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Transcript of 1 BAHRAIN INTERNATIONAL eGOVERNMENT FORUM 2014 Under the Patronage of H.H. Shaikh Mohammed bin...
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BAHRAIN INTERNATIONAL eGOVERNMENT FORUM 2014
Under the Patronage of H.H. Shaikh Mohammed bin Mubarak Al Khalifa
Deputy Prime MinisterKingdom of Bahrain
UNIQUE CHALLENGES TO TRANSFORMATIONAL eGOVERNMENT
April 21, 2014
Shauneen Furlong Ph.D., MBA, PMP [email protected]
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Transformational eGovernment - Introduction
Continuous innovation in delivery of services, citizen participation & governance through transformation of external & international relationships by use of technology; especially the Internet
eGovernment transactional & service focused improvements
Transformational eGovernment reform based & modernization of business process reengineering & catalytic innovative opportunities
Offered hope & promise to revitalize & modernize public services; reinvigorate & improve services to citizens, business & government; and create exciting environment to work & contribute
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Transformational eGovernment -International Situation
Countries engaged & urged forward by push & pull motivational pressures to use technology to improve democratic participation, social harmony & economic sustainability
Progress slow & halting & shackled to time honoured approaches of management, government mandates & project management
Plethora of explanations; capacity, opposition, information mgt, funding, technology, socio-economic & cultural barriers, vision & focus on individual processes not enterprise results
Inadequate interface between academics & private sector & government officials; problem not similarly examined
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Transformational eGovernment
-Source Association with UN, World Bank, Thinks Tanks & WITSA
Academic peer reviewed publications
Experience with Government of Canada & international focus
Scholarly research heuristically developed solutions (autonomic to project management to policy based)
-OutcomeIdentify synergistic compendium of 10 international challenges & barriers to transformational eGovernment not previously articulated
Solution to challenges examined at policy & strategic level
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Synergistic compendium of 10 international challenges & barriers to transformational eGovernment success
1. Inability to manage diverse & conflicting stakeholder interests within a governance framework
2. Difficulty to continuously adapt to & blend technology, people & processes
3. Distorted impact of outdated business models that reward transactional process applications
4. Unpredictable consequences of system development models affected by political realities & new relationship with private sector
5. Lack of incentive & capacity to capitalize on lessons learned & body of knowledge for government-wide projects
Cont’d
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Synergistic compendium of 10 international challenges & barriers to transformational eGovernment success
6. Unfulfilled promises of interoperability, integration & cost & resource savings
7. Frustration from the proliferation and judicial access of information
8. Leadership vacuum without comprehensive holistic project management driver
9. Quality constraint because of inadequate access to vital subject matter expertise
10. Operational gridlock because of organizational environment not presupposed to enterprise-wide transformation
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International Evaluation
Compendium of 10 challenges developed & tested with WITSA, international forums & publications
In depth transformational eGovernment discussions with 12 WITSA countries
Migration from operational & mechanistic project management to strategic policy approach solution to support transformational eGovernment success
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Conclusion
Compendium of 10 transformational eGovernment challenges to be managed within government wide policy & strategic environment
Governance & Operations Knowledge & Management Innovation & Application
Solution not in localization but in holistic examination that transcends essence of transformational eGovernment to policies & operations
Technological, innovative & imaginative opportunities to be promoted & embraced
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To: H.H. Shaikh Mohammed bin Mubarak Al Khalifa & eGovernment Participants
Thank you for the invitation to speak to you today& participate in this important GCC conference.
Warm regards,
Dr. Shauneen Furlong