian aid in Kenya”

Research

Advocacy

Capacity Building

People engagement /Community monitoring

The project in a nutshell 18-month pilot project (February 2014 – August 2015) Funded by Africa Development Bank (AdB) and TI Kenya Total budget $238,970 ($182,802 AdB and $56,168 TI) Three Counties (Wajir, West Pokot and Turkana) Implemented by TI Kenya and partners @ county levels

Turkana County Partners agencies

TI Kenya and 13 partners to date Turkana County Government NDMA Kenya National Human Right Commission (KNCHR) International Agencies: ADESO, HelpAge International,

International Rescue Committee, Oxfam, Save the Children International and World Vision International

Faith based and Local CSOs: Catholic Diocese of Lodwar, LOKADO, TUDOF and TWADO

People’s view: Lack of knowledge, trust & responsiveness

Don’t know where to cast their complaint/ don’t know the system exist Don’t have access to reporting mechanisms Are afraid to report Feels that nothing will be done even if they complaint

with existing systems?

System failure: Not independent, no referral system

Complaints mechanisms are internal & specific to one organisation/ programme No system in place – no complaint No referral system if complaint casted in the wrong place – complaints get lost Each organisation has to ensure linkages with law enforcement institutions/ oversight

agencies

Referral system at County level

response

Added value of the integrated system One stop shop – easy access for people Provide reporting mechanisms for service providers who

don’t have any at the time being Enhance coordination among service providers –

information to affected populations – resolution of complaints

Establish linkages with County Authorities – contribute to accountability and capacity building

Strengthen linkages with Law enforcement authorities/ oversight institutions at County level

Improve learning/ information/ programming at county level

Feed into advocacy/ County Development plans, etc