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GET PROACTIVE!With Oracle Premier Support

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Introduction

Explain “Get Proactive”

Overview of Capabilities

Where to Start ?

Product Specific Highlights

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What Is ‘Get Proactive’ All About?

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Avoid the Unexpected, Get ProactiveAvoid the Unexpected, Get Proactive

PREVENTPatch Wizard Analyzes and compares patches currently applied with the ones in the Recommended Patch List. Patch Wizard performs an impact analysis.

Workflow Analyzer Reviews the overall Footprint of Workflow embedded in Oracle Applications.

Newsletters Stay on track with the latest and greatest information for your Product.

Advisory Webcasts Replay - Making the E-Business Suite Upgrade from 11.5.10 Easier Part I / Part II

Certification Important announcements on Extended Support for Oracle E-Business Suite .Stay Current with your Software and Hardware.

RESOLVEPeriod Close Advisors Provides guidance on recommended period end procedures for E-Business Release 12.x.

My Oracle Support Patch Community Connect and Collaborate with Oracle and Peer experts on patch install issues.

Product Information Centers E-Business Support Upgrade Information Center.Access directly from DOC ID 1391332.2

LAB : Finding Answers Includes material showing you tips and tricks of searching in My Oracle Support.

Search Helpers: provide guided resolution steps to resolve specific business issues. Access directly from DOC ID 1391332.2

UPGRADEUpgrade Advisor Specially crafted documents.

Easy to follow Upgrade and migration process workflow.

Patching and Maintenance Advisor Shares Full details to successfully complete pre-patch, patch application, and post-patch requirements.

Maintenance Wizard Automated Upgrade Manual.

Provides a set of step-by-step instructions, including any critical patches required.

Data Model Comparison Provides the database object definition changes between two E-Business releases.

ATG Seed Data Model Comparison ReportProvides a delta view between different E-Business releases by documenting the seed data changes.

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Are You Ready To Get Proactive?

Avoid the unexpected

Don’t leave value on the table

Lower overall organizational costs through preventative maintenance

Reduce risks and maximize uptime

Achieve resolution faster

Streamline and simplify your daily operations

Get even more through connection

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Procurement Offerings

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Product Information Centers

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Product Information CentersComprehensive best practices, tools, and knowledge

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Search Helper

Guided Resolutions following a logical Decision Tree

Find To-the-Point solutions and relevant information based on often reoccurring scenarios and Customer business flows.

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Manufacturing Search Helpers (Guided Resolution) notes for PO, OM, OPM, and Demand Planning [multiple Doc IDs]

Search on ‘EBS search helper’

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Period Close AdvisorOne-stop shop to go through Period Close steps for all products in the order of closing.

Assistance with completing accurately the critical process of Financial Reporting.

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Stay Informed with Oracle E-Business Suite

Oracle E-Business Newsletters — Procurement Newsletter (Doc ID 111111.1)

Follow Oracle Premier Support through social media channels– Twitter– Blog– My Oracle Support Community

Participate in Advisor Webcasts and hear from Oracle Premier Support subject matter experts who will offer methods and solutions to help you avoid potential pitfalls

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Stay Informed - Newsletters

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Procurement Community

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Advisor WebcastsOracle Premier Support Procurement Subject Matter Experts offer Monthly Webcasts to help you avoid pitfalls

Calendar of upcoming Procurement Webcasts (Doc Id 1083713.1)

All webcasts are archived for easy replay!

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