1 Medical Assisting Chapter 14 PowerPoint ® to accompany Second Edition Ramutkowski Booth Pugh ...
-
Upload
alvin-jacobs -
Category
Documents
-
view
225 -
download
1
Transcript of 1 Medical Assisting Chapter 14 PowerPoint ® to accompany Second Edition Ramutkowski Booth Pugh ...
1
Medical Assisting Chapter 14
PowerPoint® to accompany
Second Edition
Ramutkowski Booth Pugh Thompson Whicker
Copyright © The McGraw-Hill Companies, Inc. Permission required for reproduction or display.
2
Patient EducationObjectives14-1 Identify the benefits of patient education.14-2 Explain the role of the medical assistant
in patient education.14-3 Discuss factors that affect teaching and
learning.14-4 Describe patient education materials used
in the medical office.
3
Patient EducationObjectives (cont.)
14-5 Explain how patient education can be used to promote good health habits.
14-6 Identify the types of information that should be included in the patient information packet.
14-7 Discuss techniques for educating patients with special needs.
4
Patient Education
14-9 Explain the benefits of patient education prior to surgery, and identify types of preoperative teaching.
14-10 List educational resources that are available outside the medical office.
Objectives (cont.)
5
The Educated Patient
Takes a more active role in medical care
Is often more compliant with treatment programs
Is better informed about how to maintain a healthy state
6
Brochures, Booklets, and Fact Sheets
Explain procedures that are performed in the medical office Provide information about specific diseases and medical conditions Provide information to help patients stay healthy
Types of Patient Education
7
Educational Newsletter
Medical office newsletters : Are written by the doctor or office staff Contain practical health care tips Offer updates on office policies Provides information about new diagnostic tests and equipment
Types of Patient Education(cont.)
8
Community Assistance Directory
A written community resource directory prepared by the medical office is a valuable aid for referring
patients to appropriate agencies.
MealsOn
Wheels
DayCare
Centers
MedicalServices
Types of Patient Education(cont.)
9
Videotapes are used effectively to educate about complex subjects and procedures.
Many physicians arrange classes and seminars for their patients.
Types of Patient Education (cont.)
10
A medical assistant employed in a cardiology office is asked by the physicians to create some form of publication to educate patients in healthy heart habits. Which of the following mediums do you feel will be most effective and why?
Apply Your Knowledge
A. Create a fact sheet with text explaining common heart diseases.
B. Check out several books on healthy habits that affect the heart from the local library.
C. Create a brochure with pictures and text to focus on dietary and other heart functioning.
11
Apply Your Knowledge - AnswerAnswerA medical assistant employed in a cardiology office is asked by the physicians to create some form of publication to educate patients about healthy heart habits. Which of the following mediums do you feel will be most effective and why?
A. Create a fact sheet with text explaining common heart diseases.
B. Check out several books on healthy habits that affect the heart from the local library.
C. Create a brochure with pictures and text to focus on dietary and other heart functioning.
This is the best answer because books can not be taken out of the office and a fact sheet with no pictures might not be as appealing to a large number of patients.
12
Promoting Good Health ThroughEducationHealth is a complex concept involving physical,
mental, emotional and social influences. Consumer Education has helped Americans
become more aware of good health practices. Ways to achieve good health:
Develop good health habits Protect self from injury Take preventive measures to protect against
disease and illness
14Balance
Work Leisure
LimitingAlcoholIntake
No Smoking
Promoting Good Health ThroughEducation (cont.)
15
Protection from Injury
Educate patients about safety tips to prevent injuries at home, work, and during play times.
Teach patients about the proper use of medications.
Promoting Good Health ThroughEducation (cont.)
16
Three Levels
Health-Promoting Behaviors
Screening
Rehabilitation
Primary level of prevention
Secondary level of prevention
Third level of prevention
Promoting Good Health ThroughEducation (cont.)
17
Categorize the following list of behaviors as being a first, second or third level of prevention.
Tuberculin skin test
Monthly self breast exam
Adopting healthy eating habits
Annual Mammograms
Bladder retraining programs
Apply Your Knowledge
18
Categorize the following list of behaviors as being a first, second or third level of prevention.
Apply Your Knowledge - AnswerAnswer
Tuberculin skin test
Monthly self breast exam
Adopting healthy eating habits
Annual Mammograms
Bladder retraining programs
19
The Patient Information Packet Benefits of the Information Packet
Simple, inexpensive, and effective medium to
improve relationships between the office and the
patients Provides important information about the office
policies and staff roles Excellent marketing tool
All materials should be written at a sixth grade level for reading ease of all patients.
20
Contents of theInformation Packet
• Introduction to the Office• Physician’s Qualifications• Description of the Practice• Introduction to the Office Staff• Office Hours• Appointment Scheduling• Telephone Policy
The Patient Information Packet
21
• Payment Policies• Insurance Policies• Patient Confidentiality Statement• Other Information
The Patient Information Packet (cont.)
Contents of theInformation Packet (cont.)
22
Distributing the InformationPacket Patients must receive and read the information
packet in order for them to be effective.
Methods to distribute the Information Packet
Hand the packet to new patients and review the contents with them. Mail the packet to patients prior to the initial visit if time permits. Keep additional copies available in the office where patients can easily access them. For patients with special concerns, pictures and charts may be needed to communicate the information.
23
The medical assistant is employed at a very busy internal medicine office with seven physicians and five nurse practitioners. Following their office visit, several patients inquire about the credentials of the medical practitioner seeing them during the visit. How can this information be made available to the patients?
Apply Your Knowledge
24
The medical assistant is employed at a very busy internal medicine office with seven physicians and five nurse practitioners. Following their office visit, several patients inquire about the credentials of the medical practitioner seeing them during the visit. How can this information be made available to the patients?
Using a digital camera or other device, photos of office personnel and their credentials can be placed in the office content packet.
Apply Your Knowledge - AnswerAnswer
25
Educating Patients with Special Needs Elderly Patients
Show respect Put information in writing Adjust procedures as needed when limitations are present
Patients with Mental Impairments Use tact and speak at the patient’s level of understanding Common conditions
Dementia Alzheimer’s disease Emotional problems Drug addiction Mental retardation
26
Patients with Hearing Impairments Remember that their inability to hear is not a
measure of their intelligence. Patients with Visual Impairments
Verify that all verbal instructions have been heard correctly.
Multicultural Issues Patients from diverse cultures may have different
beliefs about the causes and treatments of their illness.
Educating Patients with Special Needs (cont.)
27
Patient Education Prior to Surgery
Educational Legal
Informed ConsentPreoperative Instructions
Postoperative Instructions
28
Benefits of Preoperative Education
Increases patients’ overall satisfaction Reduces patient anxiety and fear Reduces use of pain medication Reduces complications following surgery Reduces recovery time
Patient Education Prior to Surgery(cont.)
29
Factual Sensory Participatory
Informs patient of specific details about the procedure and needed restrictions before and / or after surgery.
Provides the patient descriptions of various sensations they may feel during the procedure.Includes explanations, and demonstrations of certain techniques required after surgery. Patients are allowed to provide a return demonstration of the technique to validate understanding and technique accuracy.
Patient Education Prior to Surgery(cont.)
30
Using Anatomical Models A visual representation helps patients better
understand what will take place Helping Patients Relieve Anxiety
Allow extra time for patients to grasp information and use positive words when possible
Verifying Patient Understanding Have patients explain to you in their own words
their understanding of what has been taught Also return demonstrations of procedural
instructions validate understanding
Patient Education Prior to Surgery(cont.)
31
Additional Educational Resources Libraries Computer Resources Community Resources AssociationsNote: These outside resources may be used by office personnel or patients to obtain educational information.
32
A patient with both a visual and hearing impairment requires preoperative teaching by the medical assistant. What would be most essential in such a situation?A. Be sure to speak loud and slow to the patient.
B. Request that the patient repeats to you in their own words, the preoperative information.
C. Insist that someone accompany the patient to the office.
Apply Your Knowledge
33
Apply Your Knowledge - AnswerAnswerA patient with both a visual and hearing impairment requires preoperative teaching by the medical assistant. What would be most essential in such a situation?
A. Be sure to speak loud and slow to the patient.
B. Request that the patient repeats to you in their own words, the preoperative information.
C. Insist that someone accompany the patient to the office.
A. Be sure to speak loud and slow to the patient.
B. Request that the patient repeats to you in their own words, the preoperative information.
C. Insist that someone accompany the patient to the office.