1. Communication in Health Care

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Communication in Health Care

485 NUR

Module One

Introductory Module

Dr. Fatma M. Baddar

Dr. Hanan A. EzzatPh.D., M.Sc.N., B.Sc.N.

Nursing Administration & Education Dept.

College of Nursing


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What You Want to Learn in

This Course?


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Three Modules

(1)

Introductory

(Basics)

(2)

Intra and Interpersonal

Communication

(3)

Organizational

Communication


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Module ONE:

Objectives

Define Communication and major relevant

concepts and definitions.

Recognize the nature and importance of

communication on personal and work lives.

Explain the elements of the communication

process.

Differentiate among various barriers that may

hinder the communication process.


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Objectives (Cont.)

Identify the principles of effective

communication.

Propose different examples for each of the

communication types.

Apply the communication zones in accordance

to the communication contingency.


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Objectives (Cont.)

Criticize simulated scenarios pertaining to

effective Vs non-effective communication.

Distinguish among the communication

styles.

Appraise the magnitude ofcommunication

techniques on the effectiveness of thecommunication process.


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Introduction:

When we communicate, we speak, listen, and

observe, and learn.

The way we communicate is a learned style. Aschildren, we learn from watching our parents and

other adults while they communicate.

As an adult we can learn to improve the way we

communicate by observing others who

communicate effectively, learning new skills, and

practicing those skills.


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Attention ! ! ! :

The ability to communicate effectively at work,

home, and in life is probably one of the mostimportant sets of skills a person needs. It is alsonot easy, and we all have probably hadexperiences where our communication failed orran into a barrier. So, if we can understand thecommunication process better and improve it, wewill become a more effective and successfulcommunicator


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What is

COMMUNICATION? ? ?


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Communication

Process of sharing, or exchange or

conveying or transmitting ideas,thoughts, and feelings with other

people and having those ideas,

thoughts, and feelings understood bythe people we are talking with.


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Also, Communication is :

process by which a person, group,

organization (the sender) transmits

some type of information (the

message) to another person, group,

organization (the receiver).


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Effective Communication

is a two-way process through which

sending the right message, that is also

being correctly receivedand understood

by the other person (s).


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NOTICE ! !

The key element in

Effective Communication

is

Understanding.


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The Communication Process


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Transmission Phase

information is shared by two ormore people

Feedback Phase

common understanding isassured


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1. Sender (Source):

you need to be clear about :

why you're communicating,

what you want to communicate.

You also need to be:

confident that the information is useful andaccurate.


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why you're communicating

Why


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what you want to communicate

What


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The target person and to know its characteristics

Who


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Refers to the appropriate channelto be used for the communication.

How


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It refers to the appropriate time to

contact the other party

When


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It refers to the right place, who will be

contacting the other party

Where


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2. Message:

Information that you want to communicate.

confident that the information is useful

and accurate and understood.


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3. Encoding:

This is the process of transferring the

information you want to communicate into

a form that can be sent andcorrectly

decodedat the other end.


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How Success You are in

Encoding the Message YouWant to Communicate

? ? ?


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Ask yourself

Is Your Information Clear?

Is Your Information Concise?

Did you Know Who areyour Audiences ?

Did you AnticipateSource (s) of Confusion

among your audiences?

Did you Try to Eliminatethese Sources ?


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4. Channel:

Messages are conveyed through channels.

Verbal channelsincluding face-to-face

meetings, telephone and videoconferencing;

Written channelsincluding letters, e-mails,

memos and reports ...etc.


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Are All Channels of Same

Weight of Effectiveness? ? ?


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How Can You Convey a

Long List of Directions? ? ?


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5. Decoding:

As:

Taking time to read a message carefully.

Listen actively to a message.

N.B.:

Confusioncan arise from errors in decoding as it

may arise from encoding


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6. Receiver:

Your message is delivered to individual

members of your audiences.

You have in mind the actions or reactions youhope your message will get from this audience.

Each one of your audiences came to the

communication process with a set of ideas andfeelings that may affect either negatively or

positively.


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7. Feedback...

Includes verbal and nonverbal reactions from

audience to your communicated message.

It is the only thing that can give you confidence

that your audience has understood yourmessage.


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8. Context

The situation in which your message is delivered.

This may include the surrounding environment or

broader culture.

Noise:Anything harming the communication process.


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. . . NOW . . .

What is the

Importanceof

Communication


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Importance of Communication

It is a means of interaction between the various

parties, whether they are members of the faculty or

staff members or employees or students, or betweensuch parties.

It is the essence of the educational process and

research, where success depends on the skills of oral

or written communication to communicateunderstandable information to the other party

(students / researchers)


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It is an important means of management

practices of planning, organizing, directing

and supervision and control onperformance.

Is an important instrument for achieving

coordination between the managementactivities and administrative work


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It is an important tool for interaction between the

organization (University / College / health agency)

and the surrounding environment and therebyadapt to different environmental variables

(economic / political / social ... etc).

It is an imperative for individuals to achieve theirpersonal and organizational needs


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Help individuals to understand and pursue

personal/organizational objectives.

Improve both organizational and individualperformance.

Organizational communications cover every

management function.

Organizational culture depends mainly on

communications.


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Any

QuestionsThank You

Dr. Fatma

1. Communication in Health Care

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