1 Impact of VRI use in Healthcare The Leader in On-demand Video Remote Interpreting 1 Connect to a...
-
Upload
kadin-shippy -
Category
Documents
-
view
214 -
download
0
Transcript of 1 Impact of VRI use in Healthcare The Leader in On-demand Video Remote Interpreting 1 Connect to a...
1
Impact of VRI use in Healthcare
The Leader in On-demand Video Remote Interpreting
1
Connect to a live interpreter in less than 30 seconds.
Stratus Video
Dan GattiTony Bradshaw
2
Objectives
2
• Technology will always improve skills of interpretersThis presentation will make you aware of new technology and impact on healthcare
• How can on demand video can help meet the register of the patientNot all video is the same
• How does the cloud help interpreters?What is available in social networking to improve skills?
Are they secure?
• How do we take the mystery out of technology?Establish standards, train and educate interpreters.
How will iPads, Smart Phones, Tablets and wireless PCs impact interpreting?
• What are the issues/ best practices for interpreters adapting new technology?How do supervisors work with hospital administrators and IT departments?
• Privacy, security and network integrity become very important.As they strive to be HIPPI compliant.
Language Service Provider Market
26,000 companies - $13B revenue
65% have between 2 and 5 employees
25% have between 5 and 20 employees
Source: Nataly Kelly-Common Sense Advisory
4
Interpreting Dynamics
4
• Largest cost is scheduled interpretation (in person)Typically 2 hours plus travel
• Over the Phone (OPI) largest volume.Specialized phone with two handsets
Difficult to meet the register of the patient
• Video Remote Interpreting (VRI) requires skill and trainingMedical terminology much more difficult
Training, More Training, Practice, Practice, Practice
• How do we take the mystery out of technology?Establish standards, train and educate interpreters.
How will iPads, Smart Phones, Tablets and wireless PCs impact interpreting?
• What are the issues/ best practices for interpreters adapting new technology?How do supervisors work with hospital administrators and IT departments?
• Privacy, security and network integrity become very important.As they strive to be HIPPI compliant.
5
Technology TodayNew Terminology (Something as a Service)
5
• What is a Cloud?Google Mail
All kinds of Devices connect to the cloud
• Doximitysocial network for healthcare professionals
• WebMDTimely health and medical information
6
IT Challenges
6
• Wireless everywherePublic and Private
• Virtual Private Networks (VPN)
• Security
• Encryption
• HIPAA
• iPads
• VideoLegacy devices
SIP
H.323
• FirewallsNetwork Engineer opening Firewall
“Hey You, Get off of my Cloud”
7
Changing Technology Shapes the Industry
7
• There are all types of technology providers including:
Language Service Providers Processor manufactures like IntelComputer companies like IBM, HP, DellAudio Visual providers (AV)like Williams SoundTelecommunications companies like AT&T or
VerizonNetworking companies like Cisco and JuniperVideo Phone companies Polycom and TandbergVideo Remote Interpreting companies like Stratus
VideoSystem Integrators like Cerna Modality companies like GE, Siemens
Stratus Video a ZVRS Company
• Process 40,000 Video Calls Every Day50,000 active users on the network
• 400+ Certified Interpreters (ASL, Spanish & Portuguese)24X7X365
• On-DemandConnects to Live Interpreter via Video in less than 30 seconds
• Supports any platformiPad, Tablet, PC, Mac, iPhone, Android
All Legacy Video Phones, Polycom, Tandberg, Lifeline
• Leveraged ZVRS’ video technology
• Industrial strength redundant Video Telephone NetworkJust like Verizon and AT&T
• 54 Million Video Calls Per Year
99
Software Works Across All Common Platforms
• PC or MAC
• iPhone and iPad
• Smartphone and Tablet
• Polycom and other Video
1010
AndroidRolling Cart
Connect over Wi-Fi, 3G, 4G or LAN
11
Bedside Technology
11
iPad or TabletODI
interpretation
• Intelligent Monitors
Audio Visual providers (AV)like Williams Sound
Telecommunications companies like AT&T or Verizon
Networking companies like Cisco and Juniper
• Video Phone companies Polycom and TandbergIntelligent Monitors
Intelligent Monitors at bedside
• Access your patient record
• See medication
• Order from pharmacy
• Select food
• Internet access
• Interpretation available
12
Every device should connect the same way!
12
Stratus ASL Interpreters
Stratus SpanishInterpreters
OPI Interpreters
Patient Doctor/Nurse
1
2
OPI Partner
ASL Interpreters
Spanish Interpreters
Other Languages
Call Flow for VRI and OPI
Other VRI Interpreters
13
Hospital Call Center
13
Stratus ASL Interpreters
Stratus SpanishInterpreters
OPI Interpreters
Patient Doctor/Nurse
1
2
3
OPI Partner
ASL Interpreters
Spanish Interpreters
Other Languages
Video Call Center
Other VRI Interpreters
Overflow from Call Center
What to expect from VRI Interpreter
14
Features
1. Name and identifier #-Kat 7511
2. Window in Window-Can be moved
3. Privacy Window-Close view from
Interpreter
4. Audio Control-Mute
5. Digital Whiteboard
Video Interpreting requires training to meet register of patient
Over 400 Highly Qualified On-Demand Interpreters
• US Citizen
• At least 3 years interpreting experience
• Stratus Employee in Call Centers.
• Completed medically accredited training.
• Hold national or state equivalent certification
• Achieved 4.0 CEU RID certification.
• Provided over 100 hours of interpreting services in a medical environment.
• Have processed in excess of 1000medically related video calls
• Adhere to Professional Code of Conduct
• HIPAA Certifiedf Ethics
15
Interpreter Call Center Work Area
• Purpose built for Interpreters
• Customized software video phone client specifically designed for the interpreter
• Same configuration everywhereHP Elite 8200 (dual monitors 19” and 22”)
Larger monitor for administration
• Ergonomic DesignTable moves up and down
Quiet
16
Agent Information
Web CamScreen
Stratus can build same configuration for you
Redundant Nationwide Video Telephone Network
1818over 3 years interoperability with Cisco
Private HIPAA Compliant Secure Network
19
What’s an Interpreter to do?
19
It’s not what you know that makes the difference. It’s what you DO with what you know that makes the difference.
” Dr. Julie White
Learn technology
Make a friend with IT
“Interpreters will never be replaced by technology, they will be replaced by interpreters who use technology.”