#1 DESIGN THINKING & AGILE TO DRIVE CHANGE › sharedservicesconference › ...Bethmara Kessler...
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Transcript of #1 DESIGN THINKING & AGILE TO DRIVE CHANGE › sharedservicesconference › ...Bethmara Kessler...
Bethmara Kessler – [email protected]
DISRUPT, BE BOLD, THINK DIFFERENTLY
#1 Use DESIGN THINKING and AGILE methodologies
to drive change
#2 SPRINT to game changing results
#3 Develop scorecards and metrics that WOW and
DELIGHT customers
#4 Engage and EMPOWER teams through gigs and
career journey planning
Empower others to think DIFFERENTLY too
Bethmara Kessler – [email protected]
#1 DESIGN THINKING & AGILE TO DRIVE CHANGE
Give PERMISSION to be BOLD!
Host collaboration HUBS
Invite LOTS of stakeholders
Engage the SKEPTICS
Bethmara Kessler – [email protected]
#2 SPRINT TO GAME CHANGING RESULTS
Focus on what MATTERS MOST and will make the MOST IMPACT!
Identify
Opportunities
Evaluate &
Prioritize
Lead the
Change
Measure
Impact
Share
Successes
& Lessons
Learned
Formal and
INFORMAL
collisions
DISCIPLINED
portfolio
management
process but
AGILE
‘DO the WORK’
‘LEAD the WORK’
‘BUILD CAPABILITY
IN OTHERS’
EVANGELISM
is the KEY to
SUCCESS!
Results
REALLY
MATTER
LESSONS LEARNED
Bethmara Kessler – [email protected]
#3 SCORECARDS AND METRICS THAT WOW
Success = People CARE about what you MEASURE & REPORT!
How Are We
Doing?
$ x,xxx,xxx
FTE Release xxx
FTE Re-purpose xxx
Specific Commitments to the Business
Increasing Relevance, Impact & Tangible Value
Operating With Agility & Bias For Action
Stakeholder Journey Alignment & Calibration
Raving Fan Buzz
Top Talent Destination
Bethmara Kessler – [email protected]
JOURNEY MAP in 3 year increments:
Companies, roles, and spans
KEY accomplishments
KEY skills (technical and soft)
Heroes
KEY insights
Pick a DESTINATION - commit to a PLAN:
Skills to LEVERAGE – skills MISSING
Develop a plan to BRIDGE gaps
Find experiences OUTSIDE role
#4 ENGAGE & EMPOWER YOUR TEAM
Create NEW Experiences for Your Team!
Bethmara Kessler – [email protected]
TIPS FOR GBS TRANSFORMATION
The STATUS QUO is OVERRATED!
1. INSPIRE and be INSPIRED!
2. Empower people to THINK DIFFERENTLY
3. Don’t be afraid to FAIL
4. Get comfortable with being UNCOMFORTABLE
5. Move fast with a BIAS FOR ACTION
6. DISRUPT—build it BOLD
7. Build trust through TRANSPARENCY
8. Gather new friends in NEW SPACES
9. Don’t be TETHERED from your point of departure
10. OWN IT like it is YOUR business
Q&A
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