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Employee DevelopmentEmployee Development

Discuss the current trend in using formal education for development.Relate how assessment of personality type, work behaviors, and job performance can be used for employee development.Develop successful mentoring programs.Explain how job experience can be used for skill development.Tell how to train managers to coach employees.Discuss the steps in the development planning process.

Chapter

9

Employee DevelopmentEmployee Development

Explain the employees’ and company’s responsibilities in the development planning process.Discuss what companies are doing for management development issues including succession planning, melting the glass ceiling, and helping dysfunctional managers.Explain how employee development contributes to strategies related to employee retention, developing intellectual capital, and business growth.

Chapter

9

Comparison between Training and Development

Comparison between Training and Development

Focus

Use of work experience

Goal

Participation

Training

Current

Low

Preparation for

current job

Required

Development

Future

High

Preparation for

changes

Voluntary

Development and CareersDevelopment and Careers

A protean career is a career that is frequently changing based on both changes in the person’s interests, abilities, values, and changes in the work environment.

A psychological contract is the set of expectations that employees and employers have about each other.

psychological success is the feeling of pride and accomplishment that comes from achieving life goals that are not limited to achievements at work.

Approaches to Employee Development

Approaches to Employee Development

Formal educationAssessment

Myers-Briggs testAssessment centerBenchmarksPerformance appraisals

Job experiencesInterpersonal relationships

Assessment CentersAssessment Centers

At an assessment center, multiple raters or evaluators evaluate employees’ performance on a number of exercises.

Usually off-site.Types of exercises include:

Leaderless group discussionInterviewsIn-basketsRole plays

Feedback SystemsFeedback Systems

Upward feedback is a performance appraisal process for managers that includes subordinates’ evaluations.

360 Degree Feedback is a performance appraisal system for managers that includes evaluations from a wide range of persons who interact with the manager.

Employee Development ExperiencesEmployee Development Experiences

Enlargement of current job experiences

Promotion

Downward Move

JobRotation

Transfers

Temporaryassignments with

another organization

Lateral Moves Vertical Assignments

Upward-Downward Lateral MovesUpward-Downward Lateral Moves

JOB

BOSS

SUBORDINATE

Promotion

Demotion

TRANSFER

Job ExperiencesJob Experiences

Job enlargement refers to adding challenges and new responsibilities to employees’ current jobs.

Job rotation involves providing employees with a series of job assignments in various functional areas of the company or movement among jobs in a single functional area or department.

A transfer is usually a lateral move in which an employee is given a different job assignment in a different area of the company.

A downward move occurs when an employee is given a reduced level of responsibility and authority.

Temporary AssignmentsTemporary Assignments

Externship refers to a company allowing employees to take a full-time operational role at another company.

Temporary assignments can include a sabbatical which is a leave of absence from the company to renew or develop skills.

Characteristics of Successful Mentoring Programs

Characteristics of Successful Mentoring Programs

Participation is voluntaryMatching process if flexibleMentors are chosen on ability and willingnessPurpose is clearly understoodProgram length is specifiedMinimum level of contact is specifiedContact among participants is encouragedProgram is evaluatedEmployee development is rewarded

Benefits of Mentoring Relationships for Protégés

Benefits of Mentoring Relationships for Protégés

Career SupportCoaching, protection, sponsorship, and providing

challenging assignments, exposure, and visibility.Psychological support

Serving as a friend and role model, providing positive regard and acceptance, and creating an outlet for a protégé to talk about anxieties and fears.

Additional benefitsPromotion, higher salaries, and greater influence.

CoachingCoaching

A coach is a peer or manager who works with an employee to motivate him, help him develop skills, and provide reinforcement and feedback.

Three roles a coach can play include:one-on-onehelp employee learn for himself or

herselfmay involve providing resources such

as mentors, courses, or job experiences

Career Management ProcessCareer Management Process

Self-assessment

Reality Check

Goal Setting

Actionplanning

• Identify opportunities and needs to improve

• Identify what needs are realistic to develop

• Identify goal and method to determine goal progress

• Identify steps and timetable to reach goal

Special IssuesSpecial Issues

Melting the glass ceilingThe glass ceiling is a barrier to advancement to higher-

level jobs in the company that adversely affects women and minorities.

Succession planningIdentifying high-potential employees.

Dysfunctional managers