1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical...
-
Upload
pierce-ray -
Category
Documents
-
view
213 -
download
0
Transcript of 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical...
![Page 1: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/1.jpg)
1
AutoRestore®
![Page 2: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/2.jpg)
2
Agenda
- Business & Heritage
- Customer Journey
- Scope of work
-Technical Overview
- Net Promoter Score (NPS)
- Summary & Close
![Page 3: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/3.jpg)
3
Heritage
![Page 4: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/4.jpg)
4
AutoRestore® 2012 – New World
To Be The Natural
Choice For Crash
Repair In The UK
![Page 5: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/5.jpg)
5
Customer Journey
![Page 6: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/6.jpg)
6
Customer Journey
![Page 7: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/7.jpg)
7
Customer Journey
![Page 8: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/8.jpg)
8
Customer Journey
![Page 9: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/9.jpg)
9
Customer Journey
![Page 10: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/10.jpg)
10
Customer Journey
![Page 11: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/11.jpg)
11
Scope of Work
![Page 12: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/12.jpg)
12
![Page 13: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/13.jpg)
13
![Page 14: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/14.jpg)
14
![Page 15: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/15.jpg)
15
![Page 16: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/16.jpg)
16
![Page 17: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/17.jpg)
17
![Page 18: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/18.jpg)
18
![Page 19: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/19.jpg)
19
Customer Satisfaction - NPS
23
45
67
89
10
01
Not at all likely
Very likely
Detractor Neutral Promoter
How likely are you to recommend AutoRestore® to a friend or colleague?
% Promoters % DetractorsNet Promoter
Score
![Page 20: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/20.jpg)
20
Net Promoter Score - Industry
UK Motor Insurer Average
Best Body Shops
Leading Motor Insurer
![Page 21: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/21.jpg)
21
Technical Overview – Van
![Page 22: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/22.jpg)
22
Technical Overview - Van
![Page 23: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/23.jpg)
23
Technical Overview - Rig
![Page 24: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.](https://reader035.fdocuments.in/reader035/viewer/2022070413/5697bfcf1a28abf838caa2d0/html5/thumbnails/24.jpg)
24
Summary
Full Backing from Belron® & D'Iteren®
Mobile & Fixed Site Offering
Seamless Customer Focused Process
Customer Convenience
Delivering World Class Service