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DRAFT

Federal CIO Council’s Knowledge Management WG: Public Meeting

The Knowledge Imperative: Key to Transformation

April 20th, 1 – 3 p.m., Atrium Ballroom BIn conjunction with the

7th Annual Knowledge Management Conference and ExhibitionApril 19-21, 2006

Ronald Reagan BuildingWashington, DC

http://events.fcw.com/event/KM06http://colab.cim3.net/cgi-bin/wiki.pl?KnowledgeManagementWorkingGroup

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Agenda• Welcome and Introduction of New Board Members and Their Roles: Harriet

Riofrio, Former Co-Chair, KMWG• Welcome from the Best Practices Committee: George Strawn, NSF CIO,

and Co-Chair, Best Practices Committee• Welcome from the Board Leadership:

– Michael Novak, Co-Chair (government)– Steve Else, Co-Chair (non-government)– Brand Niemann, Secretariat (government)

• Open Discussion• Featured Presentation:

– Elsa Rhoads, Pension Benefit Guarantee Corporation:• Knowledge Management Practices in U.S. Federal Agencies: The Catalyst for E-

Government Transformation.

• Featured Demonstration:– Antoinette Arsic, MITRE, and Mills Davis, Project10X, SICoP Semantic Wikis and

Information Management (SWIM) WG Co-Leads:• See

http://colab.cim3.net/cgi-bin/wiki.pl?SICoP/SemanticWikisandInformationManagementWG

• Open Discussion Until About 3 p.m.• Networking Until 4 p.m. Reception in the Exhibit Hall

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Agenda

• Welcome and Introduction of New Board Members and Their Roles: Harriet Riofrio, Former Co-Chair, KMWG:– Giora Hadar, FAA– Elsa Rhoads, Pension Benefits Guarantee Board (A

civilian agency of the Federal Government)– Denise Bedford, World Bank– Mike Novak, IRS– Fred Poker, Serco-na.com– Jeanne Holm, NASA JPL– Steven Else, The Center for Public-Private Enterprise– Brand Niemann, EPA

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Agenda

• Welcome from the Best Practices Committee: George Strawn, NSF CIO, and Co-Chair, Best Practices Committee:– As the National Science Foundation’s Chief Information Officer

(CIO), Dr. George O. Strawn guides the agency in the development and design of innovative information technology—working to enable NSF staff and the international community of scientists, engineers and educators to improve business practices and pursue new methods of scientific communication, collaboration and decision-making. Dr. Strawn currently serves as co-chair of both the interagency Large Scale Networking Working Group and the international Coordinating Committee for Intercontinental Research Networks.

• See http://www.nsf.gov/oirm/cio.jsp

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Agenda

• Welcome from Board Leadership:– Michael Novak, Co-Chair (government):

• General Remarks• Summary of Commitments by Board Members• Knowledge & Human Capital Retention SIG

Organizational Profile and Startup Profile• Web Site Renovation• Other

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Agenda

• Welcome from Board Leadership:– Steve Else, Co-Chair (non-government):

• Minutes (as Mind Maps)• Draft Charter• Strategic Plan• Other

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Agenda• Welcome from Board Leadership:

– Brand Niemann, Secretariat (government):• Accountability, Clarity, and Transparency (see next slide):

– Interim Wiki and Email Archive.– Consolidated - Coordinated Calendar of Events.

• SICoP: Semantic Wikis and Information Management Working Group:

– http://colab.cim3.net/cgi-bin/wiki.pl?SICoP/SemanticWikisandInformationManagementWG

• Outreach: Proposed Knowledge Management Community of Practice Architecture, Process, and Reference Model: Working to Become a Line of Business and Federal Transition Framework Catalog Entry (see slide 25).

– DRM 2.0 and Metadata for the USGS Scientific Information Management Workshop, March 21-23, 2006

» http://colab.cim3.net/cgi-bin/wiki.pl?UsgsSimw_2006_03_2123

» http://colab.cim3.net/cgi-bin/wiki.pl?USGSCoPofCoPs

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Agenda

http://colab.cim3.net/cgi-bin/wiki.pl?KnowledgeManagementWorkingGroup

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Agenda

Source: Expanding E-Government, Improved Service Delivery for the American People Using Information Technology, December 2005, pages 2-3.http://www.whitehouse.gov/omb/budintegration/expanding_egov_2005.pdf

Note: This beginsTo address KM!

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Agenda

• “You should be proud of the way that DRM 2.0 turned out and how it has been accepted by the data community. The open, collaborative development process sets it apart, and gives us a high standard for our other efforts across government.”– Richard Burk, Chief Architect and Director,

Federal Enterprise Architecture Program, OMB, 12/22/2005.

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Agenda

• Open Discussion:– Who is here? Who is missing?

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Agenda

• Featured Presentation:– Elsa Rhoads, Pension Benefit Guarantee Corporation:

• Knowledge Management Practices in U.S. Federal Agencies: The Catalyst for E-Government Transformation.

– The purpose of this research is to determine to what extent an agency’s KM practices influence the successful transformation of an agency to a citizen-centered, results-oriented and market-driven E-Government, as mandated by the President’s Management Agenda.

– This research identified (1) the location and status of KM programs implemented in federal agencies; (2) practices most frequently used; (3) practices perceived by KM practitioners to gain the most successful results; and (4) five contributing factors that influence the successful implementation of KM practices.

– Future research brings the opportunity to further investigate the convergence of three transformative concepts – Knowledge Management, E-Government, and Enterprise Architecture – and to evaluate the achievement of the promised results.

» Source: Ph.D. Dissertation, The George Washington University, February 22, 2006.

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Agenda

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Agenda

• Featured Demonstration:– Antoinette Arsic, MITRE, and Mills Davis,

Project10X, SICoP Semantic Wikis and Information Management (SWIM) WG, Co-Leads:

• See http://colab.cim3.net/cgi-bin/wiki.pl?SICoP/SemanticWikisandInformationManagementWG

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Agenda

Source: Mills Davis, Semantic Wikis for Collaboration, Information Sharing, and Knowledge Management, Delphi Conference: ii2006 Information Intelligence Summit, Phoenix, Arizona, April 10-13, 2006, Phoenix, Arizonahttp://www.delphigroup.com/events/ii2006/speakers.htm#2458Davishttp://colab.cim3.net/file/work/SICoP/SWIM/MDavis04122006.pdf

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Agenda

• Open Discussion Until About 3 p.m.

• Networking Until 4 p.m. Reception in the Exhibit Hall

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Background

• What is knowledge?• What are the two kinds of knowledge?• What is knowledge management?• How is knowledge management practiced?• What is the relationship of KM to the President’s

Management Agenda, E-Government, and the Federal Enterprise Architecture?

• What is a Knowledge Management Community of Practice Architecture, Process and Reference Model?

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Background

• What is knowledge?:– The full use of information and data combined with

the skills. Competencies, ideas, intuitions, insights, and experiences of people. Information and knowledge are the fundamental resources that allow organizations to function intelligently. Information is the “what,” while knowledge is the “how, when, and why.”

• Source: U.S. Department of the Interior, Bureau of Land Management, Knowledge Management Policy and Implementation Framework.

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Background

• What are the two kinds of knowledge?:– Explicit and tacit:

• Explicit knowledge is information and data that can be documented and archived.

• Tacit (or implicit) knowledge is human brain power – the “know-how” and “know-why” that lives inside people’s minds. The value of knowledge is greatly enhanced when it moves from tacit to explicit. Knowledge must be made explicit in user-friendly and accessible formats to be effectively disseminated.

– Source: U.S. Department of the Interior, Bureau of Land Management, Knowledge Management Policy and Implementation Framework.

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Background

• What is knowledge management?:– KM is a set of processes and procedures for

gathering the organization’s critical knowledge from wherever it resides, i.e., in computers, on paper, in employee’s heads, organizing and disseminating it for shared use, as well as preserving it for reuse when and where needed.

• Source: U.S. Department of the Interior, Bureau of Land Management, Knowledge Management Policy and Implementation Framework.

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Background• How is knowledge management practiced?:

– KM is really about changing behaviors and work processes to free share one’s knowledge and expertise with others.

– By supporting empowerment and responsibility at the individual level, KM focuses on understanding the knowledge needs of the organization and the sharing and creation of knowledge by becoming a part of the fabric of the organization.

– KM seeks to provide timely answers through a balance between accessed to stored information that is directly relevant and networks with other people who are likely to know how to help.

• Source: U.S. Department of the Interior, Bureau of Land Management, Knowledge Management Policy and Implementation Framework.

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Background

• What is the relationship of KM to the President’s Management Agenda, E-Government, and Enterprise Architecture?– The President Urges Agencies to Work Together:

• “Our success depends on agencies working as a team across traditional boundaries to better serve the American people, focusing on citizens rather than individual agency needs … I thank agencies who have actively engaged in cross-agency teamwork, using E-Government to create more cost-effective and efficient ways to serve citizens, and I urge others to follow their lead.”

– See http://www.whitehouse.gov/omb/egov/g-1-background.html

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Background

Business Reference Model (BRM)• Lines of Business• Agencies, customers, partners

Service Component Reference Model (SRM)• Service domains, service types• Business and service components

Technical Reference Model (TRM)• Service component interfaces, interoperability• Technologies, recommendations

Data Reference Model (DRM)• Business-focused data standardization • Cross-agency information exchanges

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Performance Reference Model (PRM)

• Inputs, outputs, and outcomes• Uniquely tailored performance indicators

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Federal Enterprise Architecture Reference Models: – See http://www.whitehouse.gov/omb/egov/a-2-EAModelsNEW2.html

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Background• What is the relationship of KM to the President’s

Management Agenda, E-Government, and the Federal Enterprise Architecture (continued)?:– FEA Performance Reference Model:

• Processes and Activities• Management and Innovation

– Management policies and procedures, compliance with applicable requirements, capabilities in risk mitigation, knowledge management, and continuous improvement.

– FEA Service Component Reference Model:• Digital Asset Services:

– The Digital Asset Services Domain defines the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise.

» Content Management» Document Management» Document Referencing» Knowledge Management (see more details in next slide)» Records Management

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Background

• What is the relationship of KM to the President’s Management Agenda, E-Government, and the Federal Enterprise Architecture (continued)?:– FEA Service Component Reference Model (continued):

• Digital Asset Services- Knowledge Management:– Defines the set of capabilities that support the identification, gathering

and transformation of documents, reports and other sources into meaningful information.

» Categorization» Information Mapping / Taxonomy» Information Retrieval» Information Sharing» Knowledge Capture» Knowledge Discovery» Knowledge Distribution and Delivery» Knowledge Engineering

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Background

• What is the relationship of KM to the President’s Management Agenda, E-Government, and the Federal Enterprise Architecture (continued)?:– Line of Business: A cross-agency effort to define,

design, implement and monitor a set of common solutions for a government-wide business function or service. Prior to the initiation of a LoB, OMB will work with senior policy officials and subject matter experts to define the preliminary vision, goals, and objectives for a newly-formed LoB.

• Source: Office of E-Gov and IT, Line of Business Initiatives, Concept of Operations, DRAFT, pages 3-4.

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Background

• What is the relationship of KM to the President’s Management Agenda, E-Government, and the Federal Enterprise Architecture (continued)?:– The Federal Transition Framework (FTF) is a catalog of cross-

agency information technology (IT) initiatives. It is a single information source for government-wide IT policy objectives and cross-agency initiatives.

– Initiative usage scenarios are not limited to lines of business or other cross-agency initiatives that are sponsored by OMB. OMB encourages the use of the Federal Transition Framework and the LOB CONOPS as a model to support the development and organization of architectural work products for other types of cross-agency initiatives.

• Source: Federal Transitional Framework (FTF), Release 0.5, DRAFT, Usage Guide, Catalog of Cross Agency Initiatives, and Metamodel Reference.

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Background

• What is the relationship of KM to the President’s Management Agenda, E-Government, and the Federal Enterprise Architecture (continued)?:– Architecture Principles for The Federal Government:

• The Federal Government is Citizen-Centered• The Federal Government Is a Single, Unified Enterprise• The Federal Government Operates Collaboratively• The Federal Architecture is Business-Driven• Security, Privacy and Protection of Information are Core

Government Needs• Information is a National Asset (see details in next slide)• The Federal Architecture Seeks to Simplify Government

OperationsSource: Draft from the OMB Federal Enterprise Architecture Program, March 21, 2006, for review by the Architecture & Infrastructure Committee and Chief Architect Forum.

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Background• What is the relationship of KM to the President’s Management

Agenda, E-Government, and the Federal Enterprise Architecture (continued)?:– Architecture Principles for The Federal Government (continued):

• Information is a National Asset:– Statement: Information is an asset needed by the public to understand the

activities of their government and it is an internal asset to be leveraged across the single, unified enterprise to improve performance, support decision-making, document agency activities and enable accurate reporting.

– Rationale: The effective functioning of our constitutional democracy depends upon the participation in public life of a well informed citizenry, thus information must be available to them, and information must be shared among agencies to maximize the effectiveness of business decision-making throughout the Federal Government and beyond to external partners.

– Implications:» This requires the Federal Government to improve its internal information

sharing environment in order to better disseminate information to the public.» Authoritative sources of high quality information and data must be identified

and maintained.» Program areas must provide access to specified data and information.» Authoritative data sources may need to be restructured and catalogued for

easy dissemination, access and management.

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Background

• What is a Knowledge Management Community of Practice Architecture, Process and Reference Model?– Architecture Objectives:

• Connects individual CoPs to a broader, coordinated effort that provides agile, rapid response, knowledge to citizens, decision makers, and researchers.

• Provides an architecture that is “distributed, but connectable” in coordination with the FEA and the Architecture & Infrastructure Committee.

• Builds on the DRM 2.0 and the community of knowledge management systems and vendors.

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Background

• What is a Knowledge Management Community of Practice Architecture, Process and Reference Model (continued)?– CoP Process:

• Each employee should have a personal Wiki (“quick”) page to provide their context for the CoPs they participate in and to do knowledge capture and retention even after retirement.

• CoPs are formed informally or formally around agency KM tasks.• Individual CoPs are networked by a CoP of CoPs and/or a Chief

Knowledge Officer (CKO) to provide additional benefits to the agency and to an interact with CoPs outside the agency.

• The CKO interacts with the KM Board to coordinate interagency CoP interactions and respond to specific needs from citizens, decision makers, and researchers.

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Background

• What is a Knowledge Management Community of Practice Architecture, Process and Reference Model? (continued):– Reference Model:

• The DRM 2.0 CoP evolves to a collaboration on a Knowledge Reference Model for “distributed, but connectable” systems and applications by:

• The Architecture and Infrastructure Committee’s new Data Architecture Subcommittee;

• The KM Board; and• The new Service-Oriented Architecture CoP:

– See http://colab.cim3.net/cgi-bin/wiki.pl?AnnouncementofSOACoP

• Other?