1. Growth and Economic Sustainability...industry representation, awareness building, capacity...

1. Growth and Economic Sustainability Status Alert - Comment requiredif 'Red'

On Track On Watch Warning

To build a strong diverse economy which provides opportunities for business and investment with an integrated approach to long-term planning where theregion's assets meet community needs.

1.01 Encourage and facilitate investment in the region that will support both traditional and emerging industries and act as a catalyst for furtheremployment and population growth.1.01.01 Prioritisation of Major ProjectsKPI Target Dept / Program Status Alert CommentCompletion of Clifford and GoondiMill Road Project

December 2020 Delivery Services -AssetMaintenance Progress %

CompleteRisk Ref.

1.01.02 Amend the CCRC Planning Scheme to encourage development where appropriateKPI Target Dept / Program Status Alert CommentCommence full amendment of theCCRC Planning Scheme:- * Identify key priorities * Prepare a work program * Engage consultants as required * Prepare draft amendments

75% Planning &RegionalDevelopment -Planning Services

Progress %CompleteRisk Ref.

2Risk Ref = CCR#### plus relevant risk rating - Low, Medium, High or Extreme

1.01.03 Council is kept informed of Regional and State level planning initiatives so that the interests of the Cassowary Coast region can be represented in thoseplanning initiativesKPI Target Dept / Program Status Alert CommentAll Regional and State Planning andother initiatives are monitored andreviewed, withsubmissions/comments providedwhere appropriate.

100% of all regionaland state levelplanning and otherinitiatives reviewedas appropriate

Planning &RegionalDevelopment -Planning Services



1.02 Further develop tourism industry, destination and events.1.02.01 Promote the Region's Art Deco Cultural Heritage as a key event and economic development opportunityKPI Target Dept / Program Status Alert CommentCoordinate and hold an Art DecoFestival event that celebratesTropical Art Deco activities across theregion.

100% Planning &RegionalDevelopment -RegionalDevelopment


1.02.02 Develop and implement a regional tourism strategy to provide regional tourism industry guidanceKPI Target Dept / Program Status Alert CommentFinalise and commenceimplementation of the TCT TourismStrategy in conjunction with TCT.

100% Planning &RegionalDevelopment -Regional &CommunityDevelopment


1.02.03 Increase the local tourism industry's capacity for regional tourism promotion and developmentKPI Target Dept / Program Status Alert CommentInstigate a Reform Package to enableTCT to more effectively act as anindustry leading Local TourismOrganisation (LTO) focusing onindustry representation, awarenessbuilding, capacity building andregional promotion.

33% (3 year plan) Planning &RegionalDevelopment -Regional &CommunityDevelopment


1.02.04 Liaise with industry to identify and address structural and infrastructure issues to support the tourism industryKPI Target Dept / Program Status Alert CommentReview the region's VisitorInformation Centre services inconsultation with Tropical CoastTourism to identify options for moreeffective tourism responsiveness




1.03 Promote arts and culture as a key feature of the region's lifestyle, liveability, vitality and character.1.03.01 Promote and celebrate the Region's Art Deco cultureKPI Target Dept / Program Status Alert CommentHold an annual Tropical Art DecoFestival



1.03.02 Support a planned approach to the region's arts and cultural developmentKPI Target Dept / Program Status Alert CommentReview and revise Council's Arts andCultural Plan



1.03.03 Promote the region's liveability and community's sense of placeKPI Target Dept / Program Status Alert CommentPrepare a monthly 'lifestyle'E-Newsletter for general distributionincluding by subscription

100% Planning &RegionalDevelopment -Marketing &Media



1.04 Enhance and maintain our website with content to inform and engage with residents and promote the Cassowary Coast Region.1.04.01 Enhance and maintain our website with content to inform and engage with residents and promote the Cassowary Coast RegionKPI Target Dept / Program Status Alert CommentBring revised Council webpageon-line and monitor performance andresponsiveness to customer needs -provide bi-monthly report to EMTand Council

100% Planning &RegionalDevelopment -Media &Marketing


1.04.02 Provide an engaging and effective social media environment for Council and the community regarding Council businessKPI Target Dept / Program Status Alert CommentProvide weekly updates to Council'sFacebook pages (Mayor's pageincluded) outlining both standardisedand exceptional information updatesregarding a range of events

100% Planning &RegionalDevelopment -Marketing &Media


1.05 Manage Council-owned business activities on a commercial basis leading to economic growth, employment and investment.1.05.01 Provide for improved industry and customer responsive visitor information servicesKPI Target Dept / Program Status Alert CommentReview and implement a revisedstrategy for Council VisitorInformation Centre tourism servicesdelivery to make greater use of digitalplatforms and electronic transactionsas well as more effective integrationwith local business requirements




1.06 Provide ongoing support for the traditional industries of sugar, commercial fishing, bananas and cattle while encouraging innovation, diversificationand the development of next generational industries.1.06.01 Prioritisation of significant transport network worksKPI Target Dept / Program Status Alert CommentCompletion of landslip remediationprojects - Tully Gorge Road

December 2019 InfrastructureServices - DisasterManagement Progress %

CompleteRisk Ref.

1.06.02 Ensure that a strategic planning approach is maintained to provide optimal growth leveraging opportunities for our region's businessesKPI Target Dept / Program Status Alert CommentUndertake a regional, evidence basedIntegrated Freight and Logistics HubStrategy



1.06.03 Strengthen Council's collaboration with its regional industries to develop a strong and effective regional business networkKPI Target Dept / Program Status Alert CommentHold or participate in regularRegional Business Network Meetings(quarterly)




1.07 Ensure the Cassowary Coast Region is seen as an economically vibrant area to do business.1.07.01 Ensure the Cassowary Coast Region is seen as an economically vibrant area to do businessKPI Target Dept / Program Status Alert CommentPrepare and distribute a monthlyEconomic Development E-Newsletter



1.07.02 Identify tangible opportunities for business investmentKPI Target Dept / Program Status Alert CommentDevelop a 'prospectus-style'economic development strategy thattargets key local industries andemerging business opportunities



1.07.03 Provide adequate community services to support lifestyle choices and sustainable economic developmentKPI Target Dept / Program Status Alert CommentImplement Council's Family Day CareScheme as per the Audit andAssessment ratingsrecommendations by the Departmentof Education and Training



1.08 Develop effective partnerships which encourage development of training and research facilities.1.08.01 Identify opportunities for improved training and industry-focused research opportunitiesKPI Target Dept / Program Status Alert CommentLiaise with key government agenciesand industry sectors to investigateand promote opportunities -including regular bi-monthlymeetings with DSDMIP




2. Community First Status Alert - Comment requiredif 'Red'


To work in partnership with the community to ensure that facilities and amenities meet the needs of local people and that Council delivers a consistentand high level of service. We will measure ourselves to ensure our performance keeps pace with evolving community expectations.


2.01 Increase community engagement, consultation, transparency in decision making and ease of access to information.2.01.01 Service LevelsKPI Target Dept / Program Status Alert CommentAdoption of Service Level Pilot April 2020 Infrastructure

Services - DisasterManagement Progress %

CompleteRisk Ref.

2.01.02 Tully and Wongaling Beach LibrariesKPI Target Dept / Program Status Alert CommentPrepare a revitalisation plan for theTully and Wongaling Beach LibraryBranches using CommunityEngagement and consultation as themajor contributor to the project.

Wongaling Beach -october 2019Tully - February2020

Delivery Services -Customer Service& Libraries Progress %

CompleteRisk Ref.

2.01.03 Provide for effective community input to the formulation of Council policy initiatives and other key actionsKPI Target Dept / Program Status Alert CommentDevelop and implement a CommunityEngagement Reference Group toassist Council in its decision making.



2.01.04 Foster a culture of collaborative participation with government and other stakeholders regarding community service mattersKPI Target Dept / Program Status Alert CommentMaintain participation incross-agencies forums providingcommunity services to the region,reporting on outcomes regularly toCouncil.




2.02 Increase the range of options by which the community can access services and information from Council (from face-to-face, telephone, self-service andelectronic means which may be self-service or interactive).2.02.01 Expand the use of technology for delivery and payment of Rates and Utility NoticesKPI Target Dept / Program Status Alert CommentContinue to expand eNotices (Rates)and promote electronic delivery overpostage.

30% noticeselectronicallyissued.

Office of CEO -CFO (Finance)


Provide an online payment methodfor Rates & Utility charges onCouncil's website with the assistanceof Media & Marketing andInformation Services.

June 2020 Office of CEO -CFO (Finance/IT)and Media &Marketing


2.02.02 Customer SurveysKPI Target Dept / Program Status Alert CommentContinue to improve customerexperience by reviewing customersurveys.

80% customersatisfaction

Delivery Services -Customer Service& Libraries Progress %

CompleteRisk Ref.

2.02.03 Develop effective community information networksKPI Target Dept / Program Status Alert CommentFinalise and implement a CouncilCommunity Engagement Group




2.02.04 Provide for coordinated Council communications to its communityKPI Target Dept / Program Status Alert CommentDevelop and implement a CouncilCommunity Communications Strategywhich identifies key messagingpriorities, preferred communicationschannels and systems for effectivequality control and effectiveness



2.03 Train, equip and empower staff to respond to community requests so that customers understand the role of Council and feel the interactions are fair,responsive and respectful. Provide a "one stop shop" to service customers' needs.2.03.01 Customer Service Knowledge Management SystemKPI Target Dept / Program Status Alert CommentReview Customer Service KnowledgeManagement System to align withCommunity First Project outcomes

December 2019 Delivery Services -Customer Service& Libraries Progress %

CompleteRisk Ref.


2.04 The public library service fosters lifelong learning, provides meeting spaces and (along with other meeting and learning spaces within the region) publicaccess to the internet.2.04.01 Library ProgramKPI Target Dept / Program Status Alert CommentStandardise engagement withcommunities across the region fordelivery of library programs.


CompleteRisk Ref.

2.04.02 Wongaling Beach Library refurbishmentKPI Target Dept / Program Status Alert CommentDeliver the fit-out of the WongalingBeach Library

February 2020 Delivery Services -Customer Service& Libraries Progress %

CompleteRisk Ref.


2.05 Increase community preparedness and resilience to the effects of natural disasters through education, readily available information sources (includingweb services) and community recovery assistance services.2.05.01 Disaster Preparedness and Resilience ProgramsKPI Target Dept / Program Status Alert CommentAdvertising local radio andnewspapers

October 2019 InfrastructureServices - DisasterManagement Progress %

CompleteRisk Ref.

Cyclone and Inundation Risk October 2019 InfrastructureServices - DisasterManagement Progress %

CompleteRisk Ref.

Review of Disaster Dashboard October 2019 InfrastructureServices - DisasterManagement Progress %

CompleteRisk Ref.

Survey to quanitfy communitypreparedness

May 2020 InfrastructureServices - DisasterManagement Progress %

CompleteRisk Ref.


2.06 Arranged activities and events ensuring increased utilisation of open spaces, reserves and sporting facilities to help people remain active and healthy.2.0.6.02 Ensure effective management of Council reserve assetsKPI Target Dept / Program Status Alert CommentPrepare Land Management Plans thathighlight and facilitate healthyutilisation of spaces through effectivestrategic and operationalmanagement practices



2.06.01 Ensure coordinated Council and community awareness is maintained for regionally important eventsKPI Target Dept / Program Status Alert CommentDevelop and maintain an online(internal and external) ‘EventsSchedule’ that can be effectively beutilised for Council planning andcommunity information purposes



2.07 Council's services, amenities, partnerships and programs help communities connect to build a strong sense of place and cultural diversity now and inconjunction with planning for the future.2.07.01 Foster a culture of collaborative participation with government and other stakeholders regarding community service mattersKPI Target Dept / Program Status Alert CommentMaintain participation incross-agencies forums providingcommunity services to the region,reporting on outcomes regularly toCouncil.



2.07.02 Promote the region's cultural heritage (Indigenous and non-Indigenous)KPI Target Dept / Program Status Alert CommentPrepare a Cultural HeritageEngagement and Activation Plan forthe region.




2.08 Clear policy and procedure on how Community groups obtain support from Council to maintain and protect our heritage and our natural environment.2.08.01 Maintenance and protection of heritage and natural environmentKPI Target Dept / Program Status Alert CommentCommence transition of ForeshoreManagement Plan to ForeshoreMaintenance Plan

February 2020 Delivery Services -Natural Resources


Review Fire Management Approachincluding Dallachy Airport Reserve

December 2019 Delivery Services -Natural Resources


Review Tree Management on CouncilControlled Land

September 2019 Delivery Services -Natural Resources


Transition of Biosecurity Plan toBiosecurity Management Program

March 2020 Delivery Services -Natural Resources


2.08.02 Maintain legislative compliance regarding Council’s financial and in-kind community supportKPI Target Dept / Program Status Alert CommentPrepare, adopt and implement aCommunity Grants Policy inaccordance with the requirementsthe Local Government Regulation2012




2.09 Provide enhanced public health, community safety, amenities and compliance through effective customer focused service.2.09.01 Council-owned aquatic facilitiesKPI Target Dept / Program Status Alert CommentAquatic facilities operate withinwater quality and aquatic supervisionguideline requirements

December 2019 InfrastructureServices - AssetManagement Progress %

CompleteRisk Ref.

2.09.02 Public Health and Community SafetyKPI Target Dept / Program Status Alert CommentDevelop and implement Council'sLitter and Illegal Dumping Action Plan(an action as a result of waste levy)

August 2019 Delivery Services -RegulatoryServices Progress %

CompleteRisk Ref.

Development and implementation ofCompliance Inspections inaccordance with Schedule (eg foodlicence, vending, accommodation,pools)

Monthly Delivery Services -RegulatoryServices Progress %

CompleteRisk Ref.

Development and implementation ofProactive Suburb Patrols inaccordance with schedule (egroaming dogs, feral animals, litter)

Monthly Delivery Services -RegulatoryServices Progress %

CompleteRisk Ref.

Implement an after-hours programthat will address regulatorycompliance issues.

September 2019 Delivery Services -RegulatoryServices Progress %

CompleteRisk Ref.


2.09.03 After Hours Operations for Roads and Open SpacesKPI Target Dept / Program Status Alert CommentReview of after hoursoperations/response for roads andopen space assets

September 2019 Delivery Services -AssetMaintenance Progress %

CompleteRisk Ref.

2.10 Council initiatives balance impact on the environment against benefit for different community interest groups.2.10.01 Maintain an inter-regional ‘best practice’ approach to environmental managementKPI Target Dept / Program Status Alert CommentParticipate in FNQROC PlanningCommittee to ensure this region isfully updated on matters happeningthrough other areas (Councils), statematters and implementing changes ifrequired.

100% participation Planning &RegionalDevelopment -Regional &CommunityDevelopment


2.10.02 Promote informed community awareness regarding Council initiatives and our regional environmental issuesKPI Target Dept / Program Status Alert CommentPromote Council’s CommunityEngagement Strategy amongstCouncil staff and Councillors as animportant tool in Council decisionmaking through informationworkshops.



2.11 Provision of Council local laws and policies that complement and support the promotion of the Region's lifestyle and sustainable visitor andinvestment attraction.2.11.01 Local Law ReviewKPI Target Dept / Program Status Alert CommentExecutive Manager specifically taskedto review all Local Laws andSubordinate Local Laws

June 2020 Office of CEO



2.12 Implementation of a preferred proactive, educational approach to the enforcement of Council's statutory and policy requirements undertaken withtransparency, respect and consistency where ever practicable.2.12.01 Regulatory ServicesKPI Target Dept / Program Status Alert CommentDevelop and implement a wastemanagement plan that identifiesCouncil's priorities and actions fromsite based management plans.

March 2020 Delivery Services -RegulatoryServices Progress %

CompleteRisk Ref.

Develop and implement animalmanagement plans that highlightpriorities and actions - responsibledog ownership

March 2020 Delivery Services -RegulatoryServices Progress %

CompleteRisk Ref.

Investigate off-leash dog areas September 2020 Delivery Services -RegulatoryServices Progress %

CompleteRisk Ref.


3. Sustainable Infrastructure Status Alert - Comment requiredif 'Red'


Regional infrastructure that delivers levels of service supported by the community and is financially sustainable.


3.01 A safe, reliable and financially sustainable transport network throughout the Cassowary Coast to facilitate getting people and goods around ourcommunity.3.01.01 Asset ManagementKPI Target Dept / Program Status Alert CommentImproved real time flood heightmonitoring - Banyan, Jarra - considerothers

May 2019 InfrastructureServices - AssetManagement Progress %

CompleteRisk Ref.

Level 2 inspections of high risk bridgeinfrastructure

September 2019 InfrastructureServices - AssetManagement Progress %

CompleteRisk Ref.

Transport Asset Management Planreviewed and adopted

February 2020 InfrastructureServices - AssetManagement Progress %

CompleteRisk Ref.

3.01.02 Maintain effective strategic use and development of regional road infrastructureKPI Target Dept / Program Status Alert CommentEnsure that an agreed Regional RoadsHierarchy is maintained in theCouncil’s Planning Scheme andremains consistent with its LocalGovernment Infrastructure Plan




3.02 Provide and manage appropriate marine facilities to meet the boating needs of the region.3.02.01 Clump Point Safe Boating ProjectKPI Target Dept / Program Status Alert CommentComplete CCRC component of ClumpPoint Safe Boating Project


CompleteRisk Ref.

3.02.02 Mooring PolicyKPI Target Dept / Program Status Alert CommentDevelop policy for provision oflimitation of mooring facilities

December 2019 InfrastructureServices - AssetManagement Progress %

CompleteRisk Ref.


3.03 Provide and manage cost effective and efficient water supply and sewerage infrastructure, which provides for growth while being environmentallysustainable.3.03.01 Development, Adoption and Implementation of Strategies and PlansKPI Target Dept / Program Status Alert CommentAdoption of Water System LossStrategy

January 2020 InfrastructureServices - Water


Report on assessment of SPS 6Strategy

April 2021 InfrastructureServices - Water


Sewerage Innisfail SPS 6 Catchment -Completion of Infiltration reductionstrategy

May 2020 InfrastructureServices - Water


Sewerage Innisfail SPS 6 Catchment -Relining, smoke testing, ORG cappingand assessment of house connections

May 2020 InfrastructureServices - Water


Water and Sewer Asset ManagementPlans reviewed and adopted

February 2020 InfrastructureServices - Water



3.03.02 Major ProjectsKPI Target Dept / Program Status Alert CommentCompletion of Bulgun CreekReservoir

January 2020 InfrastructureServices - Water


Completion of Wheatley's HillReservoir

November 2019 InfrastructureServices - Water


3.03.03 Ensure that regional development is consistent with planned infrastructure provisionKPI Target Dept / Program Status Alert CommentMonitor the effectiveness ofCouncil’s LGIP and update as may berequired




3.04 Effectively deliver and manage infrastructure assets in order to maximise community service levels in a financially sustainable manner.3.04.01 Effective delivery and management of assetsKPI Target Dept / Program Status Alert CommentComplete revaluation reports forwater and sewerage

April 2020 InfrastructureServices - Water


Minimise the number of boiled wateralerts per year after the completionof Bulgun Creek works

Ongoing InfrastructureServices - Water


Retire under-utilised assets identifiedin adopted Asset Management Plans

Ongoing InfrastructureServices - AssetManagement Progress %

CompleteRisk Ref.

3.04.02 Capital Works ProgramKPI Target Dept / Program Status Alert CommentDelivery of Capital Works Programallocated to Delivery Services

Projects deliveredon time and budget

Delivery Services -AssetMaintenance Progress %

CompleteRisk Ref.


3.04.03 Investigate the effective use of Council assets to support adventure tourism in the regionKPI Target Dept / Program Status Alert CommentPrepare a development andmarketing strategy for Council’sCardstone site to support multi-useadventure tourism in the Tully Gorgeand Misty Mountain, subject tosuccessful rehabilitation of the land.



3.04.04 Provide an integrated planned approach to the development of key community spaces KPI Target Dept / Program Status Alert CommentFinalise an integrated local area planfor Balliol Street in Cardwell and thesurrounding area.



Finalise master planning for MissionBeach for further operational worksplanning and associated services andcivic improvement



3.04.05 Provide quality design consistent with masterplanning for effective works programmingKPI Target Dept / Program Status Alert CommentPrepare detailed designs for agreedcomponents of the Innisfail andMission Beach Masterplan Areas thatare consistent with Council approvedmasterplans and which are ready forapprovals and works implementation.




3.04.06 Provide equitable housing opportunity for disadvantaged community residents KPI Target Dept / Program Status Alert CommentEnsure that Council’s HousingPortfolio Audit maintains asatisfactory standard of serviceprovision



3.05 Develop and effectively manage open space to ensure maximum community benefit at an affordable price for residents.3.05.01 Open Space, Sports and Recreation ReviewKPI Target Dept / Program Status Alert CommentDraft Open Space Improvement Plan April 2020 Delivery Services -

AssetMaintenance Progress %

CompleteRisk Ref.

3.05.02 Ensure effective use of Council reserves consistent with community expectations and capabilitiesKPI Target Dept / Program Status Alert CommentFinalise and maintain a CouncilReserves Audit Register identifyingpreferred uses



3.05.03 Provide for enhanced place-making at the Council’s Warrina Lakes facility to be consistent with the Innisfail Strategic Masterplan KPI Target Dept / Program Status Alert CommentPrepare a communitycollaborative-based Councilmasterplan for the Warrina Lakesfacility that incorporates a multi-usefunction that enhances and addsvalue to the objectives of the InnisfailStrategic Masterplan.




3.06 Provide effective and environmentally responsible waste collection and disposal facilities. Provide recycling and waste disposal facilities.3.06.01 Solid Waste Management StrategyKPI Target Dept / Program Status Alert CommentReview of the Solid WasteManagement Strategy 2013-2023

March 2020 Delivery Services -EnvironmentalServices Progress %

CompleteRisk Ref.


3.06.02 Landfill Reporting RequirementsKPI Target Dept / Program Status Alert CommentCompletion of monthly reports to theDepartment of Environment andScience regarding waste to landfill.

Monthly Delivery Services -EnvironmentalServices Progress %

CompleteRisk Ref.

Develop tender specification forWaste Management Contracts

June 2020 Delivery Services -EnvironmentalServices Progress %

CompleteRisk Ref.

Review of site based managementplans actions

December 2019 Delivery Services -EnvironmentalServices Progress %

CompleteRisk Ref.

Review wet season landfilloperational plans for each wastefacility

October 2019 Delivery Services -EnvironmentalServices Progress %

CompleteRisk Ref.

State Waste Levy facilities compliance Implementationand operations ofResource RecoveryArea for eachrequired facility.

Delivery Services -EnvironmentalServices Progress %

CompleteRisk Ref.

Stoters Landfill - Cell Wall -Geotechnical Investigation, Designand Construction

June 2020 Delivery Services -EnvironmentalServices Progress %

CompleteRisk Ref.


4. Responsible Governance Status Alert - Comment requiredif 'Red'


Ensure good governance is achieved by having efficient and effective decision-making processes and systems.


4.01 Build an "organisational culture" that values risk management, facilitates the development of risk mitigation measures that are proportionate to theissues at hand, and capitalises on opportunities.4.01.01 Implement the revised Enterprise Risk Management system across Council in line with Organisational StructureKPI Target Dept / Program Status Alert CommentIdentification of operational andproject risks and subsequent rating. Conduct training sessions with allDepartments.

December 2019 Office of CEO -ExecutiveGovernance Progress %

CompleteRisk Ref.

4.01.02 Monitoring and reporting of Risk Management across Council.KPI Target Dept / Program Status Alert CommentEnterprise Risk ManagementCommittee to meet at least quarterly. Monitor and report on program toCouncil's Audit Committee(June/October/January/April)

Meet once everyquarter.

Office of CEO -ExecutiveGovernance Progress %

CompleteRisk Ref.

Internal publication of quarterlyworkplace incidents related to fleetand plant

Ongoing InfrastructureServices -Workshop andFleet


Review insurance policy for adequacyand opportunities to align with RiskAppetite - report to Council withrecommendations


CompleteRisk Ref.


4.01.03 Disaster Management PlanningKPI Target Dept / Program Status Alert CommentComplete annual review of LocalDisaster Management Plan andassociated sub-plans

November 2019 InfrastructureServices - DisasterManagement Progress %

CompleteRisk Ref.

4.01.04 Corporate Tender and ContractsKPI Target Dept / Program Status Alert CommentDevelop and implement a corporatesuite of tender and contractdocumentation including evaluationguidelines. Roll out a trainingprogram to support.

December 2019 Office of CEO -CFO(Procurement) Progress %

CompleteRisk Ref.

4.01.05 Maintain organisational awareness of the need and benefits of a ‘Community First’ approach to service deliveryKPI Target Dept / Program Status Alert CommentPrepare and maintain a CommunityFirst Communications Plan during theyear highlighting key messageopportunities and strategies

100% Office of CEO -ExecutiveGovernance Progress %

CompleteRisk Ref.


4.02 Undertake robust and accountable financial, resource and infrastructure planning and management to ensure affordable and sustainable outcomes forour community.4.02.01 Local Government Infrastructure PlanKPI Target Dept / Program Status Alert CommentAdoption of Local GovernmentInfrastructure Plan

August 2019 InfrastructureServices/ Planningand RegionalDevelopment


4.02.02 Deliver a balanced budget including sustainable long term financial plansKPI Target Dept / Program Status Alert CommentAdopt a balanced budget thatincludes sustainable long termfinancial figures.

July 2020Operating SurplusRatio between 0%and 10%Asset SustainabilityRatio greater than90%Net FinancialLiabilities Ratio notgreater than 60%



4.02.03 Regularly review Council's financial operationsKPI Target Dept / Program Status Alert CommentReview and complete: 1. Quarterly budget review 2. Six monthly budget review 3. Nine monthly buget review

1. October 20192. January 20203. May 2020




4.02.04 Reduce outstanding ratesKPI Target Dept / Program Status Alert CommentReduce the balance of outstandingrates

Reduce outstandingrates to below 8%



4.02.05 Long Term Financial PlanKPI Target Dept / Program Status Alert CommentDevelop and implement a Long TermFinancial Plan published document.

October 2019 Office of CEO -CFO (Finance)


4.02.06 Procurement Payment TermsKPI Target Dept / Program Status Alert CommentPayment of suppliers within agreedpayment terms. Measure: monthlyreport supplier paid on time.

87% Office of CEO -CFO(Procurement) Progress %

CompleteRisk Ref.

4.02.07 Provide for effective management responses due to coastal hazards KPI Target Dept / Program Status Alert CommentFinalise a Coastal Hazard AdaptationStrategy for the Region




4.02.08 Minimise flood risks to future development and the region’s communitiesKPI Target Dept / Program Status Alert CommentFinalise a ‘Floodwise Property Report’for the region to identify at risksituations and potential remedialactions.



4.02.09 Maintain effective mapping information for informed decision making by community and other stakeholders KPI Target Dept / Program Status Alert CommentInvestigate and implement upgradingof the Council’s interactive mappingfor the Planning Scheme to enableutilisation of its SSA system.




4.03 Strive towards excellence in customer service for our community.4.03.01 Water Service StandardsKPI Target Dept / Program Status Alert Comment75% of customer requests actionedand closed within 30 days

Ongoing InfrastructureServices - Water


Water Performance Report adoptedby Council with >90% CustomerService Standards achieved

December 2019 InfrastructureServices - Water


4.03.02 Customer Request Management SystemKPI Target Dept / Program Status Alert CommentCouncil and community can trackcustomer requests and status fromstart to finish on a 24/7 basis.

March 2020 Office of CEO -CFO (InformationTechnology) Progress %

CompleteRisk Ref.

4.03.03 Strategic Recordkeeping Implementation PlanKPI Target Dept / Program Status Alert CommentSRIP has been converted intoactionable operational goals acrossCouncil.


CompleteRisk Ref.


4.03.04 Enhancement of E-ServicesKPI Target Dept / Program Status Alert CommentIncreases the level of customersatisfaction through online services ofcustomer requests, lodgements andtracking anywhere and on any device.


CompleteRisk Ref.

4.03.05 Digital Transformation PlanKPI Target Dept / Program Status Alert CommentCouncil's Digital TransformationThree Year Implementation Plan isadopted by Council.


CompleteRisk Ref.

4.03.06 Information Security ManagementKPI Target Dept / Program Status Alert CommentContinue to implement the CyberResilience program to ensure thataccess to Council's systems iscontrolled, sensitive information isprotected, networks are securelydesigned, and that supportingprocesses consider cyber securityrequirements.

June 2020 Office of CEO -CFO (InformationTechnology) Progress %

CompleteRisk Ref.


4.03.07 TechnologyOne CI Anywhere enabling greater operational efficiencyKPI Target Dept / Program Status Alert CommentImplement a program of renewal tominimise risk associated with end oflife systems. Initiatives within theprogram will also enable greateraccess to information, providerelated collaboration opportunities,operational efficiencies and staffmobility.

June 2020 Office of CEO -CFO (InformationTechnology) Progress %

CompleteRisk Ref.

4.03.08 Helpful and efficient customer service regarding rates and property enquiriesKPI Target Dept / Program Status Alert CommentPensioner processes - process and/orreply to correspondence within 10business days

100% Office of CEO -CFO (Finance)


Rates staff answering phone callswithin 30 seconds 90% of the timeand abandoned call rates to <10%

90% and <10% Office of CEO -CFO (Finance)


Water concession processes - reply towater concession applications within10 business days

100% Office of CEO -CFO (Finance)



4.03.09 Customer Experience StrategyKPI Target Dept / Program Status Alert CommentDeliver Customer Experience Strategy December 2019 Delivery Services -

Customer Service& Libraries Progress %

CompleteRisk Ref.

4.03.10 Innisfail Shire Hall ManagementKPI Target Dept / Program Status Alert CommentDeliver a quality venue managementservice for Innisfail Shire Hall.

March 2020 Delivery Services -Customer Service& Libraries Progress %

CompleteRisk Ref.

4.03.11 Maintain optimal alignment between Council’s development and community planning services and customer expectationsKPI Target Dept / Program Status Alert CommentHold regular separate (quarterly)development industry andcommunity service providerdiscussion forums to identify ways ofCouncil service improvement




4.04 Enable innovation and technology capacity within Council to drive organisational efficiencies.4.04.01 ReportingKPI Target Dept / Program Status Alert CommentPool car management systemadopted

November 2019 InfrastructureServices -Workshop andFleet


Quarterly reports on fleet utilisation,expenditure and recovery provided todepartmental managers to drive theidentification of efficiencyopportunities

March 2020 InfrastructureServices -Workshop andFleet


4.04.02 Regularly review Council's financial operationsKPI Target Dept / Program Status Alert CommentDevelop financial dashboardreporting to suit management needs.

December 2019 Office of CEO -CFO (Finance)


4.04.03 Delivering an efficient and enhanced procurement system for CouncilKPI Target Dept / Program Status Alert CommentEnhance and improve thefunctionality of the Tech Onemodules associated withprocurement.

June 2020 Office of CEO -CFO(Procurement) Progress %

CompleteRisk Ref.


4.04.04 Interactive Maintenance Works ScheduleKPI Target Dept / Program Status Alert CommentOnline Interactive MaintenanceWorks and Schedule


CompleteRisk Ref.

4.04.05 Maintain an effective Council customer communications network KPI Target Dept / Program Status Alert CommentEstablish and maintain a corporatestaff reference group forum tomonitor and recommendimprovements to Council’scommunity communicationsplatforms – bi-monthly meetings




4.05 Develop, implement and document asset management practices, plans, processes and procedures.4.05.01 Asset Management PlansKPI Target Dept / Program Status Alert CommentBi-annual report to Council onimprovement plans identified in allAsset Management Plans

Ongoing InfrastructureServices - AssetManagement Progress %

CompleteRisk Ref.

4.05.02 Deliver an up-to-date financial asset registerKPI Target Dept / Program Status Alert CommentDelivering an up-to-date financialasset register

6 weeks averagetime forcapitalisation ofcompleted assets

Office of CEO -CFO(Finance/Information Services)


4.05.03 Revaluations undertaken within relative time framesKPI Target Dept / Program Status Alert CommentRevaluations calculated and reviewedwithin scope of works.

March 2020 Office of CEO -CFO (GIS/Finance)



4.06 Engage with the community to inform Council decision making processes.4.06.01 Community engagementKPI Target Dept / Program Status Alert CommentCommunity engagement via annualreport, website, media releases andface-to-face

Ongoing All Council


4.06.02 Maintain a broad reach across and maximised network a diversity of community interest groups within the regionKPI Target Dept / Program Status Alert CommentFinalise and convene meetings ofCouncil’s Community EngagementGroup



4.06.03 Maintain awareness of specific community needs and expectationsKPI Target Dept / Program Status Alert CommentProvide multi-disciplinedparticipation in different communitygroup meetings and forums whichmay involve the use of Council assetsor which may lead to a tangibleoutcome/effect on the use of Councilassets or community prosperity



4.06.04 Provide for tangible Indigenous participation and collaboration in Council’s decision making and service delivery KPI Target Dept / Program Status Alert CommentPrepare and finalise the Council’sRegion’s ‘Innovate’ ReconciliationAction Plan in collaboration with theregion’s Indigenous and other(internal and external) stakeholders




4.07 Provide inspirational leadership and contemporary management systems that drive a coordinated, motivated, highly effective and efficientorganisation.


4.07.01 Conduct systematic reviews of Council's business processesKPI Target Dept / Program Status Alert CommentDevelop and implement a moreconsistent and contemporaryorientation and induction program.

Trialled by 31 July2019

Office of CEO -People & Culture


Development and implementation ofOrientation Champions who conductRole Specific Induction for all newemployees.

100% of orientationchampionsappointed andtrained for allsections of Councilby 31 December2019. 100% ofScheduled taskscompleted within12 months.



Implement the new HRIS (T1 CIAnywhere) and streamline associatedprocesses - Planning Process, TriallingPeriod, Implementation, Education ofStaff

Targets as perproject plan

Office of CEO -People & Cultureand CFO(informationTechnology)


Reduce time to fill vacancies byimprovement to recruitment andselection processes and practices.

Achieve 80% ofvacancies are filledby 8 weeks



Site Induction Plans are in place fornew employees.

100% completion ofdetailed SiteOrientation Plansfor all sections by31 December 2019




4.07.02 Develop and implement organisational leadership, capability and values frameworkKPI Target Dept / Program Status Alert CommentDevelopment of training packages forroll out during wet weather events.

Development of atleast 10 trainingpackages foroutdoor staff priorto next wet season



Ensure Achievement Plans are inplace for all employees.

Implementation byOctober 2019



Ensure leadership development plansare in place for executive andmanager positions.

All plans are inplace by December2019



Ensure succession plans are in placefor executive positions and keypositions

Successful planshave beendeveloped byFebruary 2020



Implement capability framework forleadership with a focus onsupervisory and managementpositions.

Frameworkdeveloped andimplement byDecember 2019



Perform an annual training needsanalysis.

January 2020 inpreparation forbudget cycle




4.07.03 Provide good governance, risk and employee relations managementKPI Target Dept / Program Status Alert CommentComplete necessary conciliationprocesses for Enterprise Agreement,attend to requirements forcertification of agreement andeducate employees and implementoutcomes of certified agreement.

1. RelationsCommission forconciliation.2. Attend torequirements forcertification as perIndustrial RelationsAct.3. Education ofemployees within 3months ofcertification.4. Implementationof outcomes ofcertified agreementwithin a 2 week



Review policy and directives registerand determine relevant gaps. Develop new or update policies andguidelines.

All policies anddirectives up todate by 30 June2020




4.08 Commit to open, transparent and accountable governance to ensure community confidence and trust in Council.4.08.01 Develop a Corporate Governance Compliance Report to ensure best practice democratic local governmentKPI Target Dept / Program Status Alert CommentDraft and deliver quarterly newCorporate Governance Compliancemonthly report to Audit Committee,ERM Committee and CouncillorInformation Sessions.

Quarterly Office of CEO -ExecutiveGovernance Progress %

CompleteRisk Ref.

4.08.02 Promote and adhere to the Information Privacy and Right to Information principles.KPI Target Dept / Program Status Alert CommentProcess all Right to Information andInformation Privacy applicationswithin required timeframes. Complete all audits within requiredtimeframes.

Annually 100% Office of CEO -ExecutiveGovernance Progress %

CompleteRisk Ref.

Provide ongoing advice and updatesto staff and Councillors in relation tolegislative changes. Provide trainingto staff to ensure private andpersonal information is protected.

Annually Office of CEO -ExecutiveGovernance Progress %

CompleteRisk Ref.

4.08.03 Maintain a strong and robust Complaints Management SystemKPI Target Dept / Program Status Alert CommentProduce regular complaints statisticalreports. Monitor any trends incomplaints and take appropriateaction.

Monthly Office of CEO -ExecutiveGovernance Progress %

CompleteRisk Ref.


4.08.04 Facilitate Corporate Governance Training to all staffKPI Target Dept / Program Status Alert CommentProvide training, advice andinformation to all Staff and Councilacross all areas of Governance, egconfidentiality, conduct, fraud, publicinterest disclosures etc

December 2019 Office of CEO -ExecutiveGovernance Progress %

CompleteRisk Ref.

4.08.05 Maintain policies which are accessible, easily understood and empower staff to act and achieve.KPI Target Dept / Program Status Alert CommentOversee the development and reviewof policies, directives, procedures andguidelines and maintain registers andwebsite availability.

Annually Office of CEO -ExecutiveGovernance Progress %

CompleteRisk Ref.

4.08.06 Annual AuditKPI Target Dept / Program Status Alert CommentQAO signed Financial Statementscompleted within Statutorytimeframes and with an unmodifiedopinion.

October 2019 Office of CEO -CFO (Finance)


4.08.07 Identify and manage key internal audit issuesKPI Target Dept / Program Status Alert CommentIdentify and manage key internalaudit issues

December 2019and February 2020




4.09 Promote organisational culture that values and empowers its workforce.4.09.01 Maintain register of delegations and sub-delegations which are accessible, easily understood and empower staff to act and achieveKPI Target Dept / Program Status Alert CommentRegister of delegations andsub-delegations are available in oneeasily located place on Council'swebsite.

Annually 100% Office of CEO -Executive Officer


Register of Sub-delegations andAuthorisations reviewed andupdated.

Annually 100% Office of CEO


4.09.02 Develop a constructive cultureKPI Target Dept / Program Status Alert CommentDevelop organisation values andbehaviours with workforce andimplement through communicationsand implementation plan.

June 2020 Office of CEO -People & Culture


Implement identified actions fromthe Leadership and CultureDevelopment Program.

All actions whichare theresponsibility ofP&C areimplemented bySeptember 2020 asper plan.




4.09.03 Enhance the safety culture by increasing individual obligation for identifying and controlling risksKPI Target Dept / Program Status Alert CommentDevelop and implement changemanagement procedure whichensures that all change managementprocedures are actioned whenchanging work practices and systemsof work which impact on WH&S.

December 2019 Office of CEO -People & Culture


Increase employee skills to identifyand control risks and appropriatelyreport/ action, attendance at workhealth and safety training, activeinvolvement in reviews of riskassessments and procedures.

100% of WHSToolbox Talks



Increase the skills and knowledge ofmanagement to engage employees/contractors/ suppliers regardinghazards, associated risks andappropriate controls. Managementto actively participate in reviews ofrisks, pre-start and site evaluationsand safety conversations as per theplan.

90% of the AnnualPlan and monthlyaction plan KPIscompleted.



Increase the supervisor's skills toidentify and control risks andproactively supervise employees. Supervisor completes all plannedtraining sessions as part of the annualplan.

100% attendanceand activeinvolvement atWHS Toolbox Talks.90% completion ofmonthly action planKPIs.



Review contractor WH&S assessmentprocedure that relates to tenderprocesses (including plant &equipment and competence of theiremployees & plant)

Complete reviewand implement anychanges by March2020




4.09.04 Robust risk management process for WH&SKPI Target Dept / Program Status Alert CommentComplete review of high risk workmethod statements and haveapproved by EMT.

September 2019 Office of CEO -People & Culture


Develop and implement strategicWH&S goals and ensure that WH&Shas five strategic risks to beaddressed over next three years.

Goals developed bySeptember 2019.Strategic risks to beidentified andtimetabled foraction over next 3years by September2019.



Identification and communication ofknown hazards. * Achievement as perannual Plan. * Review known hazardsand develop a comprehensive riskregister.

Risk registerreviewed andimplemented for allCouncildepartments.



Quarterly reports on WH&S KPIs,objectives and targets to EMT andCouncil.

Reporting to occurto EMT and Councileach quarter.




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