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Create a Training Program That Create a Training Program That Won’t Disappear Won’t Disappear

After Go-liveAfter Go-livePresented by:Jeff Graunke

jeff@graunkeconsulting.com630-204-9376

Graunke ConsultingTraining, Instructional Design, Writing

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Critical MissionCritical Mission

• It is critical to your company's long-term success that the training program continues to:

Help users with changing responsibilities Serve new users Explain new or re-engineered processes Provide documentation/support

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Common MisconceptionCommon Misconception

• What is the product a training program delivers?

• Manuals?

• Classes?

• On-Line Help?• NO, Improved Job Performance

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IngredientsIngredients

• Training Evangelist• Strategic Training Plan• Classroom• Training Database • Intranet Site• On-Line Help• Documentation

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Training EvangelistTraining Evangelist

– Knows and understands Oracle Applications– Trained in Instructional Design– Strong communicator/stand-up trainer – Thirsts for continued learning– Proactive Leader– Fun

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Strategic Training PlanStrategic Training Plan

• Goals are:• Align training with the corporate goals• Communicate the value of training• Facilitate Management Buy-in and support • Build credibility within the organization

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Strategic Training PlanStrategic Training Plan

Consists of:

• Mission Statement

• Role of Training

• Clients

• Customers

• Goals /Objectives

• Policy

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Strategic Training PlanStrategic Training Plan

• Publish it (Intranet)

• Announce it.

• Follow it.

• Live by it.

• Don’t be afraid to change it.

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Classroom(s)Classroom(s)

• Dedicated

• Neat, uncluttered

• Off site or remote

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Training DatabaseTraining Database

• A place to play, experiment and practice

• No testing or development here

• Refresh data at regular intervals

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Take InventoryTake Inventory

Printed Documentation Manuals Training guides FAQ's, Quick reference guides, Cheat sheets, Process flows, Hand outs, Exercises, Etc…

On-line documentation Classes developed Instructors available Other resources

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Intranet Site/PagesIntranet Site/Pages

• Get top billing

• Link to other departments

• Make all resources available here

• Keep it updated

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Help!?!?!?!Help!?!?!?!

• Beyond Oracle’s built in encyclopedic help, users need a step-by-step reference for Oracle procedures in YOUR company.– 24X7 support– Promote it in EVERY Class– Train Help Desk on it– Keep it Updated

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Help!?!?!?!Help!?!?!?!

• Authoring Options:– Oracle Tutor– 3rd Party Help Authoring Tools (RoboHelp)– HTML tool (FrontPage, Dreamweaver, etc…)

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Who Needs Training?Who Needs Training?

• New Employees

• Employees with changing responsibilities

• Re-engineered processes

• New Processes

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Non-Training FactorsNon-Training Factors

• Training will not solve all performance problems. A number of non-training variables impact job performance.

Capacity of the people and the system Conditions Feedback Standards Incentive and motivation Measurement

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Training - The Big PictureTraining - The Big Picture

• Adults want need-to-know information• Class recipe = 1/3 instruction + 2/3 application• Students work harder than instructor• Training should look like the job• Test! No feedback = deteriorating performance• Help them help themselves• Listen to feedback

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MarketingMarketing

• Marketing allows you to: Build credibility Communicate the value of training Communicate success stories Get management buy in Make it fun

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MarketingMarketing

• Here are some examples of Marketing:– Name the training program– Create a logo and motto– Send confirmation letters prior to class– Award Certificates via managers– Promote training success stories– Publish a newsletter

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Follow the steps in this presentation and you Follow the steps in this presentation and you can significantly impact your employees can significantly impact your employees performance on Oracle at go-live and performance on Oracle at go-live and beyond.beyond.

Download a free whitepaper on this topic at www.graunkeconsulting.comDownload a free whitepaper on this topic at www.graunkeconsulting.com

ConclusionConclusion

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Graunke Consulting, Inc. is an Aurora, IL-based consulting company specializing in training, instructional design and writing. Visit our website at www.graunkeconsulting.com.

Jeff Graunke is president and founder of Graunke Consulting. He has created and delivered Oracle Applications training programs for Underwriters Laboratories, City of Chicago, Chicago Public Schools, Chicago Transit Authority, Rockwell FirstPoint Contact and others.

Contact Jeff at jeff@graunkeconsulting.com or at 630-204-9376.

Graunke ConsultingTraining, Instructional Design, Writing