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EDITORIAL & CORPORATE OFFICES

Rankin Publishing Co., Inc.Don Rankin and Linda Rankin, Publishers

204 E. Main Street • P.O. Box 130Arcola, IL 61910-0130, USA

Email: [email protected]: www.rankinpublishing.com

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Editorial: Harrell Kerkhoff, EditorRick Mullen, Associate Editor

Design: David OpdykeReception: Sandy Pierce

AdvertisingContact Kevin Kennedy @ 623-434-8959

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C A L E N D A R O F E V E N T SSEPTEMBER 2012September 13-16

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National Conference On Rural Public And Intercity

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October 26-30Taxicab, Limousine &

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Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130. Publisherassumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2012 RankinPublishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written consentof Rankin Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling;Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net

RAPID RESPONSE.....................................Page 6INDUSTRY NEWS ...................................Page 33

ON THE COVER:Washington’s Community Transit CEO Joyce Eleanor is shown with one

of the agency’s Enviro 500 double-decker buses produced by Alexander Dennis.See page 8.

IN THIS ISSUECommunity Transit Serves Diverse Snohomish County In Washington State .........................8

How These Motorcoach Companies Succeed By Taking Care Of Customers ..........................................22

Busline’s Buyers Guide To Bus Shelters & Street Furniture.............39

Busline’s Buyers Guide To Engines & Transmissions......................42

BuslineVehicle Showcase

TRANSIT BUSES47 – 50

BUSLINE September/October 2012

SEptEMbEr/OctObEr 2012

Published byRankin Publishing, Inc.

www.buslinemag.comM A G A Z I N E

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Feature photos courtesy of Community Transit

CONTENTS

0912Busline.FINAL2_Layout 1 9/4/12 9:54 AM Page 4

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Company Website Page # Company Website Page #

ABC Companies www.abc-companies.com 29

Alexander Dennis Inc. www.alexander-dennis.com 9

Altro Transflor www.altrotransfloor.com 41

Amaya-Astron Seating www.amaya-astron.com.mx 26

American Cooling Technology, Inc. www.actusa.us.com 37

ARBOC Specialty Vehicles www.arbocsv.com 27

Atlantic Detroit Diesel-Allison www.atlanticdda.com 10

Bauer Compressors www.bauercng.com 16

Bitzer www.bitzerus.com 18

Budget Truck & Autobody www.budgettruckandauto.com 44

C.E. Niehoff www.ceniehoff.com 25

Chestnut Ridge Foam www.chestnutridgefoam.com 38

Classic Trolley www.classictrolley.com 23

Clean Energy www.cleanenergyfuels.com 7

Columbia Equipment www.columbiaequipment.com 40

CUTA www.cutaactu.com 42

Diamond Manufacturing www.diamondmfg.com 52

DRIVEWARE www.driveware.com 38

EMP www.emp-corp.com 43

Enseicom Inc. www.ensei.com 13

Euramtec/Prima America www.euramtec.com 34

Freightliner www.freightlinerchassis.com 3

Handi-Hut, Inc. www.handi-hut.com 39

Hometown Trolley www.hometowntrolley.com 20

Imeco, Inc. www.groupeimeco.com 11

MAHA Lifts www.maha-usa.com 31

MCI (Motor Coach Industries) www.mcicoach.com 17

Midwest Bus Corporation www.midwestbus.com 30

Mile-X www.mile-x.com 45

Penntex Industries www.penntexusa.com 14

Prevost Car www.prevostcar.com 5

Protective Insurance Company www.protective insurance.com 19

Relational Bus Systems www.rbs2000.com 33

Safety Step www.safetystep.net 46

SEFAC www.sefac.com 44

Service Insurance www.serviceins.com 46

Stertil-Koni www.stertil-koni.com 36

Sutrak www.sutrakusa.com 28

TEMSA www.temsa.com 21

Transit Sales International www.transitsales.com 12

Turtle Top www.turtletop.com 2

UMA www.uma.org 15

Vanner Power www.vanner.com 24, 35

Volvo www.prevostcar.com 56

WEH Technologies Inc. www.weh.us 45

Willingham Inc. www.willinghaminc.com 32

Alexander Dennis .................................47Motor Coach Industries .......................48ABC Companies ...................................49

Setra ......................................................50New Flyer ..............................................50

1 2 11:36 AM


SEptEMbEr/OctObEr 2012

Published byRankin Publishing, Inc.

www.buslinemag.comM A G A Z I N E

Read or Download Complete Issues Of Busline Magazine Online At: www.buslinemag.com

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By Harrell KerkhoffBusline Magazine Editor

Snohomish County, Washington —like The Evergreen State itself — issparsely populated throug -

hout much of its eastern andcenter regions, with a muchlarger urban-base concen-trated in the west. Providingkey public transportationservices for most of this diversecounty is the responsibility of Com -munity Transit, an agency that takespride in innovative programs and trans-portation services. Through the use of modern technology

and a fleet that includes 23 Enviro 500 dou-ble-decker buses from Alexander DennisLimited, Community Transit has enjoyedsteady ridership numbers in the face of budg-et cutbacks and a sluggish area economy. “Our agency was the first in the state of

Washington to feature an all low-floor busfleet, and the first to launch a Bus RapidTransit (BRT) service which we call, ‘Swift,’”Community Transit CEO Joyce Eleanorsaid. “We were the second transit agency inthe nation, meanwhile, to put a fleet of double-decker buses into regular service.”

The western part of CommunityTransit’s service region includes a portionof Seattle’s metropolitan area and PugetSound, the latter of which serves as theagency’s western boundary. Its easternboundary is part of the Cascade Range.Topography of Snohomish Countyincludes saltwater beaches, rolling hills

and rich river bottom farmlands in the westto dense forest and alpine wilderness in themountainous east. “Due to our county’s unique geography,

we couldn’t possibly operate on a gridtransportation system. Instead, we haveseveral different transfer points for ourbuses in place. Our county’s geography isan interesting challenge, but people wholive and work here are used to this andhave adjusted very well,” Eleanor said.“We are fortunate that people here supportand use public transportation, particularly

our commuter service that operates onInterstate 5, which is a major north-southcorridor through the heart of the Seattlemetropolitan area. It’s an area that hasbecome quite congested. Fortunately, I-5features HOV (high-occupancy vehicle)lanes that make it nice for those peoplewho use our bus service on this corridor.”

By The Numbers

Community Transit began in 1976 inthe wake of new state legislationthat established a Public Tran -

sportation Benefit Area Corporation. Thislegislation allowed local voters to decideon a sales tax proposal designed to helpfund local transit operations. CommunityTransit was the first agency in the state tobenefit from such voter approval, accord-ing to Eleanor.“We started with 18 leased vehicles and


It’s been necessary to cut our service by 37 percentover the past 2 years due to recessionary times.What is interesting is that our ridership has onlydeclined about 4 percent over this time period. ”

— Community Transit CEO Joyce Eleanor

Community Transit Serves DiverseSnohomish County In Washington State


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7 bus routes within Snohomish County,”she said. “Community Transit now has 220full-size buses, 54 paratransit mini-busesand 396 van pool vans. Thirty of our busesare diesel-electric hybrids, while the rest ofthe bus fleet runs on ultra-low-sulfur dieselfuel.”Community Transit operates local bus

and van pool services; while its commuterruns are operated by First Transit, a privateprovider of transit management and con-tracting work. “First Transit does a very good job for

us, as does Senior Services of SnohomishCounty, which is a local nonprofit human

service agency that operates our paratransitservice,” Eleanor said. Growth has been a big part of

Community Transit’s history. Starting with7 communities, now citizens in every cityin Snohomish County, except Everett, havevoted to join the agency. CommunityTransit’s Public Transportation BenefitArea has a population of nearly half a mil-lion people (498,815 in 2009). Community Transit provides bus service

on 46 routes. This includes 26 local routeswithin Snohomish County and 20 com-muter routes to downtown Seattle, in KingCounty, and to the University of

Washington, also in Seattle. The only cityin Snohomish County that maintains itsown transit system is Everett, which isknown as Everett Transit, althoughCommunity Transit does run some buses inthis city as well.“We also operate, through a contract, 6

Sound Transit Regional Express busroutes,” Eleanor said. While Sound Transit, based in Seattle,

oversees, plans and funds the operation andmaintenance of its buses, it contracts serv-ices out to King County Metro, PierceTransit and Community Transit.“Community Transit had 9.7 million

overall passenger boardings in 2011 andoperated 14 million miles. Our service areais large, with over 1,300 square miles. Itgoes from very rural to very urban areas,”Eleanor said. Working with area businesses to help

them provide transportation for employeesis another important service provided byCommunity Transit. Under its award-win-ning Transportation Demand Management(TDM) program called “Curb theCongestion,” the transit agency has a con-tract in place with Snohomish County towork with employers located on major


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transportation corridors. “The main focus (of Curb the

Congestion) is to encourage people to usealternative transportation as opposed to

single-occupancy vehicle travel —whether it’s a bus, van, car pool, biking orwalking,” Eleanor said. The Curb the Congestion program

recently earned second place in the nation-al Association for Commuter Trans -portation (ACT) Marketing and Outreach:Partnership Award competition. A goal ofthis program is to reduce traffic congestionon three specific corridors in SnohomishCounty.“We work with all of the large employ-

ers in this area. It helps that CommunityTransit currently has 22 park-and-ride lotswith 6,635 parking spaces. This includes aparking garage that was opened a littleover a year ago that features 877 spaces,”Eleanor said. “Community Transit also has

1,600 bus stops.”The agency’s BRT “Swift” line, mean-

while, serves a 17-mile north/south routeon busy Highway 99 between Everett and

Shoreline, WA. Buses traveling on certainparts of this BRT line receive signal prior-ity, while there are also dedicated BusinessAccess and Transit (BAT) lanes on 10 ofthe route’s 17 miles — all designed to helpbuses stay on schedule.The transit agency’s two bus bases and

administration building are located inEverett. This includes the Merrill Creekbase, which is where Community Transitofficials operate local service out of as wellas commuter service to the University ofWashington. There is also the Kasch Parkbase, responsible for the commuter servicethat travels to downtown Seattle and thecontracted Sound Transit runs. “These facilities are very close to the I-5

corridor and are well located to get our

buses quickly out on the streets for serv-ice,” Eleanor said. Community Transit also offers a

RideStore at the nearby Lynnwood (WA)Transit Center. This is a major hub wherepeople can purchase fare media and/or askquestions about the various services pro-vided by the transit agency.

A Double Tall To Go

With close proximity to Seattle,home of Starbucks Coffee andits “double tall” beverage size,

it should be of no surprise that double-decker buses now used in CommunityTransit’s fleet are commonly known as“double talls.”

“We call these buses ‘double tall’because we are near Seattle and its rela-tionship with coffee. The term has beenvery well accepted by the public,” Eleanorsaid. There are currently 23 such double tall

— otherwise known as double-deckerbuses — specially built for CommunityTransit. The Enviro 500 double-deckerswere made by Alexander Dennis Ltd., thesame company that makes the famous

“Customer service is No. 1 at Community Transit. We area quality organization. During the painful process of cutting our budget, I kept telling our staff, ‘We are goingto become a smaller agency, but we will not cut quality.’”


London double-deckers. CommunityTransit’s decision to buy these busesrequired the Scotland-based bus manufac-turer to contract with a plant in the UnitedStates so the buses would meet federal“Buy America” standards, a requirementfor the federal stimulus money whichhelped pay for the double-deckers.Community Transit’s bus purchase was

the first Buy America-compliant double-decker order for Alexander Dennis. “Despite the complexities and slight

time delays involved in adapting a veryBritish product and process to America,and the use of a new set of subcontractorsfrom a different continent, the buses went

into operation last year and have been ahit with our drivers, mechanics and, espe-cially our customers,” Eleanor said.“Alexander Dennis officials were veryresponsive and have developed a goodrelationship with our agency.” “There was a big learning curve

involved to get the double-decker programin place, but this was to be expected,”Community Transit Strategic Planningand Grants Manager June DeVoll added.The agency’s double-decker buses are all

used for commuter service to downtownSeattle. Eleanor said these vehicles havebrought many advantages. “For example, they take up less space

(compared to articulated buses) when notin use, which is especially important at ourKasch Park operating base. It was gettingvery crowded at this facility,” she said.“The (double-deckers) also take less spacecompared to articulated buses when on thefreeways, while holding more passengers.They can carry up to 79 passengers plusstandees, while our articulated buses carryup to 60 passengers. Due to extra seatingcapacity, our double talls have beenassigned to the most crowded trips to andfrom downtown Seattle. “We have found operating costs are also

lower with our double tall fleet, and thesebuses operate very well in the snow.”Officials at Community Transit previ-

ously leased one double-decker bus for ayear to see how it met the agency’s servicedemands. The end result was very good,Eleanor explained. “Our riders have loved the double talls

from the beginning. When we had a ribboncutting ceremony for our first (double-decker) 300 people showed up.Grandparents brought their grandchildrenjust so they could board a double tall,”Eleanor said. “We now have a web pagethat lists where the double talls are going tobe every day. If a person wants to ride one


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of them, he/she can check the website andsee where to get on the bus.“Ridership is doing very well on these

buses. They are becoming popular in otherways as well, such as with marketing. Infact, the localUnited Way hadone of our doubletalls in (an adver-tising) wrap featur-ing the organiza-tion’s campaign slogan, ‘Live United,’because these buses are so visible.”

Getting The Word Out

Despite recent service cutbacks thatresulted from a down local econo-my, officials at Community Transit

are busy planning for the day when localsales tax revenues are on the rebound.Eleanor said it’s been comforting to seethat ridership has not taken a sharpdecrease despite the agency’s cutbacks. “It’s been necessary to cut our service by

37 percent over the past 2 years due torecessionary times. What is interesting isthat our ridership has only declined about 4percent over this time period. I feel thisshows that our service is very much need-

ed in Snohomish County,” Eleanor said.“Currently, expansion plans at CommunityTransit have been placed on hold, butfuture plans include increasing our SwiftBRT offering. We would like to implement

BRT on our major east-west corridors. Wehope to some day connect this BRT expan-sion with park-and-ride lots, and eventual-ly, light rail.“We are trying to secure funding for an

alternatives analysis regarding a secondSwift line. It’s a long process, which isgood because currently we don’t have themoney to implement another line. This isincluded in our list of long-range goals. Wecould also use another satellite facility tothe north as our service area is so large.”Despite current budgetary constraints,

Community Transit’s marketing depart-ment has found creative ways to keep theagency’s name at the forefront in the localareas it serves. This includes the use ofsocial media and videos. “We have videos available on our web-

site showing people how to ride Swift, andhow to use the ORCA (One Regional Cardfor All) smart card and other services,”Eleanor said. “Community Transit alsopromotes its services through advertising

space available onour buses, at park-and-ride lots and onbike lockers.”Not all of this

available advertisingspace, however, is used for self-promotion.In fact, transit agency officials sell most ofthe ad space found on CommunityTransit’s buses to other entities in order tobring in extra revenue.“We have also developed community

partnerships to help us implement success-ful programs. This includes sponsorshipswith local businesses,” she said.For example, officials at Community

Transit helped develop a bike trail map forthe local area that was completely fundedby sponsors. Transit agency employees alsowork with organizers of local events, suchas the Mukilteo Lighthouse Festival, whereCommunity Transit provides free rides,thanks to funding from a local hospital. Another important function of many

local public transportation agencies is that

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of providing customer outreach programs.This includes education for school childrenon how to ride a transit bus. At CommunityTransit, this type of service is called theSchool Transit Education Program (STEP).It’s designed to be an entertaining andinformative presentation developed byCommunity Transit and shared, at no cost,with those schools in Snohomish County.

The demonstration focuses on the featuresand benefits of using public transportation.One of the important side benefits of

participating in a school educational eventor local festival, of course, is thatCommunity Transit’s name is in publicview in a very positive way. “Our marketing department is working

really hard to come up with low cost waysto continually market the agency,” Eleanorsaid. “This includes trading the back pageof our Bus Plus book (featuring bus sched-ules and other agency information) forsome promotional opportunities elsewhere,

such as at the Comcast Arena in Everett.It’s at this arena that Community Transitnow has large wall murals where we high-light our services.”She added that the transit agency also

has its own super hero called “Oxy Gene,”who Eleanor said is a, “Defender of truth,justice and really clean air.” Oxy Gene is aregular visitor at various community

events — again promoting the benefits ofusing Community Transit’s services. “Customer service is No. 1 at

Community Transit. We are a qualityorganization. During the painful process ofcutting our budget, I kept telling our staff,‘We are going to become a smaller agency,but we will not cut quality,’” Eleanor said.“This is because we spent years building avery good brand, and it doesn't take long tolose that brand quality.“I feel every employee of ours knows we

are all here for the customers. If it weren’tfor our customers, there would be no need

for our services.”Community Transit relies on the dedica-

tion and knowledge that its employeesshowcase on a daily basis. Eleanor said sheis proud of the entire workforce, includingits staff of drivers. “Our drivers are amazing. Whenever I

go out into the public, I receive tremendouscomplements on how helpful and courte-

ous our drivers are tothose they service,” shesaid. The current workforce

at Community Transit is521 people. This does notinclude those who work

for the transit agency’s contractors. “Our entire employee base has made the

agency a success. We are well known forhaving very dedicated, high-quality peo-ple,” Eleanor said. “Each employee isproperly trained. We also have a staffdevelopment manager available to help ourother managers find additional training foremployees when required. Just as impor-tant, in my mind, is that our employeesunderstand what Community Transit’s mis-sion is, and what we are all working toachieve. Our big goal is, ‘Think TransitFirst,’ which has really permeated the

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organization.“It has been a difficult past few years

because our vision, our mission and ourgoals have always been about growingthe system, increasing ridership andbeing innovative. With the recent sloweconomy and having to cut service, Ithink we have gone through a period ofsome confusion about what our true mis-sion really is, but we are stabilizing andworking on this focus. We are workingon reducing the cost per rider because ifwe can succeed there, it enables us tooffer more and better service for all ofour customers.”

Eleanor said there are signs the localeconomy is improving as sales tax rev-enues are up slightly and the housing mar-ket in the area appears to be gettingstronger. New orders at The BoeingCompany, which has a large manufacturingfacility in Everett, have also helped boostthe local economy. “We are on budget at Community

Transit, and many areas of business aregetting better. We all anticipate, however,that it’s going to be a long, slow recoverywith the local economy,” Eleanor said. “Ithink everyone in our area is cautiouslyoptimistic. Having been through slow eco-

nomic times for five years, however, it’sunderstandable that we are all still cau-tious.” Community Transit Public Infor -

mation Officer Martin Munguia addedthat agency officials, “Are looking forwardto the day when there is more capacityavailable at Community Transit, and westart growing our service at a faster pace.” Eleanor added that new riders do contin-

ue to seek Community Transit’s variousbus services. Many of these people areseeking ways to escape increased trafficcongestion and high gas prices. “We see new riders with every wave of

higher fuel costs. A lot of people whowould not normally use the bus will tryone and find out it works pretty well fortheir travel needs,” she said. “From ourown cost standpoint, however, we havebeen quite concerned about these samerising fuel costs. Therefore, we haveentered into a fuel hedge program whichis similar to an insurance policy. We haveput around $3 million into a reserve fundto guard against a dramatic fuel increase.After that, our fuel hedge program kicksin for added protection.”

Technology Spurs Opportunities For Riders

Looking at what type of alternative-fuel vehicles will work best atCommunity Transit in the future,

along with other changes in technology,remain an important part of public trans-portation’s focus in Snohomish County.Most of the agency’s fleet of buses run onultra-low-sulfur diesel fuel, while some arediesel-electric hybrids. “We are currently looking at data on the

cost of operating with these differenttypes of fuel,” Eleanor said. “We knowthat diesel-electric hybrid vehicles workvery well on our commuter runs. For ourlocal service, where there is a lot of stop-ping, it may be a different matter. This isthe type of situation that we are currentlyevaluating.”Other forms of technology are also at the

forefront of importance at CommunityTransit. For example, the agency is nearingimplementation of automated passengercounting, automated stop announcementsand GPS-based bus tracking, the latter ofwhich will provide real time bus informa-tion. “This (bus tracking) is something our

customers have been asking for during thepast several years. We are quite excited and


Continued On Page 54


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Located in Bloomington, IN, home of the main campus ofIndiana University, GO Express Travel provides transporta-tion services anywhere in the United States and Canada.

Headquartered about 60 miles south of the IndianapolisInternational Airport, the motorcoach company, originally known asBloomington Shuttle, was founded 19 years ago. The companybecame part of the GO Airport Shuttle national chain in 2011.“We started as an airport shuttle company,” GO Express Travel

Operations Manager Jill Webb said. “Today, we have a fleet ofabout 50 vehicles, ranging in size from sedans to 57-passengermotorcoaches.”In addition to its airport shuttle service, GO Express Travel also

offers corporate shuttle and charter services. The company’s largestbusiness segment has evolved from airport shuttle service to thecharter business, Webb said.Operating charter service for area

athletic teams is an important part ofGO Express’ business. The companycarries a large portion of IndianaUniversity’s athletic teams as well asteams from Indiana University-PurdueUniversity Indianapolis (IUPUI),Wabash College and DePauwUniversity.GO Express became certified by the

Transportation Safety Exchange(TSX) last year. The TSX investigates,reports and monitors the safety ofmotor carriers in North America. Thecompany’s TSX certification is cru-cial as the NCAA (NationalCollegiate Athletic Association)requires its members to use TSX-certified carriers.“Most of our vehicles are under 2 years old,” Webb said. “Our

motorcoaches are equipped with such amenities as satellite TV, DVDplayers, WiFi and restrooms.”Most of Go Express’ buses are also

equipped with GPS and alert system tech-nology.“The alert system will send us informa-

tion if a coach is having an engine or an air-conditioning issue, or if a bus has beenidling too long. It sends alerts to me, theowner of the company, and to our mechan-ics. These alerts oftentimes help us preventa more serious problem from happening.This has been a really good system.”Go Express goes to great lengths to make

sure its vehicles are not only well main-tained, but are also clean and attractive.“As I have explained to our detailing staff

many times, when one of our coaches pullsup to pick up a group, one of the most important places on the busthat must be clean is the first step,” Webb said. “If a group boards acoach and the stairwell is dirty, the rest of the bus could be spotless,but the dirty stairwell is all customers will see.“We could have the best office staff and the best drivers in the

world, which I believe we have, but the only way we are going togain repetitive business is to keep our buses ‘spit-shined,’ so tospeak.”When it comes to marketing GO Express Travel of Bloomington,

By Rick Mullen, Busline Magazine Associate Editor

Executives from four motorcoach companies ofdiverse geographical locations in the United Statesspoke with Busline Magazine recently sharing why

their respective companies have been successful in thehighly-competitive shuttle, tour and charter markets. Making sure their customers are safe, well taken careof, and return home happy are some of the keys theseindustry professionals insist upon in their day-to-dayoperations.



being a part of the national GOAirport Shuttle chain helps, Webbexplained.“No matter where a person lives,

he or she can go online and searchfor Go Airport Shuttle and ourname comes up,” Webb said.The company’s TSX certification

is also a valuable marketing tool, asare the company’s vehicles.“I stress highly with our

drivers that they are notoperating their personalcars,” Webb said. “I tellthem they are actually in amoving billboard for ourcompany. Our phone num-ber and our name are dis-played on the side and backof our coaches. I reminddrivers that they mustremember our vehicles areextremely noticeable. I tellthem, ‘You can’t do the‘blend-in.’“Many times our best marketing tool is

‘word-of-mouth.’ When customers have areally good experience with us, they helpus get the next customer.”In addition to taking advantage of tech-

nology on its coaches, GO Express uses astate-of-the-art software system in-houseto help with booking trips. The softwaresystem works best for booking the compa-ny’s Indianapolis airport shuttle, limousineand SUV/sedan service trips, according toWebb.

However, Webb explained that bookingcharter services is best done by contactingthe company by phone rather than online.This person-to-person contact allows GOExpress personnel to set pricing and toestablish personalized relationships withcustomers.“We also like to go out and meet with

charter customers, especially local ones,”Webb said. “We like to put a face with theperson we are going to talk with on thephone. We also like for them to see ourequipment. We will take our buses out andshow them to customers. A lot of times, wewill take three different sizes.“It is nice when we can put a face with

the name of the person who calls in here.With the athletic teams, it is usually thesame people who are calling and makingthese reservations.”

“When one of our coaches pulls up to pick up a group, oneof the most important places on the bus that must beclean is the first step. If a group boards a coach and thestairwell is dirty, the rest of the bus could be spotless,

but the dirty stairwell is all customers will see.” — Operations Manager Jill Webb


September/October 2012 BUSLINE

The company’s professionally uni-formed drivers also play a crucial role incustomer service, as they are the ones whoriders interact with the most. It is the dri-ver’s job to make sure customers have asafe and enjoyable experience. “A driver must be someone who is out-

going and friendly. You don’t want peoplewho don’t like to speak or who don’t pres-ent themselves well,” Webbsaid.GO Express seeks driver

candidates who have at leastthree to five years in the motor-coach or bus industry. Thecompany’s drivers all haveundergone extensive back-ground checks and have theproper driver’s licenses totransport passengers. Webbchecks a driver candidate’s motor vehiclereport (MVR), going back seven years.“When we hire a driver, the first couple

of weeks is nothing but training time,”Webb said. “We train all our drivers on theairport shuttles that are local pickups herein Bloomington traveling to theIndianapolis airport. For charter work, wehave a trainer who will spend two to threedays with a driver. “They will go over pre-trip inspections

in the parking lot. Drivers will be trainedon the interior amenities such as DVDplayers, heat, air-conditioning, wipers,defrost, etc. They will learn how to takecare of a bathroom. “The driver and trainer will also spend a

full day on the road. They will do every-thing from interstate driving to countryroad driving. When we book a charter, we

are very careful about the roads on whichour bigger coaches travel. We don’t allowthem on anything other than pavement —no gravel or dirt roads.“Once a new driver has finished the first

three days with our trainer, then the firstfew times they operate a larger coach anexperienced driver will ride along. We con-stantly train drivers and conduct regularsafety meetings throughout their careershere.”

In discussing the challenges GO Expressfaces to remain prosperous, dealing withhigh fuel costs and attracting and keepingqualified drivers is high on the list, Webbsaid.“We face many of the same problems as

other motorcoach companies,” Webb said.“However, we have grown considerably,which is good given the economy.

“I have been with this company 13 yearsand we have really grown in the past 2 or 3years. I don’t see any signs of that slowing.Much of our success stems from the com-pany culture we have nurtured. It is kind oflike a small family here, even though wehave around 100 employees. Furthermore,our drivers carry this attitude out there withour passengers. “Another aspect of our success has been

our commitment to purchasing newer

“We like to meet with charter customers, especially local ones. We like to put a face with the

person we are going to talk with on the phone. We also likefor them to see our equipment. We will take our buses outand show them to customers. A lot of times, we will take

three different sizes.”


equipment. In the past few years we havebought a lot of new buses, which hashelped our business tremendously.”Contact: GO Express Travel, 3200Venture Blvd., Bloomington, IN 47404.

Phone: 812-332-6004; Toll Free: 800-589-6004.

Email: [email protected]: www.goexpresstravel.com.

Travel America, of Walton, KY,has been serving the tri-state area ofKentucky, Ohio and Indiana since

1989. The charter company is located 20miles south of Cincinnati, OH, just offInterstate 75, one of the country’s mainnorth-south thoroughfares, running fromSault Ste. Marie in Michigan’s UpperPeninsula south to the Everglades inFlorida.The company was founded by Bob

Callahan, who had worked in charter salesfor Greyhound for 29 years prior to launch-ing Travel America.“We offer charter service for education-

al, senior and church tours, as well as char-ters for sporting events, family groups, col-leges/universities and corporations,” Cal -lahan said. “We have a secure, fenced-infacility with cameras all the way around to

watch what takes place on our premises.We are proud of our location. We are just100 yards from exit 171 on I-75.”The company operates and maintains a

fleet of nine modern motorcoaches withsuch amenities as DVDs andWiFi.“We maintain our coaches

ourselves. We do whateverneeds to be done,” Callahansaid. “We put an empha-sis on preventive mainte-nance to cut down onexpensive breakdownson the road. We areadding WiFi to most ofour fleet. College stu-dents and professionalslike being able to plug intheir laptops. It is a bigdeal these days.”As with most well-run motorcoach oper-

ations, Travel America stresses the impor-tance of maintaining a clean and attractivefleet.“We not only perform preventive main-

tenance, each time one of our coaches goesout and comes back, it is cleaned and sani-tized,” Callahan said. “We detail ourcoaches inside and out. Our drivers are

trained to maintain their buses.”Many times motorcoach companies

cooperate in helping one another maintaintheir vehicles while on the road. TravelAmerica drivers will oftentimes stop atanother facility to dump restrooms and gettheir coaches washed and cleaned. TravelAmerica also offers the same service.“We have motorcoaches from other

companies come through our facility all


“You just don’t start a bus companyand say, ‘This is the perfect way tomarket.’ There is never a perfectway, but the best way is to deliver

what you promise.”— Bob Callahan, owner



the time,” Callahan said.Travel America takes advantage of state-

of-the-art software systems in-house.“Our mileage program is very accurate.

When the USDOT (U.S. Department ofTransportation) audited us, I noticed itspersonnel were using the same software,”Callahan said. “We also use a program thatallows us to book and rate trips, as well asstore information about trips on file toreview.”Travel America’s marketing strategy

employs typical efforts such as using directmailings and the Internet.“I think word-of-mouth is one of the best

ways our company is marketed,” Callahansaid. “A satisfied and happy customer isgoing to tell others. You just don’t start abus company and say, ‘This is the perfect

way to market.’ There is nevera perfect way, but the best wayis to deliver what you promise. “I have heard people say,

‘Such and such used TravelAmerica and they said if Iwanted good service to callyou.“I would say 90 percent of

our business is repeat cus-tomers who we have workedwith over the years. They

know me as ‘Bob.’ Theywill say, ‘Bob, we areready to take this trip againthis year, but we are goingto a different place. Wouldyou go ahead and blockthis out.’ They usuallyemail us the details. Wework out the itinerary andthen email the contractback to them. “Others take the same

trip with the same itinerary every year.They might say, ‘We are doing the samething this year, but we are doing it on a dif-ferent date.’ I say, ‘No problem.’ Theyrarely even ask me for the price. Theyknow I am going to give them the best mar-

ket price. They know the coach is going tobe there. They know they are going to geta certified driver. Our drivers are all top-notch. They are professionally dressed incoats and ties, and they present themselveswell.“The first thing we do is find out what

customers want and then sell them whatthey want. You never make them feel likethey are a problem. Customers can neverbe a problem. You let them know that it isa pleasure taking care of them. It is some-

thing that I enjoy doing. This is all I havedone for the past 50 years. I am approach-ing 70 years old and I still enjoy servingcustomers.”While Travel America goes to great

lengths to maintain a high quality fleet and

“The first thing we do is find outwhat customers want and then sellthem what they want. You nevermake them feel like they are a

problem. Customers can never be aproblem. You let them know that itis a pleasure taking care of them.”



offer the best in customer service, it is alsovery particular when it comes to staffingdrivers. Finding drivers who meet the com-pany’s high standards can be difficult,Callahan said.Driver candidates must provide a thor-

ough work history. The company conducts

background checks and reviews appli-cants’ MVRs.“After a driver candidate passes the ini-

tial tests, we will have that person get aphysical,” Callahan said. “A driver’s healthis most important. Some people say I amtoo particular, but I don’t think I am. Thedrivers we have are really top-notch and Iam proud of them.“We want drivers who are personable.

They must be able to communicate. Welook for drivers who are happy and joyfulpeople, because customers go on trips tohave a good time.“We let customers know we want them

to have a good time and a safe trip. We

have meetings where we talk about whatwe can do to make a customer’s trip moreenjoyable. We also let drivers know what isexpected of them safety-wise.“Even if an experienced and qualified

driver comes to us, we still make sure thatdriver is properly trained. A new driver is

trained by our safety man. We road testnew drivers to see how they handle a coachand respond to different situations.”Driver and safety training is also ongo-

ing throughout a driver’s tenure at TravelAmerica.“We have drivers who have been here as

long as 14 years who still must attend safe-ty meetings and watch safety films,”Callahan said. “One of our biggest chal-lenges is finding qualified drivers. We arealways looking for good drivers. Wereceive many applications, but maybe 1 outof 15 or 20 applicants will meet our stan-dards.”Callahan said much of the company’s

success stems from his commitment tobeing personable with customers and let-ting them know that they are important. Healso said he would not have been success-ful without his wife, Sharon Callahan,who remains active in the company, at hisside throughout the years.

“Right now, Iam booking char-ters for next year,”Bob Callahan said.“This is a family-owned business and

I think I am going to be around for a longtime.”In speaking of his outlook on the

motorcoach industry as whole, Callahanthinks the federal government’s effortto make sure start-up companies andestablished companies alike are runningsafe operations is a major plus for theindustry.“I think the USDOT’s screening pro-

gram is going to keep a lot of unsafe buscompanies out of the industry,” he said.“Last spring, our coaches were checkedby the USDOT in Atlanta (GA) and inNashville (TN), and we received a cleanbill of health. This made us feel very

“I think the USDOT’s screening program is going to keep a lot ofunsafe bus companies out of the industry... I am impressed that thefederal government is conducting more bus checks out on the road.”


good. I am impressed that the federal government is conductingmore bus checks out on the road.”Contact: Travel America, 13121 Walton Verona Road, Walton,KY 41094-8211. Phone: 859-493-5100; Fax: 859-493-5333.

Email: [email protected]: www.travelamtours.com.

Primarily serving tourists in one of the most popular vacationdestinations on the planet, Space Tours, LLC, of Orlando,FL, began in 1990 with one mini-bus.

“We started growing and adding mini-buses,” said Space Toursowner Maurice Vargas. “After the first five years in business, westarted adding full-size motorcoaches to our fleet. We now havefive motorcoaches that seat from 50 to 60 passengers.“We book char-

ters for schools,tours, conventions,seniors, and anything in-between. Our base is in Orlandoand we operate mainly locally and in Florida.“We serve tourists who travel here from

many countries. We have many customers fromBrazil and Argentina, who tend to come here inJuly. In March and April, we are busy withAmerican students traveling here on spring break.We also service many conventions.”Attractions in the Orlando area known worldwide

include Disney World, Universal Orlando Resort,SeaWorld, Discovery Cove, Aquatica, BuschGardens, Holyland Experience and Ripley’sBelieve It or Not! and the Kennedy Space Center. Space Toursalso makes trips to the Tampa area.The company’s modern, clean and attractive motorcoaches

feature TV/VCR, public address systems and restrooms. Thetravel time for most of the company’s trips is relatively short— at times only 20 minutes. Space Tours’ longest trip is a lit-

tle over an hour from Orlando to Tampa, Vargas said.However, there is one commonplace amenity on the compa-ny’s shuttles and coaches that is very important to passengers,especially in the sub-tropic Florida climate.“The main thing is good, cold air-conditioning,” Vargas said.

“I think a big key to our success, along with working hard forour clients to provide them with a clean bus that is on time, iscold A/C.”In the highly competitive Orlando market, offering the best

in customer service is crucial.“We have a logo that says, ‘Service with a money-back guar-

antee,’” Vargas said. “We try to do everything we can to makesure our clients will be happy and travel with Space Toursagain.“Most of our business is with repeat customers. We are

online and we try to be as visible as possible so people can find

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“The main thing is good, cold air-conditioning. I think a big key to oursuccess, along with working hard forour clients to provide them with a

clean bus that is on time, is cold A/C.”— Maurice Vargas, owner



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us easily, but word-of-mouth has been ourmost effective market-ing tool.”As with any reputable

motorcoach company,Space Tours is commit-ted to putting highlyqualified, well traineduniformed professional drivers in its vehi-cles.“With new drivers, I like to get to know

them personally,” Vargas said. “Most ofour drivers have been here for seven years

or more. I do all I can to keep our drivers.”In addition to getting to know new driv-

ers on a personal basis to ensure they are agood fit for the company, Vargas also con-ducts background and driver’s licensechecks. New drivers are also road tested,while accompanied by an experienceddriver.“We want team-oriented people who are

going to speak well of our company andprovide a good service for clients,” Vargassaid.To better serve international travelers,

Space Tours’ drivers are fully bilingual

(Spanish/English), with many years ofexperience serving international visitors toFlorida, according to the company’s web-site.Space Tours works closely with a well-

known industry insurance provider thatprovides the company with safety DVDsand printed materials.“We conduct safety meetings with driv-

ers every month, and we tryto send them to a school thatprovides defensive drivingcourses,” Vargas said.Vargas is optimistic about

the future of Space Tours.“I feel good,” he said. “I

think the past predicts thefuture. I have survived 20

years now, and I am expecting to be inbusiness another 20 years.“There is always going to be a need for

buses to transport people to the attractionsin the Orlando area. Motorcoach and shut-tle transportation is an inexpensive andconvenient way for people to travel.”

Contact: Space Tours, LLC, 5381Watervista Drive, Orlando, FL 32824-

1440. Phone: 407-903-9996; Fax: 407-363-1440.

Email: [email protected]: www.spacetoursbus.com.

Offering tours and charter servicethroughout the western UnitedStates and Canada, Experience

Oregon, Inc., of Eugene, OR, has been inbusiness since 1991.“Experience Oregon tours serve mostly

“We conduct safety meetings with drivers everymonth, and we try to send them to a school that

provides defensive driving courses.”



the immediate area, but we have severalclients within a 200-mile radius” saidMarian Kloster, president and co-ownerof the company with herhusband, William “Bud”Kloster. “Our tour cus-tomers are predominatelyretired people who havetime to travel. We offerday trips and multi-daytrips anywhere in theWestern United Statesand Canada. Recently,we have included cruises.”

For day- and multi-day trippers, thePacific Northwest offers many of the coun-try’s most sought-after tourist destinationsincluding Lake Tahoe, the Rouge River,Glacier National Park, Puget Sound,

Mount Hood, Colu m bia Gorge andothers.“Experience Oregon began as a tour

company and, while we are evermindful of ourroots, about 80percent of ourbusiness is nowcharter. Our charterclients come fromthroughout the Uni -ted States and, likeour tours, travel any-where within the west-

ern United Statesand Canada. Manyof our charterrequests are fromathletic teams.”The idea to start a

tour company cameabout when BudKloster decided toseek a new vocation.

“We enjoyed taking day trips onSaturdays,” Marian Kloster remembered.“My husband is especially knowledgeableabout the area, so he decided to get a smallbus and offer trips to others like the ones he

and I took. Soon after we began, we wereasked to provide charter service, so welaunched the charter division of our com-pany. We’ve grown each year since.”Today, Experience Oregon’s fleet of late-

model luxury touring motorcoachesincludes six 56-passenger coaches and one48-passenger coach. The coaches boastreclining seats, VCR/DVD systems, high-quality stereo systems, up to 470 cubic-feetof under-carriage storage and panoramicthermal windows.“We expect to add two coaches to our

fleet next year,” Kloster said. “We are alsoplanning to add WiFi to our coaches in thenear future.”Experience Oregon’s motorcoaches are

“Buses are somewhat like restaurants— when a restaurant isn’t clean youwonder about the food. If a bus isn’t

clean, the client wonders if themechanical issues are in good shape.”

— Marian Kloster, president/co-owner


well maintained, bothcosmetically and mech -anically.“Buses are somewhat

like restaurants — whena restaurant isn’t cleanyou wonder about the food. If a bus isn’tclean, the client wonders if the mechani-cal issues are in good shape,” Klostersaid. “Clients appreciate stepping into asparkling clean bus, and may not bookagain if they don’t think the bus is clean.”According to Kloster, the company’s

best marketing tool is “Treating every

customer right.” Experience Oregon’sdrivers and word-of-mouth are alsovery effective tools to make known thecompany.“Drivers who do their job well and are

good with people are probably our bestasset,” Kloster said. “In addition, net-working is hands-down one of the best

marketing tools for our charter business.“When customers ask for the same driv-

er for every trip, we know that driver isdoing a good job. However, tours requirea different approach. Tours must be adver-tised, which we accomplish mainlythrough mailing our brochure to cus-tomers on our mailing list.”In looking for drivers — the company’s

“best asset” — Kloster goes to greatlengths in selecting just the right candi-date to operate an Experience Oregonmotorcoach. “When interviewing potential drivers, I

look for many things in addition to candi-dates’ qualifications to drive,” she said.“What is my first impression when theycome through the door? Are they friendly?Do they stay with a job for a long period oftime? Do they present themselves in a waythat customers will feel comfortable? Arethey dressed appropriately for an inter-view?“Drivers must undergo two interviews

and a drive test, as well as the usual drugtest. Beyond that, they receive ongoingtraining on an individual basis.”As far as the future of Experience

Oregon is concerned, Kloster is optimistic.Recent changes and some new employeeshave interjected an “energy” into the com-pany that has Kloster looking ahead, antic-ipating a bright future.“I feel great about the future of our com-

pany,” Kloster said. “We moved into a newfacility about a year ago, which has beenvery helpful. The new location allows us todo much more mechanical work.“We also have some new employees

that, I think, are very talented. These twothings alone have energized us.“We’ve always felt that it is important to

treat people right, which has paid off. Myhusband and I have different talents thathave complemented one another over theyears. Since my husband has becomeincreasingly retired from the business, Ilook to employees to fill that spot, in addi-tion to the knowledge I’ve gained over theyears.”

Contact: Experience Oregon Inc., P.O. Box 338, Junction City, OR 97448.

Phone: 541-342-2662; Fax: 541-342-4068.

Email: [email protected]: www.experienceoregon.com.


“Drivers who do their job well and are good with people areprobably our best asset. In addition, networking is hands-down

one of the best marketing tools for our charter business.”


National Interstate has announced the com-pany now insures 30,000 school buses. Thecompany also estimates that these units repre-sent approximately 20 percent of the school buscontractors’ vehicles on U.S. roads.National Interstate has been insuring school

buses since its inception in 1989. The companyoffers coverages including automobile and gen-eral liability, physical damage, garage liability,and workers’ compensation for alternative riskclients. Programs include traditional insurance,as well as several innovative alternative risktransfer programs for best-in-class school busoperations.“Insuring school buses has always been one

of our core markets, and we are excited aboutour ongoing growth in this business segment,”said Terry Phillips, senior vice president ofNational Interstate. “We were also pleased tonote that 32 percent of the School Bus Fleet’s2012 Top 50 Contractors are insured withNational Interstate. It is our long-term experience,expertise and commitment to the school bus mar-ket that allows us to build our customer base andmeet the industry’s highly-specialized needs.”“We attribute our success in the school bus

arena to the partnerships that we build with ourcustomers,” added Jim Parks, vice president ofNational Interstate. “One of the ways we fosterrelationships is by helping our insureds becomebetter operators. We offer an extensive portfolioof risk management tools, which we are contin-ually expanding and enhancing. For example,in March of this year we rolled out a school busdriver training course which we are makingavailable to all school bus clients insured withNational Interstate. To date, over 35 percent of

our customers have the course, and we continueto offer educational webinars to ensure theyreap the full benefits of the program.”For more information about National

Interstate’s school bus contractor insurance pro-grams, contact Mike Bissler at 800-929-1500x1349 or email at [email protected] Interstate and its insurance sub-

sidiaries, which include Vanliner InsuranceCompany and Triumphe Casualty Company,are rated "A" (Excellent) by A.M. BestCompany. Founded in 1989, National Interstate is head-

quartered in Richfield, OH, with operations in Hon -olulu, HI; Mechanicsburg, PA; and Fenton, MO.


MTA/RTA Sets RidershipRecord With Over 10

Million Passenger Trips The Nashville Metropolitan Transit

Authority (MTA) and Regional TransportationAuthority of Middle Tennessee (RTA) haveannounced they have jointly recorded morethan 10 million passenger trips in a fiscal year.This is nearly a 14 percent increase over theprevious fiscal period and almost 1.3 millionmore trips than the previous year. Ridership has increased steadily over the

past year and continues to grow. AverageNashville MTA ridership is 31,000 passengertrips per weekday. Average regional bus rider-ship is 1,200 passenger trips per weekday.RTA regional bus and train ridership has

been increasing prior to gas prices spiking in2011. For the fiscal year that ended on June 30,Music City Star ridership is up 14 percent.Ridership on regional buses has grown rapidlyas well, up 49 percent.“We are very pleased more people are riding

the Music City Star and RTA’s other regionalservices,” RTA Board Chair Jo Ann Gravessaid. “Middle Tennesseans are realizing howaffordable the service is and that it’s easy touse. We are confident this ridership trend willcontinue as more people recognize the manywonderful benefits that transit offers to themand the environment.”

National Interstate Now Insuring 30,000 School Buses



Prevost Prevost announced several new appoint-

ments at its recent Service Department meetingin Nashville, TN. Randy Castillo has been promoted to the

position of service network director andMaurice Gagné has been promoted to the posi-tion of customer support director. Castillo joined Prevost in 1994 as regional

service manager and has been responsible forthe Prevost Service Network since 2000. Underhis management, the Prevost Service Networkgrew from 5 to 8 locations.Gagné joined Prevost in 1996. He was

responsible for growing the company in cus-tomer service and product support. Prevost has also announced that Tommy

Nolet has taken the position of customer sup-port manager for Eastern North America andFernando Martinez is the customer supportmanager for Western North America. Nolet has been with Prevost since 1995,

when he started on the production line inSainte-Claire, Quebec. He moved to the St-Nicolas Service Center to become a servicetechnician before moving to the CaliforniaService center. In 2002, he was promoted toregional service manager for the WesternUnited States. In 2006, Nolet returned to the East Coast to

become regional service manager for thenortheast United States.

Martinez joined Prevost in 2000 as a servicetechnician at the Mira Loma service center. Hewas promoted to regional service manager forthe western United States in 2006. Visit www.prevostcar.com for more company

information.

MCIMotor Coach Industries has

announced that Patrick Scully hasbeen named vice president of pub-lic sector sales and marketing. Themove follows MCI’s recent acqui-sition of the U.S. and Canadiandistribution rights for Setra motor-coaches from Daimler Bus, whereScully was formerly chief com-mercial officer. At MCI, Scully will lead the Public Sector

division that serves public transit, military, uni-versity, law enforcement and other transporta-

tion specialty markets. Tom Wagner, executivedirector of business development, will managekey accounts and the sales team regionally posi-tioned close to customers in the United Statesand Canada.

Scully will also contribute toMCI’s strategic and long-termplanning as part of the company’sexecutive team. He reports to MCIPresident & CEO Rick Heller.Within the Public Sector, MCI

markets a Commuter Coachmodel, based on the D-Seriescoach; the D-Series; and its best-selling J4500 coach. MCI nowoffers both the Setra S 407 andSetra S 417 coach models to the

market as well.Scully began his career in the bus business in

1988 when he joined Ontario Bus Industries(later acquired by Daimler Bus) as a sales rep-

Randy Castillo Maurice Gagné Tommy Nolet Fernando Martinez

Patrick Scully

PERSONNEL



resentative in its service parts department. Hetransitioned to the bus sales team at Orion in1991, becoming general sales manager in 1993. He joined Detroit Diesel Corporation in 1994

and became vice president of worldwide bus andcoach sales. When Detroit Diesel was sold toDaimler in 2001, Scully joined its Setra divi-sion, and had full responsibility for the organi-zation’s entire North American sales, serviceand parts operations as chief commercial officer. Visit www.mcicoach.com for more informa-

tion on the company.

Stertil-KoniStertil-Koni, a provider of heavy vehicle

lifts, recently announced that Rand D. Johnsonhas joined the com-pany as sales manag-er for GSA and U.Smilitary customers.Johnson, who most

recently served assales manager forK&L Microwave, Inc.,brings a backgroundcombining sales, elec-tronics, hyd raulics andextensive U.S. mili-tary service to his new post with Stertil-Koni. His career includes more than 20 years of

service with the Delaware Army National

Guard, where Johnson rose to the post of FirstSergeant as well as a 13-month tour in Iraq dur-ing Operation Iraqi Freedom III. Johnson is agraduate of Wilmington University where hereceived a BS in Applied Professions,Supervision and an MBA.

Dr. Jean DellAmore, president of Stertil-Koni, stated, “We are delighted to welcome anindividual with Rand’s extensive experience,knowledge and service to the Stertil-Koniteam. His mission will be to help expand ourcompany’s strong momentum in providingworld-class heavy-duty lifts to the U.S. mili-tary.” Stertil-Koni is headquartered in Stevensville,

MD, and has a major manufacturing facility inStreator, IL, which recently produced its2,000th vehicle lift manufactured in the USA.Visit www.stertil-koni.com for more informa-tion.

Grand AvenueGrand Avenue, a Nashville, TN, ground

transportation company, has announced theaddition of Dave Arnholt as executive vicepresident and COO, Barbara Bakich as execu-tive vice president of sales and client services,and Rebecca Kauffman as national affiliatemanager.

Arnholt will lead all company operations,including service delivery, fleet management

and customer service. Bakich oversees

all development act -ivities for GrandAvenue.

In her new role asnational affiliate man - ager, Kauffman willmaintain strong rela-tionships with tran -sportation partnersacross the country aswell as identifying and cultivating new nation-al affiliates.

Over the past year, Grand Avenue has movedinto a new 65,000 square-foot headquarters indowntown Nashville, has grown its fleet to 58vehicles and its staff to 80 employees. Visit www.GrandAvenueWorldwide.com for

more information.

Rand D. Johnson

Barbara BakichDave Arnholt

Rebecca Kauffman


Stertil-Koni Announces Strong Market Reception To The SKYLIFT


S T E R T I L S U P E R I O R S O L U T I O N S B Y Q U A L I T Y P E O P L E STERTIL KONI, 200 LOG CANOE CIRCLE, STEVENSVILLE MD 21666, UNITED STATES, WWW.STERTIL-KONI.COM

As number 1 in heavy-duty vehicle lifts in the world, Stertil-Koni is synonymous for superior solutions and expert service. Our customized systems are entirely made in the USA by specialists with unique expertise. Thanks to their quality, our superior solutions and in-house production, Stertil-Koni continues leading by example in heavy-duty lifting.

Leading inheavy-dutylifting

SKYLIFT

IN-GROUND ECOLIFT

MOBILE COLUMN LIFTS

Wisconsin’sDegnitz Bus Service Joins Riteway Bus

The Degnitz family, after 40 years is sellingDegnitz Bus Service to Riteway Bus Service,Inc. "We worked in a partnership and have

enjoyed the drive,” a company spokespersonstated in a press release. Ronald Bast, president of Riteway Bus

Service, Inc. stated, "We (the Bast family) lookforward to welcoming the employees ofDegnitz Bus Service into the Riteway Bus fam-ily and will continue providing the same quali-ty service that Degnitz Bus has been knownfor."The Degnitz management and drivers will

continue in their roles as part of the Ritewayteam.GO Riteway, operated by Riteway Bus

Service, Inc., has been family-owned and oper-ated since 1957. The company has 11 locationsin southeastern and central Wisconsin with afleet of more than 500 vehicles. GO Ritewayprovides transportation for school children,business travelers, tourists and local residents. Visit www.goriteway.com for more informa-

tion on the company.

Stertil-Koni has announcedstrong marketplace reaction to thecompany’s SKYLIFT.

Classified as a platform lift,SKYLIFT provides a “clear floor”concept for the user. The product’sdesign includes two independentrunways, vertical lifting, no cross-beams, no overhang and no baseframe. “As a result,” according to Stertil-Koni

President Dr. Jean DellAmore, “theSKYLIFT provides free access from allsides with easy installation and minimalmaintenance.” The heavy-duty lift’s modular design

allows for flush mounted or surface mount-ed installation and permits various lengthsto be incorporated in a single lift.

Dr. DellAmore said, “The SKYLIFThas been specifically engineered for a largerange of heavy-duty vehicles and optimizesvaluable working space thanks to its verti-cal lifting design.” In addition, from the safety perspective,

the SKYLIFT provides maximum access tothe vehicle from all sides with no trippinghazard and clear floor access. Further, eachleg is equipped with an individual measur-ing device to ensure a smooth and level syn-chronization within tight tolerances.

The SKYLIFT is available in two mod-els. SKY-200 has a capacity of 62,400 lbs.;and SKY-250 has a capacity of 78,000 lbs. Stertil-Koni is headquartered in Steve -

nsville, MD, and has a major manufacturingfacility in Streator, IL, which recently pro-duced its 2,000th vehicle lift manufacturedin the USA. For more information, visitwww.stertil-koni.com.

0912Busline.FINAL2_Layout 1 9/4/12 2:57 PM Page 36

Prevost has introduced the Customer Portal,a secure website which gives Prevost customersaccess to important resources, tools and infor-mation from one location.

The Prevost Portal can be accessed using thelink: https://www.prevostcar.com/liaisonlogin.Prevost officials say the Customer Portal is

the starting point for an improved PrevostLiaison online interface. Prevost Liaison, the telematics system which

provides vehicle information to Prevost fleetadministrators, has been given an updated inter-face.The updated Liaison interface includes three

new tabs. The Perform tab displays vehicledata. This data is the heart of the Liaison systemand provides crucial insight about an operator’sfleet. The Locate tab gives access to theManage Points Of Interest function. Users canmap vehicles and display relevant vehicle/loca-tion information. The Communicate tab allows

for pre-set and customizable text messages tobe sent to drivers of specific vehicles. In addition, the system permits easy addition

and management of Liaison users. The CustomerPortal also links directly to other operatorresources: the Prevost Webinar site, Prevost con-tact info for the Field Service and Parts Salesteams, the Prevost Parts Catalog and PartsOrdering sites, the Prevost Online Warranty sys-tem, Prevost Technical Publications and WiringDiagrams, and the Prevost Service ProviderLocator. The Prevost Customer Portal can be accessed

in English or French.Visit www.prevostcar.com for more informa-

tion about Prevost.

Escot Bus Named OperatorOf The Year At Annual

IMG ConferenceEscot Bus Lines of Orlando, FL, was named

“Operator of the Year” during the 15th AnnualInternational Motorcoach Group (IMG) AwardsBanque sponsored by Prevost and AllisonTransmissions. The event was held at theNicollet Pavilion in Minneapolis, MN.IMG awards the title of “Operator of the

Year” to a motorcoach operator who has exem-plified community involvement, active IMGinvolvement, and exceptional customer service.

This year’s recipients, Brian Scott, president,and his sister Pam (Scott) Claxito, vice presi-dent, accepted the award on behalf of their fam-ily-owned business. Escot Bus Lines was start-ed by their parents, Lou and Diane Scott, in1983 with two mini-buses. Over the years, the company has expanded

its fleet to 16 transit buses and 45 motorcoach-es. Nearly one-third of its motorcoaches arePrevost, including the company’s most recentadditions of four H3-45s, all equipped withwheelchair lifts, 3-point seat belts and electron-ic destination signs.

Prevost is a manufacturer of premium interci-ty touring coaches and a world leader in the pro-duction of conversion coaches for high-endmotorhome and specialty conversion. It is part ofthe Volvo Group which is a manufacturer ofheavy-duty diesel engines. Prevost has its mainmanufacturing facilities in Sainte-Claire,Quebec, Canada and has seven Parts and ServiceCenters located in the United States and Canada.For information, visit www.prevostcar.com.


Prevost Introduces Customer Portal


For the second consecutive year, Lancer Insurance Company has beennamed to Ward’s Top 50 performing companies in the United States propertycasualty insurance industry. The award for the 2011 calendar year’s perform-ance joins Lancer’s 2010 award recognizing its superior performance for thatyear. In making the announcement, Ward Group Partner Jeff Rieder noted that

the 50 companies selected, which include Chubb Group, ProgressiveInsurance Group, USAAGroup and The TravelersInsurance Group, distin-guished themselves fromthe more than 3,000 com-panies analyzed by col-lectively demonstratingthe ability to thrive inchallenging economic times. The companies selected for the honor representslightly over 1 percent of all companies analyzed by the Ward Group.The Ward Group is a provider of benchmarking and best practices research

studies for insurance companies. The firm analyzes staff levels, businesspractices and expenses for all areas of insurance company operations to helpcompanies measure results and optimize performance.“In selecting the Ward’s 50, we identify companies that pass financial sta-

bility requirements and measure their ability to grow while maintainingstrong capital positions and underwriting results over a 5-year period,”explained Rieder. Companies are measured and ranked in performance based on the following

metrics: 5-year average Return on Average Equity; 5-yearaverage Return on Average Assets; 5-year average Return onTotal Revenue; 5-year growth in Net Premium Written; 5-year improvement in Leverage Ratio; and 5-year averageCombined Ratio.In accepting the designation for the second straight year,

Lancer’s President Dave Delaney said he was mostpleased that Ward recognized Lancer for achieving out-standing financial results in the areas of safety, consisten-cy and performance over a five year period (2007 – 2011)that presented unprecedented challenges. He credited Lancer’s management and staff for achiev-

ing the Ward’s 50 benchmark to stay profitable andstrengthen surplus at a greater rate than the overall prop-erty casualty insurance industry.“At Lancer, we always strive to aggressively manage

our policyholders’ claims and our operating expenses. Wealso maintain a strong underwriting discipline regardlessof market conditions. This serves to keep our prices stablewhich benefits our policyholders and their agents,”Delaney said. Lancer Insurance Company has been a provider of com-

mercial automobile liability, physical damage and generalliability coverages to motorcoach companies in all 50states and the District of Columbia since 1985.

For more information, call 800-782-8902 or

visit www.lancerinsurance.com.

Call for specifications. Easily added to seatingrequirements within vehicle bid packages.

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Lancer Insurance Named Again

To Ward’s 50 Top Performers

Send News Of the Industry

to [email protected].


Austin Mohawk & Company2175 Beechgrove Pl.Utica, NY 13501 USA315-793-3000 Fax: 315-793-9370Web Site: www.austinmohawk.comProducts: Austin Mohawk is a manufacturer of premanufactured bulletresistant buildings and shelters. Its engineering and design capabilities areenhanced by its Custom CSI Quality Spec Writing Program. AustinMohawk further offers complete installation of products. 08

BikeLid LLCP.O. Box 4083430 Evergreen Point Rd. Medina, WA 98039 USA206-963-7585E-Mail: [email protected] Web Site: www.BikeLid.comCompany Officers: Robin Duberow, CEO; Kimberly Pettit, President;Steve Voorhees, Chairman; Coert Voorhees, Managing Partner; BernardHansen, Managing PartnerProducts: The patented BikeLid® is a durable and secure Class 1 bicyclestorage structure. The tough yet lightweight and graffiti resistant polyeth-ylene shell is steel reinforced and secures two full-sized bicycles, provid-ing protection from the elements, vandals, and thieves. A BikeLid® boltsto any surface, from earth to concrete. It is moldable in any color. BikeLidoffers a sculptural design, and accommodates a wide range of architectur-al styles and space limitations.

Options include – Standard BikeLid: Parks two typical bicycles withhandlebars up to 26-inches wide; Single bike BikeLid: Accommodatesextra-wide handlebars (i.e. cruiser bikes) up to 36-inches wide; EnhancedSecurity Viewing Portal: For high security requirements; BikeLid MediaDisplay Unit: Designed for standard sheet advertisements; Colors: Customcolors of any hue; Permanent Logos/Custom Graphics: Mold-On, vinyl, andfull vinyl wraps; Pre-Installed Locks: Standard BikeLids utilize the cyclist’sown lock. Optional pre-stalled locks include external U or monoblock locks,and internal key, combination, or on-demand electronic locks, includingPark-by-Phone; Validation/Revenue Window: Provides a simple means tomonitor validated occupancy, using a validation ticket dispensed by existingmulti-vehicle parking meters, transit ticket kiosks, or other system; andBikeLid BikeShare: Utilizes the Park-by-Phone system. 12

Brasco International, Inc.1000 Mt. Elliot Detroit, MI 48207 USA800-893-3665 Fax: 313-393-0499Web Site: www.brasco.comProducts: Brasco International is a designer and manufacturer of passen-



ger waiting shelters, smoking shelters, coveredwalkways, canopies and other outdoor protec-tion shelters. It supplies transit agencies, univer-sities, hospitals, government agencies and busi-nesses with shelters for their customers andemployees. Brasco offers standard model linesand an infinite variety of custom configurationsfor customers to choose from. Brasco also offersoptional lighted advertising display units for allmodels. Shelters can be outfitted with optionallighting (including solar), heating, scheduleholders, bench seating, commercial doors, grillwork, signage, etc. Standard colors are bronze orclear anodized with optional painted sheltersoffered in any color. 07

Columbia Equipment Co., Inc.See Ad Below180-10 93rd Avenue, Jamaica, NY 11433 USAToll Free: 800-742-1297 718-658-5900 Fax: 718-526-4110E-Mail: [email protected] Site: www.columbiaequipment.comCompany Officers: Arthur M. Cohen,President; Robert Baio, Vice President; CarolDeMaglie, Secretary.Products: Columbia Equipment Co., Inc. is theoriginal manufacturer of pre-fabricated alu-minum bus shelters in North America, accordingto the company. It has been specializing in thisfield since 1961 – almost 52 years ago.Columbia offers standard and custom designs in

a variety of sizes and configurations and in allprice ranges. Product line includes bus stop shel-ters, train station shelters, windscreens, smokingshelters, walkway canopies, information kiosks,ticket vending shelters and custom street furni-ture. 12

Daytech Limited70 Disco RoadToronto, ON M9W 1L9 CANADAToll Free: 877-329-1907 Fax: 416-675-7183E-Mail: [email protected] Site: www.daytechlimited.comProducts: Daytech Limited is a leading NorthAmerican manufacturer of transit shelters, bikeshelters, smoking shelters, canopies, street furni-ture and transit signage. The company has wellover 60,000 product installations in every cornerof the continent. It offers a wide assortment ofstandard products. In addition, it can customizeshelters for exact requirements. 11

Duo-Gard Industries Inc.40442 Koppernick Rd., Canton, MI 48187 USAToll Free: 800-872-4404 Fax: 734-207-7995E-Mail: [email protected] Site: www.duo-gard.comProducts: Duo-Gard transit shelters provideversatility in size, styles and services that meetgoals for aesthetics, performance and economy.This versatility is also found with Duo-Gard’scanopies, walkways, windbreaks, stairway

enclosures, furniture, bike racks and other struc-tures needed to complete a project. 10

EDF, Inc.P.O. Box 228 Jenison, MI 49428 USA616-796-1260 Fax: 616-396-0944E-Mail: [email protected] Site: www.edfsolutions.comCompany Officers: David Dayton, President;Richard Lubbers, VP Marketing; BradBaltruczak, Project ManagerProducts: EDF, Inc. manufactures the En Routeline of steel framed passenger waiting sheltersfor permanent installation. Options available arewindscreen enclosures, benches, display casesand solar powered LED lighting. All steel com-ponents are E-coated and powder coated. 12

Enseicom Inc.See Ad On Page 13225 NormanMontreal, QC H8R 1A3 CANADA514-486-2626 Fax: 514-486-6465E-Mail: [email protected] Site: www.ensei.comCompany Officers: Constantine Moussis, P.Eng & PresidentProducts: Enseicom manufactures electricsigns, billboard structures and street furniturein North America. Staffed with a full in-housegraphic and technical design team overseen bycivil and structural engineers, Enseicom is con-stantly designing, redesigning and developingproducts with superior durability and servicea-bility, all the while maintaining state-of-the-artgreen technology including solar and windpower applications. Its products are installedthroughout North America, The DominicanRepublic and Jamaica. 12

Handi-Hut Inc.See Ad On Page 393 Grunwald St. Clifton, NJ 07013 USA973-614-1800 Fax: 973-614-8011E-Mail: [email protected] Site: www.handi-hut.comCompany Officers: Mel Cohen, President;John Cozza, Vice PresidentProducts: Handi-Hut designs and manufacturesbus stop waiting shelters with optional amenitiesof solar lighting, air conditioners, heating,advertising panels, schedule holders and trashcontainers. Pre-fabricated sections are easilyassembled. Similar structures are produced assmoking shelters. Using similar production tech-niques, Handi-Hut also designs and manufac-tures covered walkways, staircases, outdoorvestibules, kiosks and guard booths. 12

ICON Shelter Systems, Inc.7900 Logistic Drive, Suite CZeeland, MI 49464 USA616-748-0985 Fax: 616-748-0985

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E-Mail: [email protected] Web Site: www.iconshelters.comProducts: ICON designs, engineers and fabricates pre-engineered open,outdoor structures. The line of urban transit shelters are specificallydesigned for use as transportation waiting structures. ICON manufacturesall structures in steel, and offers a heavy powder coat finish over liquidepoxy e-coat primer. Benches and Lexan® windscreens are available foreach model. 08

Madrax / Thomas Steele1080 Uniek Dr.Waunakee, WI 53597 USA608-849-1080 Fax: 608-849-1081E-Mail: [email protected] Site: www.madrax.com, www.thomas-steele.comCompany Officer: Thomas Grauber, PresidentProducts: Madrax is a premier maker of heavy-duty, high quality bikeracks that are innovative, practical, and aestheticallly pleasing. ThomasSteele manufactures benches, litter receptacles, and tables that create goodenvironments for people at work and play. 12

Maglin Site Furniture27 Bysham Park Dr.Woodstock, ON N4T 1P1 CANADAToll Free: 800-716-5506 Fax: 877-260-9393Web Site: www.maglin.comProducts: A designer and manufacturer of public site furniture includingbenches, trash containers, bike racks, ash receptacles, cluster seating,planters, recycle units, signage and patio enclosures. 12

Mountain Shelter Solutions6950 Base LineWallaceburg, ON N8A 1A1 CANADA877-588-8858 Fax: 519-627-6475E-Mail: [email protected] Site: www.mountainsheltersolutions.comCompany Officers: George Bogaert, Owner; Lionel Ouellette, Owner;Randy Van Dorsselder, Program ManagerProducts: Provides transit shelters, smoking shelters, bicycle shelters,covered walkways, canopies, advertisement signs and all street furniture.The company offers both power and off-grid options. All shelters are madewith aluminum extrusions and components. Only stainless steel hardwareis used during assembly. The company powder coats to AAMA2604 and2605 standards; top in the industry. Mountain Shelter Solutions ships to,and can install anywhere, in North America. 12

Poligon by PorterCorp4240 136th Ave.Holland, MI 49424 USA616-399-1963 Fax: 616-399-9123E-Mail: [email protected] Site: www.poligon.comCompany Officer: Gary Van Dyke, PresidentProducts: Poligon is a leader in the design and manufacturing of stan-dard and custom shade coverings for applications in steel, fabric andwood. These structures include transit shelters, walkway covers, pavil-ions, trellises, signs and fabric shade. Poligon has a streamlinedprocess to make finding the perfect product easy and efficient. Anexperienced sales staff can guide customers through the entire processand will work with them from initial design to completed installation.Poligon offers a wide selection of standard shelters that can be fullycustomized. It also offers the ability to create new designs for a trulyunique structure. Poligon shelters are protected with the powder coatfinish Poli-5000®. Frame finishes are available in 24 smooth colorsand 10 textured colors. The company also offers a variety of roof typesand colors. 12

Superior International Industries1050 Columbia Dr.Carrollton, GA 30117 USA770-832-6660 Fax: 770-832-6687Web Site: www.buysii.comProducts: Manufacturer of a wide variety of items including bus stopshelters, waterproof umbrellas and canopies, outdoor site furnishings,bench seating and playground equipment. Based in Georgia, the companyalso has manufacturing facilities in Texas and Oklahoma. 12

Tolar Manufacturing Co.258 Mariah Cir.Carona, CA 92879 USAToll Free: 800-339-6165 Fax: 951-808-0041E-Mail: [email protected] Site: www.tolarmfg.comProducts: Since 1991, Tolar Manufacturing has been recognized as a lead-ing manufacturer of transit shelters, kiosks, benches and trash receptacles.08

Transitshelter.com1953 N. 17th Ave.Melrose Park, IL 60160 USA847-678-8425 Fax: 847-678-8471E-Mail: [email protected] Site: www.transitshelter.comProducts: Transitshelter.com is a street furniture, urban decor project ofTafco Corporation. Products include bus shelters, windscreens, smokingshelters, kiosks and street decor. 10


Altro Trans�orTM

Altro Trans�orTM

High Performance Flooring for Transportation Applications

USA 800.382.0333CAN 800.565.4658


Allison Transmission, Inc.4700 W. 10th St.,Indianapolis, IN 46222 USA317-242-3737 Fax: 317-280-6303Web Site: www.allisontransmission.comProducts: Allison is a global provider of com-mercial duty automatic transmissions and hybridpropulsion systems. Allison products are speci-fied by over 250 of the world’s leading vehiclemanufacturers and are used in many market sec-tors including bus, refuse, fire, construction, dis-tribution, military and specialty applications.Founded in 1915, the Allison business is head-quartered in Indianapolis, IN, and employsapproximately 2,800 people. Regional head-quarters with dedicated support staff are located

in China, the Netherlands, Brazil, India andJapan. With a global presence in 80 countries,Allison has over 1,500 distributor and dealerlocations. 12

Atlantic Detroit Diesel-Allison, LLCSee Ad On Page 10180 Route 17 South, P.O. Box 950Lodi, NJ 07644 USA201-489-5800 Fax: 201-368-1071Web Site: www.atlanticdda.comProducts: The core capability of AtlanticDetroit Diesel-Allison, LLC (ADDA) is the saleand service of diesel and alternative fuelengines, transmissions, power generation sys-tems and a wide range of related products, com-

ponents, parts and accessories. 12

Ballard Power Systems9000 Glenlyon ParkwayBurnaby, BC V5J 5J8 CANADA604-454-0900E-Mail: [email protected] Site: www.ballard.comProducts: Ballard designs and manufacturesfully-integrated fuel cell modules, deliveringpower for use in the bus market. 12

Cummins Inc.500 Jackson St.Mail Code 60401Columbus, IN 47201 USA


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812-377-9426 Web Site: www.cumminsengines.comProducts: Cummins Inc., is a corporation ofcomplementary business units that design, man-ufacture, distribute and service engines and relat-ed technologies, including fuel systems, controls,air handling, filtration, emission solutions andelectrical power generation systems. 12

Detroit Diesel Corporation13400 W. Outer Drive, Detroit, MI 48239 USA313-592-5000 Fax: 313-592-5120E-Mail: [email protected] Site: www.demanddetroit.comProducts: Detroit engines are manufactured bythe Detroit Diesel Corporation, the largest man-ufacturer of heavy-duty diesel engines for themotorcoach and motor home markets, accordingto the company. It has over 800 service locationsin North America with factory trained techni-cians and a call center support network. 12

EMPSee Ad Opposite Right3111 N. 28th St., Escanaba, MI 49829 USA906-786-8404 Fax: 906-786-6635Web Site: www.emp-corp.comProducts: EMP is a North American producerof pumps and complex components for use inthe heavy-duty diesel engine and hydraulicsmarkets. EMP is a specialized full serviceprovider of manufacturing and engineeringsolutions, focused on delivering value-addedproduct solutions to its customers in the area ofthermal and oil management technologies. 12

IC Bus, A Navistar Company2701 Navistar Dr., Lisle, IL 60540 USA331-332-5000 Web Site: www.ICbus.comCompany Officers: John McKinney, President;Dennis Huffmon, VP/GM North America; DanCutter, VP School Bus Sales; KathySeegebrecht, VP MarketingProducts: IC Bus, LLC of Lisle, IL, is an affili-ate of Navistar International Corporation. Anintegrated manufacturer of school buses, IC Busprovides passenger protection, chassis design,engines and ergonomics. The company is also aproducer of commercial buses. All IC Bus™buses are sold, serviced and supported through adealer network that offers an integrated cus-tomer program encompassing parts, training andservice. 12

Jasper Engines & Transmissions815 Wernsing Rd.Jasper, IN 47546 USA812-482-1041 Fax: 812-634-1820E-Mail: [email protected] Web Site: www.jasperengines.comProducts: Jasper has been remanufacturingproducts since 1942. Today, the companyremanufactures gas and diesel engines, trans-missions, differentials, rear axle assemblies,

marine engines, stern drives, performanceengines and electric motors. 12

Meritor, Inc.2135 W. Maple Rd., Troy, MI 48084-7121 USA248-435-1519 Fax: 248-435-1208Web Site: www.arvinmeritor.comProducts: Advanced drivetrain, mobility, brak-ing and aftermarket solutions for the globalcommercial vehicle and industrial markets. 12

Voith Turbo Inc.210 Harris Ave., Unit #1Sacramento, CA 95838 USA916-925-8241 Fax: 916-925-4287E-Mail: [email protected] Site: www.voithturbo.com

Products: Manufacturer of automatic transmis-sions and secondary breaking systems. 12

ZF Industries, Inc.777 Hickory Hill Dr.Vernon Hills, IL 60061-3182 USA847-478-6840 Fax: 847-478-6843Web Site: www.zf.comProducts: The company was founded in 1915 forthe development and production of transmissionsfor airships and vehicles. Today, the group’s prod-uct range comprises of transmissions and steeringsystems as well as chassis components and com-plete axle systems and modules. ZF is a leadingworldwide automotive supplier for driveline andchassis technology with 121 production compa-nies in 27 countries. 12



CH Bus Sales and Temsa recently held extensive technical training forTemsa operators, technicians and mechanics. Regional training sessionswere held in North Bergen, NJ; Dallas, TX; and Los Angeles and SanFrancisco, CA.

Leading the two day training sessions was Cihan Yaycioglu, the U.S.Temsa technical representative. Company spokespeople say the two-day

sessions covered detailed familiarizationwith the Temsa TS35 coach. Expeiencedand knowledgeable Temsa and CH BusSales personnel were available to answerquestions.

CH Bus Sales and Temsa plan to con-tinue offering technical training to cus-tomers throughout additional regions of the United States.CH Bus Sales is the exclusive distributor of Temsa motorcoaches in the

United States. CH Bus Sales is a privately-owned corporation. Temsa is a fully-owned subsidiary of Sabanci Holding, a financial and

industrial group in Turkey. Visit www.chbussales.com and www.temsaglobal.com for more infor-

mation.

Excursions Trailways AnnouncesPurchase Of Temsa TS35 Coach

Excursions Trailways, Inc., recently purchased a new Temsa TS35coach from CH Bus Sales, Inc. Excursions was founded in 2000 byThomas Bazow and Patrick O’Brian in Fort Wayne, IN. Excursions started

business with onenew coach and cur-rently operates 15coaches. Today, thecompany conductstrips from Indianaand Ohio, in additionto providing trans-portation throughoutthe United States and Canada. Excursions is also approved through the Department of Defense to

transport the military, government, and service all troop transportationneeds. Excursion’s mission is, “Give excellentcustomer service by providing clean, wellmaintained coaches and courteous, professionaldrivers.” Thomas Bazow, president of Excursions

Trailways, commented, “The Temsa is a greataddition to our fleet. The mid-size coach fills avoid for us. Both driver and customer respons-es to the Temsa TS35 coach have been extreme-ly positive.”

Temsa officials say the TS35 is appropriatefor smaller groups, more economical to pur-chase and operate than a larger coach, but withthe same high-end features.

Visit www.chbussales.com and www.temsaglobal.comfor more information.

www.budgettruckandauto.com

Painting Ricon Lifts

Fabrication Vinyl Graphics

Collision Repair Certified Welding

Frame Straightening


CH Bus Sales Conducts Temsa Operator Training

read current And

Archived Issues

Online At

www.buslinemag.com.


Off line this fall, MCI spokespeople say the2013 J4500 has been redesigned for heightenedcurb appeal and a more elevated presence whileproviding reliability and a modern look that fitswell with existing J4500 fleets. The company says Peter Pan, one of the

largest private operators, will be the first to takedelivery of the 2013 J4500 off the assembly linethis fall.

The new conceptdraws on part of theJ4500’s history. BMWGroup DesignworksUSA led the designs ofthe E4500 and J4500.The company’s design-ers have previouslyworked on such projectsas yachts, world-classindustrial farm equipment and the Rolls-RoycePhantom. In the case of the 2013 J4500, Designworks

engineers collaborated with MCI engineers,who turned to current J4500 customers forinput. MCI says chief among customer criteriawas that a coach have “presence” and “curbappeal,” while providing workhorse reliabilityand a modern look that fits in with existingJ4500 fleets.

MCI also says it wanted the coach to be saferand more reliable than ever. “The redesign gave us the opportunity to

make several key improvements to the lighting,body bumpers and serviceability,” said BrentDanielson, the MCI engineering team leader.“We think customers are going to find the 2013J4500 a welcome addition to their fleets.”

Other improvementsinclude the high-stylehigh and low beam head-lamps, now serviceablefrom outside the coach.They are brighter andmore durable with fullLEDs set in stainlesssteel to resist corrosionand sealed to reducewind and air intrusion,

according to the company. The ID, clearanceand marker lights are higher to enhance visibil-ity and the coach’s nighttime profile. On the rear of the coach, LED tail and brake

lights are four-inch rounds set in a bezel andplaced higher for improved visibility, whileremaining easily replaceable. “This touch also modernizes the back of the

coach, according to the company. MCI’s designteam created a smooth modern rear cap, while

providing increased space for branding. Thenew front and rear bumpers are significantlymore durable.”

Safety, Simplified Diagnostics And Near Double-digit Fuel EconomySpokespeople say, “Safety continues to lead

the list of priorities.” The wide-ride J4500comes equipped with safety technologies suchas electronic stability control along withupgraded tire-pressure monitoring and fire-sup-pression systems. Customers can choose fromavailable MCI tested three-point belted seats,including a standard three-point driver seat withtwo inches of additional legroom.

MCI says the coach now features a multi-plexing system proven on MCI D-Series coach-es for the past two years. Offering reducedwiring and fewer modules, the system changecomes with a new ergonomic, easy-interfacingdriver dash layout with backlit switches andilluminated, easy-to-replace gauges. The driver cockpit features interior upgrades

including trim, improved lighting and moreconnectivity.Company officials say the new J4500 prom-

ises at least an 8 percent fuel-economy gain,and, in some applications, it may be up to dou-ble digits. MCI says it continues to collect data.Visit www.mcicoach.com/newJ4500 for more

information.


WEH Technologies Inc. Call us: 832 331 00 21

» www.weh.us

» WEH® CNG FUELING COMPONENTSTop quality for maximum RELIABILITY

WEH® offers a wide range of NGV1 compatible products for safe and easy CNG vehicle refueling:

» Fueling Nozzles» Receptacles» Breakaways

» Check Valves» Filters» Hoses

MCI Introduces 2013 MCI ®J4500 Coach



Safety Steps full line of transportation steps are designed specifically for the transportation industry

Anti-tip design makes it impossible to tip over with normal use

Transportation models provide a 6”, 8”, 10” or 12” boost

The 10" and 12" steps have brackets for extra durability

Rugged all-aluminum welded construction

All models are lab tested to hold over 1,000 pounds, but weigh a mere 7 pounds

Non-slip angled rubber leg tips and gripper strips keep your passengers and your Safety Step securely in place

Durable powder coat finish available black, silver or safety yellow

To view all our transportation steps or to order online,

visit our website:www.safetystep.netor call (888) 448-4237

SAFE, STURDY & DURABLESafety Step will meet all your transportation needs…

Rotary Lift’s MOD30 modular, environmen-tally friendly inground lift is celebrating its10th anniversary in 2012.Increasing environmental and safety con-

cerns in the 1990s led many service managersto install surface lifts.

Company spokespeople say Rotary Lift hascontinuously improved the MOD30 ingroundlift so that it provides maximum versatility tolift heavy-duty vehicles with the latest designfeatures, including low-floor and kneelingbuses and trucks with aerodynamic fairings andnew emissions equipment.

Rotary Lift says recent updates include:

• The MOD30 inground lift provides greaterand faster access to more service areas on avehicle. The entire system is contained in a six-foot-deep enclosure that’s coated inside and outwith Rotary Lift’s exclusive EnviroGuard™coating, a quarter-inch-thick polyurethanesealant that protects against electrolysis andharsh contaminants for the 30-year life of thelift;

• The MOD30 meets the environmental stan-dards of underground storage tanks (USTs),including lead detection, fluid monitoring, fluidextraction and an alarm system; and,

• Addressing safety concerns, the MOD30comes with galvanized shutter plate trenchcovers that automatically move to keep the pitcovered at all times. The lift’s VEC™Variable Equalized Control system raises bothjacks simultaneously for level lifting. It isautomatically monitored 80 to 120 times persecond. Other features of the MOD30 include:

• Rotary’s patent-pending inbay® tech-nology. Through inbay, technicians can imme-diately access and review service, diagnosticand maintenance information, including multi-

ple memorized wheelbase settings, operationand maintenance manuals, troubleshootingguide and fault codes to identify problems,training guide to help train new users on theproper use of the lift, and preventative mainte-nance reminders;

• Modular design. The lift can be config-ured for the facility’s specific needs, with thecontrol panel placed wherever it is most con-venient for technicians;

• Productivity enhancements. Both hous-ings are recessed to provide an unobstructedfloor. A wheel spotting dish for axle positioningguides the placement of the vehicle for properlifting. The patented universal saddle adaptermakes it easy to mount the vehicle. An autospotting system allows positioning of the move-able piston without crawling around on thefloor. The optional pendant control enables thetechnician to operate the lift remotely from thecontrol console; and,

• Available with two or three posts. Liftingcapacity from 60,000 to 90,000 pounds. It canaccommodate articulated buses and vehicleswith tandem axles.

The Rotary Lift MOD30 is third-party testedby ETL and ALI certified to meet ANSI safetyand performance standards. It is made in theUnited States.Visit www.rotarylift.com or call 800-640-

5438 for more information.

Groundbreaking Rotary Lift MOD30 Inground Lift Celebrates 10th Anniversary



Alexander Dennis

Enviro 500

The new low height Enviro 500 Double Deck fromAlexander Dennis, Inc. offers a combination of high capac-ity, maneuverability and passenger comfort. Still with over80 seats and capable of carrying almost 100 passengers, itbrings another dimension to public transport and buildson the reputation that has made it a winner in New York,Las Vegas, San Francisco, Washington, D.C., Seattle,Vancouver, Ottawa and Toronto. The new reduced heightmodels ushers in a stylish look for the ADL Double Deckrange, whether it is for transit or interurban operations.

Alexander Dennis, Inc.31566 Railroad Canyon RoadCanyon Lake, CA 92587 USA

Phone: 951-244-9429Fax: 951-755-0318

Email: [email protected]: www.alexander-dennis.com

Model..................................................................................................Enviro 500Seating Capacity.............................................................................................80Length ...............................................................................................40’ and 42’Width ...............................................................................................................102”Height ..............................................................................................14’ and 13’7”Engine .............................................................Cummins ISL 330HP & 380HPType of Fuel ...............................................................................................DieselChassis ....................................................................................Dennis Trident 3Air Conditioning ..........................................................................Thermo KingWheelchair Lift Option..................................................................Ricon FRS2Steering .............................................................................................................ZF

Bob Paddon Elected Chair Of The Canadian Urban Transit Association (CUTA)Bob Paddon, executive vice president,

Strategic Planning and Public Affairs,TransLink (Vancouver), has been elected chairof the Canadian Urban TransitAssociation (CUTA). Paddoncame to TransLink in 2001 fromMetro Vancouver, bringingexpertise in local government,communications, media rela-tions and business administra-tion. He was also part of theMetro Vancouver team that cre-ated TransLink. In his acceptance speech at

the CUTA Annual GeneralMeeting in Victoria, Paddonthanked members for their sup-port to the association. “I am honored to be chair at such an impor-

tant point in CUTA’s success. I am lookingforward to working with all CUTA members,Board and the executive committee and tomaking my contribution in achieving ambi-tious plans for the future.”Outgoing Chair John King was thanked for

his contribution and commitment to CUTA in2011-2012. "I would like to thank John for all of his

hard work and his valuable con-tribution to the transit industry.John is leaving us a great legacyand I will work with CUTA tobuild on our current achieve-ments and go on to even greatersuccess in the future,” Paddonsaid.Following this, changes were

announced to the ExecutiveCommittee and included theelection of Stéphane Forget,Société de transport de Montréalas first vice chair; LaurentChevrot, Société de transport de

Sherbrooke, vice chair communications &public affairs; Chris Akiyama, SEON Design,vice chair business members; and DanielBergeron, Agence métropolitaine de transport,vice chair government agencies. John King,City of Lethbridge, becomes immediate pastchair.

Executive Committee members whose posi-tions remain unchanged are: Gary McNeil,Metrolinx, vice chair technical services;Councillor Bev Dubois, City of Saskatoon, vicechair municipal councils; Brian Leck, TorontoTransit Commission, honorary counsel;Suzanne Connor, Brampton Transit, vice chaireducation & human resources development;Paul Smith, New Flyer Industries, vice chairbusiness members; Donna Shepherd,Burlington Transit, vice chair small transit sys-tems; and Penny Williams, Transit Windsor,vice chair finance. The CUTA AGM provided opportunity for

CUTA members to receive an overview of theassociation's activity in the past year, reviewits financial report, and share its new missionand vision. Members were given opportunityto voice opinion on all of these topics, as wellas to present other business for discussion.

For CUTA information, contact: Grace Elasmar, manager, marketing and communications CUTA, office:

(416) 365-9800 ext. 118; or by email at [email protected].

Bob Paddon


BuslineVehicle

Showcase


Motor Coach Industries

MCI® J4500

Redesigned for 2013, and ready to fit into existing J4500 fleets,the MCI J4500 coach has heightened curb appeal and workhorsereliability. New LED headlamps are brighter, long lasting and easyto service. Bumpers are sleeker and more impact resistant.

A more modern, smooth rear cap provides more space forbrand messaging. Wide-ride suspension, electronic stability con-trol, a SmartWave tire-pressure monitoring system and a fire sup-pression system are standard. Options include a steerable tagaxle for a tighter turning radius, three-point seatbelts, 110-voltpower outlets and Wi-Fi connectivity. Improved fuel economythrough powertrain optimization is delivering double-digit gainsin some applications.

Motor Coach Industries 1700 East Golf Road, Suite 300

Schaumburg, IL 60173 Phone: 1-866-MCICOACH

Website: www.mcicoach.com.Email: [email protected]

Model ..................................................................................................MCI J4500Passenger Capacity........................................................................................56Length .........................................................................................................45.58’Height ........................................................................................................140.74”Headroom ..................................................................................................78.25”Wheelbase......................................................................................................315”Turning Radius................................................................................................47’Engine Options ....................................Cummins ISX, Detroit Diesel DD 13Floor-Low or Standard .....................................................................StandardTransmission Options....................................Allison B500 or ZF AstronicBrakes..............................................................Meritor all-wheel EX-225 discFuel Tank Capacity ................................................................................183 gal.Fuel Options ................................................................................................ULSDChassis .............................................................................................MonocoqueGVWR ..................................................................................................54,000 lbs.

Motor Coach Industries

MCI® Commuter Coach

The route to reliable commuting starts with the MCI CommuterCoach. Based on MCI’s all-time best-selling D-Series, MCI’s BuyAmerica-compliant and Altoona-tested Commuter Coach is avail-able in clean-diesel, hybrid or CNG powertrain configurations.

The MCI Commuter Coach, in 45-foot and 40-foot versions, pro-vides a comfortable, safe ride combined with ease of maintenanceand low total cost of operation over many years. Standard safetyfeatures include electronic stability control (n/a on the hybridmodel), a tire monitoring system and a fire suppression system.Options include three-point passenger seatbelts, a wheelchair liftwith up to two wheelchair positions, digital wireless WiFi, and 110-volt outlets.




Model ..........................................................................MCI® Commuter CoachPassenger Capacity .................................................................................57, 49Length.......................................................................................................45’, 40’Height..............................................................................................................137”Wheelbase...........................................................................................318”, 279”Headroom ..................................................................................................78.25”Turning Radius ..................................................................................47’, 44.70’Interior Height..........................................................................................78.25”Fuel Tank Capacity ......................................................................164 gal. CNG,

114.6 Diesel Gallon Equivalent (DGE)Chassis .............................................................................................MonocoqueFuel Options..........................................................Clean-diesel, hybrid, CNGTransmission Options................................................................Allison B500,

Allison EP 50 Hybrid driveEngine Options....................................................Cummins ISL, ISX or ISL GBrakes...........................................Air, disc with unitized hubs and preset GVWR...........................................................................50,000 lbs., 46,000 lbs.


BuslineVehicle

Showcase


ABC Companies

Van Hool A300L

The Van Hool A300L is a 40-foot, true low-floor, heavy-dutytransit bus that is compatible for all modes of people movingtransportation. From inter-city transit to employee shuttle to air-port and ground transportation, the A300L is a viable solution forall applications. Designed to promote quick and easy passengerflow, the Van Hool A300L offers a smooth ride aboard a distinctlymodern urban transit bus.

A true low-floor interior design from front to rear makes enter-ing and walking through the bus simple and less cumbersome. Itsstep-less design makes transitioning from the street to the buseasy and convenient, whether using the fold-out ADA approvedramp or stepping directly from the curb to the inside of the bus.The A300L is available with two and three door configurations,which help to distribute passengers throughout the vehicle.

The engine is located mid-ship – halfway between the front andrear axles. This provides a smoother, less bouncy ride. Performingengine maintenance is much easier thanks to the multiple servicepanels located inside, outside and underneath the bus. The com-bination of low-floors, high ceilings, expansive windows andimproved circulation gives passengers the distinct feeling ofopenness rather than feeling confined in an enclosed compart-ment, and offers a substantial improvement in the quality andcustomer-friendliness of public transport.

Model ........................................................................................Van Hool A300LSeating Capacity....................................3 Door - 30 seats + 4 fold-down;

2 Door - 33 Seats + 4 fold-downLength ........................................................................................................39’ 10”Width ...............................................................................................................102”Height...............................................................................................................131”Engine ............................................................Cummins ISL EPA 2007 280hpTransmission...........................................Voith D864.5 4-speed automaticChassis..........................................Electrically welded, partially steel and

partially stainless steel structureAir Conditioning ...........................................Eberspächer - Roof mountedWheelchair Lift Option......................................Securement positions for

2 wheelchair passengersSteering..................................................................................ZF Variable ratioSuspension .................................................Air suspension w/air springs &

telescopic shock absorbers

ABC Companies

Van Hool A300L FC

The Van Hool Company was honored with the BusWorld Kortrijk2009 Grand Environment Award, citing the company’s A330 Fuel Cellmodel. The hybrid-diesel electric bus offers an environmentally-friend-ly alternative for public transport providers. In the United States, theVan Hool A330 Fuel Cell has been well-received by the American publicwhere partners ABC, Van Hool and AC Transit pioneered a “green” tran-sit initiative in 2005. Along with AC Transit, SunLine Transit andConnecticut Transit have this model in current service.

This next generation of Van Hool’s fuel cell bus – the Van HoolA300L FC – retains its place as one of the most technicallyadvanced transit buses available today. This clean, quiet, energyefficient 40-foot transit emits only water vapor from the tailpipe.It is a true low-floor heavy-duty bus.

Virtually noiseless, yet powerful enough to climb grades inexcess of 18 percent and reach speeds of 50 mph, the A300L FC ispowered by a zero-emission hydrogen-fueled, hybrid-electricengine, utilizing a 120 kW fuel cell system, onboard battery power,and regenerative braking.

ABC Companies; 1506 30th Street NW; Faribault, MN

55021 USA; Phone: 507-334-1871; Fax: 507-334-0246

E-mail: [email protected].

Web site: www.abc-companies.com.

Model ..................................................................................Van Hool A300L FCSeating Capacity...................................................28 Seated + 4 fold-downLength...............................................................................................................40’Width ...............................................................................................................102”Height .............................................................................................................11’5”Engine ..............................................................Hybrid electric drive system

UTC Power Puremotion 120 Power PlantTransmission........................................Electric Propulsion Siemens Elfa2Chassis..........................................Electrically welded, partially steel and

partially stainless steel structureAir Conditioning ...........Integrated high voltage, electrically powered

HVAC system - roof mountedWheelchair Lift Option......................................Securement positions for

2 wheelchair passengersSteering..................................................................................ZF Variable ratioSuspension .................................................Air suspension w/air springs &

telescopic shock absorbers


BuslineVehicle

Showcase

Setra

ComfortClass S 407

The Setra ComfortClass S 407 delivers quality German engi-neering and European styling. The model, powered by aMercedes-Benz BlueTec engine that meets EPA emission stan-dards, combines functionality with the ability to meet the gru-eling work demands of tour, charter and even heavy-duty trans-portation applications. Product safety is evident in every detail,with as many as 16 integrated passive and active safety systemsonboard. These include Electronic Stability Program (ESP), all-wheel disc brakes, ABA braking with anti-slip control and Allisonretarder as standard features.




Model .................................................................................ComfortClass S 407Seating Capacity .............................................................................................56Length ...............................................................................................................45’Height.................................................................................................................12’Headroom .......................................................................................................6.6’Floor - Low or Standard...................................................................StandardWheelbase.....................................................................................................280”Turning Radius ..........................................................................................481.7”Engine Options ..............................Mercedes-Benz OM 471 EPA 10 410 hp

or, 450 hpTransmission Options..............Allison B500 R or, ZF Astronic 12-speedBrakes - Air or Hydraulic.................................................Knorr disc brakesFuel Tank Capacity................................................................................180 gal.Fuel Options................................................................Ultra low sulfur dieselChassis .............................................................................Monocoque IntegralGVWR...................................................................................................50,534 lbs.

New FlyerXcelsior

New Flyers’ objec-tives were to deliverlife cycle savings andimprove the experi-ence for passengersand drivers. Betterfuel economy, lighterweight, disc brakes and the industry’s first LED headlights make this abetter bus. To significantly improve fuel efficiency, New Flyer reduced theweight of a conventional diesel by optimizing structure weight andreducing the weight of the cooling system, interior panels, fuel tank andflooring. Xcelsior’s sleek look* is enhanced by an integrated roofline,less-visible drip rails and fasteners, fiberglass exterior panels for trueflush windows and LED headlights. Passengers are assured superior ridequality, dramatically-improved visibility, increased headroom, and moreforward-facing seats.

The upgraded interior features LED lighting, skylight roof hatches, andstyling upgrades to stanchions, windows and modesty panels. New Flyerhas also taken measures to provide a quieter, more relaxing ride withenhanced insulation, a single-reduction rear axle, and roof-mounted airconditioning. To ensure greater accessibility, New Flyer has increased thewidth of Xcelsior’s front door, reduced kneeled front step height to 10inches, and installed a wheelchair ramp with 1:7 slope ratio. A redesignedoperator’s area features a more contemporary dash, an electronic instru-ment panel and better utilization of the overhead area.

Downtime is minimized with a single-reduction axle, all-wheel discbrakes and longer-life LED headlights. Preventative care and mainte-nance are easier due to fiberglass exterior panels, slide-out battery com-partment, swing-out fan belt guard and interior engine access door.

*Xcelsior is protected by several patents and design registrations in Canada and the United States.

New Flyer; 711 Kernaghan Ave., Winnipeg, MB R2C 3T4 CANADAPhone: 204-224-1251; Website: www.newflyer.com

Model ....................................................Diesel/Clean Diesel, Diesel-ElectricHybrid, and CNG

Seating Capacity.....................................................34 seated, 33 standing; 42 seated, 43 standing; 59 seated, 57 standing

Length...............................................................................................35’; 40’; 60’Width ............................................................................102”, 132” with mirrorsHeight................................126” over A/C, 130” over hybrid cooling fans,

133” over CNG roof enclosuresEngine ........................................Cummins ISL 280; Cummins ISL 330 280Type of Fuel ........................Diesel, Electric, Diesel-Electric Hybrid, CNGChassis ...........................................................................................Carbon SteelAir Conditioning..........Thermo King RLF1 (A/C and heat or, heat only)

for Diesel & Hybrid, Thermo King T-14 for CNGWheelchair Lift Option....................................660 lb., 32” wide, 1:7 slope,

flip out NFIL ramp, front doorSteering ....................................................................Turning Radius 39”; 44”Suspension ................................35/40 ft: MAN VOK 07 front disc brakes,

MAN HY-1336 rear disc brakes, single reduction axle / 60 ft:MAN VOK 07 front disc brakes, ZF AVN 132 centerdisc brake, MAN HY-1350 rear disc brakes, singlereduction axle (all with common disc brakes).



Cincinnati Metro’s CEO SelectedFor Leadership Cincinnati

The American Public TransportationAssociation (APTA) recently recognizedSEPTA for its sustainability achievements bypresenting SEPTA General Manager JosephCasey with the Gold Recognition Level of theAPTA Sustainability Commitment program. Public transit agencies and businesses that

participate in this program on a voluntary basismake a commitment to putting processes andactions into place, which allow for continuousimprovement on environmental, social, andeconomic sustainability.“SEPTA is only the fourth public transit sys-

tem to achieve the Gold Recognition Level,”said King County Metro Transit GeneralManager Kevin Desmond, who serves as thechair of the APTA Sustainability Committeeand who presented the award. “SEPTA is anational leader in sustainability, and employeesand riders should be very proud.”The three other public transportation systems

that have received the gold recognition levelare: TransLink (Vancouver, BC), IntercityTransit (Olympia, WA), and Sound Transit(Seattle, WA).SEPTA was a founding signatory of the

Sustainability Commitment program in 2009and has since put in place a full-scale sustain-ability program that has significantly reducedits environmental footprint. These gains ledSEPTA to achieve gold level recognition fromAPTA, the highest level that public transit sys-tems have achieved so far for significant reduc-

tions in areas such as energy, water use, andwaste.In addition to having the second largest

hybrid-electric bus fleet in the United States,

SEPTA achieved a 19.7 percent reduction inwater usage per passenger miles traveled(PMT); a 10.0 percent reduction in fuel use perPMT; a 4.0 percent reduction in electricity useper PMT; and 3.6 percent reduction in green-house gas emissions per PMT.SEPTA was recognized for projects, includ-

ing the implementation of the Wayside EnergyStorage program, which is both a strategy toreduce energy consumption and an innovativerevenue-generating opportunity. SEPTA andViridity Energy, a Philadelphia-based smart gridfirm, have implemented a pilot project to devel-op wayside energy storage technology to cap-ture, store, and reuse electricity generated fromregenerative braking on trains on the Market-Frankford Line. With more than $250,000 inannual energy savings, this program could bereplicated at additional substations.

“Through this pilot project, SEPTA willbecome even more energy efficient, which willhelp control operating costs — benefiting bothcustomers and taxpayers,” said SEPTA GeneralManager Joseph Casey. “We’ve made our sys-tem cleaner, greener, and more efficient inrecent years through such efforts as replacingtraditional diesel buses with diesel-electrichybrids and installing energy-efficient lightingat stations, facilities, and offices. These meas-ures are helping us control costs in tough eco-nomic conditions and making us a better neigh-bor in the communities we serve."


SEPTA Receives Gold Recognition Level For Sustainability

FTA Awards The TNearly $1 Million To Start Fort WorthBike Share ProgramThe T (Fort Worth Transportation Authority)

recently was awarded a $941,728 grant to helplaunch a bike share program in Fort Worth.

The initial Bike Share program will startwith 300 bicycles and 30 stations located nearpublic transportation hubs, such as the The T’sIntermodal Transportation Center, and willspread throughout downtown, and nearbyurban villages. The T was one of 255 projects receiving a

total of $787 million as part of the FTA State ofGood Repair and Bus Livability grant. The Talso has received commitments from five localorganizations amounting to an additional$260,000 to supplement capital and opera-tional costs.“We are really excited about receiving this

grant as it will go a long way toward helping uspay for the capital costs to launch the project,”said The T’s President Dick Ruddell, “and weare also very appreciative of the support andfunding partnerships within the Fort Worthcommunity thus far who have committed tohelp us get it started.”Commitments to date are from Downtown

Fort Worth, Inc., Fort Worth CVB, Fort WorthSouth, Inc., Texas Christian University, andTexas Health Harris Methodist Hospital FortWorth. The T and Fort Worth Bike Sharing areseeking additional sponsors to help ensure theviability of the system in Fort Worth.“Due to The T’s strong support of bicycles

as an integral part of a public transit systemand the success of Bike Share programs inother cities, The T added development of aBike Share program to its long-range strategicplan in 2010,” said Ruddell.

The T will put the system infrastructure inplace, and the system will ultimately be runby Fort Worth Bike Sharing, a newly creatednonprofit organization which will own andoperate the program, set to launch in Springof 2013.

Terry Garcia Crews, CEO and GeneralManager of the SouthwestOhio Regional TransitAuthority that operates Metroservice in Cincinnati, wasrecently named to LeadershipCincinnati Class 36. Leadership Cincinnati is

the Cincinnati USA RegionalChamber’s pre-eminent lead-ership development program,which provides participants abroad view of civic leadershipthrough direct contact with awide variety of institutionsand people, and stimulates concern for thequality of life in the region. Garcia Crews was one of 54 individuals

chosen to participate in this highly compet-itive program, which represents theregion’s top level of leadership.Participants were selected based on demon-

strated leadership ability and commitmentto the community. A transit professional with

more than 20 years of experi-ence in both the private andpublic sectors, Garcia Crewshas served at Metro sinceNov. 1, 2010. She has beenactively involved with theAmerican Public Transpor -tation Assoc iation as a region-al board director and a mem-ber of several key commit-tees. She is a board memberof Downtown Cin cinnati Inc.

(DCI) and OKI Regional Council of Gov -ernments.Metro is a non-profit, tax-funded public

service of the Southwest Ohio RegionalTransit Authority, providing about 17 mil-lion rides per year. Visit www.go-metro.comfor more information.

Terry Garcia Crews



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with over 5,000 sq. ft. of shopping!

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right side.

ABC Companies Acquires TMC Group. Inc.

ABC Companies announces its new investment in the smalland mid-size bus manufacturing market through its acquisitionof the assets of TMC Group, Inc. located in Elkhart, IN. The new operating company will be known as Ameritrans

Bus, Inc. ABC anticipates investing additional capital in thebusiness."We believe this investment complements our core transit and

motorcoach business and strengthens and diversifies ABC,”ABC President & CEO Dane Cornell said. "We look forward togrowing the business founder Al Foris and his team have built."The small and mid-size bus products will continue to be dis-

tributed through the dealer network already established by TMCGroup, Inc.ABC Companies is a leading provider to the transportation

industry including new and pre-owned full-size highway coachequipment, mid-size shuttle transport vehicles, and advanceddesign heavy-duty transit equipment. ABC offers an after-saleservice network for service and repairs, collision services,extensive OEM and quality aftermarket parts needs for transit,motorcoach and heavy-duty equipment from 11 locationsthroughout the United States and Canada. Private and munici-pal financing and leasing options are available through the com-pany's financial services group. For more information, contact ABC Companies at 800-222-

2875 or visit www.abc-companies.com.

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FreeListing

FreeListing

Busline Magazine’s



hope to have this fully operational by nextyear. We started using this technology lastmonth (July) with one of our bus routes,”Eleanor said. “Technology is definitelychanging public transportation for the bet-ter. This includes transit signal priority aswell as our regional ORCA smart card farepayment system. Over 75 percent ofCommunity Transit’s riders use ORCA,showing how well it’s been accepted by thepublic.”The ORCA smart card is used by seven of

the major public transportation agenciesserving King, Kitsap, Pierce and Snohomish

counties in the Puget Sound area. “One of the technologies that we are also

very interested in for the future is the APTS(Advanced Public Transportation Systems)real time information for transfers,” Eleanorsaid. “This technology will allow a rider onone bus to better see where his/her next busis located before making a connection. Thatrider will also know when his/her next busis expected to arrive at the desired transferpoint.” Community Transit’s buses also feature

bike racks for those who want to combineriding their bikes with taking a bus. In fact,for the Swift BRT line, bike racks have beenplaced inside these buses as this service isdesigned for quick boarding.“People can just roll their bikes onto the

bus and put them on the rack. With Swift,there is none of the delay that takes placewhile putting a bike on a traditional rackfound on the outside of a bus,” Eleanor said. Such services can make riding a bus more

attractive to choice riders. Eleanor saidCommunity Transit already enjoys a strongdemographic level of choice riders due tothe agency’s commuter service options. “I know that our Swift BRT line has

attracted a lot of people who did not previ-ously ride a bus. They have found our Swiftservice to be convenient and a fast way totravel,” Eleanor said. “Overall, our ridershipis pretty balanced. This includes choice rid-ers and those who are transit dependent.Many people are simply looking for trans-portation alternatives due to the fact that

area roads and streets are becoming so con-gested. We are working hard to help thesepeople find alternatives.”With increasing population numbers in

Snohomish County and surrounding areas,officials at Community Transit are seekingways to better handle this growth. Itinvolves a move to a more corridor-basetravel system with very frequent and con-venient service on major corridors, alongwith other services helping feed these corri-dors.“We just went through a restructure of our

route system moving toward this direction.BRT is a big part of this, but it’s not all ofwhat we need to accomplish,” Eleanor said.“I think the recent restructure of our system,

while it’s a different way of approaching ourservices, is really catching on. As I said ear-lier, our ridership has not declined dramati-cally despite cuts to service. “We are looking at serving the most peo-

ple we can, as efficiently as possible.”

The Public Is Ready

Just like everyday life, challenges are apart of any transit agency’s operation.This is especially true concerning the

level of funding over the past several years.This challenge comes just as many peopleare looking to use public transportation forthe very first time, according to Eleanor. “The public is ready. People are ripe for

transportation alternatives. I feel more peo-ple in this country would be using publictransportation if the funding to expand serv-ice was available,” she said. “Unfortunately,many agencies are at the point where addedfunding just is not available. That beingsaid, I think this problem is only a blip onthe radar screen, and that adequate fundingwill come in the future. I feel public trans-portation has a very glowing future as morepeople are seeing that it just makes sense. “When you look at air quality and con-

gestion issues, the fact that both parents areworking these days, and that more youngpeople need to get around town who don’thave cars ... there are all kinds of needs forpublic transportation today.”Although Community Transit has certain-

ly not been immune to the challenges of

finding added funding, Eleanor saidSnohomish County residents have beenvery supportive over the years. SinceCommunity Transit’s origin in 1976, therehave been two ballot measures to increasethe sales tax for the transit agency, both ofwhich have passed. “We also work very hard with state legis-

lators, pressing upon them why it’s soimportant for Washington to have a vibrantpublic transportation system in place. It maybe due to the very nature of the state thatthis is sometimes difficult,” Eleanor said.“Western Washington is so much moreurban than eastern Washington, and thoselegislators located in the eastern part of thestate may not all see the need for added pub-

lic transportation dollars.However, eastern Washingtonhas public transportationneeds as well.“When you look at the

entire United States, there is asimilar challenge takingplace. Rural areas may nothave the same type of

demands for public transportation, but thereare still people in these locations who aresenior citizens, children, the disabled andother people who want to better connectwith different communities.” Locally, Eleanor feels Community Transit

officials have been successful in enhancingthe agency’s image. This includes imple-mentation of the Swift BRT line and the useof Alexander Dennis double-decker buses. “We are always looking at ways to make

people sit up and take notice. This is defi-nitely happening here at CommunityTransit,” she said. Eleanor, who has been CEO of

Community Transit for the past 18 years,said she has seen many changes take placesince first entering the industry in 1974. “It’s turned into a very sophisticated, pro-

fessional and wonderful public service,which is what it should be. I’m very proudto represent public transportation,” she said.“Community Transit itself is a truly dedicat-ed agency, and it was this way before Icame. It’s always had that kind of culture. Ilike to think that I’ve helped enhance thisalong.“We also have a very good board of direc-

tors. These board members are fullyengaged and very interested in doing whatis best for the agency. I have been fortunateto work with such a great board and staff.”

Contact: Community Transit, 7100 Hardeson Rd., Everett, WA 98203.

Phone: 425-348-7100.Website: www.communitytransit.org.

Community Transit:Continued From Page 20

“The public is ready. People are ripe for transportation alternatives. I feel more people in this country would be usingpublic transportation if the funding to expand service wasavailable... I think this problem is only a blip on the radarscreen, and that adequate funding will come in the future.”


BOWMANSDALE

2112 Bumble Bee Hollow Rd.Off Rt. 15 Mechanicsburg, PA

717-697-5383CAMP HILL

4230 Trindle Road 717-737-3896CARLISLE

60 Noble Blvd. in Super Walmart717-960-9400

608 E. High St. 717-249-77211176 Harrisburg Pike 717-243-7774

905 Walnut Bottom Rd. 717-249-0694CEDAR CLIFF

Exit 19 off I-83 Camp Hill, PA717-737-6404

CHAMBERSBURG

1075 Lincoln Way East 717-263-4601NORTH CHAMBERSBURG

2891 Philadelphia Avenue (US 11 N.)717-263-2970

CLEONA

493 W. Penn Avenue 717-272-5677COLUMBIA

1788 Columbia Ave., off Rt. 30717-684-7048DILLSBURG

898 North US Rt. 15 717-432-9500EAST MANCHESTER

4245 North George St. 717-266-3170ELIZABETHTOWN

1284 S. Market St. 717-367-6471ENOLA

Enola Rd., Exit Rt. 1115 S. off Rt. 81 717-732-4228

EPHRATA

140 N. Reading Rd. 717-733-1660GETTYSBURG

517 S. Steinwehr Ave., Bus. Rt. 15717-334-5920

1090 York Rd. 717-337-1030GREENCASTLE

Rt. 16 and I-81 717-597-2589HALIFAX

3761 Peter’s Moutain Rd. 717-896-2535

HANOVER

991 Carlisle St., Rt. 94 717-632-7531350 Eisenhower Dr. 717-632-00051448 Baltimore St. 717-630-0337

HARRISBURG

2929 Paxton St. 717-561-80504605 Jonestown Rd. 717-652-70357845 Linglestown Rd. 717-545-8580

Rt. 83 and Union Deposit Rd.717-564-9320

4403 N. Front St. 717-238-1048Harrisburg East Mall/Rt. 83 and Paxton St.

717-561-0703Eisenhower Blvd. I-283, Exit 1

717-939-69725590 Allentown Blvd., Rt. 22

Exit 26 off I-81 717-652-9123Kline Plaza, 101 S. 25th St.

717-232-0008Uptown Shopping Center

720 Division St. 717-236-6226Harrisburg Airport 717-948-3900

6535 Grayson Rd. in Wal-Mart717-561-0445

HERSHEY

Rts. 39 and 322 611 E. Main St.,Hummelstown 717-566-6041

JONESTOWN

Rt 72 & I-81 610-562-8462LANCASTER

1880 Hempstead Rd. 717-509-6988Willow Valley Square 717-464-5119

1829 Oregon Pike 717-569-78981434 Manheim Pike 717-394-3417

Rt. 30 and Centerville Rd.Lancaster, PA 717-393-952368 East Town Mall, Rt. 30E

Lancaster, PA 717-394-89571755 Columbia Ave.

Millersville Exit off Rt. 30, Rt. 462717-397-5112

575 N. Franklin St., next to McCuskeyHigh School 717-394-7938

2034 Lincoln Hwy East in Wal-Mart717-390-1099

King & Water Streets 717-299-6699Manor Shopping Center

1296 Millersville Pk. 717-293-5706LEMOYNE

Rts. 11 and 15 North across from Radisson Hotel 717-761-7992

LEBANON

1202 W. Maple St. 717-273-8691757 E. Cumberland St. 717-273-9023

1725 Quentin Rd., Lebanon, PA717-306-6565

LITITZ

990 Lititz Pike, Rt. 501 N.717-627-4666

LITTLESTOWN

430 North Queen St. 717-359-8946LYKENS VALLEY

4660 Rt. 209 717-362-8416MANHEIM

711 Lancaster Rd., Rt. 72 717-664-4944MECHANICSBURG

Wesley Dr. Exit, Rt. 15717-761-7525

KMart Plaza, 5600 Carlisle Pike717-766-9675

6250 Carlisle Pike in Wal-Mart717-591-9864

MERCERSBURG

11924 Buchanan Trial West717-328-0111

MIDDLETOWN

2270 W. Harrisburg Pike 717-944-9535MIFFLINTOWN

Rt. 322 and Rt. 35, Mifflintown Exit717-436-9779MYERSTOWN

295 West Lincoln Avenue (Rt. 422)717-866-2278

NEW CUMBERLAND

101 Limekiln Rd. 717-774-1027NEW HOLLAND

828 W. Main St. 717-354-9300NEW OXFORD

6040 York Rd., Rts. 30 and 94717-624-4266

NEWPORT

Rt. 322 and Rt. 34, Newport Exit717-567-9344

PALMYRA

901 E. Main St. 717-838-6815PINE GROVE

I-81, Exit 31 717-345-6400RED LION

897 West Broadway 717-246-1802655 Lombard St., Cape Horn Plaza

717-246-7801SCOTLAND

3347 Black Gap Rd. 717-263-7507SHIPPENSBURG

333 East King St. 717-532-7945SHREWSBURY

Exit 1 off I-83 717-235-4663SILVER SPRING

Rt. 114 and Shadow Oak Dr.Mechanicsburg, PA 717-697-3460

SPRINGETTSBURY

Hallam Exit off Rt. 30, Rt. 462717-757-9655

WAYNESBORO

302 East Main St. 717-762-9201YOCUMTOWN

Exit 14A off I-83 717-938-5705YORK

2125 York Crossing Dr & Rt 74 717-767-1381

Exit 4, I-83, 133 Leader Heights Road 717-747-9191

York Galleria Mall 717-757-302660 Arsenal Rd. 717-699-4600

Exit 6W off I-83 717-845-93603141 Carlisle Road, Dover

717-767-2594144-158 S. George St. 717-846-1021

Rts. 30 & 74 in Wal-Mart 717-764-8923380 Memory Lane 717-757-2912

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