1Information Management Process for Electricity Distribution at NERSA

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OBJECTIVESInformation Management for Electricity

DistributionRole ClarityRole of internal stakeholders with regard

to design of the processes and the architecture

Quality requirementsChallengesRecommendations

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Effective Information Management

“Not about technology but about organizational, cultural and strategic factors that must be considered to improve the management of information within the industry”

Key goal – enhance information management in the industry

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Defining Information Management Information Management – systematic and structured

approach in the creation, processing, storing, reporting, distribution and accessing information

Can be manual or automated Repeated and consistent use of info leads to better

decision making and knowledge of the entity/organization/industry

Encompasses : People Process Technology Content

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STANDARD APPROACHES FOR INFORMATION COLLECTION AND PROCESSING FOR REGULATORY DECISION MAKING

Identification of data collection process Role clarity to information gathering, process must be

clear (RACI) – responsibility matrix Proper organisational design (well trained & qualified

resources) Design process to collect data – manual/automated

means – technology investment Categorise collection process into groups (sort of info

from the regulated entities)

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WHAT DOES ONE HAVE TO DO TO COLLECT INFO

Define relationship between the regulator and regulated entities - expectations

Close monitoring of the data collection processCreate processing engine internally (codification

of info, developing particular format)Provide info that must be ready to be used for 3

different levels of the decision making process i.e. Strategic, Operational, Tactical

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DATA AND INFORMATION CONSISTENCY, ACCURACY, RELIABILITY, AND SECURITY

Controlled and secured access to information Development and implementation of an architecture on how

data is stored Triangulation process – way of verifying info – access to be

verified from different sources (e.g. regional distribution points; municipalities; Eskom)

Ease of access to info Ensure ability to use information collected to communicate to

the public and other interest groups (Publications; Reports) Development of different reports for different levels of

existence (industrial, commercial and public individuals) This should be an ongoing process and should be reviewed

in line with the Electricity Distribution industry

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Challenges

Inadequate compliance Late submissions of data Decline in numbers of submission Submission of incomplete data Lack of and/or inadequate response to follow-ups

Lack of technological toolsRequests of the same information by different

organizations

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Recommendations Encourage regulated entities to submit data in time –

outdated data is as good as having no data at all Educate regulated entities on the importance of

submitting accurate data for precise predictions and decision making

Capacitate regulated entities with financial skills Introduce technological tools and train entities on the use

and utilization of the tools Formation of a information management forum

Bring closer regulator and regulated entities Address challenges/opportunities faced by Electricity Distribution

Industry with regard to information management

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THANK YOU