1. 2 The Steps Planning and Research Preparation, Presentation and Adoption Customer Service and...

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Transcript of 1. 2 The Steps Planning and Research Preparation, Presentation and Adoption Customer Service and...

Page 1: 1. 2 The Steps Planning and Research Preparation, Presentation and Adoption Customer Service and Maintenance Challenges and Appeals.

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Page 2: 1. 2 The Steps Planning and Research Preparation, Presentation and Adoption Customer Service and Maintenance Challenges and Appeals.

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The StepsThe Steps

Planning and Research

Preparation, Presentation and Adoption

Customer Service and Maintenance

Challenges and Appeals

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Step 1Planning and Research

Step 1Planning and Research

The Development Process Data Myths The Blue Ribbon Task Force

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Step 2Preparation, Presentation and

Adoption

Step 2Preparation, Presentation and

Adoption Strategies Design Alternatives The Presentation The Master Plan Proactive vs. Reactive The Sprinkler Record Political Agendas vs. Public Safety The Team Approach

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Step 3Customer Service and

Maintenance

Step 3Customer Service and

Maintenance Customer Service Charts and Matrices The Plan Review Process

OrganizationPlan ReviewBuilding PermitInspectionTRUE Customer service

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GuidelinesCodes and StandardsPlan Review ProcedureApplicants and Time FramesWater SupplyModifications to Existing SystemsInspection Criteria

Step 3Customer Service and

Maintenance

Step 3Customer Service and

Maintenance

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Step 4Challenges and Appeals

Step 4Challenges and Appeals

Legality Economic Issues Common Themes Historical Review The Developer and Home Builder Ancillary Agencies

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AppendicesAppendices Additional Resources (USFA, RFSI, IAFC, NFPA,

other) Time vs. Products of Combustion Curve Why Johnny Can’t Afford a House FSABSC Residential Summary Report Response to Common BIA Arguments NFSA response to BIA Video Cost Impact Analysis of Proposed Code Change

(B-119-88)

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AppendicesAppendices Village of Clarendon Hills SFD Fire Suppression

Sprinkler System Clarification NFPA Journal Article “Sprinkler Tax Break” Organizational Chart Plan Review Process Building Permit Process Inspection Sequence Plan Review Process (FPB Foster City CA)

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LITTLE OR NO

EXPECTATION OF FIRE

PROTECTION FEATURES IN

A NEW HOME!

LITTLE OR NO

EXPECTATION OF FIRE

PROTECTION FEATURES IN

A NEW HOME!

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LACK OF END USER

EDUCATION!

HOME FIRE SPRINKLER COALITION

LACK OF END USER

EDUCATION!

HOME FIRE SPRINKLER COALITION

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BE PREPARED!!!BE PREPARED!!!

Don’t end up in a public hearing before you are prepared to be there!

The best defense is a good offense!

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“Life’s journey is not to arrive at the grave safely in a well preserved body, but rather to skid in sideways, totally worn out shouting…”Holy molly, what a ride!”

“Life’s journey is not to arrive at the grave safely in a well preserved body, but rather to skid in sideways, totally worn out shouting…”Holy molly, what a ride!”

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Jim [email protected]

FTUSA Vickie Mobilizing.ppt