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Crisis Management & Emergency Response Preparedness
– 2014 TYPHOON SEASON –
ERP Development and Auditing
Peace of mind is a direct result of proper preparedness
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Crisis Management & Emergency Response RISK
Crisis Management planning is a HIGHLY PRUDENT BUSINESS MEASURE for any company operating in the Philippines. The failure of establishing proper Crisis Management protocols may potentially endanger the welfare of personnel, physical assets, and diminish the continuity of business processes resultant of a highly charged threat event. Further affects may include potential threats against company financial standing or public image. Where “decision-makers are versed” in the benefits of crisis management controls and business continuity, the development and implementation of an effective Crisis Management Program should be prioritized.
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Development of Crisis Management program and ERP’s to provide management and personnel with
a respective level of required guidelines to effectively prepare for and respond to unplanned
crisis and emergency events.
Audit of existing Crisis Management processes and ERP’s to measure and validate the effectiveness
and efficiency of existing management processes to ensure such continues to comply with
addressing defined risks.
PROGRAM DEVELOPMENT
OR
PROGRAM AUDITING
Crisis Management & Emergency Response PURPOSE
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Fire & Explosions
Medical Emergencies & Accidents
Tropical Storms and Typhoons
Earthquakes
Bomb Threats
Kidnapping & Extortion
Terrorist Attacks
Contingent upon the type of industry or business conducted in the Philippines, the following are examples of primary Hazards or Threat Events which historically occur in country with frequency.
Crisis Management & Emergency Response HAZARD EVENTS
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As we enter into the Philippines wet season, risks posed by the existence of low pressure areas that develop into tropical depressions, tropical storms and typhoons, is of greater concern than in past years. In part, this is due to the level of devastation witnessed during the November 2013 Super Typhoon Yolanda.
Tropical Depressions Tropical Storms
Typhoons
Storm Surge & Coastal Flooding
Strong/High Winds
Extreme Rainfall & Inland Flooding
Landslides, and Mudflows.
Whenever a typhoon makes landfall, loss of lives and the destruction of properties are mainly due to the hazards generated within its circulation.
Crisis Management & Emergency Response HAZARD EVENTS
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The Philippines has been directly in the tropical cyclone path within Northwest Pacific Ocean region from 1980 to 2005.
Only the southern portion of Palawan and Zamboanga Peninsula are exposed as less affected areas.
Wikipedia/Global Tropical Cyclone Tracks
World wide cumulative tracks of all tropical cyclones during the 1980 to 2005 time period.
The Pacific Ocean west of the International Date Line see more tropical cyclones than any other basin.
Wikipedia/Global Tropical Cyclone Tracks
Crisis Management & Emergency Response BACKGROUND
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0102030405060
4132
4035
52
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2009 – 2014 Region TD’s
2009 2010 2011 2012 2013 2014
0
20
40
60
80
100 88
3425
56
2009 - 2014 TD Categories
Tropical DepressionTropical StormSevere TDTyphoon
Wikpedia.org 2009-2014 Pacific typhoon seasons
During the 2013 season, the region witnessed 13 Typhoon level Tropical Depressions. Two of which were Category 5 SUPER TYPHOONS.
The 2013 season showed a substantial increase within the region over the previous four year average.
Crisis Management & Emergency Response BACKGROUND
8* March 2014 - WMO Annual Climate Statement for 2013
Typhoon Yolanda, one of the strongest storms to
ever make landfall, devastated parts of the
central Philippines.
Australia saw record warmth for the year, and
Argentina its second warmest year and New
Zealand its third warmest.
Frigid polar air plummeted into parts of
Europe and the southeast United States.
Angola, Botswana and Namibia were gripped by
severe drought.
Heavy monsoon rains led to severe floods on the
India-Nepal border.
Heavy rains and floods impacted northeast China and the eastern Russian
Federation.
Heavy rains and floods affected Sudan and
Somalia.
Major drought affected southern China.
Northeastern Brazil experienced its worst drought in the past 50
years.
The widest tornado ever observed struck El Reno, Oklahoma in the United
States.
Extreme precipitation led to severe floods in
Europe’s Alpine region and in Austria, Czech Republic, Germany,
Poland, and Switzerland.
Israel, Jordan, and Syria were struck by
unprecedented snowfall.
Greenhouse gas concentrations in the atmosphere reached
record highs.
The global oceans reached new record high
sea levels.
Key Global Climate Events of 2013 - WMO
Crisis Management & Emergency Response BACKGROUND
March 2014 - World Meteorological Organization Annual Climate Statement for 2013:“….many of the extreme events of 2013 were consistent with what we would expect as a result of human-induced climate change. We saw heavier precipitation, more intense heat, and more damage from storm surges and coastal flooding as a result of sea level rise…..” (WMO Secretary-General).
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In conjunction with this statement, higher sea surface temperatures (SST) are known to add energy to storms “increasing the intensity of tropical cyclones and typhoons”. Elevated SST reportedly contributed to the Category 5 Super Typhoons Odette (Sep-2013) and Yolanda (Nov-2013) that impacted the Philippines and other Asian regions*.
*NOAA National Climatic Data Center, State of the Climate: Global Analysis for November 2013
Crisis Management & Emergency Response BACKGROUND
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Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec0
5
10
15
20
25
30
35
40
45
10
4 5
9 9
17
26
39 39
31
17
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2009-2014 Tropical Depressions and Typhoons per Month
Tropical Depressions Typhoons
The historical annual timeline of Typhoons in the region would suggest preparations to commence in early May, with monitoring and readiness maintained through the remainder of the calendar year.
Crisis Management & Emergency Response PREPARATION
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CRISIS RESPONSEAdvance Warning, Evacuation/Rescue, and Emergency
Assistance
POST CRISISRecovery and
Business Continuity.
PRE CRISISPrevention,
Preparedness, and Mitigation
OSI Crisis Management auditing and development revolves around three primary disaster phases:
Crisis Management & Emergency Response SCOPE
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An initial pre-defined scope of work to support Client Crisis Management Planning would include, but not be limited to the following:
Audit existing emergency response plans both general and specific to
local Manila based assets, and provincial locations where
business is may be conducted.
Prioritize the review and auditing of plans for response to hazard events associated with the Typhoon season.
Incorporate “lessons learned” resultant of response to the 2014
Typhoon Yolanda crisis event.
Recommend and development plans for response to other
prioritized hazard events as local or provincial requirements are
identified.
Business continuity and hazard impact on personnel, contractors, suppliers, and business units both
locally and provincial.
Confirm organization of Crisis Management Team
for both local and provincial support requirements.
Incorporate advance warning system for
expediting threat event notification.
Audit general guidelines for Command Centers & Staging
Areas, Communications, Emergency Contact, Reporting.
Training, Media Response, LGU
Liaison.
Crisis Management & Emergency Response SCOPE
Through years of in country “lessons learned”, OSI’s approach to crisis management and emergency response planning is aimed at streamlining processes and guidelines so personnel are not inundated with volumes of reading material in order to understand and affect quick response to crisis.
Identify Priority Hazards
Define Response Guidelines
Appoint EMT
MembersProgram Approval
Round Table Program Training
Activate Emergency Response Program
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Crisis Management & Emergency Response METHODOLOGY
SIMPLICITY is the key direction for event response guidelines. The intent is to have two manuals:
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Management ManualProvides the concept and program development. This manual would include Emergency Response Team development, and guidelines pertaining to program specific matters such as Command Centers, Communications, Emergency Contacts, Evacuation, Reporting, Media Response, and Training. This manual will also provide a more thorough descriptive review of cyclical response requirements for each specific crisis event.
Emergency Response Guidelines A manual restricted to single page guidelines for each identified crisis situation, and is considered the operational guide for employees. Keeping inline with simplicity, contents are restricted to quick reference steps to implement immediate responses, and primary emergency communications information.
Crisis Management & Emergency Response METHODOLOGY
Crisis Categories - In line with maintaining simplicity with the comprehension and implementation of crisis management responses, crisis categories are restricted to two levels:
A Category 2 crisis is an incident that can be best handled at the local level, where support at the national level is limited.
A Category 1 crisis is and incident which seriously endangers the safety of Abbott employees and provincial sales representative, which seriously impact on the company’s ability to conduct business. Such incidents are managed and supported at the national level.
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Crisis Management & Emergency Response METHODOLOGY
Crisis Management Teams members are designated and based upon specific local and provincial crisis management requirements. The below are typical CMT designations, where an individual team member may assume one or more responsibilities, and not all positions may need to be utilized.
Crisis Management Team
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Chief Coordinator
Deputy Coordin
ator
Support
Wardens
Legal Coordin
ator
Safety/Security
Coordinator
Finance Coordin
ator
Amenities/Logistics Coordinat
or
Public Relations Coordinat
or
Communications
Coordinator
Crisis Management & Emergency Response METHODOLOGY
Provides a level for assure of financial and operational stability.
Prove to foreign company hierarchy,
insurers, and investors that the business is
robust enough to cope with crisis situations.
Provides opportunity for post-crisis growth.
May fulfill regulatory requirements with client countries or external auditors.
Demonstrates enhanced level of
sophistication.
Show of responsibility to Company
employees, ensuring the welfare of
themselves and family members are a priority
during a crisis event.
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Crisis Management & Emergency Response PROGRAM BENEFITS
Apart from the primary goal of protecting personnel and assets during a crisis event, collateral benefits would include:
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Crisis Management & Emergency Response CONTACT
Orion Support Incorporated (OSI) 7/F, LTA Building118 Perea Street, Legaspi VillageMakati City, Metro ManilaPhilippines 1229
Land-line: (63-2).890 3090Fax: (63-2) 552 7507Vonage Telephone: 1 217 391 3913Email: [email protected]
Lachlan McConnellManager – Security Risk [email protected]