1 Coast Guard SUPRT Program. ValueOptions Founded by Navy Psychiatrist Recognized leader in...
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Coast Guard SUPRT Program
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ValueOptions
• Founded by Navy Psychiatrist
• Recognized leader in providing EAP and Work Life Balance Services
• Over 30 years or providing these services
• Provide services to over 30 million lives including 6.2 million lives associated with the uniformed services
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• EAP Counseling• Consultations• Work Life Balance • Legal, Financial and Tax Services• Health Coaching• Career Counseling for Dependents• Training• Critical Incident Support
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Range of Support
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General Eligibility
• Active Duty, Members of the Selected Reserve, Civilian Employees
• Family members
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Reliable Access
• Accessed by 855-CG SUPRT or www.CGSUPRT.com
• Primary Call Center in Chesapeake, VA• After hours handled by Central Night Services• Disaster Recovery and Call Surge supported by
multiple call Centers• Website has redundancy for maximum service
levels
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EAP Counseling
• 12 sessions per problem on a rolling 12 month period
• Master’s level counselors answer CG SUPRT line• Face-to-Face counseling by credentialed network• Telephonic counseling provided by licensed
clinician• Online Chat provided by licensed clinician
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Consultation
• Telephonic consultation for managers, supervisors and commands regarding staff with performance issues due to personal concerns
• Partner with managers to develop effective strategies to assist staff
• Web-based tools, handbooks and videos• Training on the CG SUPRT Program
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Work Life Balance
• Child Development and Care• Adult and Elder Care• Daily Living Issues• Summer Camps• Special Needs Children and Adults• Parenting Skills• Educational Resources for Children
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Legal
• 30 minute free telephonic consultation by attorney
• Referral to local attorney for free, initial consultation and 25% discount if the individual desires to continue
• Identity Theft Services• Online legal tools and content
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Financial and Tax Advice
• 30 minute telephonic consultation on financial concerns (there are no financial products or investments promoted)
• Online financial calculators and tools as well as content including videos and webinars
• Link to H&R Block specific website for the filing of Federal and up to three State tax returns for free
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Health Coaching
• 45-minute sessions: different than EAP counseling
• Online “chat” and telephonic options• Online coaching modules: Living Series• Length of coaching varies (5-6 months average)
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Coaching Process
• Explore and assess• Vision and establish areas of focus• Goal development and plan• Monitor progress and accountability• Outcomes
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Areas of Coaching Focus
• Weight, time, or stress management
• Exercise and fitness
• Life transition: new baby, move, empty nest
• Responsible drinking
• Tobacco cessation
• Personal leadership
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Plan Development
• Create SMART/MAP goals • Specific Measurable, Attainable, Realistic, Timely• Measurable, Attainable/Achievable, Passionate
• Commit to an Action Plan
• Discuss barriers, triggers, strategies
• Evaluate effectiveness of behavior-change strategies (ongoing)
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Why Do Participants Work with a Coach?
• Physical behavior change
• Empowerment
• Energy
• Support
• Accountability
• Perspective
• Self-confidence
• Resilience
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Health and Wellness Coaches
• Interdisciplinary team of health professionals
• Have degrees in health-related fields
• Certified in coaching
• Have clinical and behavior change expertise
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Online Coaching Programs
• LivingEasy™, a resiliency and stress management tool
• LivingLean™, a workshop to control unhealthy eating habits
• LivingFree™, a course proven to help members stop smoking
• LivingFit™, where members learn to make exercise a habit
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Career Counseling
• Online web tools that assist with resume development, career planning and improving interviewing skills
• Telephonic support for dependents utilizing these tools
• Referrals to local assistance
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Training
• 10 live program briefings via webinars and/or teleconferences
• In-person orientations about CG SUPRT• Numerous online webinars and videos including
the LifeSpeak series
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Critical Response
• Partnership that includes two tiers of service: supplemental trained clinicians deploy to the incident and corporate level crisis response experts added to the USCG team
• Trauma response network of trained clinicians numbering 4,000 nationwide available within 24 hours to travel
• Content and webinars available through www.CGSUPRT.com
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Website
• Award winning website with USCG customization
• Thousands of vetted articles supporting over 200 topics
• Interactive tools, webinars and videos• Customized online announcements• Spanish content and navigation
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Quality Assurance
• Specific USCG Training for staff
• Annual Quality Assurance program evaluation provided included concerns and course corrections
• Complaints should be directed to the COR
• 2 tier approach to obtaining evaluation/satisfaction data
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Promotion
• Brochure• Video• Quarterly e-bulletins on a variety of topics• CGSUPRT.COM announcements• Organic touch points
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Next Steps