MTAC Association Presentation David Steinhardt CEO, IDEAlliance.
1 MTAC 138 April 23, 2014 FAST User Group 3 January 21, 2015.
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Transcript of 1 MTAC 138 April 23, 2014 FAST User Group 3 January 21, 2015.
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MTAC 138
April 23, 2014FAST User Group 3
January 21, 2015
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Agenda
Roll Call + Review Meeting Minutes (~5 minutes)
Updates (~5 minutes)
– Mail.XML Version 10.0 No Longer Supported: R41
– Issue Regarding Testing FAST TEM Environment Follow Up
• Is testing for making an appointment for HUBs working?
eInduction Pilot at Non-SV Sites Update (~5 minutes)
Network Rationalization Presentation (~40 minutes)
Wrap-up: Questions & Action Items (~5 minutes)
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Roll Call + Review Meeting Minutes
Roll call
Minutes from January 7th meeting are posted on MITS– Previous Meeting Summary
• Completed eInduction Warnings & Verifications Presentation• Reviewed Issue Around Testing the FAST TEM Environment• Discussed Mail Direction File (V3)
⁻ Conclusion: Still a viable file
Questions or concerns?
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Updates
– Mail.XML Version 10.0 No Longer Supported: R41
– Issue Regarding Testing FAST TEM Environment Follow Up
• Is testing for making an appointment for HUBs working?
eInduction Pilot at Non-SV Sites
The USPS is rolling out eInduction to ALL Non-SV sites starting next Monday,
January 26th
The Postal Service asks mailers to contact USPS at the eInduction USPS email
account ([email protected]) about concerns with scans, misshipped
containers etc during national employment. This will be communicated up
through the national deployment date
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5 FOOTER (10PT. ARIAL, BOLD, GREY, CAPS)
TITLE OF PRESENTATION(24PT. ARIAL, BOLD, ALL UPPERCASE)
Subtitle
(20pt. Arial, Bold, Title Case)
Network Rationalization
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Business Imperative
Phase II Service Standards & CETs
Concept of Operations & Volume Distribution
Phase II Network
Consolidation Timeline
Commitment to Employees
Commitment to Customers
Communication Plans
Project Management Approach
Agenda
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Financial losses of $26 Billion over last 3 years
Continued decline of First-Class Mail volume & revenue
Increasing wage inflation and operating costs
Increasing debt pressures
Uncertainty regarding legislative reform
Review of postal prices in courts
Needed capital investments to acquire package sorting equipment and replace aging delivery vehicle fleet
Business Imperative
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FUTURE NETWORK Preserves Approx. 66% of Overnight Delivery Volume
Revised Entry Times
Reduced Equipment
Reduced Footprint
PHASE II BENEFITS
Reduce Excess Capacity
More Efficient Transportation Network
Fully Utilized Workforce
Up to $750 Million Cost Reduction
Driving Efficiency
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Volume Decline
Source: RPW, FY2007 – FY2013
2007 2008 2009 2010 2011 2012 2013 2014 (est)
0
5
10
15
20
25
30
35
40
45Single Piece - First Class LettersPi
eces
(mill
ions
)
16.4% decline since AMP packages developed
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Service Standard Changes – Phase II
First Class Mail– Overnight: First Class Presort mail, properly prepared,
containerized, for local plants SCF service area, entered by applicable CET
– 2-day: Intra-SCF single-piece mail or maximum 6 hour drive time between originating facility and SCF facility
– 3-5 day: Everything else
Periodicals– End-to-end Periodicals transported with First-Class Mail pieces
on surface transportation move to a minimum 3-day service standard (equal to the sum of 1 day plus the FCM service standard)
https://www.federalregister.gov/articles/2014/08/01/2014-18223/designation-of-implementation-date-revised-service-standards-for-market-dominant-mail-products
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Periodicals CET Matrix – Phase II Service Standard Change
Type
No Bundle Sort Needed
5-Digit / Scheme Container
Bundle Sort Needed
3-Digit and Up Container
Direct 5 Digit Carrier Route
Pallets
NonFSS 1400 1100 1700
FSS 1100 0800
• Periodicals CETs – Under Phase II Service Standard Change
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24:00
06:00
12:00
18:00
08:00
OutgoingOperations
(5:00 PM – 12:30 AM)
ContinuousDPS/Secondary
Operations(12:00 PM – 6:00 AM)
IncomingPrimary
Operations(8:00 AM – 12:00 PM)
BMEU(8:00 AM – 7:00 PM)
ContinuousRemittance/
Caller Service
Processing0800-0600
Concept of 24-Hour Plant Operations
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USPS Modeled Processing Network Phase II
Plan to consolidate processing at 82 mail processing sites in 2015
Facility Type TotalAnnexes 2Customer Service Facilities 16DDC's 1P&DC/P&DF's 63Total 82
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2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 20160
200
400
600
800673
623 614 599
528487
461417
320 319
Decrease in Processing Locations Through 2016
Plant Consolidation
239
At start of FY
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Realignment of operating windows commensurate with earlier availability of committed volume
Realignment of transportation
Delivery opportunities through the earlier availability of mail volume
Optimization Opportunities
82 Consolidation Opportunities Identified
Savings with the Operational Window Change
82 MovesProceeding with January 10, 2015
Employee Move Date
Phase II- Significant Savings Opportunities Identified
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JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
Jan 5 Operational
Window Change effective
January 10 Plant
Consolidations Mail Moves Begin
October 1 Finalize All
Consolidation Activities
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
FY 2015 FY 2016
Timeline Network Rationalization Phase 2 – 2015
16
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Methodical, measured transition
Options available for staying with the Postal Service
Proven track record of working with Unions and Management Associations; success through attrition
OUR COMMITMENT TO EMPLOYEES
Employees
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Changes
Planning for new mail processing footprint and transport pattern
Revised Critical Entry Times
Our Approach
Industry-specific solutions, as needed
Ongoing communication and collaborative mitigation of issues
Our Customers
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Early Warning System well established Mail move plan updated and posted on RIBBS Continued communication with the mailing
industry Site Intervention based on Early Warning System Feedback system in place to address customer
issues:• CustomerFirst! System• BSN eService
Tools & Processes in
place to ensure High
Level of Service
Performance
Flawless Execution
Recovery “Tiger Team”Early Warning System
High Levels of Service Performance Expected
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AVAILABLE TOOLS
CustomerFirst! System
Business Service Network’s (BSN) repository of mailer customer issues
Issues tracked as Service Requests (SR)
SRs handled as open tickets needing resolution in order to be closed
BSN eService
Customer-facing access point for CustomerFirst!
BSN customers can submit electronic inquiries and can learn status of inquiry from web account
Non-BSN customers may contact a local BSN representative by phone or email for support
EWS Reports
Daily Monitoring of plant inventory levels• First Class• Periodicals• Standard Letters• Standard Flats
Weekly Monitoring of:
• Work in Process (WIP) cycle time
• Pieces processed after clearance time
• Mail Conditions
Early Warning System (EWS) Seamless Service Performance Tools
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Enables mailers to plan consolidation implementation progress
File provides targeted mail move consolidation site information, type, and date
Mail Move Plan File
Mail Move Plan is updated and posted on RIBBShttps://ribbs.usps.gov
RIBBS
Mail Move Plan
AREA Key De-Activation Plant Mail Activation
PlantOriginating Destinating DPS
O-Letter O-Flat
O-Packag
eD-
Letter D-Flat D-Package
DPS-Letter DPS-Flat
SA SA Huntsville P&DFC C C C C C 7/25/15 N/A
Birmingham P&DC
WA WA Tucson P&DC C C 7/11/15 7/11/15 7/11/15 7/11/15 7/11/15 N/A Phoenix P&DCPA WA Eureka CSMPC 7/11/15 7/11/15 7/11/15 7/11/15 7/11/15 7/11/15 7/11/15 N/A Medford CSMPC
PA PA Industry P&DCN/A N/A N/A 4/18/15 N/A N/A 4/18/15 N/A
Santa Ana P&DC (letters)
PA PA Industry P&DCN/A N/A 9/30/15 N/A 4/18/15 9/30/15 N/A N/A
Anaheim P&DC (flats)
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Mail Move Plan File Includes:
Consolidation sites scheduled for 2015
Site address, locale key, and the name of the activation (gaining) facility
Mail shape effected (e.g. letters, flats, parcels/bundles)
Process step/entry level ( e.g. originating, destinating, and DPS)
Mail Move Plan File
Updated January 9th, 2015
Note: A new "Read Me First" tab has been added to this spreadsheet
to explain key information in displayed below.
KeyN/A = Not Applicable
C or Completion
Date
= Previously Completed
AREA Key De-Activation Plant MailOriginating Destinating DPS
O-Letter O-Flat O-PackageD-Letter D-Flat D-
PackageDPS-
Letter DPS-Flat
SA SA Huntsville P&DF C C C C C C 7/25/15 N/AWA WA Tucson P&DC C C 7/11/15 7/11/15 7/11/15 7/11/15 7/11/15 N/APA WA Eureka CSMPC 7/11/15 7/11/15 7/11/15 7/11/15 7/11/15 7/11/15 7/11/15 N/APA PA Industry P&DC N/A N/A N/A 4/18/15 N/A N/A 4/18/15 N/APA PA Industry P&DC N/A N/A 9/30/15 N/A 4/18/15 9/30/15 N/A N/APA PA North Bay P&DC C C C 7/25/15 C C 7/25/15 N/APA PA Redding CSMPC 4/18/15 4/18/15 4/18/15 4/18/15 4/18/15 4/18/15 4/18/15 N/A
WA WAColorado Springs P&DC C C N/A C 7/11/15 7/11/15 7/11/15 N/A
NE NESouthern Connecticut P&DC 9/7/13 9/7/13 N/A 9/7/13 9/7/13 N/A 4/18/15 N/A
NE NESouthern Connecticut P&DC N/A N/A N/A N/A 4/18/15 5/1/13 N/A N/A
NE NE Stamford P&DC 6/17/13 6/17/13 N/A 9/7/13 1/10/15 9/7/13 4/18/15 1/10/15SA SA Gainesville P&DC C C C C 7/25/15 C N/A N/ASA SA Manasota P&DC C C C 9/30/15 9/30/15 C 9/30/15 N/ASA SA Manasota P&DC C C C 9/30/15 9/30/15 C 9/30/15 N/ASA SA Mid-Florida P&DC C C C C C C 7/25/15 N/ACM CM Athens GA P&DF C C C 4/18/15 4/18/15 4/18/15 4/18/15 N/ASA CM Augusta P&DF 7/25/15 7/25/15 7/25/15 7/25/15 7/25/15 7/25/15 7/25/15 N/ASA SA Augusta P&DF 9/30/15 9/30/15 9/30/15 9/30/15 9/30/15 9/30/15 9/30/15 N/AWA WA Pocatello ID CSMPC 4/18/15 4/18/15 4/18/15 4/18/15 4/18/15 4/18/15 4/18/15 N/AGL GL Fox Valley P&DC C C C 9/30/15 9/30/15 N/A 9/30/15 TBDGL GL Gary P&DC C C C 7/25/15 7/25/15 TBD 7/25/15 N/AGL GL Kokomo IN P&DF C C C 3/14/15 3/14/15 3/14/15 3/14/15 N/AGL GL Lafayette IN P&DF C C C 4/18/15 4/18/15 4/18/15 4/18/15 N/AGL GL Muncie P&DF C C C 7/18/15 7/18/15 7/18/15 7/18/15 N/AGL GL South Bend P&DC 2/14/15 2/14/15 2/14/15 6/13/15 6/13/15 6/13/15 6/13/15 N/AWA WA Salina KS P&DF C C C 4/18/15 4/18/15 4/18/15 4/18/15 N/AEA EA Campton CSMPC 6/1/15 6/1/15 6/1/15 7/1/15 7/1/15 7/1/15 7/1/15 N/A
AREA Key De-Activation PlantMail
Activation Plant
Originating Destinating DPS
O-Letter O-Flat O-Package D-Letter D-Flat D-Package DPS-Letter DPS-Flat
SA SA Huntsville P&DF C C C C C C 7/25/15 N/A Birmingham P&DC
WA WA Tucson P&DC C C 7/11/15 7/11/15 7/11/15 7/11/15 7/11/15 N/A Phoenix P&DC
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RIBBS FAQ’s
Frequently asked questions posted to RIBBShttps://ribbs.usps.gov/
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We will continue: Industry Alerts Industry, PCC webinars and presentations
PCC and Managed Account messaging from: PCC program office HQ Business Customer Support & Service From Area and District BSNs
BME messaging to affected customers
Weekly posting of planned operational moves on RIBBS
Structured release cycle for labeling list / mail directional file changes
Industry and Customer Communications
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Project Management
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Project Plans Established for:
Consolidated Site
Gaining Site
All Sites – Operating Window Changes
Project Plans
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Complement
Advantages of a Transformed InfrastructurePhase ll Benefits
Reduce Excess Capacity
More Efficient Transportation Network
Fully Utilized Workforce
Up to $750 Million Cost Reduction
Reduced Equipment
Reduced Footprint
Revised Entry Times
Phase ll Benefits:
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100% commitment to success of Network Rationalization
Commitment to minimal impacts to customers and our employees
Achievement of the savings projections
Our Commitment
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• We are doing our utmost to maintain the long-term affordability of mail and high level of service
Long-term Affordability
and High Levels of Service
• We are working to make this transition as seamless as possible for our business customers as well as our 150 million residential addresses
Seamless Transition
• We value the mail and our employees and will provide responsible solutions throughout the transitionResponsible
Solutions
Concluding Thoughts
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Thank YouQuestions?
Thank YouQuestions?
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Action ItemsItem
#Open Items Owner
1 Follow up on multi stop appointments and whether appointments must be linked and if a mailer has to have Accept_Misship = “Y”
2 Further discussion into the appeals process regarding multi stop loads
3 Find a special case regarding how the Postal Service finds the discount level (potentially at a collocated site) and pull a drop site locale key reference
4 Follow up regarding the discussion around small mailers
5 Future Agenda Topic: Update on eInduction Reports for FCM logical mailers do not work
6 Table Zone Discount Verification (E13P) slide 23 for the next meeting. Pull this specific discussion for Zone Discount Verification and to organize for the next discussion
7 Double check EPD (slides 19-21) and Zone Discount Verification (slides 22-24) to make sure this wasn’t a copy
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Action ItemsItem
#Open Items Owner
8 Double check in this release if changes were made so that Zone Table would be off induction time versus calculation time and postage time. The changes were separate from the eInduction focus.
9 Send files to the group regarding the MDF/Labeling List Effective Dates. Try to include effective dates in April release
10 Update on Entry Point Discount Mismatch Warning (E7). This is still going on in CAT. Update if it falls out and if there are clarifications
11 Industry Request: Expecting this UG to handle all eInduction things, such as going through these reports to make sure they meet the needs of everyone (ie: make sure there are reports. They want to see the language and the errors and then go through the reports)
12 Industry to provide an answer as to if the testing for making an appointment for HUB is working
13 At one time we talked about getting facility name back into PostalOne!. It is difficult to look up because of locale keys. What is the status of this? Action: Double check this and bring this up in the presentation
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MTAC 138
April 23, 2014Questions?