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myUniFi Portal Tutorial

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Please fill in the required information

If you didn’t have myUniFi account, forgot myUniFi password or to subscribe UniFi package, please click here and follow the step given.

Home page myUniFi portal - https://occ.unifi.my

Detail Explanation

For customer who subscribe after 15 Aug 2012, you will get myUniFi account by default after installation. myUniFi ID will be created based on “Customer ID”. For customer with multiple UniFi accounts, only one (1) myUniFi ID will be provided to the customer.

Don’t have myUniFi account?Applicable for customer who subscribe UniFi before 15 Aug 2012 and yet to register for myUniFi self care.

Forgot your password?The reset password will be sent to customer email address.

To subscribe UniFiCustomer who does not subscribe to UniFi service yet.

raja@unifi.my

xxxxxxxxxxx

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myUniFi portal sitemap (main page)

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myUniFi portal sitemap

myUniFi portal

1. View Bill Details

2. View Payment

History

3. Make Payments

1. Upgrade another Streamyx Account to UniFi

2. Add Value Added

Service (VAS)

3. Modify Bundle

4. Subscribe to another package

myServices

1. Update web

profile

2. Update Bill

profile

3. Update Service

profile

myProfile

1. Create a general enquiry

2. View All Service Enquiries

3. TOP FAQs

4. View all FAQ

5. Installation Guide

6. Billing and Payment Guide

7. Important Notes

mySupport

1. View TM

Rewards Site

myTMRewards

1. Modify bundle

2. Change Service Password

3. Additional Information

i) Payment History

ii) Past Order

iii) Service

Request

iv) Review & Pay

myUniFi myBill1 2 3 4 5 6

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1. Modify Bundle

Explanation: This button allow you to upgrade your package and add-on your vases

2. Change Service Password

Explanation: This button allow you to change your service password (TM WiFi, Email and InfoBlast)

3. Additional Information

i) Payment History

ii) Past Order

iii) Service

Request

iv) Review & Pay

myUniFi

myUniFi portal sitemap details explanation

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You can click this button to Modify your Bundle

1) Modify Bundle

xxxxx

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Click ‘Select’ to upgrade package

Modify Bundle - Upgrade Package

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Click button ‘click to add’, to add new add on services and click button ‘next’ to proceed.

Modify Bundle - Add-Ons bundle

1491

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Click ‘Submit Change’ button to proceed the process

Tick this box for T&C apply

Modify Bundle – Review Order

12345678

No. 2,Jalan Pantai Bharu,50672 Kuala LumpurSELANGORMALAYSIA

1-QEBTHYNo. 2,Jalan Pantai Bharu,50672 Kuala LumpurSELANGORMALAYSIA

149/Month

RM149.00

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You can click this button to ‘Change Service Password’

2) Change Service Password

No. 2,Jalan Pantai Bharu,50672 Kuala LumpurSELANGORMALAYSIA

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Change your password and then click button ‘Submit’

Change Service Password - Confirm New Password

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3) Additional information

i) Payment history – directly go to myBill

xxxxxxxxx

No. 2,Jalan Pantai Bharu,50672 Kuala LumpurSELANGORMALAYSIA

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3) Additional information

ii) Past Orders – directly go to myServices

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

xxxxxxx

xxxxxxx

No. 2,Jalan Pantai Bharu,50672 Kuala LumpurSELANGORMALAYSIA

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3) Additional information

iii) Service Requests – directly go to mySupport

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

xxxxxxx

xxxxxxx

No. 2,Jalan Pantai Bharu,50672 Kuala LumpurSELANGORMALAYSIA

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3) Additional information

iv) Review & Pay – directly go to myBill

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

xxxxxxx

xxxxxxxNo. 2,Jalan Pantai Bharu,50672 Kuala LumpurSELANGORMALAYSIA

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1. View Bill Details

Explanation: This button allow you to view your billing details and view your bills for past 6 months

2. View Payment History

Explanation: This button allow you to view your payment history (payment date, payment amount and payment method)

3. Make Payments

Explanation: This button allow you to make your payment (via RHB e-banking, CimbClicks and Credit/Debit card)

myBill

myUniFi portal sitemap details explanation

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1) View Bill Details

Ahmad bin Abu

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2) View Payment History

xxxxxxxxxxxxxxAhmad bin Abu

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3) Make Payment

xxxxxxxxxxxxxx

Ahmad bin Abu

Select your account if have more than one account, click ‘Go’, then click ‘Make Payment’ button to pay the bill

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Select RHB EBANKING and click ‘Submit’ button

Make Payment Example :Payment Mode using RHB EBANKING

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You can make payment from here by fill in required details

Make Payment - Payment from RHB EBANKING

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Select ‘credit card’ and click ‘Submit’ button

Make Payment Example - Payment Mode for CREDIT CARD

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Fill in the information required and click button ‘Submit’

Make Payment - Credit Card Information

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Click button ‘Print’ for Payment Slip

Make Payment - Payment Slip for Credit Card

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Tick ‘cimbclicks’ and click ‘Submit’ button

Make Payment Example - Payment Mode for CIMB Clicks

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Tick this button for T&C, then click button ‘Submit’

Make Payment - T&C for CIMB Clicks

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1. Upgrade another Streamyx Account to UniFi

2. Add Value Added Service (VAS)

Explanation: This button allow you to add Value Added Service (VAS) – Example : Additional Online Guard Plus

3. Modify Bundle

4. Subscribe to another package

myServices

myUniFi portal sitemap details explanation

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1) Upgrade Streamyx Account to UniFi

Choose 1 bundle and click button ‘Go’

Click this button to ‘Upgrade Streamyx Account’ to UniFi

ahmad@unifii

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2) Add VAS

ahmad@unifii

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3) Modify Bundle

By clicking this button, you will go directly to “Modify Bundle”

ahmad@unifii

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4) Subscribe to another package

Click this button to subscribe another bundle for UniFi packages

ahmad@unifii

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1. Click ‘confirm’ button to choose bundle.2. You will need to verify details and click ‘submit’ button to buy another bundle.

Subscribe to another package - Confirm Package for Home

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1. Click ‘confirm’ button to choose bundle.2. You will need to verify details and click

‘submit’ button to buy another bundle.

Subscribe to another package - Confirm Package for Office

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1. View / Update profile

Explanation: This tab allow you to update your profile details such as mobile number, change password and etc

2. Change Payment Method

myProfile

myUniFi portal sitemap details explanation

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1) View / Update Profile

Click this button to view or update profile

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Click button ‘Update’ after fill in the account detail

View / Update Profile - Customer Account Information

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Click button ‘Update’ for your other details

View / Update Profile - Other Customer Account Details

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Click to ‘Change Payment Method’ button

2) Change Payment Method

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Tick this button for T&C, then click button ‘Save Changes’

You can select payment method by click the options provided

Change Payment Method - Update Autopay Details

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Credit Card Type:1) Visa2) Diners3) MasterCard

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1. Create a general enquiry

Explanation: This button allow you to create your general enquiry (complaint, fault and enquiries)

2. View All Service Enquiries

Explanation: You can view your enquiries for past 1 week

3. TOP FAQs

4. View all FAQ

5. Installation Guide

6. Billing and Payment Guide

7. Important Notes

mySupport

myUniFi portal sitemap details explanation

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1) Create a general enquiry

Click on ‘Create a general enquiry’

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Click button ‘Submit’ after fill in the form

Create a general enquiry - Request Information Details

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You can click next slide for detail explanation

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Enquiries

Complaint

Fault

3 type of general enquiry

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Enquiries

Billing

Address:1)

Billing Address2) Billing

Name3) Email Address

Bill Detail:1) Bill Cycle2) Bill Media3) Bill Type

TOS/RTN:

1) Service Status

2) Rebate

on Reconnection

3)Reconnection Status

Product

Charges:1) Service

ChargeCoverage

Area:1) Ready

for Service Date

2) Service Availability

Non-Related

Order:1)

Relocation2)

Termination

3)Applications

4)Appointment

5) Modify Order Status

Packages:1) Rental Waiver

2) Credit Limit

3) Business

Office4)

Promotions5)

Residential Home

Type : Enquiries

Type:

Category:

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Complaint

Assurance Billing Fulfilment

Long Installation Lead Time:

1) New Installation Lead Time

2) Relocation Lead Time

Workmenship:

1) Cable Drop After Installation

2) Incomplete Installation

3) No Casing

Provided4) Poor

Quality of Work Done

Type : Complaint

Type:

Category:

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Fault

Performance & Application

Slow Connection:

1) Slow browse

certain inter. Web

2) Slow browse

certain local web

3) Slow downloading

rate4) Slow

streaming (local)

5) Slow throughput

Voice Quality Issue:1) Dect

Phone/ATA Device Issue2) Call cut off

or Intermittent

3) Delay Dial Tone

4) Private Number Not Displayed5) Echo6) Noisy

7) Open way speech

Wireless Connection

Issue:1) Wireless Coverage

2) Intermittent/F

requent

Type : Fault

Category:

Type:

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Fault

Security

Type:

Category:

Type : Fault

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Fault

Service Failure

HSI & Voice Down

:1)

Line Disconnect

HSI Down

:1)

Line Disconnect

HSI Wireless

Down:1)

Line Disconnect

IPTV Down

:1)

Line Disconnect

Voice Down

:1)

Line Disconnect

Type : Fault

Type:

Category:

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2) View All Service Enquiries

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3) TOP FAQs

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4) View all FAQ

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5) Installation Guide

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Click this button to view UniFi Installation Video.

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6) Billing and Payment Guide

Click this button to view UniFi Billing and Payment Guide

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7) Important Notes

Customer can directly download FAQ

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1. View TM Rewards Site

Explanation: This button is the information of your TM Rewards. You can go directly to TM

Reward link for TM Reward registration and member login.

myTMRewards

myUniFi portal sitemap details explanation

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1) TM Rewards Site

Click TM Rewards Site

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Click ‘TM Rewards Member Login’

TM Rewards Site - TM Rewards Member Login

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Enter Login ID & Password then click button ‘Submit’

TM Rewards Site - TM Rewards User Login

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THE END