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Moving Online Moving Online with Chamberswith Chambers

Dr. Eva Yi-Yuan YuehInstitute for Information Industry

Mr. Edward H. S. WuChinese Open Source Software Association

29 August 2008

CACCI Chamber Operations Course

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What you will hearWhat you will hear Chamber to promote eCommerce to SME

members—Taiwan Experiences Possible Open Source Applications adopted

by Chambers

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Chamber to promote eCommerce to SME membersChamber to promote eCommerce to SME members——Taiwan ExperiencesTaiwan Experiences

Dr. Eva Yi-Yuan YuehInstitute for Information Industry

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ICT-based Economy

ICT-based Economy

1. ICT Sector Revenue 2. ICT Sector Employment 3. ICT Sector Spending 4.Technology Development 5.Trade in ICT 6. ICT and Business Size, Alliances7.Telecom. Investment 8.Overall ICT Business Climate

1. ICT Sector Revenue 2. ICT Sector Employment 3. ICT Sector Spending 4.Technology Development 5.Trade in ICT 6. ICT and Business Size, Alliances7.Telecom. Investment 8.Overall ICT Business Climate

Advanced applications of

technology

Advanced applications of

technology

1. E-Commerce2. Industrial Information Technology1. E-Commerce2. Industrial Information Technology

Effective Access and Usage of IC

T

Effective Access and Usage of IC

T

1. Pricing2. Technical training and human capital 3. Relevance of contents

1. Pricing2. Technical training and human capital 3. Relevance of contents

Basic Access and

Usage of ICT

Basic Access and

Usage of ICT

1. Internet use2. Phones3. Number of Computers4. Internet Bandwidth and Speed

1. Internet use2. Phones3. Number of Computers4. Internet Bandwidth and Speed

Moving Scales of Digital ApplicationsMoving Scales of Digital Applications

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Taiwan Network-Readiness IndexTaiwan Network-Readiness IndexWorld Economic Forum SurveyWorld Economic Forum Survey

Item

Overall Ranking

Environment

Market

Regulation

Infrastructure

Network Readiness

Individual

Business

Government

Application

Individual

Business

Government

2005~2006 2003~2004 2002~2003

7

10

3

25

13

8

4

16

9

5

9

9

4

17

8

6

16

10

17

17

19

12

22

27

21

6

9

15

7

23

19

7

33

9

2

7

14

18

4

2004~2005

15

23

7

27

37

4

11

18

3

11

27

11

5

Source: WEF NRI

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Number of users or computersHow many people use the technology in variouscountries?

Measures of Digital DivideMeasures of Digital Divide

Infrastructure, AccessWhat telecommunications networks are in place, how many people have access to PCs to web-enabled phones to other handheld devices, where are PCs located (homes, workplaces, community centers)?

AffordabilityIs the technology affordable, and to whom ?

TrainingDo people know how to use the technology? Is it taughtin schools and are these programs affordable?Relevant ContentIs there content in local languages that addresses the immediate needs and interests of the population?

IT SectorHow large is the local ICT sector and integration of ICT into existing industries in terms of jobs, GDP, and trade?

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The Digital Divide – by IndustryThe Digital Divide – by IndustryTaiwan Total 1~200 Employees 1~20 Employees 1~5 Employees

IndustryNo of

Enterprise

% of Compute

r Inst.

No of Enterprise

% of Compute

r Inst.

No of Enterprise

% of Computer

Inst.

No of Enterprise

% of Compute

r Inst.

1.Finance & Insurance 15,319 85.25 14,967 82.04 10,486 80.75 6,863 62.73

2. Health & Social Welfare 20,135 75.75 19,972 75.56 19,519 75.00 17,508 72.17

3. Technical & Prof. Service 31,542 71.43 31,444 71.35 30,098 70.07 25,508 65.72

4. Mining & Quarry 855 61.17 851 61.22 783 58.62 440 33.64

5. Culture, Sports, Leisure 15,688 56.3 15,603 56.06 14,804 53.69 12,510 48.23

6. Property & Lease 17,671 55.17 17,637 55.08 16,997 53.40 14,540 47.74

7. Manufacturing 154,002 50.78 151,844 50.40 129,666 44.08 87,844 28.37

8. Construction 56,038 43.25 55,868 43.13 51,520 38.48 41,244 26.22

9. Wholesale & Retail 453,708 31.26 453,244 31.21 442,796 29.90 390,083 22.41

10. Other Services 84,879 21.39 84,736 21.26 83,655 20.25 80,373 17.33

11. Transportation & Telecom 67,648 19.46 67,364 19.26 63,879 15.78 57,140 8.00

12. Utility 713 16.83 662 16.31 461 11.93 192 4.69

13. Hotel & Catering 64,008 8.82 63,905 8.70 62,524 7.57 57,568 3.81

Total / Average 982,206 34.92 978,097 34.73 927,188 32.11 791,813 23.86

Accumulative

Source： 2001 Business Census

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The Barriers of Digitization for The Barriers of Digitization for Taiwan Small BusinessTaiwan Small Business

Lack of knowledge about ICT and e-business Minimum skill on ICT

Lack of knowledge about ICT and e-business Minimum skill on ICT

For Small Business OwnersFor Small Business Owners

Incapability of handling the complexity of ICT Lack of technical people Inefficient Business Flows

Incapability of handling the complexity of ICT Lack of technical people Inefficient Business Flows

For Small Business CompaniesFor Small Business Companies

Beyond reach of city-based service providers Offer mean margin from small businesses

Beyond reach of city-based service providers Offer mean margin from small businesses

For ICT Service ProvidersFor ICT Service Providers

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Project ObjectivesProject Objectives

KPI / Year 2005 2006 2007 2008 2009 合計

Project Budget US$M 2.25 4.15 4.57 5.00 5.50 21.47

BENEFITS

No of small Business Using Broadband &

e-business 17,800 31,200 20,000 25,000 30,000 120,000

Business Volume for Information

Industries (US$M)6.25 19.37 25.00 31.00 48.00 129.60

Web-Business Volume for small

Businesses (US$M)30.00 51.70 50.00 62.50 75.00 269.20

1. 120,000 small businesses subscribe to broadband and implement e-commerce.

2. Create US$130 million businesses for information service industries

3. Create US$ 269 million web-business for small businesses.

* The project is undertaken by Chinese Information Services Association, Taiwan

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CollegesColleges Women GroupWomen Group

AssociationsAssociations

Establish Supply ForcesEstablish Supply ForcesEstablish Supply ForcesEstablish Supply Forces

Recruit IS TeamRecruit IS Team

Deliver on-site ServicesDeliver on-site Services

Create IS RevenueCreate IS Revenue

Select e-ProductsSelect e-Products

Stimulate Motivation &Stimulate Motivation &DemandDemand

Segment DemandSegment Demand

Implement e-BizImplement e-Biz

Publicize SuccessPublicize Success

StrategiesStrategies

Mobilize External Resources

SME Service CenterSME Service Center

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Project HighlightsProject Highlights

Focus on Small Businesses

(Workforce less than 20)

Garment & Accessory Furniture Interior Design & Construction Textile Food & Beverage Metal Products

Legacy IndustriesLegacy Industries Service IndustriesService Industries

Environment Services Health Care Tourism & Leisure Transportation Cultural-related Services

Service DeliveryService Delivery

Workforce Dispatch Commercial Design

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Project HighlightsProject Highlights

Promote Broadband

Promote Broadband

Basic Computer OperationE-mail with CustomersCreate Digital Documents

Basic Computer OperationE-mail with CustomersCreate Digital Documents

Develop e-Applications

Develop e-Applications

Web Store E-document Exchange Back office OperationsCustomer Data

Web Store E-document Exchange Back office OperationsCustomer Data

Develop Industry Specific Applicatio

ns

Develop Industry Specific Applicatio

ns

Small Retailers Restaurant & Catering Hotel & Accommodation Wholesale, transportation

Small Retailers Restaurant & Catering Hotel & Accommodation Wholesale, transportation

Form Local e-Communities

Form Local e-Communities

Luye Tea Rice VillagePinglin Tea Village

Luye Tea Rice VillagePinglin Tea Village

Provide e-Commerce TrainingProvide e-Commerce Training

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Form Local e-Communities(1)Form Local e-Communities(1)

Community Name ： Taitung Luyeh

Members ： 14

Place ： Luyeh Township / Taitung County

Business ： Tea 、 B&B 、 Package Tour

Characteristics ： Integrate Local Tea Farms

, B&B and Outdoor Activities

to Offer Weekend Tour Packages

e-Solutions ： Marketing and Order-taking

Website ： http://www.luyee98.com.tw

Enquiries ： 1,000 / Month

Patronage ： 500 Persons /Month

Growth ： NT$1 M/ Month

BENEFIT

BENEFIT

Tautung - Luyeh

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Company Name ： Tung-Yi-Hsin Company

Place ： Taoyuan Township, Taoyuan County

Business ： Organic Food, Rice Ice Creams and

Other Health Food

Characteristics ： A Retired Woman Operate Retail

and Web Business

e-Solutions ： Marketing & Order-taking

website ： http://www.buyme6968.com.tw

Small e-Business(2)Small e-Business(2)Amah's Second Career

Savings ： 30~40% Overhead

Business Growth ： NT$100K /Month

Customer Growth ： 20~30%

BENEFIT

BENEFIT

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NoComputer

OneComputer

NotWired toInternet

Wired to Internet

SimpleEC

InternalLAN Multi-site

Operations

IntegratedApplication

Systems

SophisticatedEC

Digital Divide Group Digital Devel. Group Digital Maturity Group

Infrastructure Application Connectivity

Connected to

Supply Chain

328M328M 246M246M 246M246M 369M369M 37M37M

1,226,000 SME 1,226,000 SME

67%67% 30%30% 3%3%

SME e-Business Life CycleSME e-Business Life Cycle

CoreApplication

Systems

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MATURITY

DEVELOP

DIVIDE

Infrastru

cture

Ap

plicatio

nC

on

nectivity

44%

67%

30%

63%54%

36%32%

41%

3% 5% 10% 15%

2005 2006 2007 2008

Achievement ProjectionAchievement Projection

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Strategies of Deploying ICT to Strategies of Deploying ICT to Small Businesses(1)Small Businesses(1)

Select Digital Divide Zones Classify 3 zones among 369 small administrative dis

tricts according to divide statuses.

Foster e-Communities Organize e-Communities to facilitate collective learn

ing.

Learn to Earn Promote successful e-business models for small bu

siness.

Demand SideDemand Side

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Strategies of Deploying ICT to Strategies of Deploying ICT to Small Businesses(2)Small Businesses(2)

Select Deployment Teams: Select 11 corporate and association teams covers entire Taiwan.

Source Ready-to-Use Solutions: Source for small-business only solutions.

Mobilize Community Involvement:Leverage resources from associations, universities, and local volunteer groups, and get them involved.

Supply SideSupply Side

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Critical Success FactorsCritical Success Factors

Demand quality for all transactions Make clear and fair game rules and incentives Enforce disciplines on conduct of businesses Provide centralized marketing & information sharing

Demand quality for all transactions Make clear and fair game rules and incentives Enforce disciplines on conduct of businesses Provide centralized marketing & information sharing

ExecutionExecution

Effectively provide services covering responsible divide zonesProvide affordable, diversified solutions and sustainable

servicesBe motivated to achieve the goal and vision of the project

Effectively provide services covering responsible divide zonesProvide affordable, diversified solutions and sustainable

servicesBe motivated to achieve the goal and vision of the project

SupplySupply

The divide distribution by industryDivide distribution by regionThe resource & capability of SME with digital divide

The divide distribution by industryDivide distribution by regionThe resource & capability of SME with digital divide

DemandDemand

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Implications for CACCI membersImplications for CACCI members Chamber members having higher degree of digital

divide will contribute less in terms of economic growth and industry competitiveness

Apart from general trading related services, assisting SME members in adopting affordable and timely information and communication technology and e-Commerce is also one of responsibilities for Chambers

A community tends to develop a specific industry or an agri-business. It is beneficial to individual business and the community as a whole to promote use of ICT and e-Commerce in a unit of community

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SuggestionsSuggestions Conduct the program jointly with local Information/

Software related consortium Advocate to initiate a program of deploying afforda

ble PCs installed with open source OS and basic OSS applications to SMEs

Set up a Chamber Portal which acts as a service hub/ASP to provide SME members with an ICT system network environment and help members move online

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Thank you!Thank you!

THAILAND

Eva Yi-Yuan Yueh, General Director, IDEAS Instituteyyyueh@iii.org.tw

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Possible Open Source Applications Possible Open Source Applications adopted by Chambersadopted by Chambers

Mr. Edward H. S. WuChinese Open Source Software Association, SOSA

Free SoftwareFree Software Free Software Foundation, http://www.fsf.org/

Free software is software that gives you, the user, freedom to share, study and modify it. We call this free software because the user is free.

Free Software is open source software, OSS(*).

Use OSS ApplicationsUse OSS Applications

Open Source SoftwareApplications Online Services

Open Source ApplicationsOpen Source Applications openoffice.org

Mediawiki

PhpBB, forum software

Joomla/Drupal Content Management System

SugarCRM customer relationship management

Asterisk VOIP, voice over internet phone

Openoffice.orgOpenoffice.org Openoffice.org 2 is a leading open-source office

software suite for word processing, spreadsheets, presentations, graphics, databases, and more.

It is available in many languages, and works on all common computers. It stores all your data in an international open standard format, and can also read and write files from other common office software packages, i.e. Microsoft.

It can be downloaded and used completely free of charge for any purpose.

Openoffice.orgOpenoffice.org

mediawikimediawiki

MediawikiMediawiki http://www.mediawiki.org/

Shared/Collaboration Platform

MediaWiki is a free software wiki package originally written for Wikipedia.

It is now used by several other projects of the non-profit Wikimedia Foundation and by many other wikis, including this website, the home of MediaWiki.

PhpBB – Forum PhpBB – Forum

Wordpress Blog SystemWordpress Blog System http://www.wordpress.org/

blogging/announcement/documentation

Joomla – Content Joomla – Content ManagementManagement

http://www.joomla.org/

Web Site/Documentation

Drupal – Web SiteDrupal – Web Site http://drupal.org/

Web Site/Portal

SugarCrmSugarCrm http://www.sugarcrm.com/

Developing customer relationships (CRM)

Voice over internetVoice over internet http://www.asterisk.org/

Asterisk is the world's leading open source PBX, telephony engine, and telephony applications toolkit.

Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free.

Simple MeetingSimple Meeting

播放

播放

Web-basedVOIP

Simple Meeting

Windows (IE/firefox) Linux (firefox)

Windows AppLinux App

Green Approach for Online ServicesGreen Approach for Online Services Via Open Source Software

Low Cost

Appliance/Embedded Approach East Install Zero Configuration

Linux OS

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Thank you for your attention!!

edwardwu.tw@gmail.com