1 © 2008 Avaya Inc. All rights reserved. Empowering UC & CEBP Anywhere, Any Device, Any Network...
-
Upload
alexis-garza -
Category
Documents
-
view
218 -
download
0
Transcript of 1 © 2008 Avaya Inc. All rights reserved. Empowering UC & CEBP Anywhere, Any Device, Any Network...
1© 2008 Avaya Inc. All rights reserved.
Empowering UC & CEBPAnywhere, Any Device, Any Network
Empowering UC & CEBPAnywhere, Any Device, Any Network
date
name
© 2008 Avaya Inc. All rights reserved. 2
Presentation OutlinePresentation Outline
Avaya Microsoft Strategic Alliance Overview
Communications Today
Avaya Microsoft Joint Solutions
Solution Demo
Customer Testimonial
Avaya Microsoft Strategic Alliance Overview
Communications Today
Avaya Microsoft Joint Solutions
Solution Demo
Customer Testimonial
© 2008 Avaya Inc. All rights reserved. 3
Microsoft and Avaya:Empowering UC/CEBP EverywhereMicrosoft and Avaya:Empowering UC/CEBP Everywhere
The power of the desk phone on the cell phone
Integrated, holistic Communications within your LOB applications
Communication Manager
Meeting Exchange
Modular Messaging
IPOfficeCommunicator, Portal, Mobile, Speech
Fully Integrated
© 2008 Avaya Inc. All rights reserved. 4
Relationship Objectives
• Innovate, develop, and sell integrated IP telephony, UC and LOB solutions across all direct and indirect channels
• Deliver best-of-breed Integrated Desktop, Mobile & LOB Applications
• Simplify Communications Within the Enterprise and Beyond
• Streamline End-User Communications Across Devices, Networks and Locations
• Develop Market Leading, Presence Enabled CEBP Solutions
Leverage Avaya and Microsoft Market Leadershipto Provide Increased Customer Value.
© 2008 Avaya Inc. All rights reserved. 5
Avaya & Microsoft Leadership Will Take Customers ThereAvaya & Microsoft Leadership Will Take Customers There
Unified Messaging
Audio, Video, Web
Conferencing
Mobility
Speech Access
IP Telephony, Presence
IdentityIM & Presence
O/S and .NET
Email & Calendar
Team Workspaces
Desktop & Business Applications
Integrated Desktop, Mobility
and LOB Applications
Security, Reliability, Usability, Governance
6© 2008 Avaya Inc. All rights reserved.
Communications TodayCommunications Today
© 2008 Avaya Inc. All rights reserved. 7
How can I prioritize and react to the sheer volume of How can I prioritize and react to the sheer volume of communications communications andand be more productive? be more productive?
Communication Overload Communication Overload
How can I get a global organization to act in concert How can I get a global organization to act in concert across boundaries?across boundaries?
Global/Distributed Customers, Partners and TeamsGlobal/Distributed Customers, Partners and Teams
How can I integrate my communications and PC How can I integrate my communications and PC networking infrastructures?networking infrastructures?
Disparate, Complex NetworksDisparate, Complex Networks
How can I leverage existing enterprise infrastructure and How can I leverage existing enterprise infrastructure and the Internet to lower communications costs?the Internet to lower communications costs?
High Cost of CommunicationsHigh Cost of Communications
Environment: Chaotic, Cost-conscious, Fragmented, and DemandingEnvironment: Chaotic, Cost-conscious, Fragmented, and Demanding
© 2008 Avaya Inc. All rights reserved. 8
Intelligent CommunicationsEmbrace the Opportunities of ChangeIntelligent CommunicationsEmbrace the Opportunities of Change
Unified Communications
IP Telephony
Contact Centers
Communications Enabled Business
Processes
Optimize your business by embedding communicationsinto the fabric of businessprocesses
Optimize your peoplewherever they are, acrossdevices and interfaces
Optimize the connectionsof your people, customersand processes
Optimize your customer relationships globallyacross all points of contact
A strategic, business-focused, approach to communicationdelivering competitive advantage today
© 2008 Avaya Inc. All rights reserved. 9
Microsoft and Avaya Solutions – Embracing Customer Value and ChoiceMicrosoft and Avaya Solutions – Embracing Customer Value and Choice
CustomerCustomerExperienceExperience
ReducedReducedCostCost
ConnectedConnectedPeoplePeople
StandardsStandardsBasedBased
UnifiedUnifiedApproachApproach
Enterprise Grade
Scalable, reliable, complete unified communications
solutions
Increased Productivity
Connect with trusted colleagues across geographic and organizational
boundaries
IntegratedConnect instant messaging and
telephony to existing Windows
and Exchange infrastructure
10© 2008 Avaya Inc. All rights reserved.
Avaya Microsoft Joint Solutions Avaya Microsoft Joint Solutions
© 2008 Avaya Inc. All rights reserved. 11
Click-to-CommunicateClick-to-Communicate
The Cornerstone of Integration ApplicationsThe Cornerstone of Integration Applications
Click-to-callClick-to-callClick-to-IMClick-to-IM
Click-to-emailClick-to-email
© 2008 Avaya Inc. All rights reserved. 12
Linking Avaya Communications to Your Desktop, Mobile Devices and LOB Applications Linking Avaya Communications to Your Desktop, Mobile Devices and LOB Applications
Seamless communications: any device, location, network
Anywhere Access to Unified Messaging
Integrated IM and telephony presence
Telephony devices and Microsoft Office Communicator stay in synch (Shared Control)
Click-to-call or conference from Microsoft Office Communicator, MS Smart Tags and Microsoft Office
Integrated Web/Audio Conferencing (Live Meeting and Microsoft Office Communicator)
Group IM session can be switched to a conference call
Forward desk phone automatically based upon Office Communicator Status (Busy, Away)
Seamless communications: any device, location, network
Anywhere Access to Unified Messaging
Integrated IM and telephony presence
Telephony devices and Microsoft Office Communicator stay in synch (Shared Control)
Click-to-call or conference from Microsoft Office Communicator, MS Smart Tags and Microsoft Office
Integrated Web/Audio Conferencing (Live Meeting and Microsoft Office Communicator)
Group IM session can be switched to a conference call
Forward desk phone automatically based upon Office Communicator Status (Busy, Away)
© 2008 Avaya Inc. All rights reserved. 13
Integration Streamlines Communications Simplifying Communications for Peopleand Organizations
Integration Streamlines Communications Simplifying Communications for Peopleand Organizations
Click-to-Communicate within Applications
Find the right person at the right time with “Presence”
Transition seamlessly between email, IM, voice, and video conversations
Deliver email/voicemail/fax into a single inbox with unified messaging
Extend LOB applications with integrated presence “Anywhere access” from any Device including Mobile
One Number Access to place and receive calls– Mobile, Deskphone, VPN Phone, PC and web client
Use a familiar experience on mobile devices for email and voice mail messaging (OWA, OVA, one-X Mobile, one-X Portal, one-X Speech)
Provide “VPN-less” access to e-mail, voice mail, IM, SharePoint, advanced call control
Enhance Collaboration with Conferencing
Collaborate with audio/video/web conferencing
Bring together geographically dispersed teams
Click-to-Communicate within Applications
Find the right person at the right time with “Presence”
Transition seamlessly between email, IM, voice, and video conversations
Deliver email/voicemail/fax into a single inbox with unified messaging
Extend LOB applications with integrated presence “Anywhere access” from any Device including Mobile
One Number Access to place and receive calls– Mobile, Deskphone, VPN Phone, PC and web client
Use a familiar experience on mobile devices for email and voice mail messaging (OWA, OVA, one-X Mobile, one-X Portal, one-X Speech)
Provide “VPN-less” access to e-mail, voice mail, IM, SharePoint, advanced call control
Enhance Collaboration with Conferencing
Collaborate with audio/video/web conferencing
Bring together geographically dispersed teams
Unified Communications
© 2008 Avaya Inc. All rights reserved. 14
Integrated Presence: Driving Productivity EnhancementsIntegrated Presence: Driving Productivity Enhancements
Identity & Presence
Streamline communications
for end usersIncrease operational
efficiencyProvide built-in
protection
Build a future-ready foundation on
software
InstantMessaging
Application Integration
Across Networks
Across Devices
E-mail/Calendaring
VoIP
Team Workspaces
Persistent Group Chat
Conferencing
© 2008 Avaya Inc. All rights reserved. 15
Presence Enabled Intelligent Communications:Click to Call Across End Points and ApplicationsPresence Enabled Intelligent Communications:Click to Call Across End Points and Applications
one-XPortal
one-XDeskphone
TDM / Analog SIP/H.323
Office
Cell Phone:Extension to Cellular /
one-X Mobile
Mobile Teleworker/Remote
VPNRemote
MicrosoftOutlook
MicrosoftOutlook
MicrosoftSharePointMicrosoft
SharePoint
MicrosoftOffice Communicator
MicrosoftOffice Communicator
Communicator
Communicator
one-XPortal
© 2008 Avaya Inc. All rights reserved. 16
Avaya Telephony & Microsoft Office CommunicatorAvaya Telephony & Microsoft Office Communicator
Provides Avaya features as extensionsto Office Communicator on tabbed UI
Includes features provisioned onyour telephone
– Send All Calls to Voice Mail (SAC)
– Extend Call (to Mobile phone)
– Speed Dials
Click-to-call from Internet Explorer(or any application)
Extends Communications Applications
Managed Video unified with Voice
Work Remotely(deskphone, any phone, VoIP via PBX)
Leverages your investment in Avaya Communication Solutions
Provides Avaya features as extensionsto Office Communicator on tabbed UI
Includes features provisioned onyour telephone
– Send All Calls to Voice Mail (SAC)
– Extend Call (to Mobile phone)
– Speed Dials
Click-to-call from Internet Explorer(or any application)
Extends Communications Applications
Managed Video unified with Voice
Work Remotely(deskphone, any phone, VoIP via PBX)
Leverages your investment in Avaya Communication Solutions
© 2008 Avaya Inc. All rights reserved. 17
Telephony
Extension to Cellular
ConferenceManagement
VoiceMessages
Portal
Presence
ActiveCommunications
Instant Message
DirectoryIntegration
Microsoft presence support Q2 ‘08
Unified Communications from AnywhereAvaya Browser-based Communications Portal Integrates with Active Directory, IM, and Presence
Unified Communications from AnywhereAvaya Browser-based Communications Portal Integrates with Active Directory, IM, and Presence
© 2008 Avaya Inc. All rights reserved. 18
Effective Group CollaborationAudio & Web ConferencingEffective Group CollaborationAudio & Web Conferencing
Microsoft Office Live Meeting & CommunicationsServer integration w/ Avaya Meeting Exchange
Service Provider integration with Live Meeting or
In house integration with Office CommunicationsServer web conferencing
Desktop integration from Live Meeting and Microsoft Office Communicator clients
Control audio conference
Graphically see who is talking Meeting Exchange integrated with Outlook
Schedule conferences in Outlook with access tokey information and features
Customer Value
Bring audio conferencing in house to reduceconference expenses
Increased user productivity by integration of web and audio
Easy, ad hoc conferencing with multi-party click to call
Microsoft Office Live Meeting & CommunicationsServer integration w/ Avaya Meeting Exchange
Service Provider integration with Live Meeting or
In house integration with Office CommunicationsServer web conferencing
Desktop integration from Live Meeting and Microsoft Office Communicator clients
Control audio conference
Graphically see who is talking Meeting Exchange integrated with Outlook
Schedule conferences in Outlook with access tokey information and features
Customer Value
Bring audio conferencing in house to reduceconference expenses
Increased user productivity by integration of web and audio
Easy, ad hoc conferencing with multi-party click to call
© 2008 Avaya Inc. All rights reserved. 19
Simplified Efficient Access To All MessagingSimplified Efficient Access To All Messaging
Unified Messaging:
Voicemail integrated with desktop, email,fax, and calendar
Speech enabled to provide true mobility
Various Notification options for faster responses– MWI, Call Me, Find Me, Notify Me.
Integration Options:
Exchange Unified Messaging– Avaya Communication Manager– Native SIP integration between Exchange UM
and Avaya Communication Manager– Allows customers to leverage investments in Avaya telephony
Avaya Modular Messaging– Supports Exchange 2007 and 2003 message store– Outlook plug-in for unified client access– Restricted Outlook plug-in provides tighter control of messages.
Customer Value– Unified voicemail, email, fax, and calendaring client increases
productivity – Reduce TCO on server maintenance and administration by
combining message stores
Unified Messaging:
Voicemail integrated with desktop, email,fax, and calendar
Speech enabled to provide true mobility
Various Notification options for faster responses– MWI, Call Me, Find Me, Notify Me.
Integration Options:
Exchange Unified Messaging– Avaya Communication Manager– Native SIP integration between Exchange UM
and Avaya Communication Manager– Allows customers to leverage investments in Avaya telephony
Avaya Modular Messaging– Supports Exchange 2007 and 2003 message store– Outlook plug-in for unified client access– Restricted Outlook plug-in provides tighter control of messages.
Customer Value– Unified voicemail, email, fax, and calendaring client increases
productivity – Reduce TCO on server maintenance and administration by
combining message stores
© 2008 Avaya Inc. All rights reserved. 20
Effective Message, Calendar, and Contact Management Speech Enable Your Outlook ClientEffective Message, Calendar, and Contact Management Speech Enable Your Outlook Client
‘Follow Me!’…and have allyour calls flexibly forwarded to you wherever you are.
‘When am I free today?’ …keep track of your time wherever you are!
‘Schedule a reminder.’…and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments!
‘Read my messages.’…voicemail and/or email.Filter by status or by sender. You can reply, forward,delete, …
‘Send a message.’…to a contact, to a voicemail mailbox or somebody withinyour corporate directory.
‘Make a call.’ …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call!
© 2008 Avaya Inc. All rights reserved. 21
“In Office” Communications Extended To Mobile Workers“In Office” Communications Extended To Mobile Workers Avaya one-XTM MobileWindows Mobile 5 and 6
Remote mobile worker solution
Mobile phone / desk phone “pairing”
Enhanced accessibility
Improved responsiveness
Windows Mobile 5 & 6
Avaya one-XTM MobileWindows Mobile 5 and 6
Remote mobile worker solution
Mobile phone / desk phone “pairing”
Enhanced accessibility
Improved responsiveness
Windows Mobile 5 & 6
Avaya IP Softphone forWindows Mobile 5 and Pocket PC
In-building mobility solution
Your desk phone on a PDA
Enhanced accessibility
Improved responsiveness
Avaya IP Softphone forWindows Mobile 5 and Pocket PC
In-building mobility solution
Your desk phone on a PDA
Enhanced accessibility
Improved responsiveness
HTCTreo 700W HP Pocket PCSymbol MC70
© 2008 Avaya Inc. All rights reserved. 22
Anywhere Access To Any DeviceAnywhere Access To Any Device
Enhanced Call Routing OptionsRoute incoming calls by Schedule, Location or via quick entry feature
VIP ScreeningUser controlled presence minimizes interruptions
Access to Corporate DirectorySearch and click to dial functionality
Enhanced Call Routing OptionsRoute incoming calls by Schedule, Location or via quick entry feature
VIP ScreeningUser controlled presence minimizes interruptions
Access to Corporate DirectorySearch and click to dial functionality
Visual VoicemailLocal access to voicemail messages
Review messages from GUI to increase responsiveness
Synchronizes with Corporate Modular Messaging Platform
Broadest Mobile Device Support RIM, Palm, iPhone, J2ME ,WAPand WM 5/6 environments
Visual VoicemailLocal access to voicemail messages
Review messages from GUI to increase responsiveness
Synchronizes with Corporate Modular Messaging Platform
Broadest Mobile Device Support RIM, Palm, iPhone, J2ME ,WAPand WM 5/6 environments
Application Integration
Extension to CellularExtension to CellularExtension to CellularExtension to Cellular
© 2008 Avaya Inc. All rights reserved. 23
Delivering Value To SMB Business CustomersDelivering Value To SMB Business Customers
MicrosoftMicrosoftAvaya
IP Office:
PBX, Key System, Internet Access Voicemail
Microsoft Office CommunicationsServer Integration
Outlook Plug-in for Vmail
Phone Manager:
Manage profiles, directories, speed dial, call history
Microsoft Office CommunicationsServer Integration
Instant Messaging/Presence
IP Office Compact Contact Center (CCC) & Contact Center Express (CCE):
Real-time contact center solutions
Internet Explorer
Dynamics CRM
© 2008 Avaya Inc. All rights reserved. 24
Avaya ServicesHelp Derive Maximum Value and Speed of ImplementationAvaya ServicesHelp Derive Maximum Value and Speed of Implementation
Val
ue
fro
m T
ech
no
log
y
Time
ValueGap
Communication Technology Value
Maximization
Rate at Which Companies TraditionallyLeverage New Communication Technology
Get the most out of new technologiesTo maximize the value, these questions must be answered:
How can this technology help my company achieve our business initiatives?
Who specifically needs these applications and which applications do they need?
How do we deploy this technology to achieve maximum results?
EnvisionAnalyze & Architect
Build Enable Support
© 2008 Avaya Inc. All rights reserved. 25
Integrated Desktop, Devices and LOB Applications In Action….Integrated Desktop, Devices and LOB Applications In Action….
Chapters covered (Link to entire demo)
Presence (link to presence demo)
Improved Communication with Avaya Integration with Office Communications Server (link to OC demo)
Click-to-Communicate (click to communicate demo)
Advanced Voice (advanced voice demo)
Real Time Collaboration (real time collaboration demo)
Chapters covered (Link to entire demo)
Presence (link to presence demo)
Improved Communication with Avaya Integration with Office Communications Server (link to OC demo)
Click-to-Communicate (click to communicate demo)
Advanced Voice (advanced voice demo)
Real Time Collaboration (real time collaboration demo)
© 2008 Avaya Inc. All rights reserved. 26
“The interoperability between Avaya and Microsoft allows us to have the best of both worlds and eliminates disruption to our employees since they are already familiar with both platforms.”Chris Lahey, Vice Preseident IT, Redback Networks
Streamlined Desktop and Mobile Communications within Redback Networks (delivered by BrantTel, an Avaya BusinessPartner)
Streamlined Desktop and Mobile Communications within Redback Networks (delivered by BrantTel, an Avaya BusinessPartner)
Business ChallengesRapidly growing global presence
Mix of office, work-at-home and remote locations
Leverage existing assets to provide more efficient communications
The Avaya & Microsoft Integrated Solution Avaya Application Enablement Services (AES) and one-X Mobile integration with Microsoft Office Communicator (OC)
Redback Networks Benefits Employees see availability of co-workers for IM and phone conversations
Escalate IMs to live conversations using click to call from Microsoft OC
Increased access to employees via One-X Mobile on Blackberrys also reduces cellular network costs
Rich presence allows 24/7 tech support team to quickly see available experts
Smart phones transformed to fully functional, mobile office phone for mobile workers
© 2008 Avaya Inc. All rights reserved. 27
Avaya / Microsoft Integration Plans for Enterprise UCAvaya / Microsoft Integration Plans for Enterprise UC
2008
Unified Clients
Messaging
Conferencing
20092007
.NET
Directory
SIP and Presence
Telephony
Mobility one-X mobileWindows Mobile 5
one-X mobileWindows Mobile 5
Call Control (CSTA) Via IP Softphone 6.0 (AV features on OC tabs)Via AES 4.0 on network
Call Control (CSTA) Via IP Softphone 6.0 (AV features on OC tabs)Via AES 4.0 on network
Presence FederationPresence Federation
Communication Managerw/Exchange Unified Messaging
Communication Managerw/Exchange Unified Messaging
Modular Messaging w/ Exchange 2007
Modular Messaging w/ Exchange 2007
Meeting Exchange Outlook Schedulingw/Live Meeting
Meeting Exchange Outlook Schedulingw/Live Meeting
Active DirectoryOC, MM & DEM
Active DirectoryOC, MM & DEM
.NET Access CCE
.NET Access CCE
.NET AccessCTI to CM (via AES)
.NET AccessCTI to CM (via AES)
one-X mobile Windows Mobile 6
one-X mobile Windows Mobile 6
Call Control (CSTA)OCS 2007 via AES 4.1
Call Control (CSTA)OCS 2007 via AES 4.1
Advanced Call Control OCS 2007 via One-X Communicator
Advanced Call Control OCS 2007 via One-X Communicator
Active Directoryone-X Portal
Active Directoryone-X Portal
one-X Speech: email, voice mail, calendar, task lists, directory
one-X Speech: Exchange 2007
one-X clients display MS Presence
one-X clients display MS Presence
OCS SIP integrationOCS SIP integration
Meeting Exchange w/Live Meeting in OCS
Meeting Exchange w/Live Meeting in OCS
Integrated Presence• User call state in OC
© 2008 Avaya Inc. All rights reserved. 28
Summary How Microsoft and Avaya Integrate Your Desktop, Device and LOB Solutions
Summary How Microsoft and Avaya Integrate Your Desktop, Device and LOB Solutions
Presence enabled intelligent communication
Anywhere access to any device
Simple efficient access to all messaging
Effective group collaboration
Effective Message, Calendar, and Contact Management
“In office” communications extended to mobile and remote workers
Presence enabled intelligent communication
Anywhere access to any device
Simple efficient access to all messaging
Effective group collaboration
Effective Message, Calendar, and Contact Management
“In office” communications extended to mobile and remote workers
29© 2008 Avaya Inc. All rights reserved.
Backup Slides for Click-to-Communicate without Animation
Backup Slides for Click-to-Communicate without Animation
© 2008 Avaya Inc. All rights reserved. 30
Click-to-CommunicateClick-to-Communicate
The Cornerstone of Integration ApplicationsThe Cornerstone of Integration Applications
© 2008 Avaya Inc. All rights reserved. 31
Click-to-callClick-to-call
© 2008 Avaya Inc. All rights reserved. 32
Click-to-IMClick-to-IM
© 2008 Avaya Inc. All rights reserved. 33
Click-to-emailClick-to-email