1 Copyright © 1999 Profiles International, Inc. Assessments of the USA & Canada 800-808-6311.
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Transcript of 1 Copyright © 1999 Profiles International, Inc. Assessments of the USA & Canada 800-808-6311.
![Page 1: 1 Copyright © 1999 Profiles International, Inc. Assessments of the USA & Canada 800-808-6311.](https://reader030.fdocuments.in/reader030/viewer/2022032708/56649e7f5503460f94b836ec/html5/thumbnails/1.jpg)
1Copyright © 1999 Profiles International, Inc.
Assessments of the USA & Canada
www.assessments.biz800-808-6311
![Page 2: 1 Copyright © 1999 Profiles International, Inc. Assessments of the USA & Canada 800-808-6311.](https://reader030.fdocuments.in/reader030/viewer/2022032708/56649e7f5503460f94b836ec/html5/thumbnails/2.jpg)
2Copyright © 1999 Profiles International, Inc.
CALL CENTERS ARE ONE OF THE
FASTEST GROWING SEGMENT OF THE
AMERICAN ECONOMY!
![Page 3: 1 Copyright © 1999 Profiles International, Inc. Assessments of the USA & Canada 800-808-6311.](https://reader030.fdocuments.in/reader030/viewer/2022032708/56649e7f5503460f94b836ec/html5/thumbnails/3.jpg)
3Copyright © 1999 Profiles International, Inc.
•ADVERTISING•SALES
•COMMISSIONS
•PROMOTIONS
![Page 4: 1 Copyright © 1999 Profiles International, Inc. Assessments of the USA & Canada 800-808-6311.](https://reader030.fdocuments.in/reader030/viewer/2022032708/56649e7f5503460f94b836ec/html5/thumbnails/4.jpg)
4Copyright © 1999 Profiles International, Inc.
Introduce them to your product
Develop their need to buy
Close the sale
Refer them to other goods & services
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5Copyright © 1999 Profiles International, Inc.
“CUSTOMERS GO WHERE THEY ARE
WANTED AND
STAY WHERE THEY ARE
APPRECIATED.”
![Page 6: 1 Copyright © 1999 Profiles International, Inc. Assessments of the USA & Canada 800-808-6311.](https://reader030.fdocuments.in/reader030/viewer/2022032708/56649e7f5503460f94b836ec/html5/thumbnails/6.jpg)
6Copyright © 1999 Profiles International, Inc.
How do you Measure Call Center Sales
Success?• Calls Per Hour?• Sales Above Quota?• Cross-Over Sales?• Repeat Business?
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7Copyright © 1999 Profiles International, Inc.
THE VALUE OF A CLIENT?
IT’S ALL IN THE HANDS OF THE EMPLOYEES!!!
![Page 8: 1 Copyright © 1999 Profiles International, Inc. Assessments of the USA & Canada 800-808-6311.](https://reader030.fdocuments.in/reader030/viewer/2022032708/56649e7f5503460f94b836ec/html5/thumbnails/8.jpg)
8Copyright © 1999 Profiles International, Inc.
How Do They Get Hired?
![Page 9: 1 Copyright © 1999 Profiles International, Inc. Assessments of the USA & Canada 800-808-6311.](https://reader030.fdocuments.in/reader030/viewer/2022032708/56649e7f5503460f94b836ec/html5/thumbnails/9.jpg)
9Copyright © 1999 Profiles International, Inc.
Key Factors ForOutstanding Call Center Sales
• SKILLS • KNOWLEDGE• PERSONALITY
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10Copyright © 1999 Profiles International, Inc.
How Can You Be Sure ?
![Page 11: 1 Copyright © 1999 Profiles International, Inc. Assessments of the USA & Canada 800-808-6311.](https://reader030.fdocuments.in/reader030/viewer/2022032708/56649e7f5503460f94b836ec/html5/thumbnails/11.jpg)
11Copyright © 1999 Profiles International, Inc.
1. We Test Your Best-of-the-Best2. We Document Their “Sales DNA”
3. We Create Unique Job Patterns Where Their “Sales Core Competencies” Cluster
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12Copyright © 1999 Profiles International, Inc.
• Measures Call Center Sales Knowledge/Skills
• Measures 8 Key Behavioral Characteristics
• Reliable & Valid (Over 10,000 people studied)
• Internet Administration
• Pre & Post Employment
• Established Patterns or We Can Create Your Own Unique Benchmarks
![Page 13: 1 Copyright © 1999 Profiles International, Inc. Assessments of the USA & Canada 800-808-6311.](https://reader030.fdocuments.in/reader030/viewer/2022032708/56649e7f5503460f94b836ec/html5/thumbnails/13.jpg)
13Copyright © 1999 Profiles International, Inc.
• Knowledge• Assertiveness• Persistence• Empathy
• Drive• Organization• Maturity• Creativity• Incentive
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14Copyright © 1999 Profiles International, Inc.
Call Center Sales
Graphic Summary
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15Copyright © 1999 Profiles International, Inc.
Call Center Sales
Survey
Narrative
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16Copyright © 1999 Profiles International, Inc.
•ADVERTISING
•SALES
•COMMISSION
•PROMOTIONS
It Costs More To Acquire A Client Than to Maintain An Existing
Relationship!
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17Copyright © 1999 Profiles International, Inc.
The Call Center Survey™
Now Gives You The Opportunity To Make A
Difference!
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18Copyright © 1999 Profiles International, Inc.
Here’s How!!
•Increased Revenue
•Client Retention
•Higher Satisfaction
•Referrals
• More Sales • Fewer Order Cancellations
• Reduce Turnover
• Maximize Productivity
Increase Profits!
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19Copyright © 1999 Profiles International, Inc.
Meeting TheCall Center Sales
Challenge!Let’s Get Started Now!
Assessments of the USA & Canada
www.assessments.biz800-808-6311