1 Budget Activity: CSHD A013 - Low Income Home and Energy Assistance Program (LIHEAP) Purpose: To...

1

Budget Activity: CSHD A013 - Low Income Home and Energy Assistance Program (LIHEAP) Purpose: To provide temporary financial assistance to help low-income families with home heating costs Priority of Government: Move low-income and vulnerable families to self-sufficiency Agency Priority: Community Capacity

Analysis:

• Energy Assistance distributed nearly $52 million in the 2011 heating season. Due to a delay in funding and a milder winter, A slightly higher percentage of eligible households were served during 2011 than during the 2010 heating season. This is due to the amount of funding and timing of the releases

• Commerce committed a total of $1,750,000 in LIHEAP funds during the 2010 and 2011 heating season to basic food clients in order to cover the standard utility allowance. Each dollar leverages approximately $84 in food benefits annually. The total effort leverages more than $70 million in federal funds annually.

• Targets fluctuate as federal funding levels change.This slide is updated annually in October.

2003 2004 2005 2006 2007 2008 2009 2010 20110

20,000

40,000

60,000

80,000

100,000

120,000

140,000

0

20,000,000

40,000,000

60,000,000

80,000,000

100,000,000

120,000,000

140,000,000

62,100 61,10072,400

81,500

63,400 66,700

104,40097,664

111,157

70000

120000

70000

135000

1067- Number of Households Served (output)

Households servedEnergy Assistance direct service dollarsHouseholds served target

Program Year

Num

ber o

f Hou

seho

lds

Serv

ed

Ener

gy A

ssis

tanc

e D

irec

t Ser

vice

Dol

lars

Action Item Lead Due Date Date Completed

Address federal recommendations, per program policies and procedures, for increased documentation surrounding fraud.

Cinqué Finnie October 2011 October 2011

Action Plan

2

Budget Activity: CSHD A003 - Community Services Block Grant (CSBG) Purpose: Eliminate or ameliorate effects of poverty by funding a network of community action programs that provide services Priority of Government: Improve the security of Washington's vulnerable children and adults Agency Priority: Community Capacity

Analysis:• Due to a nationwide database glitch, the number of low-

income individuals receiving one or more non-emergency services is not yet available. This slide will be updated next quarter.

• The total number of individual clients served in 2011 in Washington was 759,852 (down from 2010 by over 182,000).

• The total number of unique families served in 2011 was 296,444 (down from 2010 by over 14,000).

• Possible reason for reduction in total clients served from 2010 is that CSBG ARRA funding no longer available, and CAAs reported other funds were harder to access.

This slide is updated annually in April.

CY 2006 CY 2007 CY 2008 CY 2009 CY 2010 CY 20110%

10%20%30%40%50%60%70%80%90%

100%

0

25,000

50,000

75,000

100,000

125,000

58%

74% 74%

48%

93%

1069 – The Percent of Low Income Individuals Receiv-ing One or More Non-emergency Services from a

Community Action Agency Who Make Progress During the Period (outcome)

Actual TargetPeople Enrolled

Calendar Year

Perc

enta

ge o

f Ind

ivid

uals

Mak

ing

Prog

ress

Num

ber o

f Ind

ivid

uals

Enr

olle

d

Action Plan:


Review year-end data in February and March, 2012 Maitri Sojourner March 31, 2012

March 29, 2012

Review state data totals once database glitch is fixed by NASCSP. Maitri Sojourner Spring, 2012

3

Budget Activity: CSHD A012 - Long Term Care Ombudsman Purpose: Ombudsmen protect and promote the rights and quality of life of long-term care residents. Priority of Government: Improve the security of Washington’s vulnerable children and adults Agency Priority: Community Capacity

Analysis:• This measure tracks health and safety complaints, the most

serious complaints that the ombudsmen investigate. Health and safety complaints are: abuse, neglect and exploitation; transfer/discharge; care; and outside perpetrator.

• Last quarter the Ombudsman investigated 213 verified complaints and resolved 203 (97 percent).

This slide is updated quarterly with no lag in data.Q

5Q

6Q

7Q

8Q

1Q

2Q

3Q

4Q

5Q

6Q

7Q

8Q

1Q

2Q

3Q

4

FY 09 FY 10 FY 11 FY 12

75%

80%

85%

90%

95%

100%

0

50

100

150

200

250

300

350

91%91%89%

94%

88%

92% 92%

95%96%

94%

90%

92%93%

97%

92%

97%

1073- Percent of Health and Safety Complaints Resolved in Long-term Care Facilities (outcome)

Actual Target Verified Complaints Received

State Fiscal YearPe

rcen

tage

of C

ompl

aint

s Re

solv

ed

Num

ber o

f Com

plai

nts

Rece

ived


Begin RFA process to search for qualified providers to administer statewide Long-Term Care Ombudsman program.

Maitri Sojourner October 2011 Postponed Due to Budget Cuts

We currently track health and safety complaints/resolutions. The new state Long-Term Care Ombudsman will research other data sets we might track.

Long-Term Care Ombudsman

July 2012

Action Plan

4

Budget Activity: CSHD A021 – Sexual Assault Prevention Purpose: Increase the understanding and awareness of sexual violence in communities statewide Priority of Government: Improve the security of Washington’s vulnerable children Agency Priority: Community Capacity

Analysis:• The Sexual Assault Prevention Program is designed to increase

awareness of sexual assault and abuse and build skills within communities to prevent sexual violence.

• Increases in October through December are due primarily to the beginning of the school year, and remains consistent between Year 1 (Q2) and Year 2 (Q6).

• The initial confusion in Q1 and corrections in Q2 may have leveled off by Q3 and results are much closer to target.

This slide is updated quarterly with a one quarter lag to ensure accuracy

Q5 Q6 Q7 Q8 Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8FY 11 FY 12 FY 13

05,000

10,00015,00020,00025,00030,00035,000

29,28025,433

25,689 29,101

9,108

32,328

22,823

1085 – The Number of People who Participated in Prevention Presentations/Events (output)

Actual Target

State Fiscal YearN

umbe

r of P

arti

cipa

nts


Continue to implement the revised statewide plan approved by CDC. Stephanie Condon

June 2013

Action Plan

5

Budget Activity: CSHD A019 Retired Senior Volunteer Program (RSVP)Purpose: Uses talents and lifelong experience of volunteers over age 55 to help with diverse community needsPriority of Government: Improve the economic vitality of businesses and individualsAgency Priority: Community Capacity

Analysis:• The Retired Senior Volunteer Program (RSVP) provides funding to

recruit citizens to help with community needs at nonprofit agencies and other organizations who rely on volunteers for their operation.

• Sectors that rely on retired senior volunteers include healthcare, food banks, adult literacy, senior meal programs, small businesses, and after school programs.

• RSVP stakeholders report that economic factors are causing seniors to take part-time jobs and volunteer less.

• These volunteer hours provide us with approximately $12.4 million of in-kind savings.

• In 2011, there were 2, 829 new volunteer placements.• Volunteer hours for 2011 were 1,797,355.

Data reported annually in February.

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 130

2,0004,0006,0008,000

10,00012,00014,00016,00018,000

13,213 12,841 12,651

10,897

12,79911,517

1087 - Number of volunteer placements (output)

Actual Target

State Fiscal Year

Num

ber o

f Pla

cem

ents


Provide volunteerism by Priorities of Government and subcategories for future GMAP.

Diane Fay FY 2011

Action Plan

6

Budget Activity: CSHD A168 - Asset Building for Working Families Purpose: Provides opportunities and incentives for families to save, acquire and preserve assets Priority of Government: Improve the security of Washington’s vulnerable children and adults Agency Priority: Community Capacity

Analysis:• Individual Development Accounts create incentives to save and

invest in assets. IDA account holders have leveraged federal and private funds.

• Since the IDA program has not received additional funding since 2007, the program met all enrollment targets in Q6, 2009 and now it is focused on graduation targets (assets purchased). Eventually all currently enrolled accounts will be closed as assets are purchased.

• The IDA program continues to help families save and build economic security and stimulate the economy. Last quarter IDA accounts purchased 2 homes, capitalized 13 businesses, created 4 education accounts and purchased 1 vehicle.

This slide is updated quarterly with no lag in data.


0

20

40

60

80

100

120

140117

39

56

31 27

57 55 5948

2011

20

1088 – Number of Assets Purchased (output)

Purchases Purchase Target

State Fiscal Year

Indi

vidu

al D

evel

opm

ent A

ccou

nts


The program manager provides ongoing training and technical assistance to counties including King, Pierce, Cowlitz, Clark, Spokane, Chelan-Douglas, and Grant counties.

Diane Fay Ongoing

Monitoring visits of Lower Columbia CAP, Spokane Neighborhood Action Program, Associated Ministries and Tacoma Housing Authority.

Diane Fay Quarterly

Action Plan

7

Budget Activity: CSHD A097 - Community Mobilization Against Substance Abuse Purpose: Support quality community initiatives to reduce substance abuse and violence through evidence based programs Priority of Government: Improve the safety of people and property Agency Priority: Community Capacity

Analysis:• Outcome data confirms that nationally recognized programs are

being effectively replicated in Washington.

• Prevention programs are at risk nationally and in Washington State due to declining resources.

• Substance abuse and violence prevention services include parenting education classes and events, and family wellness camp.

• Participants are surveyed before and after they participate in programs to assess program effectiveness.

Data is updated annually in August of the following state fiscal year.

2005 2006 2007 2008 2009 20100%

10%20%30%40%50%60%70%80%90%

100%

73% 72%77%

86%

97%

85%

1090 - Percent of Family Based Prevention Services where Individuals Made Progress*

(outcome)

Actual Target

Program Year


Search for new funding mechanisms to support delivery of programs on the local level. None identified to date.

Ramona Leber Immediate Ongoing

Action Plan

8

Budget Activity: CSHD A017 Reemployment Service Centers Purpose: Provides newly unemployed workers with services that eliminate barriers to job searchPriority of Government: Improve the economic vitality of businesses and individuals Agency Priority: Community Capacity

Analysis:• Centers are funded by an Employment Security

Department’s Penalty and Interest fund. Commerce has an interlocal agreement to contract services to three local contractors providing services in King, Jefferson, Clallam, Grays Harbor, and Pacific Counties.

• Companies were experiencing massive layoffs in record numbers in 2009. In second half of FY10, while layoffs continue, the number of employees being laid off at one time began to decrease. In 2011 we see this trend continuing to reduce the number of workers accessing unemployment services, although this number has not yet reached pre-recession levels.

This data is reported by state fiscal year annually following the 4th and 8th quarters. This slide is updated in the 1st and 5th quarters.

2006 2007 2008 2009 2010 20110

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

0

1000

2000

3000

4000

5000

6000

7000

8000

9000

10000

15,828

9,520

16,992

47,123

35,159

20,702

22441887 2260

9467

5348

3796

1092 – Units of service delivered (output)

Units Delivered

Units Delivered Target

People Served

Year

Uni

ts D

eliv

ered

Peop

le S

erve

d


Continue to work with providers on service delivery Eva Harper July 2012

Action Plan

9

Budget Activity: CSHD A178 – Financial Fraud and Identity Theft (FFIT) Task Forces Purpose: To fund law enforcement investigators, prosecutors, and other resources for investigation & prosecution of financial fraud and identity theft crimes at a regional levelPriority of Government: Improve the safety of people and property Agency Priority: Community Capacity

Analysis:• Financial Fraud and Identity Theft is a growing crime which often

spans multiple criminal justice jurisdictions. In response, the legislature has established two regional task forces which began operation in late 2009: Greater Puget Sound Task Force (King & Pierce county area) and the Spokane County Task Force.

• This program is funded by a fee on Uniform Commercial Code filings established by Second Substitute House Bill 1273 (2008).

• The Number of Convictions represents the combined efforts of both FFIT task forces. Financial fraud investigations are complex, and typically require intensive commitment of time and resources to reach successful outcomes – sometimes including multiple suspects of organized criminal operations. For this reason, conviction rates can be somewhat variable. The Task Forces are maturing.

• The 2011Greater Puget Sound Task Force Report and the Spokane Task Force Report are available at www.commerce.wa.gov.

This slide is updated quarterly.

Q3 Q4 Q5 Q6 Q7 Q8 Q1 Q2 Q3 Q4FY 10 FY 11 FY 12

0

50

100

150

200

3718 25 31 26 22

59 5992

158

1096 – Number of Convictions resulting from the Prosecution of FFIT Task Force Cases

(outcome)Actual Target

State Fiscal Year

Num

ber o

f Con

victi

ons


Prepare new contracts for each Financial Fraud and Identity Theft Task Force to provide budget and work plan for SFY 2012.

J. Harvey Queen June, 2012 Completed June, 2012

Conduct annual monitoring visits to each Financial Fraud and Identity Theft Task Force to assure contract compliance

J. Harvey Queen June, 2012 Completed June, 2012

Action Plan

http://www.commerce.wa.gov/DesktopModules/CTEDPublications/CTEDPublicationsView.aspx?tabID=0&ItemID=8943&MId=846&wversion=Staging

http://www.commerce.wa.gov/DesktopModules/CTEDPublications/CTEDPublicationsView.aspx?tabID=0&ItemID=8942&MId=846&wversion=Staging

http://www.commerce.wa.gov/

10

Budget Activity: CSHD A174– Statewide Dispute Resolution Center (DRC) Program Purpose: Ensure that citizens have access to litigation alternatives through dispute resolution programs Priority of Government: Improve the safety of people and property Agency Priority: Community Capacity

Analysis:• The Dispute Resolution Centers (DRCs) enhance the capacity and

availability of out-of-court mediation services statewide by funding mediator training and mediation expenses.

• DRCs provide mediation and training in twenty-five counties which cover 94 percent of the state’s population.

• DRCs keep prices affordable because most services are provided by dedicated professionals volunteering their time.

• Target for 2011 reduced by 11 percent due to budget cuts.• 2011 cases by type:

Business / Workplace 28.0 %Parenting Plans 21.0%Landlord / Tenant: 18.0%Neighborhood 5.0%Divorce 5.0%All Others* 22.0%

* Includes School, Elder, Parent/Teen and Victim/Offender.

Data is available annually in April.

2006 2007 2008 2009 2010 20110

1,0002,0003,0004,0005,0006,0007,000 6,599

5,535 5,777 5,846 5,6805,332

1098– Number of non-litigation cases an-nually (output)

ActualTarget

Year

Non

-Liti

gati

on C

ases


Approve a plan and statement of work to reduce litigation cases across the state. Assist in program monitoring as needed.

Bill Johnston Annually Ongoing

Action Plan

11

Budget Activity: CSHD A179 – New Americans and Workforce Development Programs Purpose: Provide naturalization assistance for legal permanent residentsPriority of Government: Improve the safety of people and property Agency Priority: Community Capacity

Analysis:• The New Americans Program was created in 2008, consistent with

the Governor’s Executive Order 08-01 that asserted the value of naturalization assistance for the many legal permanent residents who come to Washington.

• This program provides technical assistance including free access to immigration experts who work with applicants to make sure that applications are completed correctly. Submitting an accurate N-400 application important because the filing fee is $695 and the applicants often wait over a year before moving to the next phase of naturalization.

• The New Americans Program subcontractors ensure applications are completed correctly through: a) Board of Immigration Appeals (BIA) accreditation b) G-28 forms for their clients, which recognize subcontractor staff as the client’s legal representative and c) Citizenship Day events statewide where applications are reviewed a number of times by volunteer attorneys.



050

100150200250300

43

144

228 263

96

259

171

11083

164

95

216

1100 – Number of program participants completing N-400 applications for citizen-

ship. (output)ActualTarget

State Fiscal Year

Num

ber o

f N-4

00s


Submit the New Americans report to the Legislature Joyce Beebe September 2012

Action Plan

12

Budget Activity: CSHD A064 - Lead Based Paint Hazard Mitigation Purpose: Ensure work performed within homes that contain lead-based paint is completed in a safe and healthy manner Priority of Government: Improve the safety of people and property and Improve the health of Washingtonians Agency Priority: Community Capacity

Analysis:• The implementation of the renovation rule has dramatically

increased trainings. The program started taking applications March 16, 2011.

• Historically, the program receives approximately 250 applications in a year with the second quarter receiving the highest number of applications followed by a dip the third quarter. This changed with the addition of the Environmental Protection Agency’s (EPA) Renovation, Repair and Painting rule (RRP). Our measure is a combination of RRP and Abatement. 860 new individuals and firms are RRP certified in the first full quarter after RRP was implemented. 93 new individuals and firms were certified under Abatement.

• While our targets are based on historical data, accurate quarterly targets are difficult to set, since the number of firms and individuals getting certified is a function of economic conditions. When the economy is bad and work dries up, we tend to see more demand for training.

This slide is updated annually. Data as stands is for FY12 Q1. The next update will be FY13 Q5.

FY 09 FY 10 FY 11 FY 12 FY 130

200400600800

100012001400

51

506

1235 - Number of firms and individuals certi-fied in lead-based paint inspection and re-

mediation (output)Actual AbatementActual RenovatorsActual Before FY 12Target AbatementTarget Renovators

State Fiscal Year

Certi

ficati

ons


Finalize policies and procedures for the Renovation, Repair and Painting rule. LBP staff December 2012

Action Plan

13

Budget Activity: CSHD A065 - Low Income Weatherization and Matchmakers Program Purpose: Improve energy efficiency and preserve affordability of low-income housing through energy conservation and repair measures Priority of Government: Improve the safety of people and property and Improve the health of Washingtonians Agency Priority: Community Capacity

Analysis:• Recovery Act units are combined with regular

weatherization units in this measure. They are shown as the gray portion of the stacked bar. Recovery Act data labels are shown above the stacked bar and in red.

• Regular Recovery Act production ended December 31, 2011.

• The Sustainable Energy Resources for Consumers Recovery Act grant continues through July 2012 and is included in the Recovery Act unit count.



0100020003000400050006000700080009000

8181651 2076 2595

680 815 10002008

271 271

18532923

47

921

3369

5043

1547

3398

4735

5966

1168

2655

2742

3240

1237- Number of units preserved through weatheriza-tion and repair (outcome)

Regular Weatherization Recovery Act Targets

State Fiscal Year

Num

ber o

f Uni

tsAction Plan


Work with weatherization network on post-Recovery Act performance strategy. Steve Payne, Teri Ramsauer

September 30, 2012

Review with weatherization network annual performance plan to results Teri Ramsauer Quarterly

14

Budget Activity: CSHD A068 - Mobile Home Relocation Assistance Purpose: Provide financial reimbursement to low-income families displaced due to mobile home park closure Priority of Government: Improve the economic vitality of businesses and individualsAgency Priority: Community Capacity

Analysis:• 10 homeowners were reimbursed from the waitlist Q4,

maintaining allotment plan to ensure fund stability.


Q5

Q6

Q7

Q8

Q1

Q2

Q3

Q4

Q5

Q6

Q7

Q8

Q1

Q2

Q3

Q4

FY 09 FY 10 FY 11 FY 12

05

101520253035

1517

1115

710

30

0

96

16

2

68

11 10

1239 - Number of homeowners receiving re-location assistance (output)

ActualTarget

State Fiscal Year

Hom

eow

ners

Rec

eivi

ng A

ssis

tanc

eAction Item Lead Due Date Date Completed

Develop an Interpretive Statement to establish program policy when partial closure of mobile home parks would result in homeowner reimbursement.

Brigid Flynn Teri Ramsauer

December 2012

Action Plan

15

Budget Activity: CSHD A153 – Farmworker HousingPurpose: Provide seasonal, permanent and emergency housing development for migrant and local farm workersPriority of Government: Improve the economic vitality of businesses and householdsAgency Priority: Community Capacity

Analysis:This measure includes both permanent (year-round) and seasonal

housing. Seasonal housing includes both on-farm and off-farm projects. Each of these is funded through a separate process using different guidelines.

Permanent projects are funded through the HTF’s biannual competitive

process and are reported as “units.” Off-farm, or community-based, seasonal projects are funded through

the HTF, but applications are accepted on an open-door basis. Projects are reported as “beds.”

On-farm seasonal projects are funded through a separate program for

agricultural employers. Projects are funded on an ongoing basis and are reported as “beds.” Targets for all units/beds are based on projects placed in service; i.e., completed and available for occupancy.

Funding for the On-Farm program was eliminated in 2011-2013, so that program is in close-out phase. The remaining projects are pending final approvals and permits and the program is expected to be fully closed out by August 31, 2012.



0200400600800

1000120014001600

645 661747

1379

126

452 452642

299

606 606799

1240 – Number of Farmworker units created and preserved (includes units and beds)

(Output)

Actual Target

State Fiscal Year

Uni

ts P

rese

rved

and

Cre

ated

Action Plan


Develop plan for ongoing oversight of on-farm projects after program close-out.

Pat Arnold August 2012

16

Budget Activity: CSHD A 157 – Homeless Housing AssistancePurpose: Provide a continuum of care that provides housing with supportive services so that individuals and families can move to permanent housing Priority of Government: Improve the security of Washington’s vulnerable children and adults Agency Priority: Community Capacity

Analysis:• The increasing number of individuals served in Q3 primarily

reflects improvements in data collection through the Homeless Management Information System (HMIS).

• In order to collect more accurate data, this data will now be reported with a one quarter lag.

This slide is updated quarterly with a one quarter lag in data.


0

5,000

10,000

15,000

20,000

1070110276

108071011011246

1039510603

8107

118401270713280

1243 – Number of Individuals Provided Shelter (output)

ActualTarget

State Fiscal YearIn

divi

dual

s Pr

ovid

ed S

helt

er


Continue to review data quality, provide technical assistance to grantees on the homeless management information system.

Bruce Yasutake Ongoing

Action Plan

17

Budget Activity: CSHD A157 - Homeless Housing AssistancePurpose: Provide a continuum of care that provides housing with supportive services so that individuals and families can move to permanent housing Priority of Government: Improve the security of Washington’s vulnerable children and adultsAgency Priority: Community Capacity

Analysis:• During the quarter, 69% percent of reported exiting households

moved to permanent housing. This percentage reflects complete data.

• In order to collect more accurate data, this data will now be reported with a one quarter lag.



0%10%20%30%40%50%60%70%80%90%

100%

67%76% 78%

64%54% 51%

57%

76%67%

75%69%

1245- Percent of Households Exiting to Per-manent Housing (outcome)

Actual Target

State Fiscal YearPe

rcen

tage

of H

ouse

hold

s


Continued monitoring of data quality Cheryl Bayle Ongoing

Complete resolution of data integration issues HMIS Team Ongoing

Action Plan

18

Budget Activity: CSHD A159 - Affordable Housing DevelopmentPurpose: Provide affordable housing Priority of Government: Improve the economic vitality of businesses and individualsAgency Priority: Community Capacity

Analysis:

• Placed in Service (PIS) volume is below target for the quarter, but remains over target for FY12 as many 2009 projects reached completion in Q1. Numbers remained low for the remainder of the biennium, since no funds were awarded in 2010 and projects funded in 2011 are just now underway.

• 58 new units targeted for homeless households were placed in service this quarter, bringing the total to 875 units for this population. This addresses 8 percent towards the need of 10,606 units of housing for homeless households.

• An application round is currently underway. Communities of Concern and Homeless Veterans set-aside awards will be announced July 31, Homeless Demonstration awards on August 23, and general 2012 awards on November 15.


Q5 Q6 Q7 Q8 Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q1 Q2 Q3 Q4FY 09 FY 10 FY 11 FY 12

0

100

200

300

400

500

600

700577

180

496

178

584

99

536

286

555

245

350

597567

219

0

103

1249 – Units Added to the Affordable Housing Stock (outcome)

ActualTarget

State Fiscal Year

Uni

ts A

dded


Allocate 2011 funds to eligible projects through a competitive application process. Janet Masella October 2011 October 2011

Work with stakeholders to develop process, timeline and criteria for the award of Communities of Concern and Homeless Veteran set-aside funds.

Janet Masella March 2012 February 2012

Allocate 2012 funds to eligible projects Janet Masella November 2012

19

Budget Activity: CSHD A180- ARRA Homelessness PreventionPurpose: Provide financial assistance and services to prevent individuals and families from becoming homeless or help those who are homeless to be quickly re-housed and stabilized Priority of Government: Improve the security of Washington’s vulnerable children and adultsAgency Priority: Community Capacity

Analysis:• We have exceeded our target of households served for the

eleventh quarter and will more than meet our annual target.

• 3,681 of the households assisted were in the Prevention category while 1,931 were in the Rapid Re-Housing category. (These numbers are unduplicated.)

• To date 4,429 households have received rental assistance, 1,871 have received security and utility deposits and 379 have received utility payments. 5,498 of the total households were served with case management, 918 with outreach and engagement, and 1,390 were assisted with housing searches and placement. (These numbers are unduplicated.)


01,0002,0003,0004,0005,0006,000

17384

10042019

29053312

38284243

4649 49675237

5589

1252– Number of households provided as-sistance (output, cumulative)

Assisted Households

Target

State Fiscal Year

Hou

seho

lds

Prov

ided

Ass

ista

nce

Action Plan


Continue to monitor grantee performance to include spending rates and data entry compliance.

Jessica Simon September 2012


20

Budget Activity: CSHD A180- ARRA Lead Hazard Control ProgramPurpose: Provide funding to remediate lead hazards in low-income units Priority of Government: Improve the safety of people and property and improve the health of WashingtoniansAgency Priority: Community Capacity

Analysis:• The total number of units to be completed during the course of

the ARRA grant is 162. Under the terms of the Recovery Act, 50 percent of the funds must be spent by April 14th, 2011, so targets were set using the average cost per unit to reach this objective.

• This quarter 35 units were finished for a total of 223 finished units to date. This is 61 over the target.

• Our midpoint goal of 81 units was exceeded by 20 units six months ahead of schedule our deadline of $1.6 million by March 30, 2011 was met three months early.

• This program has now ended and no more updates will be provided.



020406080

100120

4054

100

61

2217

21

1710

0

17 26

58

39

5 320 23

35

1253 - Number of units preserved through lead-hazard remediation (outcome)

Units in Progress

Units Complete

Target

State Fiscal Year

Uni

ts P

rese

rved

Action Plan


Reallocate remaining funding so we exceed 162 units and spend every penny of the ARRA grant.

Cynthia Sanderson

March 2012 March 2012

21

Budget Activity: CSHD A177 – Criminal Justice Investments - Federal Purpose: Reduce drug trafficking and associated criminal gang crime Priority of Government: Improve the safety of people and property Agency Priority: Community Capacity

Analysis:• We are the only statewide program tracking the number of

Criminal Gang and Criminal Drug Organizations disrupted.

• This quarter, there were 34 criminal organizations of 5 or more individuals involved that were disrupted. Task forces disrupted 118 criminal organizations of 3-4 individuals.

• Task forces made 314 felony arrests and 19 misdemeanor arrests associated with these activities during the 4th quarter.

• During this quarter, Task Forces recorded a 85% successful prosecution rate on cases submitted for prosecution.

• Commerce has instituted an aggressive operational audit process (Peer Review) combined with a focused compliance monitoring/ TA schedule resulting in strong commitment by task forces to achieving program performance goals and measures.


Q5 Q6 Q7 Q8 Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q1 Q2 Q3 Q4FY 09 FY 10 FY 11 FY 12

020406080

100120140160

88

6239

17 17 2411 17 21

32 26 24

13

56 50

108

16

2 4

33

30

18 45

6

1324 - Number of drug and gang organizations disrupted/dismantled (outcome)

Actual (DTOs only) Drug Orgs Gang Orgs

Combo Orgs Target

State Fiscal Year

Org

aniz

ation

s D

isru

pted

In Q1 FY12, the pro-gram began tracking drug and combo organi-zations.


Complete eight of 19 drug-gang task forces Program Compliance Monitoring On-Site Evaluations and eight Self Reviews per contract year (Jul’12 to Jun’13).

Harvey Queen June 2013 On-track (1 self review and 3 monitorings are complete).

Track outcomes of mid-to-upper level GDO disruptions by drug-gang task forces to determine impact on criminal drug and gang organizations.

Harvey Queen June 2013 Tracking; will update report quarterly.

Complete 8 task force peer reviews per contract year (Jul’11 to Jun’12). Harvey Queen June 2013 On-track ( 2 done).

Action Plan

22

Budget Activity: CSHD A177 – Criminal Justice Investments - Federal Purpose: Reduce gun and gang-related crimes in Eastern Washington Priority of Government: Improve the safety of people and property Agency Priority: Community Capacity

Analysis:• Project Safe Neighborhoods activities include: gang

investigation/prosecution, enhanced probation supervision and community patrols, the Keep Gangs and Guns Outta Schools Program, and public awareness campaigns.

• Eastern counties measured have included Spokane, Yakima, Benton, and Franklin.

• Results have been impacted by local economies and a decline in program funding.

*Index crimes: arson, murder, rape, aggravated assault, burglary, larceny, and motor vehicle theft.

This data is available annually in July.

2004 2005 2006 2007 2008 2009 20100%

10%20%30%40%50%60%70%80%90%

100%

59.67%53.25% 49.04%43.80% 42.53%42.80% 46.10%52.68%52.88%48.13%43.29%40.20%39.90%

39.85%

1331 – Reduce per capita index crime* in pro-gram counties compared to state average

(outcome)Project Safe NeighborhoodsTarget: stay below state average

State Fiscal Year

Per C

apita

Inde

x Cr

ime


Fully implement program in Tri-Cities and Yakima Bill Johnston Funding reductions prevented implementation

Pending

Action Plan

23

Budget Activity: CSHD A177 – Criminal Justice Investments - Federal Purpose: Improve the quality and timeliness of forensics science services to local jurisdictions Priority of Government: Improve the safety of people and property Agency Priority: Community Capacity

Analysis:• This federally funded program invests in training, equipment, and

staff to improve and maintain faster forensics research results.• Commerce responsibility for this grant program is scheduled to

end September 30, 2011. The Washington State Patrol will assume full responsibility for the program after this closeout.

• In order to ensure accuracy in our final GMAP report on this measure, the 2010 information will be added Q1 2012.

• Prior reductions have encouraged a greater load on the system which has slowed output.

• This will be the last report for this measure.

This data is updated annually in May pending contractor information.

2007 2008 2009 20100

20

40

60

80

100

120

9185 89

105

1337 – Average number of days to process forensics cases (output)

Actual Target

State Fiscal Year

Num

ber o

f Day

sAction Item Lead Due Date Date Completed

Complete reporting for this measure. Transfer program to Washington State Patrol.

Bill Johnston September 2011

September 2011

Action Plan

24

Budget Activity: CSHD A179 – New Americans and Workforce Development Programs Purpose: Delivers services to support WorkFirst participants in attaining a job and advancement Priority of Government: Improve the security of Washington’s vulnerable children and adults Agency Priority: Community Capacity

Analysis:• The WorkFirst partnership is currently re-

evaluating all performance measures including those for the Commerce employment programs. This process will result in new measures being established and may also affect Commerce’s ability to collect data.

• Additionally the WorkFirst partnership is working with OFM to establish new performance based contracting methods with partners who provide WorkFirst services. Commerce employment programs have always been performance based with providers, for other partners this is a significant change. Final decisions regarding expectations are still pending.

This slide is updated quarterly with variable lag in data.

Q3 Q4 Q5 Q6 Q7 Q8 Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8FY 06 FY 07 FY 08 FY 09 FY 10 FY 11

0

100

200

300

400

500

600

700

0%10%20%30%40%50%60%70%80%90%100%

335 322

422

308262

324

551590

397 386

493

403331

426

556

451 454494

360421

1520- Statewide Community Jobs participants who obtain unsubsidized employment (outcome)

Number of People Employed Percentage of Participants Obtaining Employment

State Fiscal Year


Establishing performance measures for all Commerce WorkFirst Programs. Diane Klontz, Eva Harper, Molly Onkka

Dec 2012

Negotiating and establishing DSHS contract performance expectations for all partners within the WorkFirst partnership.

Diane Klontz, Eva Harper Dec 2012

Engaging providers and business associations in the redesign and marketing of the Career Jump program.

Joyce Beebe, Molly Onkka Dec 2012

Action Plan

25

Budget Activity: CSHD Units Preserved in the Housing Trust Fund (HTF) PortfolioPurpose: Provide affordable housing Priority of Government: Improve the economic vitality of businesses and individuals Agency Priority: Community Capacity

Analysis:• The HTF preserves existing affordable units by completing

capital improvements within the HTF portfolio, project and portfolio restructures, property transfers, and year 15 transition of tax credit properties.

• In FY12 – Q4, 435 units within the HTF Portfolio were preserved. The goal is 220 units/quarter.

• The 435 units preserved in the HTF Portfolio represents 7

projects consisting of 5 loan restructures, 1 “year 15” transition of a tax credit property, and 1 project that received additional funds for capital improvements plus the affordability period was extended .



0

200

400

600

800

158236

158 236

531

189138 83

256

720

219

435

1791 – Units Preserved in the Housing Trust Fund Portfolio

ActualTarget

State Fiscal Year

Uni

ts P

rese

rved


Develop and implement processes to help HTF project owners assess and plan for current and projected capital needs.

Janet Masella, Dan Riebli, and staff.

May 2012 Completed July 2012

Implement the use of a Housing Trust Fund CNA / Operational Analysis Spreadsheet to help project owners assess and plan for current and projected capital needs for projects within the HTF Portfolio. By the Due Date, assess twelve projects.

Janet Masella, Dan Riebli, and staff.

July 2013

Action Plan

26

Budget Activity: CSHD Jobs ActPurpose: Provide jobs and energy savings Priority of Government: Improve economic vitality of businesses and individuals Agency Priority: Community Capacity

Analysis:• This activity provides $50 million in grant funding to K-12 public

schools and higher education institutions for the immediate creation of jobs and long-term energy and operational cost savings.

• Grantees for this program were selected through two competitive rounds. Applications were due to Commerce on July 26, 2010 and September 20, 2010.

• The number of jobs funded have not been as high as the target set by OFM, but are showing that most of the work occurred during the summer months of 2011.

• Numbers have been updated to reflect recent reports on previous quarters.


Q5 Q6 Q7 Q8 Q1 Q2 Q3 Q4FY 11 FY 12

050

100150200250300350

3 9 1855

96

3116 117 26

55

140

248

7146

21

1793 Number of jobs funded (outcome)Grant Funded Jobs Total JobsTotal Jobs Target Grant Funded Jobs Target

State Fiscal Year

Jobs

Fun

ded


Continue tracking Jobs data and start data collection on energy savings. Bill Cole June 30, 2012

Action Plan

27

Budget Activity: CSHD A011 - Strengthening Criminal Justice Response to Victims of Crime Purpose: Make victims safer and offenders more accountable, facilitate victim participation. Enhance resources for victims Priority of Government: Improve the safety of people and property Agency Priority: Community Capacity

Analysis:• Each county prosecutor has a victim witness assistance unit. The

purpose of which is to provide statutory notices, information and assistance in the criminal justice system.

• The notices and services provided vary in the quality and quantity from county to county. We have divided the eligible services into two categories of “assistance” and “notification.” While notifications are important, they tend to be done by letter, with little or no other contact with the victim. Thus, we assert that services that actually include some action of assistance do strengthen the criminal justice response to victims of crime.

• Data from SFY 2011 was used to establish a baseline.

• Early indications demonstrate that what you measure can drive performance. Programmatic emphasis on victim assistance activities has resulted in an increase in the provision of assistance.

This slide is updated quarterly with a one quarter lag in data to ensure accuracy.


Continue to monitor to see if emphasis can be sustained over time Chris Fenno September 2013

Action Plan

0

500

1000

1500

2000

2500

3000

3500

July-Sept. (Q1 FY12) Oct.-Dec. (Q2 FY12)Jan.-Mar. (Q3 FY12) FY2011 Average

2009- Victims Who Receive a Service and Assistance (output)

28

Budget Activity: CSHD A008 - Services to Crime Victims Purpose: Improve services delivered to victims of crime through Office of Crime Victims Advocacy (OCVA) contractors Priority of Government: Improve the security of Washington’s vulnerable children Agency Priority: Community Capacity

Analysis:

• Data collected on service outcomes over 16 quarters has clearly shown the services to be effective. We are now focusing on continued quality improvement through quantity. The theory being that more time with clients results in broader, deeper service delivery.

• Q1 of SFY 2012 we began reporting on the median hours of service delivered per agency. Total agencies measured: 113.

• Targets are based off of previous biennium median service hours, and reflect fluctuations due to seasons, school year and granting cycles.

• Each successive year has shown an increase in direct service hours since we began data collection in July, 2006.

• Median service hours per agency was selected as measure to allow analysis of agency performance for monitoring. This slide is updated quarterly with a one quarter lag in data to ensure accuracy.

Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q80

100

200

300

400

500

600

394 382

492

2010- Median Hours of Service Delivered Per Agency (output)

Actual Target

State Fiscal Year


Given that this is a new measure, continue to monitor median service hours through the rest of the fiscal year and watch for trends.

Bev Emery Sept 2013

Action Plan

29

Budget Activity: Housing and Essential NeedsPurpose: Provides housing essential needs in the form of rent assistance and support for transportation and hygiene items.Priority of Government: Improve economic vitality of businesses and individuals Agency Priority: Community Capacity

Analysis:• Housing and Essential Needs (HEN) rent and utility assistance

helped 3,978 MCS-eligible persons in Q3 obtain or maintain housing.

• The estimated MCS enrollment for March (from DSHS) was 10,430. After sampling MCS client case files, it is clear that not all MCS enrolled clients are in need of housing or essential needs assistance from local HEN grantees.

• In order to collect more accurate data, this measure will be reported with a one quarter lag.


Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8FY 12 FY 13

02,0004,0006,0008,000

10,00012,000

0

2222

3978

2022- Number of People Receiving Housing Assistance

Actual Target

State Fiscal Year

Peop

le R

ecei

ving

Hou

sing

Ass

ista

nce


Based on data from the homeless management information system (HMIS) and the number of MCS eligible from DSHS, we are soliciting Performance Targets from grantees that will more accurately project their spending and service levels for SFY 2013 – due to Commerce in August. From the grantee Targets we will be better able to project performance and where to make program adjustments.

Kathy Kinard September

Action Plan

30

Budget Activity: Foreclosure Fairness ProgramPurpose: Protect Homeowners from Unnecessary ForeclosuresPriority of Government: Improve economic vitality of businesses and individuals Agency Priority: Community Capacity

Analysis:

• Homeowners may be represented in more than one category during the same quarter.

• Counseling numbers are below target due to inexperienced counselors and the effort needed to adequately represent homeowners through mediation. More effort per client results in less clients.

• Lenders slowed the foreclosure process to address compliance with the Act and in anticipation of the AG settlement. This reduced the number of borrowers eligible for mediation and the number of borrowers referred to mediation. We expect this trend to reverse in the next quarter.


Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8FY 12 FY 13

0

500

1,000

1,500

2,000

2,500

3,000

3,500

320

1683

876

297 216 242464 309 378

2023- Number of Foreclosure Fairness Services Provided to Homeowners

Counseling Civil Legal Assistance

Mediation Counseling Target

Civil Legal Assistance Target Mediation Target

State Fiscal Year

Hom

eow

ners


Establish new targets. Rick Torrance September 30, 2012

Coordinate new public service announcement with DFI. Nisha Wade September, 2012

Action Plan

31

Budget Activity: Foreclosure Fairness ProgramPurpose: Protect Homeowners from Unnecessary ForeclosuresPriority of Government: Improve economic vitality of businesses and individuals Agency Priority: Community Capacity

Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8FY 12 FY 13

0

20

40

60

80

100

120

140

1 6 111 721

3

37

95

3

Non-Agreements

Beneficiary Lack of Good Faith Borrower Lack of Good Faith

Borrower Withdrawal Other

State Fiscal Year

Hom

eow

nersQ1 Q2 Q3 Q4 Q5 Q6 Q7 Q8

FY 12 FY 13

0

10

20

30

40

50

60

70

80

90

521

44

1

14

19

3

6

20

Agreements

Stayed in Home Did Not Stay in Home Other

State Fiscal Year

Hom

eow

ners

Mediation Outcomes

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