1 EFFECTIVE COMMUNICATION AND PRESENTATION The way to present the world in a clearer and better...
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Transcript of 1 EFFECTIVE COMMUNICATION AND PRESENTATION The way to present the world in a clearer and better...
1
EFFECTIVE EFFECTIVE COMMUNICATION COMMUNICATION
AND AND PRESENTATIONPRESENTATION
The way to present the world in a clearer and
better view
Corporate Affairs DivisionTraining Dept. - DR 2
Training ObjectiveTraining Objective
Improve knowledge on communication and presentation process.
Increase the awareness on the communication and presentation problem.
Facilitate the participant to practice their communication and presentation skill.
Improve the Communication and Presentation Skill
Corporate Affairs DivisionTraining Dept. - DR 3
Knowing Your SelfKnowing Your Self
1. Perceived Self (Traits, Competencies, Values)
2. Self Acceptance.
3. Self Respect.
4. Self Confidence.
5. Self Direction.
Corporate Affairs DivisionTraining Dept. - DR 4
Attitude Toward OthersAttitude Toward Others
Genuine Interest.
Respect Others.
Helpfulness.
Patient.
Corporate Affairs DivisionTraining Dept. - DR 5
How People ReactHow People React
MindMind
ResultResult
BehaviorBehavior
AttitudeAttitude
Corporate Affairs DivisionTraining Dept. - DR 6
PerceptionPerception
INFLUENCE FACTORS:INFLUENCE FACTORS:
Experience background.
Expectation.
Condition.
Social feedback.
Corporate Affairs DivisionTraining Dept. - DR 7
Communicator Communicator CredibilityCredibility
Communicator’s Expertise.Communicator’s education, experience, accomplishment.
Communicator’s TrustworthinessInformation obtained from the trustable sources.Attribution on self interest.
Corporate Affairs DivisionTraining Dept. - DR 8
First ImpressionFirst Impression
How first impression affect our behaviors
Corporate Affairs DivisionTraining Dept. - DR 9
Body LanguageBody Language
Body shape and appearance:
Posture.
Gesture.
Touching.
Grooming.
Facial Expression
Eye Contact.
Corporate Affairs DivisionTraining Dept. - DR 10
CommunicationCommunication
The process of delivering idea or opinion between two people or more.
Connecting two persons or more.
There is a message to send.
Involving sender and receiver.
Related with symbol and media.
Corporate Affairs DivisionTraining Dept. - DR 11
Effective Effective communicationcommunication
Involving mutual understanding Involving mutual understanding between two people.between two people.
Same perception
Achieving goal.
End up with result
Corporate Affairs DivisionTraining Dept. - DR 12
Benefit of Effective Benefit of Effective CommunicationCommunication
Produce genuine understanding
Build and develop relations
Give clarity to the task required
Save time
Avoid problem
Corporate Affairs DivisionTraining Dept. - DR 13
How to Achieve…How to Achieve…
1. Make it easier (Facilitating the process)
2. Develop an Active Listening Skill
3. Clear and Right while Delivering
4. Check for Understanding
Corporate Affairs DivisionTraining Dept. - DR 14
Achieving Effective Achieving Effective CommunicationCommunication
1. Facilitating the process
Chose the right time and place to start communication.
Avoid intervention during communicate.
Bring a light subject to begin.
Do not give lots of barrier.
Corporate Affairs DivisionTraining Dept. - DR 15
2. Develop an active listening skill
Listening is also important then talking.
Stop talking while listening.
Pay a full attention.
Aware with body language and expression.
Do not make any judgment.
Ask for more clarification.
Summarized the message.
Achieving Effective Achieving Effective CommunicationCommunication
Corporate Affairs DivisionTraining Dept. - DR 16
Communication Communication PortionsPortions
We spend 80% of each day communicating in some way.
Listening 45%
Speaking 30%
Reading 16%
Writing 9%
Corporate Affairs DivisionTraining Dept. - DR 17
Listening ProcessListening Process
1. Receiving the information through ears and eye.
2. Giving the meaning of that information.
3. Deciding what do you think or feel about that information.
4. Responding to what you hear.
Corporate Affairs DivisionTraining Dept. - DR 18
Listening Style (Barrier Listening Style (Barrier – Bridge)– Bridge)
Vacant VincentFaraway look and easily to distracted
Critical CarrieListen critically to each fact and missed a big picture.
Compliant CurtisNot allow speaker understand the real feeling or opinion (shy and want to please everybody)
Active ArloPurposeful and committed listening based on good habits and self control (reach understanding)
Corporate Affairs DivisionTraining Dept. - DR 19
Tips for Active Tips for Active ListeningListening
1. Take Notes.
2. Listen Now, report later.
3. Use your DISC DriveDesire, Interest, Self Discipline, Concentration.
4. Encouraging the speakerAsking, showing interest, expressing concern, paying attention.
5. ‘Whole Body” Listener
Corporate Affairs DivisionTraining Dept. - DR 20
6. Build Rapport by pacing the speakerMatch your voice rate (speed up or slow down if necessary)Change your voice volume.Notice and use some speaker’s word
7. Control your emotion
8. Control distraction
9. Listening is an Acknowledgement of Caring
Tips for Active Tips for Active ListeningListening
Corporate Affairs DivisionTraining Dept. - DR 21
3. Clear and right in delivery
Understand the subject.
Use clear definition.
Analyze and categorize the message.
Use proper language and tone match with the message being delivered.
Learned about your message and listener
Achieving Effective Achieving Effective CommunicationCommunication
Corporate Affairs DivisionTraining Dept. - DR 22
4. Check for understanding
Watch the expression.
Get a feedback at the time or wait for the result.
Asked for opinion or questions.
Seek the source of lack communication.
Do not always trust with the “yes” answer. Asked the listener to repeat.
Achieving Effective Achieving Effective CommunicationCommunication
Corporate Affairs DivisionTraining Dept. - DR 23
Feedback Handling Feedback Handling CategoriesCategories
1. Evaluative: makes judgment about worth, goodness or appropriateness of the statements.
2. Interpretative: attempt to explain what the statement mean.
3. Supportive: attempt to assist the other communicator.
4. Probing: attempt to gain additional information, continue discussion or clarify.
5. Understanding: attempt to discover completely what the statement mean.
Corporate Affairs DivisionTraining Dept. - DR 24
Influencing FactorsInfluencing Factors
1. The Purpose/Objective: What are we going to achieve.
2. The Method: Oral Written Oral and Written Audiovisual
One Way Two Way
Corporate Affairs DivisionTraining Dept. - DR 25
Influencing FactorsInfluencing Factors
3. Environment Is it formal or non-formal? Is it individual or group? Is it in private or public area?
4. Time frame
5. Feed back (to see the understanding or impact)
Corporate Affairs DivisionTraining Dept. - DR 26
Interpersonal Interpersonal CommunicationCommunication
It happen between two persons or group.
There are few persons receive the messages with their own perception.
It is involve dynamic complexity.
Corporate Affairs DivisionTraining Dept. - DR 27
Effective Interpersonal Effective Interpersonal CommunicationCommunication
Implemented In the trustable working climate.
Proper two way communication.
Feed back and result oriented.
Use an empathy approach.
Avoid unnecessary words or sentences.
Corporate Affairs DivisionTraining Dept. - DR 28
Interpersonal Interpersonal Communication BarrierCommunication Barrier
Perception.
Feeling (Stress).
Assumption.
Personal make-up and attitude.
Ourselves.
Environment (Noise).
Message (focus on fact rather than idea).
Corporate Affairs DivisionTraining Dept. - DR 29
Interpersonal Communication Interpersonal Communication DistortionDistortion
Sender
Perceived by receiver
Probability perceived by receiver
Unintentional message
Intentional message
Distortion
Corporate Affairs DivisionTraining Dept. - DR 30
Interdepartmental Interdepartmental CommunicationCommunication
Sharing information between people or group in a two or more Departments.
Represent group.
More complex.
Usually in a formal environment
Managerial behavior is a form of communication
Corporate Affairs DivisionTraining Dept. - DR 31
Distortion in Distortion in Interdepartmental Interdepartmental Communication Communication
Lack of awareness on the other Department competencies and role.
Tend to use a specific technical term.
Assuming that the information will spread out automatically.
Jump to the end.
Corporate Affairs DivisionTraining Dept. - DR 32
Status Effect
Semantic Problem
Cultural Differences
Physical Distraction
Poor choice of communication channels
No Feedback
Distortion in Distortion in Interdepartmental Interdepartmental Communication Communication
Corporate Affairs DivisionTraining Dept. - DR 33
Try to understand other Department doing in brief.
Put your self as a part of other Department.
Have a regular meeting between Department.
Keep your line in a communication purpose.
Have a positive mind and not judging.
Keep you concentration.
Find something to increase your interest.
Achieving Effective Achieving Effective Interdepartmental Interdepartmental Communication Communication