097 Full Material

TITILE PAGE

THE IMPACT OF MOBILE TELEPHONE IN THE

DEVELOPMENT OF SMALL SCALE BUSINESS.

STUDY OF OWERRI METROPOLIS

TABLE OF CONTENTS

Title Page------------------------------------------ i

Approval pages------------------------------------ ii

Dedication----------------------------------------- iii

Acknowledgment---------------------------------- iv

Table of Contents--------------------------------- vi

Abstract------------------------------------------- ix

CHAPTER ONE

1.0 Introduction---------------------------------1

1.1 Background of the study------------------- 1

1.2 Statement of the Problem------------------ 4

1.3 Purpose of the Study------------------------ 5

1.4 Research Questions------------------------- 6

i

1.5 Significance of the Study-------------------- 7

1.6 Scope of the Study---------------------------- 7

CHAPTER TWO

2.0 Review of Related Literature----------------- 8

2.1 The Concept of Mobile Telephone------------ 9

2.2 The Role of Mobile Telephone in

Business Development----------------------- 10

2.3 The Various Ways of Acquiring Mobile

Telephone------------------------------------ 11

2.4 Demerits of Mobile Telephone--------------- 11

2.5 Impact of Mobile Telephone in the Development

of Small Scale Business in Owerri Metropolis----

12

2.6 Summary of Literature Reviewed------------- 15

CHAPTER THREE

3.0 Research Methodology----------------------- 16

3.1 Design of the Study-------------------------- 16

3.2 Area of the Study ---------------------------- 17

3.3 Population of the Study---------------------- 18

3.4 Sample and Sampling Technique------------ 19

3.5 Instrument Used For Data Collection ------- 19

ii

3.6 Method of Data Collection-------------------- 20

3.7 Method of Data Analysis--------------------- 21

CHAPTER FOUR

4.0 Data Representation And Analysis---------- 22

4.1 Response Rate to Questionnaire------------22

4.2 Data Presentation--------------------------- 24

CHAPTER FIVE

5.0 Summary of Finding, Conclusion

and Recommendation---------------------- 37

5.1 Summary Of Findings---------------------- 38

5.2 Conclusion---------------------------------- 39

5.3 Recommendation--------------------------- 40

Reference----------------------------------- 42

Appendix------------------------------------ 43

Questionnaire------------------------------- 44

iii

AbstractThe basic aim of any business is to make profit in the

most effective and efficient way.These profit motive is what makes the business

enterprise to work had in order to achieve his objectivesProfit is a major target of any business and no

business can survive without profit.This research project has its main focus on the impact

of mobile telephone in business development in Owerri. As there exist no9 business without adequate information that communication should be encourageous in order to have a high performance in business. In this view our advice is that means of communication should be available in order to develop our business

In this very research project a questionnaire was given out to know the response of people on the effect on mobile telephone in business development many responded that the introduction of mobile telephone affected their business development positively. While some insisted that the introduction of mobile telephone affected their business development negatively

In trying to achieve these objectives, the method used in this research draw much from both primary and secondary source of data. Simple percentage was used in presentation of the data, while chi-square was used to analyzed the data.

The following findings were made from the study; the introduction of mobile telephone has not affected the business development.

Mobile telephone as a necessity, mobile telephones have a positive effect and negative effect etc.

Subsequently, in order to consolidate on the success of mobile telephone so far recorded, the study recommended that the Federal Government in collaboration with the corporate affair commission (C.A.C)

iv

should make sure that every business enterprises must have a strong means of communication like mobile telephone.

v

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

According to the concept of management, business

management provides people in the whole world with a

general background to the elements and characteristics of

business. Regardless of the educational goal of a person

be it in accounting, finance, business marketing,

engineering, art etc. There is every certainty that he will

end up in having some close connection with business

therefore, Independent observers may classify such

Institutions. Independently owned business such as patrol

services station, restaurant etc.

Business could be classified into the following industries:

1. Retailing Industries

2. Wholesaling and services Industries

3. Manufacturing and services Industries

1

4. Non project public enterprises.

Most of these Industries do one important thing providing

the needs of the society. The needs of the society have

gone much further than the basic needs of food, clothing

and shelter. Our needs are complex therefore, complex

business Institution are needed to fulfill the needs of the

society. The Individual in the society decides what

enterprise makes effort to fulfill such needs.

Our approach in the study of business course is to

provide an instant into how business is one entity and the

consumers are another entity both needing to work

together to make their ambitions become a reality, any

individual business under Nigerian system has two major

objectives which is services and project. These objectives

apply whether the business is a mammoth organization as

the general motors in America the largest world single

business enterprise providing employment for 728,000 men

and women throughout the world or a small neighborhood

2

grocery store at sure leer Lagos. Every business must

satisfy human wants if it is to continue to exist.

The primary objective of a corporation is service, if

service is given, profit will flow (RALPHC).It is wise for us to

know through this study that the mobile telephone that is

commonly used among business enterprises in Owerri

metropolises is known as global system, for mobile

communication (GSM).

It is on this note that the researcher has the intention

of knowing how business enterprises see the effect of

mobile telephone on these issue and many others hinge

the motive of this study. The researcher has not been

encouraged by the answer of existing Indigenous literature

on these issues. However, he made effort to proceed, if

only Nigerians will believe that the effect of this study will

have tar-reaching and positive impact if accepted and

implemented.

3

1.2 STATEMENT OF THE PROBLEM

The major problems the researcher wish to identity

and pose to solve in this study are:

1. The bad attitude from people using mobile

telephone

2. Problems created by the introduction of mobile

telephone in the society that is the evaluation of

the positive and negative impact on the part of

business

3. Wrong ways of acquiring mobile telephone

4. Unsatisfied services by the companies rendering

the services.

5. Wrong ways of using mobile telephone by drivers

while driving.

1.3 PURPOSE OF THE STUDY

The major aim of this study was to find out the

impact of mobile telephone in the development of small

4

scale business in Owerri metropolis specifically, the study

attempted to:

1. Examine the concept of mobile telephone

2. Identify the role of mobile telephone in business

development

3. Examine the various wrong ways of acquiring

mobile telephone

4. Identify the merits and demerits of mobile

telephone.

5. Evaluate the impact of mobile telephone in the

development of small scale business in Owerri

metropolises.

1.4 RESEARCH QUESTIONS

For us to find solution to the problems, we will

make use of various research questions.

1. What are the concept of mobile telephone

5

2. What are the roles mobile telephone plays in

business development.

3. What are the various wrong ways of acquiring

mobile telephone?

4. What are the merits and demerits of mobile

telephone

5. How can mobile telephone have impact in the


metropolis?

1.5 SIGNIFICANCE OF THE STUDY

The significance of this work can not be overlooked,

since it emphasis on the impact of mobile telephone in the

development of small scale business. It will enable the

researcher to add his little contribution towards the

consumption of mobile telephone. It will help the public to

know the impact of mobile telephone. It will also help the

reader to be on the better position to say what mobile

telephone is all about.

6

1.6 SCOPE OF THE STUDY

This study is focused on the impact of mobile

telephone in the development of small scale business in

Owerri metropolis. It therefore includes psychological

concepts such as motivation, learning and prejudice

CHAPTER TWO

2.0 REVIEW OF RELATED LITERATURE

This chapter reviews related literature on the impact

of mobile telephone in the development of small scale

business in Owerri metropolis. The researcher reviewed

some textbooks, journals, seminar papers and other write

ups relating to the topic. It is grouped under the following

sub-headings.

1. The concept of mobile telephone

7

2. The role of mobile telephone in business

development

3. The various wrong ways of acquiring mobile

telephone

4. Demerits of mobile telephone

5. The impact of mobile telephone in the


metropolis.

6. Summary of literature reviewed

2.1 THE CONCEPT OF MOBILE TELEPHONE

Presently, communication has become a device for

modern life and for the development of the world (Elippo:

1976:448) Based on this; experts on science and

technology took a great research to make communication

easier for people of the world.

Therefore, mobile telephone is a device used by

government, individual and organization to pass

8

information from one place to the other. It is a wireless

machine that connects people worldwide and makes

communication and life easier for people (Ogunji J. A 2003)

2.2 THE ROLE OF MOBILE TELEPHONE IN BUSINESS

DEVELOPMENT

For one to understand this study there is need for us

to know and be conversant with the role of mobile

telephone. As the researcher earlier stated, mobile

telephone serves as a device for easy communication

(J.R.GIBB). It is of no doubt that one can easily pass

information across the country with a small wireless

machine called mobile telephone. In this aspect, we can

now look at the role of mobile telephone as:

1. It serves as a mechanism for easy communication

9

2. It creates opportunity for people of the world.

3. It serves as a device for individual and business

development.

4. It helps to transact free and fair business.

It is beyond all reasonable doubt that all these points made

above are some roles of mobile telephone. It is

indisputable that the weight of a nation is based on their

ability to provide high technology, especially mobile

telephone.

2.3 THE VARIOUS WRONG WAYS OF ACQUIRING

MOBILE TELEPHONE

Many people acquire mobile telephone through so

many bad ways some who could not afford to buy mobile

telephone go about stealing other peoples money in order

to buy mobile telephone, some even snatch other people’s

mobile telephone from them in order to meet up with

10

others. Many young girls prostitute because of mobile

telephone.

2.4 DEMERITS OF MOBILE TELEPHONE

As mobile telephone has merit, it also has demerits

because anything that has advantage must have

disadvantage (J.Bally) some of the demerits of mobile

telephone includes:

1 It is used as a thing of bragging

2 It is used for evil communication

3 It causes lots of accident for motorist as the drivers

will be driving and at the same time answering

telephone calls

4 The cost of acquiring and maintenance is too high

5 It leads to stealing as everybody will like to have it.

11

2.5 IMPACT OF MOBILE TELEPHONE IN THE

DEVELOPMENT OF SMALL SCALE BUSINESS IN

OWERRI METROPOLIS

Form the beginning of this study, the researcher has

been pointing on mobile telephone which all of us use for

communication. It is obvious that we can not articulate this

study without emphasizing on the impact of mobile


Owerri metropolis. Since the starting of this very research,

there has been some critical questions, which was outlet in

this study, they include:

1. Does the introduction of mobile telephone affect

the development of business in Owerri

2. Does business enterprise see mobile telephone

as a necessity

3. Does mobile telephone serve as a mechanism for

easy communication in business?

12

All these questions are to be used to know whether

mobile telephones which we are using have a positive or

negative impact in the development of small scale

business. As the researcher has earlier said, the

capability of any organization to be on going concern is

based on their ability to collect and analyze data to a

useful in formation.

Therefore, after the questionnaire has been made, we can

be able to say whether the mobile telephone has negative

or positive impact in business development. One can easily

understand that in Owerri, mobile telephone is seen as a

major means of transacting business. One can easily

transact business outside Owerri with the use of mobile

telephone.

A business organization in Owerri can order for goods

at Lagos through the use of mobile telephone and it will

reach them. As the researcher has earner said, the capacity

of any organization in business development is based on

13

their ability to have a high level of collection of data to

useful information. All these can not be done by face to

face negotiation alone, but can be best and easily done

through the use of mobile telephone.

2.6 SUMMARY OF LITERATURE REVIEWED

Based on the literature reviewed by the researcher, it

was summarized that the use of mobile telephone has

improved business development in Owerri since effective

management is based on the ability of a firm to collect,

process and analyze data to useful information.

14

CHAPTER THREE

3.0 Research Methodology

This chapter deals with the methodology and

procedure of the study it is presented under the following

sub-headings:

1. Design of the study

2. Area of the study

3. Population of the study

4. Sample and sampling technique

5. Instruments used for data collection

6. methods of data collection

7. methods of data analysis

3.1 Design Of The Study

In order to avoid biased and to have a fair

representation of the opinions of the population’s

parameter the researcher used survey design which helps

in getting the opinions of the entire population.

15

3.2 AREA OF THE STUDY

A research is not carried out in space, rather it is

carried and in an identified places. A detailed area or

location to be covered will be stated. This research was

centered on the evaluation of the impact of mobile


Owerri metropolis. The population spread on this study is

made up of business development in Owerri municipal

council, Owerri West, Owerri North and Nekede Owerri.

The choice of these populations is based on the fact that

the impact group that identified most with the current

development in business through mobile telephone and so

this study would be rather incomplete without their

substantial involvement and contribution.

Since this study is centered on the impact of mobile


Owerri metropolis, we can not fail to ascertain data from

16

the municipal council of Owerri in order to arrive at a point

of evaluation

3.3 POPULATION OF THE STUDY

The population of this study was made up of the entire

small scale business in Owerri metropolis meanwhile, the

total population of the business enterprises is made up of

four hundred (400) consequently, for the benefit of proper

presentation, validity and reliability, the researcher choose

two hundred and fifty (250) respondents using systematic

sampling technique which is reutilizing or internal sampling

technique.

3.4 SAMPLE AND SAMPLING TECHNIQUE

It is not economical to collect data from the entire

population so; the researcher used random sampling

17

techniques. These techniques will help to make

generalization of the population.

ODOH M.O. 1992; 153 stated that stratified random

sampling technique is the process in which heterogeneous

population is divided into certain sub-groups or strata in the

population for the aim of obtaining a greater degree of

representatives. Hence, decreasing the probable sampling

error in the sample, in proportion to their number in the

population itself.

3.5 INSTRUMENTS USED FOR DATA COLLECTION

The structural questionnaire will be used to elicit the

required information, therefore, the respondents are to be

asked similar question in order. This questionnaire will

embody the following type of questions.

Open- Ended Question: Those requiring the respondents

to construct his own reply.

18

Dichotomous Question: Those regarding the respondent to

choose one of the two possible answers

Multi choice Question: Those in which will suggested

alternative possibilities are exhausted for the respondent to

choose.

Scale response Question: Those requiring the

respondent to tick.

3.6 METHODS OF DATA COLLECTION

From the information gathered, the researcher

engaged on the descriptive design method of sourcing the

relevant data. The purpose of this design is not only a

collection of data purpose, but the discouraging of meaning

in the data collected, so facts and events can be

adequately process, understood and interpreted and for the

result, information for the research made was derived from

the primary and secondary sources. The primary source of

data collected was from the questionnaire while the

19

secondary source is from academic texts, publications,

newspapers, journals, articles etc

3.7 METHODS OF DATA ANALYSIS

Chi-square was used for data analysis. The alternative

hypothesis (Hi) was rejected and the null hypothesis (Ho)

was accepted

20

CHAPTER FOUR

4.0 DATA REPRESENTATION AND ANALYSIS

The aim of this chapter is to present and discuss the

aggregate data gathered in this survey of mobile phone in

business development in Owerri. All tabular calculation

and their results as interpretation were presented here so

as to accept the null hypothesis (HO)

4.1 RESPONSE RATE TO QUESTIONNAIRE

As was stated earlier in the sample design, the study

was carried out in four (4) local governments in Imo State

which is Owerri municipal council, Owerri North, Owerri

West and Nekede Owerri.

Given blow is the distribution and retrieval of the

questionnaire from most business owners in Owerri.

21

Table 41.1

Distribution and Retrieval Of Questionnaires

Local Government No Distributed No

Retrieved

Owerri Municipal 40 39

Owerri West 55 54

Owerri North 80 76

Nekede Owerri 50 48

Total 225 217

The result above shows that 96.40.% was received

However, some of the respondents either erroneously or

purposely left some questions un-answered. This account

for the sight differences in the total of the data generated

from such question

4.2 PRESENTATION

22

The observed data one presented in simple percentages

by means of table. The response to the research questions

were presented first followed by the hypothesis.

RESEARCH QUESTIONS

Research question one: we use the response from

question one and question seven of the questionnaire.

Question: 1 as a business enterprise, do you have a

mobile telephone?

Table 4.1.2 to Determine Whether You Have A

Mobile Telephone or Not As A Business Owner

O.M.C O.N O.W Nekede Total

Yes 9 30 26 40 105

No 30 24 50 8 112

Total 39 54 76 48 217

Source: Computed from question No 7 of the

questionnaire. The result above shows that 105 or 48.39

23

percent of the respondents were of the view that the

introductions of mobile telephone affect their business

development, while 112 or 51.61 percent said that the

introduction of mobile telephone does not affect their

business development.

For research question II we use the response from

question 15 and 16 of the questionnaire.

Question 15: How does your business develop if you

don’t have mobile telephone?

Table 4.1.4: Respondents Perception


positive 9 23 25 17 74

Negative 28 50 50 30 138

Total 37 73 75 47 212

Source: Computed from question No 15

The result from the table above shows that 34.91% of

the respondents were of the view that their perception as

24

they don’t have mobile telephone in their business is

positive while 65.0990 of the respondents says their

perception as they don’t have mobile phone in their

business is negative.

Question 16; what is your feelings towards other business

enterprises who don’t have mobile telephone?

TABLE 4 1.5

Respondents Perception


fair 28 30 50 40 148

unfair 10 23 26 7 66

Total 38 53 76 47 214

Source: Computed from question No 16 of the

questionnaire.

25

The result above shows that 69.16% of business

enterprises said that their feeling towards other people who

don’t have mobile phone is fair, while 30.84% of the

respondents have unfair feelings towards those who don’t

have mobile telephone in their business.

Decision Rule:

The researcher rejects the null hypothesis (HO) and accepts

the alternative (H1) which states that the introduction of

mobile telephone has affected their business development.

Findings for Hypothesis:

For question 453.33% of the respondents responded yes,

that the introduction of mobile telephone affect their

business activities

While 41.67% of the respondents responded that the

introduction of mobile telephone does not affect their

business activities.

Hypothesis 2

26

The introduction of mobile telephone has no impact on the

business development, in order to test this hypothesis,

question No 17 is used.

Question No 17: What are your perceptions towards the

use of mobile telephone while on motion?

Table 4.1.6

Respondents Perception


Risky 30 40 35 33 158

Unrisky 9 13 20 10 52

Total 39 53 71 44 210

Source; Computer from question No 17 of the

questionnaire. The result from the table above shows that

75.24% of the respondents responded that it is fair to use

mobile telephone while on motion, while 24.76% of the

respondents were on the opinion that using mobile

telephone while on motion is fair.

27

FINDING FOR HYPOTHESIS 2

The result in the responses to question No 17 indicate that

315.24% of the respondents were of the view that it is

unfair using mobile telephone while 24.76 of the

respondents said that it is good to use mobile telephone

while on motion.

HYPOTHESIS 3

As a business enterprise, what is your advice to your fellow

business enterprises on the use of mobile telephone for

business transactions?

Table 4.1.13

Advice on the Use of Mobile Telephone


encouraging 35 30 76 30 171

discouraging 3 24 0 18 45

Total 38 54 76 48 216

28

Source; Computed from question No 21 of the

questionnaire from the above result, 79:17% of the

respondents advanced that mobile telephone is

encouraging for business transaction while 2O.83% of the

respondents advanced that mobile telephone is

discouraging for business transactions.

Table 4.1.14a

Analysis of Response for Testing Hypothesis

A B C D Total

X 35(30.08) 30(42.75) 76(60.16) 30(38) 171

Y 3(7.91) 24(11.25) 0(15.83) 18(10) 45

Column Total 38 54 76 48 216

Table 4:1. 14b: Calculation of Chi-square(x2) for the

29

Hypothesis

CELL Oi Ei (Oi – Ei)2 (Oi – Ei)2Ei

XA 35 30.08 24.2064 0.8047

XB 30 42.75 162.5625 3.8026

XC 76 15.84 250.9056 4.1706

50.1899x2 calculated

At 58 level of significance, the critical value for X20.95 =

0.352.

Decision rule;

We reject alternative hypothesis (Hi) and accept the

null hypothesis (Ho)

Which stated that mobile telephone has a positive effect on

the business Development?

FINDINGS FOR HYPOTHESIS 3

As analysis of question No.21 revealed that 79.17% of

the respondents were on the view that mobile telephone is

encourage able for business transaction while 20.83% were

30

on the opinion that mobile telephone is discouragable for

business transaction that many business enterprise sees

mobile telephone as a mechanism in Owerri metropolis.

Questions 3 which of the networks do you operate on?

Table 4.1.6

To determine the networks they operate on


MTN 19 30 70 31 150

GLO 5 4 6 6 21

ALCATEL 5 20 0 10 35

ECONET 10 0 0 0 10

TOTAL 39 54 76 47 216

31

Source: Computed from question 3 of the questionnaire.

The above result show that 76.85% of the respondents

operate with MTN network while 18.52% of the respondents

operate with Econet, and 46% of the respondents operate

on NITEL network.

Questions; Does the introduction of mobile telephone

affect the purchase and consumption of your goods and

services as a businessman?

Table 4.1.7 Effect of Mobile Telephone on The

Purchase

And Consumption of Goods and Services


Yes 17 40 70 8 135

No 22 14 6 40 92

Total 39 54 76 48 217

32

Source; Computed from question No.5 of the

questionnaire, the result above shows that 62.2% of the

respondents responded yes to the question while 37.79% of

respondents responded no to the question

From research question, we used the response from

question 16 and 11 of the questionnaire.

Question 6: Do you see mobile telephone as a necessity?

Table 4.1.8 Respondents Perception on Mobile

Telephone.


Strongly 30 27 60 30 147

Agree

Agree 5 20 10 10 45

Disagree 4 5 3 5 19

Strongly 0 2 3 3 8

Disagree

Total 39 54 76 48 217

33

Source; Computed from question No 6 of the

questionnaire. The above, result shows that 76:50% of the

respondents responded positive while 23.50% of the

respondents responded negative.

Question 10: If you are offered both Nokia handset

Motorola, Alcatel and Samsung handset at the same price,

which one will you buy?

Table 4.19 Respondents Perception On The Handset

They Prefer


Nokia 20 30 30 20 100

Motorola 10 13 30 10 63

Alcatel 5 6 4 5 20

Samsung 2 4 10 5 22

Total 37 53 74 40 204

34

CHAPTER FIVE

5.0 SUMMARY OF FINDINGS, CONCLUSION AND

RECOMMENDATIONS-

In this study, the researcher has attempted a fair

performance evaluation of the “impact of mobile telephone

in business development in Owerri. Through this, the

researcher considered the effort which mobile telephone

have merely so far to increase the communication standard

of this country Nigeria.

Therefore, the use of mobile telephone in business

transaction is very necessary for business development.

Some literatures and data were reviewed and analyzed

findings were gotten in respect to the various problems and

benefit of the understudy. These findings will be

enumerated clearly in this chapter and necessary

recommendation given.

5.1 SUMMARY OF FINDINGS

35

1. The first finding from the project is that the

introduction of mobile telephone has led to the

rapid growth of many business enterprises

2. The second finding from this project 15 that the

introduction of mobile telephone has an impact on

individuals.

3. The third finding is that a lot of problems are

experienced by making use of mobile phone, like

making or answering calls while driving which

causes accident.

4. The last finding from this project is that mobile

telephone encourages crime.

As some people discourage it, others see it as a

necessity

5.2 CONCLUSION.

36

Mobile telephone is a communication device that

people use in communication both national and

international, it is one of those economic ideals that remind

us of the disparate, to be firm with policies without displine

and transparency most social uplifting dreams can not be

reached

The aim of this study therefore is centered on the impact

of mobile telephone in the development of small scale

business in Owerri metropolis, how mobile phone help to

develop business and how it is seen as the mechanism for

easy communication.

Finally, this project has solved the problems to which it

was set out to solve in this regard, the hypothesis was

tested and response to the researcher questions was

gotten.

The study proved that the introduction of mobile

telephone has affected the business development

positively and to some negatively.

37

While some individual users see it as a mechanism for easy

communication and also a necessity.

5.3 RECOMMENDATION

The essence of every work is to bring to bore the hidden

facts about a particular proposed and to recommend better

ways of doing something wither to do. This work through

its findings her m made recommendation like.

a. Motorist who must make or receive phone call, while

driving must park as users of a hand free also stand

the risk of being distracted and automatically getting

involved in road accident.

b. Relevant agencies like the federal road safety corps

and the Nigerian police should five tune its public

education enlightenment campaigns in road traffic

accident implication of using cell phones while driving.

The general public should be sensitized on the

alternatives of their very disposals.

38

c. No communication, no business so infant business

enterprises should understand that the only way

forward in business is to have useful information

within and outside the business environment.

d. The Federal Government of Nigeria in Collaboration

with the corporate Affair commission (C.A.C) should

make sure that every business enterprises must5

have a strong communication system like mobile

telephone.

REFERENCES

Bello J.A Managing business in Nigeria (Lagos: University of

Lagos

39

Brant D. Wilson: Foreign investment and investments of

subsidiaries (Michigan: University of

Michignu Press 1988)

Hanson A.A:

International Institute of Administrative

Sciences,

Brussels, 1955

Ohiri A.U Principles of personal Management (Owerri

Alfadoz Publishers 2007)

Ejiofor P.N.O Making our Organization Perform (Enugu: The

Government Press 1984

Terry G.R. and Stallard J.J Office Management and control

eight.

QUESTIONAIRE FORMAT

APPENDIX

Your Department,Your school,

40

P.M.B 1036Your state

Dear Respondent,

QUESTIONAIRE ADMINISTRATION

I am a Higher National Diploma student of Federal

Polytechnic offa. I am conducting a research project on

“impact of mobile telephone in the development of small

scale business in Owerri metropolis”

This is in partial fulfillment of the requirement for the

award of Higher National Diploma in Technology and

Management.

Subsequently, I would be very grateful if you could

complete the accompanying questionnaire to enable me

complete the research.

Thanks

Yours faithfully,

Your nameResearcher

QUESTIONNAIRE

Instruction: Choose the appropriate answer from

options provided below. I can assure you that the

41

information provided shall be treated in strict

confidence and use for academic purposes only.

Research Question one: What are the concept of

mobile telephone?

1. As a business enterprise do you have a mobile

telephone?

a. Yes

b. No

2. Which of the products do you use?

SA A SD D

a. Motorola

b. Samsung

c. Alltel

d. Nokia

3. As a business enterprise, which of the networks do

you operate on?

SA A SD D

MTN

42

GLO

NITEL

ECONET

4. Does the introduction of mobile telephone affect your

business activities?

Yes SA A SA D

No

Partially

5. As a business owner, does the use of mobile

telephone affect the purchase and consumption of your

goods and services?

SA A SA D

43

Yes

No

Research question two: what is the roles mobile

telephone plays in business development?

6. Do you see mobile telephone as a necessity?

SA 4 A 3 SD2 D1

Strongly agree

Agree

Strongly disagree

Disagree

7. Does the introduction of mobile telephone affect your

perception in business?

SA4 A3 SD2 D1

Strongly agree 4points

Agree 3 points

Strongly disagree 2 points

Disagree 1 point

44

8. Does mobile telephone make you feel pompous?

SA4 A3 SD2 D1

Strongly agree 4 points

Agree 3 points


Disagree 1 point

9. Does handset expose you to know many friends?

SA 4 A3 SD2 D1


Agree 3 points


Disagree 1 point

10. If you are offered Nokia, Motorola, Alcatel and

Samsung handset, which one will you choose?

SA4 A3 SD2 D1

Nokia

Alltel

45

Samsung

Motorola

Research question three: What are the various wrong

ways of acquiring mobile telephone?

11. As a business enterprise, how did you get money

to purchase your phone?

SA4 A3 SD 2 D1

By stealing

By begging

You worked for it

None of the above

12. What quality of mobile telephone do you prefer?

SA4 A3 SD2 D1

Low quality

High quality

Middle level quality

None of the above

46

13. Do you think that the use of mobile telephone

should be for all or exceptional for the rich

SA4 A3 SD2 D1

All

Rich

Poor

None of the above

14. As a business owner, how is your perception if you

have a mobile telephone?

SA4 A3 SD2 D1

Good

Bad

Mixed feeling

None of the above

15. How is your perception if you don’t have mobile

telephone?

SA4 A3 SD2 D1

Good

47

Bad

Mixed feeling

None of the above

Research question four: what are the demerits of

mobile telephone?

16 As a business enterprise, do you encourage or

discourage the use of mobile telephone for

business transaction?

SA4 A3 SD2 D1

a. encourage

Discourage

None of the above

17. What are your perception and attitude towards the

use of mobile telephone while on motion?

SA4 A3 D2 SD1

Risky

Unrisky

Mixed feeling

48

None of the above

18. Does the use of mobile telephone change your

attitude towards people?

SA4 A3 D2 SD1


Agree 3 points

Disagree 2 points

Strongly disagree

Research Question five

How can mobile telephone have impact in the

development of small scale business?

19. Now does the use of mobile telephone affect your

business?

SA4 A3 D2 SD1

Negatively

Positively

None of the above

49

20. How is the rate of purchase and consumption of

mobile telephone by business owners in Owerri

metropolis?

SA4 A3 D2 SD1

High

Low

None of the above

21. What is your attitude towards the use of mobile

telephone while business is going on?

SA4 A3 D2 SD1

Good

Bad

Mixed

None of the above

50

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