WAGNER ASIA GROUP COMPANIES IN MONGOLIA

What Differentiates a Customer Services Company from an Equipment Supplier?

Steve J. Potter

General Director, Wagner Asia

There is no shortage of equipment suppliers in Mongolia

WAGNER ASIA GROUP COMPANIES IN MONGOLIA

As the leading equipment supplier in Mongolia we are constantly being approached to represent manufacturer’s looking to sell their products in Mongolia. We check 3 things….

Equipment Supplier or Customer Services Company?

1. Do they manufacture a quality product?2. Can they supply technical support?3. Can they deliver spare parts?Most come up short……We suggest you ask the same questions before you buy your next mining equipment

WAGNER ASIA GROUP COMPANIES IN MONGOLIA

So what differentiates a Equipment Supplier from a Customer Services

Company?

Equipment Supplier or Customer Services Company?

PEOPLE: who can advise on machine selection,

sizing and fleet optimization

Providing Equipment Solutions

PEOPLE: who can provide equipment

maintenance solutions….

PEOPLE: who can assemble equipment

correctly even under adverse conditions

Caterpillar D11T Track Type Tractor

Assembly at the Ovoot Tolgoi SGS mine site, South Gobi Mongolia,

2011

PEOPLE:

(Skilled Mechanics who assemble machines safely & correctly)

Assembly of Caterpillar’s Largest Wheel Loader (994H). First unit in Mongolia, Zamyn Uud.

Assembly Time – 14 Days.

1st Caterpillar 994H in Mongolia to MAK

PEOPLE: Hiring is just the start, then they must be trained

• Wagner Asia Training Institute Started Operation in 2003• Largest Technical Training Institute in Mongolia• 10 Training Classes /Year – 25 apprentices/class• Graduates – 250 apprentices trained to “C” level technician level in 2011• Each Class provides 1500 hours of workshop and classroom training• Wagner & Customer Employee Training

Caterpillar Training for Technical Specialists

‘Train the Trainer’ Programs

Caterpillar Training & Learning Center, Malaga, Spain

‘Train the Trainer’ Programs

Caterpillar Training Courses in the USA

PEOPLE : Talented, Trained, Engaged &

Committed

SPARE PARTS: In the Right Place At the Right

Time

Caterpillar: A Global Support Network

•Logistics Contracts – 71 worldwide locations

•Parts facilities – 36 facilities

•524 container shipments per year

•38 Suppliers•21 Countries of Supply•69 Different Locations

FACILITIES: A Company that invests…

Located close to large mining fleets

“Tsogttsetsii” Branch

360 m2 Service Shop

Parts Warehouse

Fluid Analysis

Hose Press

Office

Guest House

Nariin Sukhait Branch

FACILITIES: A Company that invests

360 m2 Work ShopParts StoreOffice & Guest House

FACILITIES: A Company that invests

Zamyn Uud Machine Assembly Center

Assembly Shop with capacity to accommodate CAT 793 Truck

Office & Guest House

FACILITIES: A Company that Invests ‘West End’ Northern Distribution Center.

Operational - 2Q2012

To support our expanding business & logistics needs we are developing a new

complex on10 hectares of land just outside Ulaanbaatar

WEST END – Facilities & Services Equipment Storage & Display Bonded Yard & Ware house for

Machines/Components/Autos 4.6 km rail spur Containers and Equipment

Unloading Terminal Parts Distribution Center Workshop Offices

WAGNER ASIA “WEST END”

FACILITIES : A Company that Invests UB Component Rebuild Center

TOOLING: A Company that invests…

Transmission Test Bench

Computer Room of Engine Dyno

A $14 million investment

TOOLING: A Company that invests….

Component Rebuild Center

Main Shop

SERVICE VEHICLES: A Company that invests..

June 2011.Cat Award

American Chamber Recognition as a “Model for US CompaniesInvesting in Mongolia”

Darkhan Branch

Ulaanbaatar

Tsogttseetsii, Omnogobi

Main, UlaanbaatarAutomotive, Ulaanbaatar

CRC, Ulaanbaatar

Khanbogd Branch

RECOGNITION: Contribution to Mongolia’s Economic & Social Development

• National Chamber Of Commerce and Industry of Mongolia and The Government of Mongolia have awarded Wagner Asia Equipment LLC the Title of TOP -100 for its immense contribution to Mongolian Economic and Social development , as an evidence of illustrating the best business experiences and being a high socially responsible Company, as well as for its enormous input to the national taxation… For Year 2011

Caterpillar: A Committed Partner

WAGNER ASIA GROUP COMPANIES IN MONGOLIA

-You Buy Mining Equipment to do a job, typically 24/7 ….and for many years..nomatter how good it is, it needs support.

Equipment Supplier or Customer Services Company?

-So before you place that next order ask yourself am I working with an Equipment Supplier or a Customer Services Company?

Your ‘Customer Services’ Company

since 1996!

2012 Wagner Asia Equipment LLC