1 GOVERNMENT OF THE DISTRICT OF COLUMBIA ... taxi/publication/attachments/12_12...2 requiring all...

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(202) 234-4433 Washington DC www.nealrgross.comNeal R. Gross and Co., Inc.

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GOVERNMENT OF THE DISTRICT OF COLUMBIA

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DEPARTMENT OF FOR-HIRE VEHICLES

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PUBLIC HEARING ON MODERNIZATION RULES

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TUESDAY, DECEMBER 12, 2017

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The Public Hearing met in Suite 2032,2235 Shannon Place, SE, Washington, DC, at 1:00p.m., Ernest Chrappah, Director, presiding.

COMMISSIONERS PRESENT:

ERNEST CHRAPPAH, Director LINWOOD JOLLY, Chairman, Advisory Council DOTTI LOVE WADE, Member, Advisory Council

STAFF PRESENT:

JUANDA MIXON, Secretary to the Commission MONIQUE BOCOCK, ESQ., Assistant General Counsel CHRISTOPHER WATKINS

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CONTENTS

PageCall to Order. . . . . . . . . . . . . . . . . . . 3

Moment of Silence. . . . . . . . . . . . . . . . . 3

Public Comment on Proposed Amendments to Title 31 of the District of Columbia Municipal Regulations Modernization Rules . . . . . . . . . . . . . . . . . . . . . . 8

Staff Reports. . . . . . . . . . . . . . . . . . .28

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1 P-R-O-C-E-E-D-I-N-G-S

2 1:14 p.m.

3 DIRECTOR CHRAPPAH: Good afternoon and

4 welcome to today's public hearing, ladies and

5 gentlemen.

6 My name is Earnest Chrappah, and I'm

7 the Director of the D.C. Department of For-Hire

8 Vehicles. We are located in Public Hearing Room

9 2032 at Shannon Place, Southeast, Washington, DC.

10 Today is December 12th, and the time

11 is 1:15 p.m.

12 Before we get into the detail program

13 applied for today, I'd like to ask you all to

14 join me in observing a moment of silence for

15 those who have departed.

16 (MOMENT OF SILENCE.)

17 DIRECTOR CHRAPPAH: Thank you.

18 Can you hear me?

19 PARTICIPANT: Yes.

20 DIRECTOR CHRAPPAH: For today's

21 session, I am joined by For-Hire Advisory Council

22 members Linwood Jolly and Dotti Love Wade. And I

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1 really want to thank you for your contributions

2 from the time the Agency was DCTC to where we are

3 today and continuing to advocate for drivers'

4 companies. And, most important of all, our

5 residents.

6 We cannot accomplish what we've been

7 able to do 2017 without your support and effort.

8 So, I personally want to make sure I put on the

9 record that you've been instrumental in our

10 efforts and we very appreciative of that.

11 To my left is Acting General Counsel

12 Monique Bocock.

13 And, for today's hearing, she will be

14 giving an overview of the emergency and proposed

15 rules in terms of what has changed and what

16 members of the public can pay particular

17 attention to.

18 And, once that is out of the way,

19 we're going to move to the public comment period

20 in terms of people who have signed up to testify.

21 But, today really marks the second

22 public hearing we are having on the proposed and

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1 emergency conformance of the modernization rules

2 requiring all taxi cabs to transition to digital

3 taxi cab solutions, or as some people call it,

4 tablet-based meter systems and move away from the

5 antiquated meter systems.

6 It not only transforms the taxi

7 industry, but it fundamentally changes the whole

8 for-hire vehicle industry. And, the Agency is

9 quite excited about a promise of this system and

10 also the feedback that we received from the first

11 hearing.

12 And, we're looking forward to working

13 with all our stakeholders to move the industry

14 forward.

15 With that being said, I'd like to

16 invite Acting General Counsel Monique Bocock to

17 provide a brief synopsis of the rulemaking.

18 GENERAL COUNSEL BOCOCK: Director, I

19 promise I'm not going to touch the gavel.

20 Okay, can everybody hear me okay?

21 The Department has adopted a Notice of

22 Emergency and Proposed Rulemaking which was

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1 published in the D.C. Register on November 17,

2 2017.

3 The Department had previously adopted

4 a Notice of Emergency and Proposed Rulemaking

5 which was published in the D.C. Register on

6 September 1, 2017.

7 The comment period for the rulemaking

8 published in the D.C. Register on September 1,

9 2017 expired on October 16th.

10 The Department received several

11 comments on the rulemaking during the comment

12 period and has adopted changes to the rulemaking

13 based on those comments which has necessitated a

14 second comment period.

15 Key changes from the first rulemaking

16 include extending the deadline for the transition

17 for modern taxi cab systems, or MTSs, to the

18 digital taxi cab solutions, or DTSs from October

19 31, 2017 to December 31, 2017.

20 Also allowing payment processors to

21 register as an option for payment technology for

22 OPT.

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1 And, creating an online registration

2 process for OPTs to be certified by the

3 Department allowing DTS providers to select as

4 many OPTs as they want to be part of their DTS

5 system.

6 Allowing independent operators to

7 operate without using at DTS provider as long as

8 they use an OPT certified by the Department which

9 is integrated with a digital meter that is part

10 of an approved DTS.

11 Clarifying that all DTSs must be

12 accessible to passengers with disabilities,

13 including visually impaired and blind passengers

14 and that they must be compliant with Section 508

15 of the Rehabilitation Act.

16 Requiring DTS providers to bear the

17 cost of integrating with any OPT beyond the

18 initial two integrations.

19 And, requiring OPTs to have an open

20 API beginning January 1, 2018.

21 The comment period for this rulemaking

22 expires on January 1, 2018, and instructions on

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1 how to submit comments are provided in the

2 rulemaking itself.

3 DIRECTOR CHRAPPAH: Thank you very

4 much, Ms. Monique Bocock.

5 We will now turn over to the secretary

6 to call attendees or entrants in the order that

7 they put their names to speak and provide public

8 comments.

9 SECRETARY MIXON: Yes, first, we have

10 Ms. Olivia Norman.

11 MS. NORMAN: Good afternoon, my name

12 is Olivia Norman, and I work at the Columbia

13 Lighthouse for the Blind in DC.

14 And, I want to thank you for the

15 opportunity to testify about the experience of

16 getting a taxicab in DC as well as using the

17 digital meter system.

18 In September of this year, my guide

19 dog, Nora and I had the opportunity to test out

20 firsthand several cabs with the meter system in

21 place and see how it worked.

22 And, we found that several of the cabs

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1 had the meters operational and several did not.

2 The -- when the digital meters were in

3 place, I found that they were very accessible,

4 very easy to use and the process went smoothly.

5 I was able to quickly and easily

6 figure out how the meters worked and get

7 information about the cabs such as the fare

8 number, the cab number, fare information and, at

9 the end of my trip, I was able to easily insert

10 my credit card and pay for my trip.

11 The -- I also was able to receive all

12 of my receipts electronically, which made the

13 process even easier and more accessible.

14 In the cabs where digital meters did

15 not operate as expected, the drivers were

16 extremely helpful and courteous and they assisted

17 me in paying for my trip using my credit card and

18 made sure they had a copy of the receipt

19 electronically before I let the cab.

20 All drivers that had the meters were

21 not working apologized and stated that they were

22 in the process of transitioning meter systems to

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1 a different kind of a system.

2 I was able to -- I was also very

3 pleased with the D.C. Taxi Rider application that

4 the for-hire vehicles has put out. I was able to

5 use my iPhone and without -- just with the

6 exception of a few minor glitches getting

7 started, I found it very easy to hail a cab.

8 I was also able to let the drivers

9 know my location so they could pick me up as well

10 as having them track my -- the progress of the

11 cab.

12 I found the application worked very

13 well, easy to use and it was accessible. It just

14 had a couple minor glitches getting started.

15 The drivers, it was very easy to

16 contact the drivers using the application so that

17 they could come and pick me up. They also were

18 able to quickly see where I was located. So that

19 made the process seamless as well.

20 I want to just end by commending all

21 of the drivers that I've had this year. They've

22 all been very, very helpful to me. I have had no

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1 accessibility issues while traveling with my

2 guide dog. I've had no service denials.

3 And, I wanted to thank you for making

4 the D.C. cabs accessible to everyone in our

5 community so the residents, the visitors alike.

6 And, I'd love to take any questions

7 you may have.


9 much, Ms. Olivia Norman and Nora also.

10 You can take a seat.

11 MS. NORMAN: Okay.

12 DIRECTOR CHRAPPAH: And, we'll have

13 the next speaker.

14 Ms. Mixon will offer some assistance.

15 MS. NORMAN: Nora, come.

16 DIRECTOR CHRAPPAH: I think Nora has

17 something as well to say.

18 (LAUGHTER)

19 MS. NORMAN: Nora says thank you for

20 taking her.

21 DIRECTOR CHRAPPAH: Thank you, Nora.

22 We'll see you.

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1 (LAUGHTER)

2 SECRETARY MIXON: Our next speaker is

3 Mr. Degfae. And, do you have your ten written

4 copies?

5 MR. SETEGN: Good afternoon, Director

6 Chrappah and distinguished advisory members, both

7 the DFHV and the staff.

8 And, I thank you for giving me the

9 opportunity to testify in this public hearing on

10 DTS.

11 Before I go to my statement, I would

12 like to take this opportunity to thank the DFHV

13 administration and the Director in particular for

14 the effort and the commitments they are making to

15 modernize our taxi cab industry to become

16 competitive in the fast-paced growing market and

17 the office to undergo many improvements to

18 provide an excellent customer services for

19 drivers and companies.

20 UVC is one of the largest driver taxi

21 cab company established with more than 600

22 dedicated, proficient fleet members in 2008 and

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1 now, while as a DTS provider for over 1,500 taxi

2 cabs.

3 I am here today in full support of the

4 new DTS because drivers and companies like mine

5 are enjoying an extremely low credit card

6 processing and weekly fees, less equipment,

7 accessibility requirement and establishing

8 compared to the PSP.

9 All our 1,500 drivers who installed

10 the new digital meter are very happy with this

11 reduction of fees and also the timely deposit of

12 their funds to their bank account.

13 The new digital meter incorporates

14 voice activated functionalities that is fully

15 accessible to the blind or with low vision.

16 Thank you again for the opportunity

17 and I will answer any questions you may have.


19 much, Mr. Setegn.

20 Take a seat, we'll go to the next

21 speaker.

22 SECRETARY MIXON: Next, I have Mr.

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1 Anthony Dash.

2 Thank you for your statement, if you

3 sign in, you may start speaking.

4 MR. DASH: Good afternoon.

5 I'm here to give my testimony today on

6 the differences in the industry that much welcome

7 the DTS.

8 Currently, we've been able to gain

9 valuable experience for three to four months with

10 taxi drivers using the DTS.

11 The DTS brings vast changes as

12 compared to the previous PSP system in taxi cabs.

13 The DTS offers complete transparency with credit

14 card transactions.

15 We, as a DTS, are able to understand

16 the movement in the market in various terms,

17 whether it be the change in trips day to day,

18 passenger feedback, areas of most pickups and

19 drop offs and much more. But, this is on a

20 company level.

21 As a company, I'm able to assist

22 drivers with any and all questions related to

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1 their system.

2 And, finally, as a company, I am now

3 in control of my own destiny.

4 We have a feedback mechanism with

5 passengers whereas we get much needed feedback

6 from several passengers each day. Some are

7 positive, some are negative. And, we have the

8 ability now to be able to handle this in real

9 time.

10 This helps us as an industry better

11 understand taxi from the passenger's perspective

12 and make needed improvements where we need to and

13 focus on the thins we're doing good to better

14 promote those.

15 With the all new digital transition,

16 we now have the ability to make quick changes and

17 innovate and implement new ideas to meet the ever

18 changing passenger demands.

19 Conclusively, the DTS is the most

20 vital and powerful tool that we, as taxi cab

21 companies, have ever had. As companies will now

22 be able to compete with the rest of the

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1 industries in ways that we never have before.

2 Drivers are able to receive daily

3 payments, they have increased transparency,

4 passengers are able to get their -- the industry

5 advice and feedback firsthand. It's surely a win

6 all the way around.

7 Thank you.

8 DIRECTOR CHRAPPAH: Thank you, Mr.

9 Dash, for your testimony.

10 SECRETARY MIXON: Next, I have Mr. Roy

11 Spooner.

12 Thank you for your copies, if you

13 would sign in and then you may start to speak.

14 MR. SPOONER: Thanks for the

15 opportunity to provide testimony at today's

16 public hearing on the digital taxi cab solution.

17 My testimony will be direct and

18 transparent in the hope of creating an open

19 dialogue on the critical issues facing drivers

20 and companies at this time.

21 It is not meant to be critical of the

22 proposed regulations or the Agency.

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1 Yellow Cab Company fully supports the

2 transitions to digital taxi cab meter. We

3 believe it creates opportunities for companies

4 and drivers to diversify and compete with the

5 lesser regulated entities through dynamic pricing

6 and other products.

7 We appreciate the foresight and the

8 initiative taken by the Agency to improve and

9 advance the digital meter technology.

10 We see the change to the digital

11 platform not only as a technological advancement,

12 but a full industry transformation.

13 The whole concept of digitized

14 mobility should evolve from technology to service

15 advancement and more out-of-the-box thinking.

16 You may consider renaming the DST

17 initiative to digital transportation solutions

18 because the D.C. taxi cab industry has to

19 transform to a more technology driven and service

20 driven transportation model to recover and grow.

21 One main concern about the proposed

22 DTS regulations is the perceived involvement of

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1 the Agency in the creation and maintenance of

2 technology solutions and processes.

3 The DMV's development digital meter,

4 even though well intended, unfortunately, created

5 a noncompetitive environment where companies who

6 adopted the DMV's fee meter, directly benefitted

7 and those companies that did not were

8 marginalized.

9 The Agency should create policies and

10 guidelines while encouraging an open environment

11 that fosters fair competition and innovation by

12 and between companies.

13 The D.C. taxi cab industry is still

14 privately funded and the Agency should not be

15 viewed as the main competition to the

16 independently operating companies.

17 We support the DTS objective to reduce

18 the burden to drivers and companies. But, some

19 of the proposed solutions do not fully meet the

20 objective or were not included in the list of

21 solutions that can further reduce the driver

22 long-term operating expenses and financial

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1 exposure.

2 Point one, simplify the proposed dome

3 light design and Agency approved manufacturer

4 policy that has resulted in the selection of a

5 single vendor and a costly customized $170 unit.

6 Taxi cab dome lights or cruising

7 lights are inexpensive, mass produced items that

8 can easily be purchased in an open market for

9 about $30 to $80.

10 We request a more simplified policy

11 with less mandates on design and manufacturing.

12 Eliminate the current expensive and

13 unsustainable uniform color system.

14 The costly $500 paint job has to be

15 redone within two years because the required

16 paint blend together mandated red color turns

17 pink.

18 The customers using the competitive

19 and less regulated entities have already shown

20 they have no preference of vehicle color, make,

21 model or vintage when selecting transportation

22 services. They care only about convenience and

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1 price.

2 Approve and implement as soon as

3 possible at least a ten-year model year vehicle

4 policy so drivers can make an affordable

5 investment in an up to five-year date model

6 vehicle and still get up to a sensible five-year

7 return in investment.

8 Replacing an annually inspected

9 vehicle every few years while it still have

10 useful life is financially burdensome and

11 wasteful.

12 A large number of vehicles are

13 scheduled to meet end of year -- end of age in a

14 few weeks. Please delay the 2018 roll off and

15 adopt emergency regulation to provide relief to

16 the drivers. These are very hard times.

17 In the case of companies, we propose

18 the following, create and open and less regulated

19 environment where companies can have the freedom

20 to independently establish their own unique

21 brand, color scheme, expand transportation

22 services and the private sedan service if they

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1 chose to, and openly compete among themselves on

2 a mobile technology platform.

3 The consumers will benefit from the

4 competition and expanded services and drivers

5 will have more trip opportunities.

6 Regulate companies that invest and

7 promote innovation differently than those that

8 chose to be marginally functional.

9 Companies that fail to invest should

10 not be given the same opportunities for the sake

11 of being equitable.

12 Transport D.C. was possible because

13 some companies decided without any regulatory

14 mandate to independently invest in dispatching

15 and telecommunication solutions.

16 Companies should be able to freely

17 expand their services if they demonstrate the

18 core values of consumer protection and public

19 safety by having certified drivers with

20 background checks, licensed and inspected

21 vehicles, commercial insurance and verifiable

22 transparent pricing.

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1 SECRETARY MIXON: And this is for your

2 five minutes is up.

3 DIRECTOR CHRAPPAH: Ms. Mixon?

4 SECRETARY MIXON: Yes?

5 DIRECTOR CHRAPPAH: For today's

6 session, anybody that goes over, let's have them

7 kind of finish.

8 SECRETARY MIXON: Okay.

9 DIRECTOR CHRAPPAH: So, apply as

10 necessary to any speaker.

11 SECRETARY MIXON: Yes, sir.

12 All right, continue, please.

13 MR. SPOONER: Approve operating

14 licensing and grants on a multi-year scale rather

15 than an annual requirement. Companies have to

16 make significant investments to qualify and win

17 these awards or licenses and should be given a

18 fair opportunity to recoup their investment if

19 they perform.

20 There are enough audit and monitoring

21 checkpoints to ensure full compliance.

22 There is a continual change occurring

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1 in the neighboring cities and counties as more

2 municipalities loosen taxi cab regulations to

3 give companies and drivers more latitude to

4 operate and compete with the less regulated

5 entities.

6 We recognize that the Agency is still

7 operating under some restrictive legislation.

8 But, in every case where the Agency can reduce

9 the regulatory burden without impacting service

10 and safety, it must do so for the survival of the

11 industry.

12 The DTS adoption is a start but there

13 is much more that can be done at the regulatory

14 level before it is too late.

15 Thank you for the extra time.

16 DIRECTOR CHRAPPAH: Thank you, Mr.

17 Spooner.

18 SECRETARY MIXON: Next on my list, I

19 have Mr. Jeff Schaeffer.

20 Thank you for the copies and if you

21 sign then you may start after that.

22 MR. SCHAEFFER: Absolutely, and I will

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1 be sure to make up for Mr. Spooner. I was going

2 to be true to form.

3 DIRECTOR CHRAPPAH: It is for obvious

4 reasons when we give extra time. Thank you.

5 MR. SCHAEFFER: Okay, I can let Roy

6 come back and finish up my last few minutes.

7 I just wanted to come today to testify

8 that Transco is in support of the digital taxi

9 solution rulemaking.

10 The benefits include the processing

11 and management as done by taxi cab companies who

12 have a long-term relationship with the drivers

13 and direct daily contact.

14 The ability to change fares in a

15 moment's notice, just to go in and set a

16 reduction and it will go across the board to

17 every digital meter under that DTS.

18 And, the ability to transport multiple

19 passengers with multiple fares through shared

20 riding.

21 Some concerns I have with the digital

22 meter was the limiting the one-year contract

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1 which made it difficult or impossible to recoup

2 your investment. So, we kind of take it on a

3 limb that the driver is going to stay longer than

4 the one year.

5 The -- another concern is the ability

6 -- there is no ability to charge a per-trip fee.

7 It's really not fair to drivers who don't work

8 much because it's basically a standard weekly fee

9 and somebody could take 200 trips or 10 trips and

10 they're charged the same weekly fee.

11 If the -- to charge per-trip, it would

12 -- the guys who work the most, pay the most, the

13 ones who work the least, pay the least.

14 But, the biggest concern is that I'm

15 seeing a real problem with the waiting time. It

16 was $25 per hour then posted at $35 an hour and

17 then changed to 0.59 a minute, which is $35.40

18 per hour.

19 And, I'm seeing fares increase

20 drastically. And, I'm also seeing a huge

21 difference in the same fare.

22 A lot of customers take the same fare

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1 and I'm seeing fares vary from $18 to $24 the

2 same trip that someone takes every day, it really

3 depends on the vehicle. It depends on the route

4 taken. It depends on the traffic and the traffic

5 light pattern. Those are the biggest variables.

6 But, I think we have to do something

7 to get the wait time back to $25. And then, try

8 to have some -- a little more consistency.

9 But, other than that, the conversion

10 to the digital taxis and have it through the

11 companies is positive and I'm in support of it.

12 Thank you.


14 much, Mr. Schaeffer.

15 SECRETARY MIXON: That concludes our

16 registered speakers.

17 DIRECTOR CHRAPPAH: Are there any

18 unregistered speakers who would like to say

19 anything on the record?

20 SECRETARY MIXON: And, before you

21 speak, if you would write your name on the sheet,

22 sign in and then spell it for our court reporter.

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1 MR. TAHMASEB: Good afternoon.

2 I did not think that I'm going to

3 stand here and testify before you. And, I wasn't

4 prepared.

5 SECRETARY MIXON: But say -- spell

6 your name.

7 MR. TAHMASEB: First name is Ali, A-L-

8 I, last name is Tahmaseb, that's T-A-H-M-A-S-E-B.

9 SECRETARY MIXON: Thank you.

10 MR. TAHMASEB: I just wanted to say

11 that I am in full support of the DTS solution.

12 And, as I said, I didn't think I would stand here

13 and say that to you guys.

14 But, as the manager of VIP Cab, we

15 have been able to switch from PSP system to DTS

16 in a short amount of time. And, almost all the

17 drivers are happier with this new system.

18 We can get feedback from the

19 customers, a lot of the positive feedback that

20 I'm getting from the customers that's helped us.

21 And, some, of course, negative that we will be

22 able to find out what the issues were and figure

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1 out what solution we are going to provide.

2 So, in general, this has been very

3 good for the cab drivers and the industry in

4 general.

5 So, I just wanted to thank you for

6 that.


8 much for your testimony. You may take your seat.

9 Any other unregistered speaks that

10 would like to share their thoughts before we

11 close out that session?

12 Okay, we're going to move to the next

13 section of the agenda. That calls for all staff

14 reports.

15 I'm going to ask Christopher Watkins

16 to walk us through his staff report and,

17 basically, it will be an educational session for

18 those who've not had a chance to learn more about

19 DTS and also an opportunity to provide some of

20 the thinking of the field around DTS.

21 So, Chris, you may proceed.

22 MR. WATKINS: Hi, everyone. Thank

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1 you, again, for coming.

2 As the Director stated, I wanted to

3 give a brief educational presentation on DTS and

4 not only the current changes, but just kind of a

5 brief background of where it's been from where it

6 is now.

7 So, one of the main reasons, or I

8 guess, multiple reasons that we wanted to make

9 this transition from the legacy systems to the

10 more technologically advanced systems is

11 primarily to make sure that the industry is going

12 to be able to continue to adjust as the industry

13 changes.

14 On top of that, reducing operational

15 costs. I believe it was stated earlier that the

16 credit card processing cost has gone down, which

17 only ends in more money in the pockets of the

18 drivers and the companies.

19 New business opportunities, I think

20 we're all aware of the reduction of street hails.

21 And so, the ability to not only hail

22 electronically, but other business avenues has

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1 definitely become a positive for the industry.

2 Improved customer service, again,

3 reiterating one of the comments earlier. The

4 drivers not only get feedback on their services,

5 but if there is an issue, there is that link

6 between the customer and the drivers so the due

7 diligence can be done to alleviate any problems.

8 And safety and security and

9 accessibility, I don't want to reiterate too

10 much. But, I feel like you guys understand from

11 our testimony earlier as far as the ability for

12 those that are definitely abled to be able to

13 still have just the good experience as anyone

14 else in their vehicle.

15 I don't want to read too much of this,

16 but the main goal here is for everyone to see

17 that this is something that we've been working on

18 for over a year.

19 We've transitioned in multiple stages

20 trying to constantly improve the DTS experience

21 for all the drivers and the companies, and

22 especially the riders as well.

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1 So, as we continue to progress, we

2 wanted the community to understand that this is

3 not an overnight change, but something that we

4 have taken heavy consideration from the community

5 and the industry as well.

6 Just to clarify what DTS and OPT are,

7 DTS, as everyone knows, is the transition away

8 from the legacy systems to the more

9 technologically advanced systems.

10 It's allowing for a higher level of

11 credit card processing, different abilities for

12 the customers to come in and enjoy the rides and

13 just kind of reiterating a lot of what I just

14 said.

15 But, more importantly, for this

16 session, the OPT which allows for companies to

17 come in and register as an option for payment.

18 And so, right now, I believe there's

19 only one, but other companies do have the ability

20 to come in and serve as another payment

21 opportunity.

22 A key deadline, so this is also one of

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1 the most important parts of the process.

2 This entire DTS transition is supposed

3 to be fully in place and strictly regulated by

4 January 1st, 2018.

5 And so, if the transitions have not

6 been made, drivers will see an inability to

7 perform using the meters because they have not

8 made the transition over.

9 Currently, the approved DTS providers,

10 you guys can read those up here, but for those

11 who can't see, it's Bay Cab, Capitol Cab, DC VIP

12 Cab, Grand Cab Company, UVC and Yellow Cab.

13 A couple key terms, most of these I

14 feel like those in the room kind of understand,

15 credit card processing device, that's somewhat

16 self-explanatory.

17 The digital taxi cab solution, which

18 is everything we've been talking about so far.

19 DTS open season, very similar to you

20 healthcare plans or plans where there's a period

21 where the DTS solutions can be implemented. This

22 is the very same thought process here.

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1 Dynamic street hailing processing,

2 pricing, excuse me, also allows for customers to

3 really take advantage of the taxi cab industry's

4 ability to fluctuate pricing based on demand.

5 License effective date, again,

6 relatively self-explanatory.

7 OPT, I just explained that.

8 Timely application and uniform license

9 period, so we want to make sure that everyone is

10 well aware of all the different time lines and

11 different periods where licensing needs to take

12 place as well as applications for whether it be

13 becoming a DTS or an OPT.

14 Resources to get more information, of

15 course, our website. All of you, especially the

16 companies, drivers, everyone has an account

17 manager.

18 There's also our client services and

19 our phone number as well.

20 And, for your reference for this

21 particular hearing is the AI information there at

22 the bottom.

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1 And, that's everything. So, thank you

2 guys. I'm not sure if there are any questions,

3 but I am willing to take some.

4 MR. SCHAEFFER: I think you had

5 mentioned something about the legacy meter,

6 effective January 1st, if any vehicle still has a

7 legacy meter, are those vehicles going to be

8 turned off or enforced to have inspectors?

9 MR. WATKINS: My understanding is

10 both.

11 DIRECTOR CHRAPPAH: Yes, a couple of

12 things that we're doing from an enforcement

13 perspective is to ensure that vehicle or vehicle

14 OSI in compliance with the regulations are not

15 limited to issuing the at least so far an

16 infraction.

17 But, we also expect companies and

18 associations that vehicles are affiliated with to

19 also take steps on their part to ensure that

20 everybody is converted by the deadline.

21 Thank you, Chris.

22 MR. WATKINS: I think there was one

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1 more.

2 MS. NORMAN: I have a question.

3 DIRECTOR CHRAPPAH: Oh, sorry.

4 MS. NORMAN: What is the layout of the

5 meters going to be like? So, will it be like the

6 previous one where there is access to it in the

7 backseat and then the drivers ran through the

8 credit card or is it going to look different?

9 MR. WATKINS: There is going to be

10 some variation from car to car as the drivers do

11 have the flexibility to have their own systems in

12 the car.

13 But, one thing we have stressed,

14 especially as it relates to you, is those

15 accessibility options.

16 And so, there will be the opportunity

17 for you to not only hear what the pricing is, but

18 also going back to some of the things you said

19 earlier, receiving those emails via the email

20 receipts.

21 So, a lot of the things that you are

22 familiar with will still be in place.

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1 Thank you everyone.

2 DIRECTOR CHRAPPAH: Thank you, Chris.

3 At this point, we'll turn it over the

4 final council members. This portion I believe

5 attendees or anything that will provide orders.

6 COMMISSIONER WADE: Good evening or

7 good afternoon.

8 I'm actually elated to see that this

9 process is finally clearing all of the hurdles.

10 I'd like to thank all of the drivers

11 and the vehicle companies for all the effort that

12 they have provided to help make this process

13 successful.

14 I know that it was a lot of

15 trepidation in the beginning about the impact of

16 the change over of the system.

17 So, I'm very pleased with the positive

18 input and feedback we've received today.

19 And, I hope that we will work on all

20 of our issues as soon as we've been able to work

21 this on time.

22 Also, my last statement is just to

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1 thank each of you for coming out. Most of you

2 come out faithfully all year. We really depend

3 on you and appreciate your support. Without your

4 input, we would not be successful and we would to

5 thank you all for your due diligence.

6 I'd like to thank you. I'd like to

7 wish each and every one of you a very happy

8 holidays, be safe and be blessed.

9 CHAIRMAN JOLLY: I would just say

10 first, that I'm glad that the consensus is there

11 by the -- is primarily supportive.

12 I did have a few questions that I will

13 communicate directly with the Director about Mr.

14 Spooner, you brought out a couple of those

15 points, particularly about the dome light and

16 things.

17 And, you started a business case for

18 an extension. So, I plan on following up

19 directly with the Director on that.

20 And then, Mr. Schaeffer, you brought

21 up a couple points about the waiting time and

22 that's something that I mean to build up and I'll

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1 just communicate that directly with the Director.

2 Thank you.

3 DIRECTOR CHRAPPAH: Thank you both

4 very much.

5 There's a couple of brief

6 announcements before we wrap up.

7 We are still accepting applications

8 for our innovation grants program. So, legal

9 owners, drivers, companies, particularly on our

10 side. Thousands of dollars are out there and to

11 the industry, it's not small change.

12 And, while 2017 has been a bad year in

13 terms of grants that we had available, we want to

14 make sure that, as we close out the calendar

15 year, we squeeze in as many applicants as we can

16 for the opportunities that we have.

17 Secondly, we have adopted emergency

18 regulation instituting shared rides and also the

19 $25 an hour wait fee. It's going to be published

20 ultimately in the D.C. Register, but to the

21 comment that Mr. Schaeffer brought out, there is

22 a solution for it.

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1 Because we've done the research and

2 more positive outcomes is this is letting us to

3 see the rates and it's very inconsistent is what

4 some drivers are saying.

5 So, from working the drivers side and

6 the passenger side, there's going to be a limit

7 on making taxis more affordable.

8 So, on that note, I want to thank you

9 all for it being a great year, for the last few

10 days that we have remaining in the year, I want

11 to wish you the best of the holiday season,

12 whether that's Christmas or Hanukkah or something

13 else, enjoy yourself and let's see other back in

14 January 2018 renewed, energized and ready to take

15 on this battle.

16 Be safe, thank you.

17 (Whereupon, the above-entitled matter

18 went off the record at 1:56 p.m.)

19

20

21

22

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AA-L- 27:7abilities 31:11ability 15:8,16

24:14,18 25:5,629:21 30:11 31:1933:4

able 4:7 9:5,9,1110:2,4,8,18 14:814:15,21 15:8,2216:2,4 21:1627:15,22 29:1230:12 36:20

abled 30:12above-entitled

39:17Absolutely 23:22accepting 38:7access 35:6accessibility 11:1

13:7 30:9 35:15accessible 7:12 9:3

9:13 10:13 11:413:15

accomplish 4:6account 13:12

33:16Act 7:15Acting 4:11 5:16activated 13:14adjust 29:12administration

12:13adopt 20:15adopted 5:21 6:3

6:12 18:6 38:17adoption 23:12advance 17:9advanced 29:10

31:9advancement

17:11,15advantage 33:3advice 16:5advisory 1:14,14

3:21 12:6

advocate 4:3affiliated 34:18affordable 20:4

39:7afternoon 3:3 8:11

12:5 14:4 27:136:7

age 20:13Agency 4:2 5:8

16:22 17:8 18:1,918:14 19:3 23:6,8

agenda 28:13AI 33:21Ali 27:7alike 11:5alleviate 30:7allowing 6:20 7:3,6

31:10allows 31:16 33:2Amendments 2:5amount 27:16announcements

38:6annual 22:15annually 20:8answer 13:17Anthony 14:1antiquated 5:5anybody22:6API 7:20apologized 9:21applicants 38:15application 10:3,12

10:16 33:8applications 33:12

38:7applied 3:13apply 22:9appreciate 17:7

37:3appreciative 4:10Approve 20:2 22:13approved 7:10 19:3

32:9areas 14:18assist 14:21assistance 11:14

Assistant 1:17assisted 9:16associations 34:18attendees 8:6 36:5attention 4:17audit 22:20available 38:13avenues 29:22awards 22:17aware 29:20 33:10

Bback 24:6 26:7

35:18 39:13background 21:20

29:5backseat 35:7bad 38:12bank 13:12based 6:13 33:4basically 25:8

28:17battle 39:15Bay 32:11bear 7:16becoming 33:13beginning 7:20

36:15believe 17:3 29:15

31:18 36:4benefit 21:3benefits 24:10benefitted 18:6best 39:11better 15:10,13beyond 7:17biggest 25:14 26:5blend 19:16blessed 37:8blind 7:13 8:13

13:15board 24:16Bocock 1:17 4:12

5:16,18 8:4bottom 33:22brand 20:21brief 5:17 29:3,5

38:5brings 14:11brought 37:14,20

38:21build 37:22burden 18:18 23:9burdensome 20:10business 29:19,22

37:17

Ccab 5:3 6:17,18 9:8

9:19 10:7,1112:15,21 15:2016:16 17:1,2,1818:13 19:6 23:224:11 27:14 28:332:11,11,12,12,1232:17 33:3

cabs 5:2 8:20,229:7,14 11:4 13:214:12

calendar 38:14call 2:3 5:3 8:6calls 28:13Capitol 32:11car 35:10,10,12card 9:10,17 13:5

14:14 29:16 31:1132:15 35:8

care 19:22case 20:17 23:8

37:17certified 7:2,8

21:19Chairman 1:14 37:9chance 28:18change 14:17 17:10

22:22 24:14 31:336:16 38:11

changed 4:1525:17

changes 5:7 6:126:15 14:11 15:1629:4,13

changing 15:18charge 25:6,11

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charged 25:10checkpoints 22:21checks 21:20chose 21:1,8Chrappah 1:11,13

3:3,6,17,20 8:311:8,12,16,2112:6 13:18 16:822:3,5,9 23:1624:3 26:13,1728:7 34:11 35:336:2 38:3

Chris 28:21 34:2136:2

Christmas 39:12Christopher 1:18

28:15cities 23:1clarify 31:6Clarifying 7:11clearing 36:9client 33:18close 28:11 38:14color 19:13,16,20

20:21Columbia 1:1 2:5

8:12come 10:17 11:15

24:6,7 31:12,1731:20 37:2

coming 29:1 37:1commending 10:20comment 2:5 4:19

6:7,11,14 7:2138:21

comments 6:11,138:1,8 30:3

commercial 21:21Commission 1:17COMMISSIONER

36:6COMMISSIONERS

1:12commitments

12:14communicate

37:13 38:1

community 11:531:2,4

companies 4:412:19 13:4 15:2115:21 16:20 17:318:5,7,12,16,1820:17,19 21:6,921:13,16 22:1523:3 24:11 26:1129:18 30:21 31:1631:19 33:16 34:1736:11 38:9

company 12:2114:20,21 15:217:1 32:12

compared 13:814:12

compete 15:2217:4 21:1 23:4

competition 18:1118:15 21:4

competitive 12:1619:18

complete 14:13compliance 22:21

34:14compliant 7:14concept 17:13concern 17:21 25:5

25:14concerns 24:21concludes 26:15Conclusively 15:19conformance 5:1consensus 37:10consider 17:16consideration 31:4consistency 26:8constantly 30:20consumer 21:18consumers 21:3contact 10:16

24:13CONTENTS 2:1continual 22:22continue 22:12

29:12 31:1

continuing 4:3contract 24:22contributions 4:1control 15:3convenience 19:22conversion 26:9converted 34:20copies 12:4 16:12

23:20copy 9:18core 21:18cost 7:17 29:16costly 19:5,14costs 29:15council 1:14,14

3:21 36:4Counsel 1:18 4:11

5:16,18counties 23:1couple 10:14 32:13

34:11 37:14,2138:5

course 27:21 33:15court 26:22courteous 9:16create 18:9 20:18created 18:4creates 17:3creating 7:1 16:18creation 18:1credit 9:10,17 13:5

14:13 29:16 31:1132:15 35:8

critical 16:19,21cruising 19:6current 19:12 29:4Currently 14:8 32:9customer 12:18

30:2,6customers 19:18

25:22 27:19,2031:12 33:2

customized 19:5

DD.C 3:7 6:1,5,8 10:3

11:4 17:18 18:13

21:12 38:20daily 16:2 24:13Dash 14:1,4 16:9date 20:5 33:5day 14:17,17 15:6

26:2days 39:10DC 1:10 3:9 8:13,16

32:11DCTC 4:2deadline 6:16 31:22

34:20December 1:7 3:10

6:19decided 21:13dedicated 12:22definitely 30:1,12Degfae 12:3delay 20:14demand 33:4demands 15:18demonstrate 21:17denials 11:2departed 3:15Department 1:3 3:7

5:21 6:3,10 7:3,8depend 37:2depends 26:3,3,4deposit 13:11design 19:3,11destiny 15:3detail 3:12development 18:3device 32:15DFHV 12:7,12dialogue 16:19difference 25:21differences 14:6different 10:1 31:11

33:10,11 35:8differently 21:7difficult 25:1digital 5:2 6:18 7:9

8:17 9:2,14 13:1013:13 15:15 16:1617:2,9,10,17 18:324:8,17,21 26:10

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32:17digitized 17:13diligence 30:7 37:5direct 16:17 24:13directly 18:6 37:13

37:19 38:1Director 1:11,13

3:3,7,17,20 5:188:3 11:8,12,16,2112:5,13 13:1816:8 22:3,5,923:16 24:3 26:1326:17 28:7 29:234:11 35:3 36:237:13,19 38:1,3

disabilities 7:12dispatching 21:14distinguished 12:6District 1:1 2:5diversify 17:4DMV's 18:3,6dog 8:19 11:2doing 15:13 34:12dollars 38:10dome 19:2,6 37:15Dotti 1:14 3:22drastically 25:20driven 17:19,20driver 12:20 18:21

25:3drivers 9:15,20

10:8,15,16,2112:19 13:4,914:10,22 16:2,1917:4 18:18 20:420:16 21:4,1923:3 24:12 25:727:17 28:3 29:1830:4,6,21 32:633:16 35:7,1036:10 38:9 39:4,5

drivers' 4:3drop 14:19DST 17:16DTS 7:3,4,7,10,16

12:10 13:1,4 14:714:10,11,13,15

15:19 17:22 18:1723:12 24:17 27:1127:15 28:19,2029:3 30:20 31:6,732:2,9,19,2133:13

DTSs 6:18 7:11due 30:6 37:5dynamic 17:5 33:1

Eearlier 29:15 30:3

30:11 35:19Earnest 3:6easier 9:13easily 9:5,9 19:8easy 9:4 10:7,13,15educational 28:17

29:3effective 33:5 34:6effort 4:7 12:14

36:11efforts 4:10elated 36:8electronically 9:12

9:19 29:22Eliminate 19:12email 35:19emails 35:19emergency 4:14

5:1,22 6:4 20:1538:17

encouraging 18:10ends 29:17energized 39:14enforced 34:8enforcement 34:12enjoy 31:12 39:13enjoying 13:5ensure 22:21 34:13

34:19entire 32:2entities 17:5 19:19

23:5entrants 8:6environment 18:5

18:10 20:19

equipment 13:6equitable 21:11Ernest 1:11,13especially 30:22

33:15 35:14ESQ 1:17establish 20:20established 12:21establishing 13:7evening 36:6everybody5:20

34:20evolve 17:14excellent 12:18exception 10:6excited 5:9excuse 33:2expand 20:21 21:17expanded 21:4expect 34:17expected 9:15expenses 18:22expensive 19:12experience 8:15

14:9 30:13,20expired 6:9expires 7:22explained 33:7exposure 19:1extending 6:16extension 37:18extra 23:15 24:4extremely 9:16

13:5

Ffacing 16:19fail 21:9fair 18:11 22:18

25:7faithfully 37:2familiar 35:22far 30:11 32:18

34:15fare 9:7,8 25:21,22fares 24:14,19

25:19 26:1

fast-paced 12:16fee 18:6 25:6,8,10

38:19feedback 5:10

14:18 15:4,5 16:527:18,19 30:436:18

feel 30:10 32:14fees 13:6,11field 28:20figure 9:6 27:22final 36:4finally 15:2 36:9financial 18:22financially 20:10find 27:22finish 22:7 24:6first 5:10 6:15 8:9

27:7 37:10firsthand 8:20 16:5five 22:2five-year 20:5,6fleet 12:22flexibility 35:11fluctuate 33:4focus 15:13following 20:18

37:18for-hire 1:3 3:7,21

5:8 10:4foresight 17:7form 24:2forward 5:12,14fosters 18:11found 8:22 9:3 10:7

10:12four 14:9freedom 20:19freely 21:16full 13:3 17:12

22:21 27:11fully 13:14 17:1

18:19 32:3functional 21:8functionalities

13:14fundamentally 5:7

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funded 18:14funds 13:12further 18:21

Ggain 14:8gavel 5:19general 1:17 4:11

5:16,18 28:2,4gentlemen 3:5getting 8:16 10:6

10:14 27:20give 14:5 23:3 24:4

29:3given 21:10 22:17giving 4:14 12:8glad 37:10glitches 10:6,14go 12:11 13:20

24:15,16goal 30:16goes 22:6going 4:19 5:19

24:1 25:3 27:228:1,12,15 29:1134:7 35:5,8,9,1838:19 39:6

good 3:3 8:11 12:514:4 15:13 27:128:3 30:13 36:6,7

GOVERNMENT 1:1Grand 32:12grants 22:14 38:8

38:13great 39:9grow 17:20growing 12:16guess 29:8guide 8:18 11:2guidelines 18:10guys 25:12 27:13

30:10 32:10 34:2

Hhail 10:7 29:21hailing 33:1hails 29:20

handle 15:8Hanukkah 39:12happier 27:17happy 13:10 37:7hard 20:16healthcare 32:20hear 3:18 5:20

35:17hearing 1:5,10 3:4

3:8 4:13,22 5:1112:9 16:16 33:21

heavy 31:4help 36:12helped 27:20helpful 9:16 10:22helps 15:10Hi 28:22higher 31:10holiday 39:11holidays 37:8hope 16:18 36:19hour 25:16,16,18

38:19huge 25:20hurdles 36:9

Iideas 15:17impact 36:15impacting 23:9impaired 7:13implement 15:17

20:2implemented 32:21important 4:4 32:1importantly 31:15impossible 25:1improve 17:8 30:20Improved 30:2improvements

12:17 15:12inability 32:6include 6:16 24:10included 18:20including 7:13inconsistent 39:3incorporates 13:13

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18:16 20:20 21:14industries 16:1industry 5:7,8,13

12:15 14:6 15:1016:4 17:12,1818:13 23:11 28:329:11,12 30:131:5 38:11

industry's 33:3inexpensive 19:7information 9:7,8

33:14,21infraction 34:16initial 7:18initiative 17:8,17innovate 15:17innovation 18:11

21:7 38:8input 36:18 37:4insert 9:9inspected 20:8

21:20inspectors 34:8installed 13:9instituting 38:18instructions 7:22instrumental 4:9insurance 21:21integrated 7:9integrating 7:17integrations 7:18intended 18:4invest 21:6,9,14investment 20:5,7

22:18 25:2investments 22:16invite 5:16involvement 17:22iPhone 10:5issue 30:5issues 11:1 16:19

27:22 36:20issuing 34:15

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32:4 34:6 39:14Jeff 23:19job 19:14join 3:14joined 3:21Jolly 1:14 3:22 37:9JUANDA 1:17

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32:13kind 10:1 22:7 25:2

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Lladies 3:4large 20:12largest 12:20late 23:14latitude 23:3LAUGHTER 11:18

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34:5,7legal 38:8legislation 23:7lesser 17:5let's 22:6 39:13letting 39:2level 14:20 23:14

31:10license 33:5,8licensed 21:20licenses 22:17licensing 22:14

33:11life 20:10light 19:3 26:5

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37:15Lighthouse 8:13lights 19:6,7limb 25:3limit 39:6limited 34:15limiting 24:22lines 33:10link 30:5Linwood 1:14 3:22list 18:20 23:18little 26:8located 3:8 10:18location 10:9long 7:7long-term 18:22

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31:13 35:21 36:14love 1:14 3:22 11:6low 13:5,15

Mmain 17:21 18:15

29:7 30:16maintenance 18:1making 11:3 12:14

39:7management 24:11manager 27:14

33:17mandate 21:14mandated 19:16mandates 19:11manufacturer 19:3manufacturing

19:11marginalized 18:8marginally 21:8market 12:16 14:16

19:8marks 4:21mass 19:7

matter 39:17mean 37:22meant 16:21mechanism 15:4meet 15:17 18:19

20:13Member 1:14members 3:22 4:16

12:6,22 36:4mentioned 34:5met 1:10meter 5:4,5 7:9

8:17,20 9:2213:10,13 17:2,918:3,6 24:17,2234:5,7

meters 9:1,2,6,149:20 32:7 35:5

mine 13:4minor 10:6,14minute 25:17minutes 22:2 24:6Mixon 1:17 8:9

11:14 12:2 13:2216:10 22:1,3,4,822:11 23:18 26:1526:20 27:5,9

mobile 21:2mobility 17:14model 17:20 19:21

20:3,5modern 6:17modernization 1:5

2:6 5:1modernize 12:15moment 2:4 3:14

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5:16 8:4monitoring 22:20months 14:9move 4:19 5:4,13

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29:8 30:19Municipal 2:6municipalities 23:2

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26:21 27:6,7,8names 8:7necessary 22:10necessitated 6:13need 15:12needed 15:5,12needs 33:11negative 15:7 27:21neighboring 23:1never 16:1new 13:4,10,13

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3:1p.m 1:11 3:2,11

39:18Page 2:2paint 19:14,16part 7:4,9 34:19

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PARTICIPANT 3:19particular 4:16

12:13 33:21particularly 37:15

38:9parts 32:1passenger 14:18

15:18 39:6passenger's 15:11passengers 7:12

7:13 15:5,6 16:424:19

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31:17,20payments 16:3people 4:20 5:3per-trip 25:6,11perceived 17:22perform 22:19 32:7period 4:19 6:7,12

6:14 7:21 32:2033:9

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37:11private 20:22privately 18:14problem 25:15problems 30:7proceed 28:21process 7:2 9:4,13

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4:22 5:22 6:416:22 17:21 18:1919:2

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13:17 14:22 34:237:12

quick 15:16quickly 9:5 10:18quite 5:9

Rran 35:7rates 39:3read 30:15 32:10ready 39:14real 15:8 25:15really 4:1,21 25:7

26:2 33:3 37:2reasons 24:4 29:7

29:8receipt 9:18receipts 9:12 35:20receive 9:11 16:2received 5:10 6:10

36:18receiving 35:19recognize 23:6record 4:9 26:19

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recoup 22:18 25:1recover 17:20red 19:16redone 19:15reduce 18:17,21

23:8reducing 29:14reduction 13:11

24:16 29:20reference 33:20register 6:1,5,8,21

31:17 38:20registered 26:16registration 7:1Regulate 21:6regulated 17:5

19:19 20:18 23:432:3

regulation 20:1538:18

regulations 2:616:22 17:22 23:234:14

regulatory 21:1323:9,13

Rehabilitation 7:15reiterate 30:9reiterating 30:3

31:13related 14:22relates 35:14relationship 24:12relatively 33:6relief 20:15remaining 39:10renaming 17:16renewed 39:14Replacing 20:8report 28:16reporter 26:22reports 2:7 28:14request 19:10required 19:15requirement 13:7

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research 39:1residents 4:5 11:5Resources 33:14rest 15:22restrictive 23:7resulted 19:4return 20:7Rider 10:3riders 30:22rides 31:12 38:18riding 24:20right 22:12 31:18roll 20:14room 3:8 32:14route 26:3Roy 16:10 24:5rulemaking 5:17,22

6:4,7,11,12,157:21 8:2 24:9

rules 1:5 2:6 4:155:1

Ssafe 37:8 39:16safety 21:19 23:10

30:8sake 21:10saying 39:4says 11:19scale 22:14Schaeffer 23:19,22

24:5 26:14 34:437:20 38:21

scheduled 20:13scheme 20:21SE 1:10seamless 10:19season 32:19 39:11seat 11:10 13:20

28:8second 4:21 6:14Secondly 38:17secretary 1:17 8:5

8:9 12:2 13:2216:10 22:1,4,8,1123:18 26:15,2027:5,9

section 7:14 28:13security 30:8sedan 20:22see 8:21 10:18

11:22 17:10 30:1632:6,11 36:8 39:339:13

seeing 25:15,19,2026:1

select 7:3selecting 19:21selection 19:4self-explanatory

32:16 33:6sensible 20:6September 6:6,8

8:18serve 31:20service 11:2 17:14

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services 12:1819:22 20:22 21:421:17 30:4 33:18

session 3:21 22:628:11,17 31:16

set 24:15Setegn 12:5 13:19Shannon 1:10 3:9share 28:10shared 24:19 38:18sheet 26:21short 27:16shown 19:19side 38:10 39:5,6sign 14:3 16:13

23:21 26:22signed 4:20significant 22:16silence 2:4 3:14,16similar 32:19simplified 19:10simplify 19:2single 19:5sir 22:11small 38:11smoothly 9:4

solution 16:16 24:927:11 28:1 32:1738:22

solutions 5:3 6:1817:17 18:2,19,2121:15 32:21

somebody 25:9somewhat 32:15soon 20:2 36:20sorry 35:3Southeast 3:9speak 8:7 16:13

26:21speaker 11:13 12:2

13:21 22:10speakers 26:16,18speaking 14:3speaks 28:9spell 26:22 27:5Spooner 16:11,14

22:13 23:17 24:137:14

squeeze 38:15staff 1:16 2:7 12:7

28:13,16stages 30:19stakeholders 5:13stand 27:3,12standard 25:8start 14:3 16:13

23:12,21started 10:7,14

37:17stated 9:21 29:2,15statement 12:11

14:2 36:22stay 25:3steps 34:19street 29:20 33:1stressed 35:13strictly 32:3submit 8:1successful 36:13

37:4Suite 1:10support 4:7 13:3

18:17 24:8 26:11

27:11 37:3supportive 37:11supports 17:1supposed 32:2sure 4:8 9:18 24:1

29:11 33:9 34:238:14

surely 16:5survival 23:10switch 27:15synopsis 5:17system 5:9 7:5 8:17

8:20 10:1 14:1215:1 19:13 27:1527:17 36:16

systems 5:4,5 6:179:22 29:9,10 31:831:9 35:11

TT-A-H-M-A-S-E-B

27:8tablet-based 5:4Tahmaseb 27:1,7,8

27:10take 11:6,10 12:12

13:20 25:2,9,2228:8 33:3,11 34:334:19 39:14

taken 17:8 26:431:4

takes 26:2talking 32:18taxi 5:2,3,6 6:17,18

10:3 12:15,2013:1 14:10,1215:11,20 16:1617:2,18 18:1319:6 23:2 24:8,1132:17 33:3

taxicab 8:16taxis 26:10 39:7technological

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12:9 24:7 27:3testimony 14:5

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thank 3:17 4:1 8:38:14 11:3,8,19,2112:8,12 13:16,1814:2 16:7,8,1223:15,16,20 24:426:12,13 27:928:5,7,22 34:1,2136:1,2,10 37:1,5,638:2,3 39:8,16

Thanks 16:14thing 35:13things 34:12 35:18

35:21 37:16think 11:16 26:6

27:2,12 29:1934:4,22

thinking 17:1528:20

thins 15:13thought 32:22thoughts 28:10Thousands 38:10three 14:9time 3:10 4:2 15:9

16:20 23:15 24:425:15 26:7 27:1633:10 36:21 37:21

timely 13:11 33:8times 20:16Title 2:5today 3:10,13 4:3

4:21 13:3 14:524:7 36:18

today's 3:4,20 4:1316:15 22:5

tool 15:20top 29:14touch 5:19track 10:10traffic 26:4,4transactions 14:14Transco 24:8transform 17:19transformation

17:12transforms 5:6transition 5:2 6:16

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transitioned 30:19transitioning 9:22transitions 17:2

32:5transparency 14:13

16:3transparent 16:18

21:22transport 21:12

24:18transportation

17:17,20 19:2120:21

traveling 11:1trepidation 36:15trip 9:9,10,17 21:5

26:2trips 14:17 25:9,9true 24:2try 26:7trying 30:20TUESDAY 1:7turn 8:5 36:3turned 34:8turns 19:16two 7:18 19:15

Uultimately 38:20undergo 12:17understand 14:15

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unfortunately 18:4uniform 19:13 33:8unique 20:20unit 19:5unregistered 26:18

28:9unsustainable

19:13use 7:8 9:4 10:5,13useful 20:10UVC 12:20 32:12

Vvaluable 14:9values 21:18variables 26:5variation 35:10various 14:16vary 26:1vast 14:11vehicle 5:8 19:20

20:3,6,9 26:330:14 34:6,13,1336:11

vehicles 1:3 3:810:4 20:12 21:2134:7,18

vendor 19:5verifiable 21:21viewed 18:15vintage 19:21VIP 27:14 32:11vision 13:15visitors 11:5visually 7:13vital 15:20voice 13:14

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36:6wait 26:7 38:19waiting 25:15 37:21

walk 28:16want 4:1,8 7:4 8:14

10:20 30:9,1533:9 38:13 39:839:10

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28:22 34:9,2235:9

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website 33:15weekly 13:6 25:8

25:10weeks 20:14welcome 3:4 14:6went 9:4 39:18who've 28:18willing 34:3win 16:5 22:16wish 37:7 39:11work 8:12 25:7,12

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NEAL R. GROSSCOURT REPORTERS AND TRANSCRIBERS

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C E R T I F I C A T E

This is to certify that the foregoing transcript

In the matter of:

Before:

Date:

Place:

was duly recorded and accurately transcribed under

my direction; further, that said transcript is a

true and accurate record of the proceedings.

----------------------- Court Reporter

49

Public Hearing on ModernizationRules

D.C. Department of For-hire Vehicles

12-12-17

Washington, DC

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Transcript of 1 GOVERNMENT OF THE DISTRICT OF COLUMBIA ... taxi/publication/attachments/12_12...2 requiring all...