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GROW INTERNATIONAL TRAINING & CONSULTINGPerpa Ticaret Merkezi B Blok Kat:11 No: 1561

ŞİŞLİ ISTANBUL Tel: + 90 212 222 62 16 Fax:+ 90 212 222 62 17

www.growint.com

MANAGEMENT CONSULTING◦ GENERAL MANAGEMENT CONSULTING◦ SPECIAL CONSULTING AREAS◦ PRISM U.K.◦ SECOR INTERNATIONAL

TRAININGSCATEGORIES:◦ PERSONAL DEVELOPMENT◦ EXPAT PROGRAMS◦ DEVELOPMENT OF MANAGEMENT SKILLS◦ MARKETING, SALES & CRM◦ CUSTOMER SERVICES MANAGEMENT◦ FUNCTIONAL TRAININGS ◦ QUALITY TRAININGS

COACHING◦ CORPORATE◦ INDIVIDUAL

REFERENCES

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GENERALGENERALServices concerning the following areas are provided based on principles of

the

Institute of Management Consultants :

STRATEGIC AND ORGANIZATIONAL DEVELOPMENT FINANCIAL AND ADMINISTRATIVE SYSTEMS HUMAN RESOURCES SYSTEMS PRODUCTION OF GOODS AND/OR SERVICES MARKETING AND CORPORATE COMMUNICATION INFORMATION TECHNOLOGIES AND SYSTEMS PROJECT MANAGEMENT ECONOMIC ENVIRONMENT STUDIES CUSTOMER EXPERIENCE MANAGEMENT

SPECIAL CONSULTING AREASSPECIAL CONSULTING AREAS BUSINESS PARTNERSHIPS (ITALY/TURKEY) CONTRACT MANAGEMENT Local/International CUSTOMER SERVICES CUSTOMER SERVICES OUTSOURCER SELECTION & AUDIT VENDOR INSPECTION AND DEVELOPMENT Local/ International

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GROW is representing PRISM UK offering special solutions by using the

Scorecard Methodology :

EMPLOYEE LOYALTYEMPLOYEE LOYALTYEmployee Engagement Scorecard

CUSTOMER LOYALTYCUSTOMER LOYALTY

Customer Centricity Scorecard

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INVESTOR LOYALTYINVESTOR LOYALTY Investor Loyalty Scorecard

GROW is representing SECOR International specializing in the Water, Gas and

Energy distribution efficiency and effectiveness improvement area.

SECOR EFFICIENCY & EFFECTIVENESS SECOR EFFICIENCY & EFFECTIVENESS STUDIES STUDIES are offered to:are offered to:

Water Distribution Companies Electricity Distribution Companies Gas Distribution Companies

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PERSONAL DEVELOPMENTPERSONAL DEVELOPMENT Business English Body Language & Personal Image The Communication Miracle Communication and Interactivity Personal Budget : Managing Credit Card Debit Personal Organization Unforgettable Presentation

EXPAT PROGRAMSEXPAT PROGRAMS Introduction to the Turkish Reality for Expatx Turkish Management Culture for Expat Managers Coaching for Expat Managers

DEVELOPMENT OF DEVELOPMENT OF MANAGEMENT SKILLSMANAGEMENT SKILLS

Effective Leader Starting My Career Creating Coaching Leaders Mini MBA Social Responsibility – SA8000 Strategic Management Process Management Corporate Loyalty Coaching Managers

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MARKETING, SALES & CRMMARKETING, SALES & CRM CRM Based Complaint Management Enhanced Sales Techniques Selling to People as They Would Like to Buy Customer Relations Managemengt Selling The Feature And Benefit Sales Coaching :Sales Team Managers Learn to Coach

CUSTOMER SERVICES CUSTOMER SERVICES MANAGEMENTMANAGEMENT

Contact Center Management Churn Prevention and Customer Loyalty Exceptional Service Creates the Difference Complaint Management within Customer Care Management Skills Development Training for CC Managers Customer Care in the Phone Telesales

FUNCTIONAL TRAININGS FUNCTIONAL TRAININGS Corporate Information Security and ISMS Contract Management for Professionals Management of Projects and Project Teams Competency Based Recruitment Techniques

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QUALITY TRAININGSQUALITY TRAININGS HACCP Risk Analysis Advanced Product Quality Planning (APQP) ISO-TS16949 Quality Management System ISO 9001-2000 Quality Management System ISO 14001 Environment Management System ISO 14001-18001 Integrated Management System ISO 9001-14001 Integrated Management System ISO 14001 Internal Audit Job Study and Work Organization Kaizen (Continuous Inprovement) Quality Improvement Teams Internal Quality Audit OHSAS 18001 Job Safety Management System QS9000 QS9000 Internal Audit Process Management TS & Process Approach Production Part Approval Process PPAP Cost Reduction Techniques in Production

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CORPORATECORPORATE

SALES COACHING MANAGERS COACHING CORPORATE COACHING EXPAT COACHING

INDIVIDUALINDIVIDUAL COACHING FOR INDIVIDUALS COACHING WORKSHOPS

◦ Work life/private life balance◦ Career Decision◦ Transition to Second Career◦ New Period in Personal Life

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