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General Education OfficeIHM.316 / ILA2401

English for the Hotel Business

Unit 5: Hotel & Restaurant

Services

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ObjectivesThe objectives of this unit are….

1. Language Focus: Hotel Documentation and Restaurant Menus

2. Vocabulary Focus: British/American English for the F&B Cycle

The purpose of this unit is to understand the details of hotel documentation and restaurant menus, as well as the differences in British and American-style English in the F&B Cycle.

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ObjectivesLearners will be able to:• Recognize the differences between British and American English• Describe a range of foods and gourmet foods• Listen and distinguish food orders• Describe intentions and spontaneous decisions• Make polite requests• Identify common notices and signs• Understand and articulate written notes• Understand the roles involved in the Food & Beverage Cycle

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British / American EnglishThere are many differences between these two languages.

Neither is incorrect. But it is good practice to be consistent in their usage.

Some are simple spelling differences: color, colour, realize, realise, gray, grey

Differences in Tenses

British EnglishPresent Perfect TenseJoe has just arrived.Have you phoned Carla yet?I’ve already seen the film.

American EnglishPast Simple TenseJoe just arrived.Did you phone Carla?I already saw the film.

Differences in VerbsHave gotI’ve got two brothers.I haven’t got a job.Have you got any money?Yes, I have.

HaveI have two brothers.I don’t have a job.Do you have any money?Yes, I do.

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British / American English

lorryhandbag

taxi trousers

queue

pavement

store

Differences in Prepositions

British Englishat the weekendstay at homewrite to someonea quarter past four

American Englishon the weekendstay homewrite someonea quarter after four

spanner

and some words are completely different……….

truckpurse

cab pants

line

sidewalk

shop

wrench

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British / American EnglishA) Complete Word Study exercises 1 and 2 on page 53/54 of High Season

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7 Crudités

6 Chicken Liver Pate2 Chicken Kiev

3 Prawn Cocktail

4 Beef Madras5 Roast Leg of Pork1 Fillet of Haddock

8 Lyonnaise Potatoes

A Variety of Dishes….

a

e

f

b

g

c d

h

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A Variety of Gourmet Dishes….

a

b

e

c

f

d

5 Delices de Grison(Air dried beef)

4 Les Mignons de porc(Sliced loin of Pork)

2 Les escargots en chausson(Snails in puff pastry)

3 L’emince de veau zurichois(Sliced veal and mushrooms)

1 Fondue Valaisane(White wine and cheese)

6 Sorbet au marc de champagne(Iced champagne)

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Restaurant MenusUse the word bank on the left to

complete these menus.breadfreshgarnishservedcheesehome-madespicyseasonedchoicesweetsaucecoatedcreamyliqueurselectionwrappedroasted

seasoned

garnish

coated

roasted

spicy

home-

made

choic

eswee

t

cream

y wrapp

edfresh

sauc

e served

selectio

nbrea

d

chee

se

liqueu

r

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ListeningListen to some people ordering food from the menus shown. What do they order?

Dialogue 1 Dialogue 2 Dialogue 3

Man Woman Man Woman Man Woman

Starter

Main Course

Dessert

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Language StudyIntentions and spontaneous decisions

Talk about things we have already decided:I’m going to have the fondue. It’s delicious here.

Complete the exercise on page 56 using either will or going to.Example: What would you like, tea of coffee? ‘Oh, I’ll have coffee please.’

Reactivethought

Forethought

Make decisions at the moment of speaking:In that case, I’ll have the pork medallions.

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Language StudyMaking requestsLook at the way people in the restaurant asked for things:

Can you bring us a bottle of water, please?Could you change mine, please?Could we possibly order, please?Do you think you could bring us the wine list?

Now ask similar questions using the verbs in brackets.a) You don’t know the telephone number of a caller? (give)b) You didn’t hear a customer’s surname. (repeat)c) You don’t know how to spell the name of a town. (spell)d) You want to know if there are any vegetarians in a group. (tell)e) You are not sure what time a guest is arriving. (confirm)f) You want to check how many people there are in a group. (tell)

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Signs and NoticesRESERVEDRESERVED a. On a restaurant

table.b. On or above a door.

PLEASE VACATE YOUR ROOM BY 12 NOON

PLEASE VACATE YOUR ROOM BY 12 NOON

FIRE EXITFIRE EXIT

c. The inside of a guest room door.

We accept…VISA, MASTERCARD, AMERICAN EXPRESS

We accept…VISA, MASTERCARD, AMERICAN EXPRESS

d. At the reception desk.

VEHICLES LEFT AT OWNER’S RISK

VEHICLES LEFT AT OWNER’S RISK

e. In the hotel car park.

IF FOUND PLEASE RETURN TO:

MELISSA HOTELPO BOX 969LARNACA, CYPRUS

IF FOUND PLEASE RETURN TO:

MELISSA HOTELPO BOX 969LARNACA, CYPRUS

f. In the hotel car park.

g. On a door handle notice.PLEASE

DO NOT DISTURB

PLEASE DO NOT DISTURB

i. Above/On the fire alarm.

IN CASE OF FIRE… BREAK

GLASS AND PRESS BELL

IN CASE OF FIRE… BREAK

GLASS AND PRESS BELL

The management and staff are here to ensure that you have a pleasant stay.Please call reception if you have any further requirements.

The management and staff are here to ensure that you have a pleasant stay.Please call reception if you have any further requirements.

h. On a card in the guest room.

j. On the in-room telephone.

Dial 9 for an

outside line

Dial 9 for an

outside line

k. On a trouser press, or other equipment.

PRESS BUTTON TO OPERATE

PRESS BUTTON TO OPERATE

PLEASE SERVICE

MY ROOM

PLEASE SERVICE

MY ROOM

l. On a door handle notice.

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Welcome InformationWhat’s missing from this Welcome Information

sign…advance, advisable, arrangements, attractions, available, hired,

loan, pleased, programs, returned, served, vacate

pleased

vacate

advisable

served

advance

returnedavailable

attractionsprograms

loan

hiredarrangements

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Welcome InformationThink of the missing

headings from this leaflet.Iron

Taxis

Baby Listening Service

Writing Paper/Stationary

Newspaper

Safety Deposit/Valuables

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PRACTICE IT!Work with a partner to decide what these notes

means.

Smith and guest in room 106 would like champagne as soon as possible.

Mrs. Kurz in 110 would like an early alarm call at 6 a.m. tomorrow and a taxi to take her to the airport

Jane Peters in room 196 wants to check out early and would like her bill. This means an additional room is available if needed.

There is a message for Otto Post (please check room number) from his friend Jurgen. Jurgen will be arriving at the airport at 9am tomorrow and ask if Mr. Post can meet him.

Mrs. Kempf in room 204 would like to leave the following message for her husband at reception: she will meet him in the restaurant at 8pm.

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Food and Beverage CycleIn small groups, match the job titles with job descriptions on page 61 of High Season.

Purchasing

Receiving

Storing & Issuing

Preparing

Selling

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SummaryToday we have• Recognized the differences between British and American English• Described a range of foods and gourmet foods• Listened to and distinguished food orders• Described intentions and spontaneous decisions• Made polite requests• Identified common notices and signs• Understood and articulated written notes• Understood the roles involved in the Food & Beverage Cycle