1 © 2004 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID The spoken words...

1© 2004 Cisco Systems, Inc. All rights reserved.

Session NumberPresentation_ID

The spoken words remain

IP and Video Telephony Recording from TC&C

Anthony Vago, Sales Manager

TC&C, Hungary

222© 2004 Cisco Systems, Inc. All rights reserved.Presentation_ID

TC&C and Cisco Systems

• Leading regional provider of advanced solutions forIP based telephony and contact center systems

• Cisco Software Integrator Partner value added reseller of ICSG (eg. IPCC Enterprise) product line in Hungary

• Cisco AVVID Partner (Architecture for Voice, Video and Integrated Data)

• TC&C's CARIN is verified as a Cisco Compatible solution.


What is the AVVID Partner Program?

The Cisco AVVID Partner Program extends the value of customer networks by enabling complete solutions

• Promote a standards-based, open architecture

• Accelerate the deployment of business applications

• Easier to integrate

• Faster to deploy

• Verified solution

• Coordinated support

CARIN Overview

444© 2003, Cisco Systems, Inc. All rights reserved.Presentation_ID


CARIN Overview

• Call recording solutionfor Cisco IP Telephony systems

• „Cisco Compatible” product

• Full Cisco CallManager support

• Centralized multi-site call recording

• Video telephony recordingNEW


CARIN Highlights

• Replay at any time and from any location

• Unique and effective functionsMulti-level access control

Stereo recording

Cisco IP phone services support

Enhanced storage management

• Multiple recording modesFull, On-demand, Selective, Partial

• Security

• Open interfaces for easy integration

• Flexible and scalable capacity

CARIN Benefits



Centralized multi-site recording

• Deploy ONE system for all sites and departments

• Centralized archiving

• Centralized management

• Authenticated access from any desktop

I P p h o n e s

C a ll lM a n a g e r c lu s te r

S w itc h

R o u te r - g a te w a y

L e g a c y p h o n e

C A R I N s e r v e r L o c a l R e c o r d e r

W o r k s t a t io n C A R I N w e b G U I

e n a b le s u s e r s to p la y b a c k r e c o r d e d c a lls

C A R I N s e r v e r C e n t r a l C o n t r o lle r

D B ű

I P p h o n e s

S w itc h

P S T N W A N

R o u te r - g a te w a y

C A R I N s e r v e r L o c a l R e c o r d e r

W h e n L o c a l R e c o r d e r s e r v e r is d e p lo y e d o n a r e m o te s ite , C A R I N u s e s S F T P to t r a n s fe r lo c a lly r e c o r d e d s o u n d fi le s u p to th e C e n t r a l C o n t r o lle r . O p t io n a l c o m p r e s s io n c a n b e a ls o a p p lie d b e f o r e t h e t r a n s fe r .


Increased Productivity

• CARIN Cisco IP phone service (XML applications)

enable customers to highly increase productivity and exploit their investments in Cisco IP telephony infrastructure

• Activate a function by pressing only a phone button

• Available functions

On demand recording

Mark calls as private

Mark calls as important

Attach notes to calls from a predefined list

Send recorded calls in email


Enhanced Security

Security of recorded calls and the system is ensured by a number of special features

Feature Technology Benefit

Multi-level access control mechanism

Privilege groups, Permissions

Enables flexible adaptation of the enterprise’s security and

business rules

Secure communication among system components

SFTP, SSL

SSL authenticated channels between the Local Recorders and

the Central Controller provides uninterruptible and secure

communication

Secure user interfaceHTTPS

Secure web interface with user authentication provides secure

communication between the Central Controller and the web

clients


Seamless Integration

• CARIN provides open interfaces for easy connection to any 3rd party software solution.

• CARIN provides computer-telephony integration (CTI) superseding expensive CTI products or custom development.

• Integrating CARIN into 3rd party applications provides functions like:

Initiating on-demand recording through the external application.

Sending last recorded call (URL) by email.

Access recorded calls from external application by one click.

Providing data for further call analysing, reporting and quality management.

CARIN has been successfully integrated into SAP CRM, Peregrine Service Center, Cisco IPCC Agent Desktop.


Reduced Costs

• CARIN is a software based solution running on industry standard PC servers with widely used operating systems.

• No need for expensive proprietary hardware equipment or additional devices.

• Fully centralized management.

• Leverage existing and future functions of underlying Cisco IPT.

• Open for integration. Not a black box.

• Sophisticated licensing schemes to provide cost effective solutions for SMBs.

• Competitively priced.

CARIN Success Stories



Success Story - ING

ING Group (Bank, Insurance Co. and Pension Funds) Hungary is a member of the Dutch ING Group

“CARIN provides a cost-effective call recording solution for 3 different departments on a single infrastructure.”

Attila KissIT Manager, ING

• CCM with 1000 IP phones, recording selected extensions

• 3 virtual call recording systems on one platform.

• Easy integration with existing SAN environment.

• Reduced management costs.

• Joint project with Getronics.


Success Story - MOL

MOL – Hungarian Oil and Gas plc

leading integrated oil and gas group in Central and Eastern Europe and the largest company in Hungary by sales revenues

• Cisco IPCC solution with 65 seats

• Provides call recording functionality for 6 separated divisions on a single platform.

• Recording agent calls throughout the country.

• CARIN Desktop applications on Agent workstations.

• Distributed CARIN deployment with 65 Local Recorder components.

• SAP CRM and Peregrine Service Center integration.

• Joint project with IBM.

• Cisco Navigator Innovation Award 2004.


Thank you!

www.tcc.hu

Please visit us at stand E40F

http://www.tcc.hu/

http://www.tcc.hu/

http://www.tcc.hu/

http://www.tcc.hu/

Q and A


1 © 2004 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID The spoken words...

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