Lessons Learned from Two IT Failures Farrokh Alemi Ph.D. Lee Baliton.
1 Media and Communication Farrokh Alemi, Ph.D. Lee Baliton.
Transcript of 1 Media and Communication Farrokh Alemi, Ph.D. Lee Baliton.
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Media and CommunicationMedia and Communication
Farrokh Alemi, Ph.D.Farrokh Alemi, Ph.D.Lee BalitonLee Baliton
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Media and CommunicationMedia and CommunicationPart 1 of 2Part 1 of 2
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Course on Project Management
Communication – What is it?Communication – What is it?
Communication skill is essentialCommunication skill is essential 90% of working time spent 90% of working time spent
communicatingcommunicating Encourages an open and Encourages an open and
trusting environmenttrusting environment Helps in solving conflictHelps in solving conflict
From “Project communication management: five steps” by Michael S. Terrell
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Course on Project Management
Communication – What is it?Communication – What is it?
Communication skill is essentialCommunication skill is essential 90% of working time spent 90% of working time spent
communicatingcommunicating Encourages an open and Encourages an open and
trusting environmenttrusting environment Helps in solving conflictHelps in solving conflict
From “Project communication management: five steps” by Michael S. Terrell
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Course on Project Management
Communication – What is it?Communication – What is it?
Communication skill is essentialCommunication skill is essential 90% of working time spent 90% of working time spent
communicatingcommunicating Encourages an open and Encourages an open and
trusting environmenttrusting environment Helps in solving conflictHelps in solving conflict
From “Project communication management: five steps” by Michael S. Terrell
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Course on Project Management
Communication – What is it?Communication – What is it?
Communication skill is essentialCommunication skill is essential 90% of working time spent 90% of working time spent
communicatingcommunicating Encourages an open and Encourages an open and
trusting environmenttrusting environment Helps in solving conflictHelps in solving conflict
From “Project communication management: five steps” by Michael S. Terrell
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Course on Project Management
Communication SkillsCommunication Skills
Information exchangeInformation exchange Sender – preparer and sender of Sender – preparer and sender of
messagemessage Message – information being sent Message – information being sent
or retrievedor retrieved Receiver – whom the message is Receiver – whom the message is
intended forintended for
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Course on Project Management
Communication SkillsCommunication Skills
Information exchangeInformation exchange Sender – preparer and sender of Sender – preparer and sender of
messagemessage Message – information being sent Message – information being sent
or retrievedor retrieved Receiver – whom the message is Receiver – whom the message is
intended forintended for
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Course on Project Management
Communication SkillsCommunication Skills
Information exchangeInformation exchange Sender – preparer and sender of Sender – preparer and sender of
messagemessage Message – information being sent Message – information being sent
or retrievedor retrieved Receiver – whom the message is Receiver – whom the message is
intended forintended for
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Course on Project Management
Types of CommunicationTypes of Communication
Formal CommunicationFormal Communication Based on role and relationshipBased on role and relationship Focus on project tasksFocus on project tasks
Email, phone calls, face to face meetings, Email, phone calls, face to face meetings, memo, official lettersmemo, official letters
Informal CommunicationInformal Communication Outside of formal boundariesOutside of formal boundaries
Rumors, informal, un-confirmed project newsRumors, informal, un-confirmed project news Employee relationships and interactionsEmployee relationships and interactions
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Course on Project Management
Types of CommunicationTypes of Communication
Formal CommunicationFormal Communication Based on role and relationshipBased on role and relationship Focus on project tasksFocus on project tasks
Email, phone calls, face to face meetings, Email, phone calls, face to face meetings, memo, official lettersmemo, official letters
Informal CommunicationInformal Communication Outside of formal boundariesOutside of formal boundaries
Rumors, informal, un-confirmed project newsRumors, informal, un-confirmed project news Employee relationships and interactionsEmployee relationships and interactions
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Course on Project Management
Forms of CommunicationForms of Communication
VerbalVerbal FastFast Easy Easy Less complicatedLess complicated
Non-VerbalNon-Verbal ConciseConcise Easier form when sharing Easier form when sharing
complicated processes or complicated processes or instructionsinstructions
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Course on Project Management
Forms of CommunicationForms of Communication
VerbalVerbal FastFast Easy Easy Less complicatedLess complicated
Non-VerbalNon-Verbal ConciseConcise Easier form when sharing Easier form when sharing
complicated processes or complicated processes or instructionsinstructions
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Course on Project Management
Methods of CommunicationMethods of Communication
Packaging and encoding the Packaging and encoding the messagemessage Understandable formatUnderstandable format
Language, symbols and picturesLanguage, symbols and pictures
Transmit the messageTransmit the message Which media to use when sendingWhich media to use when sending
Decode the messageDecode the message How the message is retrieved and How the message is retrieved and
understoodunderstood Reading the emailReading the email Listening to the presentationListening to the presentation
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Course on Project Management
Methods of CommunicationMethods of Communication
Packaging and encoding the Packaging and encoding the messagemessage Understandable formatUnderstandable format
Language, symbols and picturesLanguage, symbols and pictures
Transmit the messageTransmit the message Which media to use when sendingWhich media to use when sending
Decode the messageDecode the message How the message is retrieved and How the message is retrieved and
understoodunderstood Reading the emailReading the email Listening to the presentationListening to the presentation
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Course on Project Management
Methods of CommunicationMethods of Communication
Packaging and encoding the Packaging and encoding the messagemessage Understandable formatUnderstandable format
Language, symbols and picturesLanguage, symbols and pictures
Transmit the messageTransmit the message Which media to use when sendingWhich media to use when sending
Decode the messageDecode the message How the message is retrieved and How the message is retrieved and
understoodunderstood Reading the emailReading the email Listening to the presentationListening to the presentation
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Course on Project Management
Barriers of CommunicationBarriers of Communication
Structural BarriersStructural Barriers Distortion of message based on Distortion of message based on
perception and needsperception and needs Email lacks personal touchEmail lacks personal touch
Interpersonal BarriersInterpersonal Barriers Message distorted - assumptions, pre-Message distorted - assumptions, pre-
judgments, and distractionsjudgments, and distractions Low-richness channels = one-way Low-richness channels = one-way
Reports, Bulletins, Memos, E-MailReports, Bulletins, Memos, E-Mail High-richness channels = two / multiple wayHigh-richness channels = two / multiple way
Telephone communication, face to face Telephone communication, face to face interactioninteraction
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Course on Project Management
Barriers of CommunicationBarriers of Communication
Structural BarriersStructural Barriers Distortion of message based on Distortion of message based on
perception and needsperception and needs Email lacks personal touchEmail lacks personal touch
Interpersonal BarriersInterpersonal Barriers Message distorted - assumptions, pre-Message distorted - assumptions, pre-
judgments, and distractionsjudgments, and distractions Low-richness channels = one-way Low-richness channels = one-way
Reports, Bulletins, Memos, E-MailReports, Bulletins, Memos, E-Mail High-richness channels = two / multiple wayHigh-richness channels = two / multiple way
Telephone communication, face to face Telephone communication, face to face interactioninteraction
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Course on Project Management
Diversity and CommunicationDiversity and Communication
Cultural differencesCultural differences Courtesy becomes a barrierCourtesy becomes a barrier
Saying “Maybe” when they mean Saying “Maybe” when they mean “No”“No”
““Getting to know you” before “Getting Getting to know you” before “Getting down to business”down to business”
Non-Verbal gesturesNon-Verbal gestures
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Course on Project Management
Diversity and CommunicationDiversity and Communication
Cultural differencesCultural differences Courtesy becomes a barrierCourtesy becomes a barrier
Saying “Maybe” when they mean Saying “Maybe” when they mean “No”“No”
““Getting to know you” before “Getting Getting to know you” before “Getting down to business”down to business”
Non-Verbal gesturesNon-Verbal gestures
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Course on Project Management
Communication Requirements Communication Requirements – Organizational Chart– Organizational Chart Source of reference:Source of reference:
StructureStructureCommunication flowCommunication flowTeam structureTeam structureRoles and responsibilities Roles and responsibilities
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Course on Project Management
Communication Requirements Communication Requirements – Nodes of Communication– Nodes of Communication Shows where and to whom the Shows where and to whom the
information flowsinformation flows Nodes are the participantsNodes are the participants Lines between the nodes are the Lines between the nodes are the
connection connection
From “Project communication management: five steps” by Michael S. Terrell
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Course on Project Management
Communication StyleCommunication Style
Communication protocolCommunication protocol Generally accepted Generally accepted
communication stylecommunication style Understand expectationsUnderstand expectations Follow decision making processesFollow decision making processes Give credit where it is dueGive credit where it is due
Commend accomplishmentsCommend accomplishments Recognize each team’s effortRecognize each team’s effort
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Take Home LessonTake Home Lesson
Concise and effective communication Concise and effective communication is important in project management.is important in project management.