1 Communicating Effectively The transference and understanding of Meaning Supervisors participate in...
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1 Communicating Effectively The transference and understanding of Meaning Supervisors participate in two types of communication: Formal and Informal
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Transcript of 1 Communicating Effectively The transference and understanding of Meaning Supervisors participate in...
1
Communicating EffectivelyThe transference and understanding
of
Meaning
Supervisors participate in two types of communication:
Formal and Informal
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Methods of Communication
Formal Communication
Communication that addresses task-
related issues and tends to follow
the organization’s authority chain.
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Methods of Communication
Informal Communication
Communication that moves in any direction, skips authority levels, and is as likely to satisfy social needs as it is to facilitate task accomplishments.
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Methods of Communication
Oral Communication
Transmission of information
through the spoken word and
includes a nonverbal component
which can enhance the message.
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Methods of Communication
Written Communication
When the message is intended to
be official…when it has long-term
implications…or if it is highly
complex…and when a permanent
record is needed.
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Methods of Communication
Electronic Communications
Today, one can rely on a number of sophisticated electronic media to carry communications. E-Mail, voice mail, paging, cellular telephones, video conferencing, Etc.
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Methods of Communication
Nonverbal Communications
Communication that sends
messages without words through
the use of body language and
verbal intonations.
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Methods of Communication
The Grapevine
The means of communication by
which most operative employees
first hear about important changes
introduced by management.
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Barriers to Effective Communication
Day-to-Day
Supervisors are busy and instead
of planning their days in great
detail, they are often forced to
react to events and people.
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Barriers to Effective Communication
Interruptions are frequent, allowing
little time to be devoted to any
single activity, additionally
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Barriers to Effective Communication
Supervisors spend most of their
time communicating verbally on
the telephone, in meetings, or in
one-on-one contacts.
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The Barriers
Language
Listening Habits
Lack of Feedback
Perception
Role Requirements
Information Medium
Lack of Honesty
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Language
Words mean different thing to different people.
Age, education, cultural background
are three of the more obvious variables
that influence the language people use
and the definitions they give to words.
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Lack of Feedback
How do you know is someone has received your message and
comprehended it in the way that you meant?
Use Feedback
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Perception
Your attitudes, interests, past experiences, and expectations
determine how you organize and interpret your surroundings.
Senders and receivers each bring their own set of perceptual biases.
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Role Requirements
People in organizations play roles. They engage in behavior patterns
that go with the positions they occupy in the organization.
People playing different roles see and hear the world consistent with their role requirements.
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Information Medium
Media differ in the Richness of Information they transmit.
A measure of the richness of information is the amount of information that is transmitted based on multiple information cues (words, posture, facial expressions, gestures, intonations), immediate feedback, and the personal touch.
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Lack of Honesty
A good deal of what passes as “poor communication” is nothing other than individuals purposely avoiding honesty and openness
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Improving Communication Effectiveness
Think FirstConstrain Emotions
Learn to ListenTailor Language to the Receiver
Match Words with ActionUtilize Feedback
Participate in Assertiveness Training
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Active Listening
A technique that requires an individual to “get inside” a
speaker’s mind to understand the communication from the speaker’s
point of view.
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Active Listening Steps
Be Motivated
Make Eye Contact
Show Interest
Avoid Distracting Actions
Show Empathy
Take In the Whole Picture
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Active Listening Steps
Ask Questions
Paraphrase
Don’t Interrupt
Integrate What’s Being Said
Don’t Overtalk
Confront Your Biases
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Active Listening Steps
Make Smooth Transitions Between Speaker and Listener
Be Natural
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The Importance of Giving Feedback
Focus on Specific Behaviors Keep Feedback Impersonal Keep Feedback Goal Oriented Make Feedback Well Timed Direct Negative Feedback
