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Dragon® NaturallySpeaking ® Professional for Government

Streamline Document-Intensive Processes with Speech Recognition

Government processes are largely driven by information, making it difficult for employees to keep up with ever-increasing paperwork.

• Resource-constrained government agencies are tasked with handling a growing number of cases

• Documentation requirements continue to increase for auditing and accountability purposes

• Government employees are flooded with data that must be entered into agencies’ information systems

Government Agency Challenges

What can be done to speed documentation turnaround for enhanced productivity, increased efficiency and reduced costs?

• Cut document creation time

The Solution: Speech Recognition

• Keep employees with disabilities and repetitive stress injuries on the job

• Improve field report quality

• Optimize productivity on the go

Speed documentation turnaround, automate form completion, reduce transcription costs and streamline repetitive workflows with speech recognition.

How Does Speech Recognition Work?

Where is speech recognition used in Government Agencies today?

• Field reporting

• Caseworker documentation

• Law enforcement reporting

• Legal departments

• Accessibility (RSI, paralysis, dyslexia)

• Large document creation

• Automating legacy systems

• Physical notes transcription

• General office productivity

Get More Done is Less Time with Dragon

• Create and manage documents, emails and forms faster than ever before

• Dictate notes anywhere, at anytime for more complete interviews and reports

• Quickly access information in enterprise applications and web sites

• More easily navigate and control desktop applications

• Dictate documents 3x faster than typing

• Command and control PCs entirely by voice

• Navigate Internet, forms and Windows applications by voice

• Automate multi-step tasks with simple voice commands

Speech recognition streamlines administrative tasks:

Speed Document Turnaround

Increase Productivity on the Go

• Dictate into any Nuance-certified digital voice recorder for automatic transcription when you return to your PC

• Leverage in-vehicle time to dictate notes, reports and other documents – safely and accurately

• Keep up with reports and provide better service

• Dictate notes anywhere, at any time for richer content and more detailed documentation

• Customize Dragon vocabulary with unique terminology, acronyms, or proper names

• Improve accuracy by deleting vocabulary entries that could cause acoustic ambiguity

Dragon is up to 99% accurate!

Improve Field Report Quality

Speech Recognition for the Enterprise

• Enterprise-ready application, with admin tools to manage large user populations and securely manage voice profiles

• Supports sophisticated macros for automating document-intensive business tasks and dramatically improving productivity

• Accessibility: Section 508 Certified

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Components of a Dragon Enterprise Solution

Headsets, digital recorders, wireless microphones

Server & storage resources, back end system integration, end-user support, data and profile maintenance

Planning, Installation, Customization, Training,

Support

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What Makes Dragon Enterprise Ready?

• Flexible licensing terms

• Workflow automation– Improves workflow without impacting

back end systems

• Deployment considerations– Administrator’s Guide– Centralized installation– Citrix Server support– Assistance from Nuance

team at every step, from pilot to full deployment

• Vertical vocabularies and powerful customization tools

• Enterprise Profile Management

• Centralized word list management– Custom command and vocabulary

distribution – Preference management Backup– Roaming user support– Ability to block updates, improved

security features

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Challenge

• Limited funding is forcing the department to do things faster and more cost effectively to keep up with ever-increasing workloads

• Needed a way for patrol officers to complete lengthy reports faster than hand typing — often in dark, cramped vehicles

Solution

• Rolled out Dragon to 22 patrol officers to voice enable individual patrol car PCs to speed up information collection and inquiry processes

• Being used to write police reports and memos; dictate and send emails; surf the Web; and operated police-related programs on their laptops

Results

• Allows officers to work 68% more productivity than typing by hand

• Enables quick and safe completion of paperwork and computer-related tasks while on duty

• Frees up time to focus on important aspects of law enforcement like keeping citizens safe

Case Study: Clearwater, Florida Police Department

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Challenge

• 2,000 investigators used to transcribe handwritten notes from interviews

• Case loads were growing while budgets were shrinking

• Investigators were spending 40-45% of their time performing dictation, data entry and other case-related administrative tasks

Solution

• Chose Dragon for its breadth of features, particularly its ability to distinguish and interpret operational commands

• Rolling out Dragon and digital recorders to 1600 investigators; the remaining 500 may be funded over time by individual regions

Results

• Speeds case documentation turnaround

• Improves the quality of case information – investigators create the reports while their notes are still “fresh”

• Helps ensure more people get assistance, cases are closed faster, and the department budget goes a little further

Case Study: Florida Department of Children & Families

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Justifying the Expense

• Realize improved productivity and ROI almost immediately

• Free workers to focus on their primary responsibilities instead of transcription

• Eliminate costs related to noncompliance, RSI claims and RSI-related productivity loss

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Thank You!

For more detailed information about Dragon for government agencies, go to www.nuance.com.dragon