1. Front Office Professional – Practical – Etiquette and...
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Date of Assessment ……………………… Learner’s Name ………………………. Front Office Professional Practical 1 – Etiquette and Presentation Practical Assessment Number: 1/5 Corresponding Lessons: 1.3.1 Personal Hygiene and Appearance 1.3.2 Uniform Outcomes: The learner displays good personal hygiene practices. The learner is clean, neat and professional in appearance. The learner complies with establishment uniform standards. Equipment: None. Instructions: Part 1: Observe the learner on the job, and assess whether they meet the hygiene and appearance requirements outlined below. Part 2: Observe the leaner on the job and assess whether they meet the requirements regarding uniform outlined below. copyright lobster ink 2014 of 1 3
Transcript of 1. Front Office Professional – Practical – Etiquette and...
Date of Assessment ………………………
Learner’s Name ……………………….
Front Office Professional Practical 1 – Etiquette and Presentation
Practical Assessment Number: 1/5
Corresponding Lessons: 1.3.1 Personal Hygiene and Appearance 1.3.2 Uniform
Outcomes: The learner displays good personal hygiene practices. The learner is clean, neat and professional in appearance.
The learner complies with establishment uniform standards.
Equipment: None.
Instructions:
Part 1: Observe the learner on the job, and assess whether they meet the hygiene and appearance requirements outlined below. Part 2: Observe the leaner on the job and assess whether they meet the requirements regarding uniform outlined below.
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Etiquette and Presentation ✓ Comments
Part 1: Personal Hygiene and Appearance
Was the learner clean in appearance?
Did the learner smell fresh in terms of body odour?
Did the learner have fresh-smelling breath?
Was the learner’s hair clean, neat and worn in line with the establishment standard?
Men: Was the learner’s facial hair neat and in line with the establishment standard? Women: If the learner was wearing make-up, was it light and natural?
Were the learner’s nails short, clean and neat with no nail polish or clear nail polish (in the case of women)?
Were the learner’s hands clean and did they wash them often?
If the learner was wearing jewellery, was it in line with the establishment standard?
Part 2: Uniform
Did the learner’s uniform fit properly?
Was the learner’s uniform clean?
Was the learner’s uniform ironed?
Was the learner’s uniform undamaged?
Was the learner’s name badge clean, neat, undamaged and on straight?
Was the learner’s trousers or skirt the correct length?
Was the learner wearing the correct socks or stockings?
Was the learner wearing the correct shoes?
Were the learner’s shoes polished (if applicable), clean and undamaged?
Did the learner refrain from over-filling any pockets?
Were all accessories (belt, tie, scarf, waistcoat, etc.) required by the uniform clean, neat, undamaged and worn correctly?
Was the learner’s uniform neat in overall appearance and worn correctly as per the establishment standard?
Total (Out of 20)
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You can now upload the learner’s marks on the manager profile under ‘Practical Marks’.
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Comments
Learner Signature ………………… Facilitator Signature ………………
