Harry Chowbey,

Managing Director,

Supplier Operations and Cabin Mtc.

What it takes to fly!

October 17, 2012

What It Takes to Fly!

Delta Air Lines Delta TechOps Delta

People

Fleet

Acquisition

Investing in

Infrastructure

Customer

Service

2

Table of Contents

Delta Air Lines Delta TechOps Delta

People

Fleet

Acquisition

Investing in

Infrastructure

Customer

Service

Delta Air Lines

Overview 2

Diverse Fleet 3

Global Reach 4

Delta TechOps

Overview 6

Supplier Operations 7

Global Presence 8

Fleet Acquisition

Boeing 737-900ER 9

Boeing 717 10

Investing in Infrastructure

Oil Refinery 11

Atlanta International Terminal 12

JFK International Airport Terminal 4 13

Customer Service

Delta Sky Club 14

Wi-Fi Onboard 15

Fly Delta App 16

More Flat Bed Seats 17

People

Delta People Care 19

3

Overview

Delta Air Lines employs 80,000 employees

worldwide

Serves more than 160 million customers

each year

Has a world-class airline loyalty program;

award-winning BusinessElite service; and more

than 50 Delta Sky Clubs in airports worldwide

Named Most Admired Airline Worldwide

Delta Air Lines Delta TechOps Delta

People

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Acquisition

Investing in

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4

Diverse Fleet (Over 750 Aircraft)

Delta Air Lines Delta TechOps Delta

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5

Deltas Global Reach

Delta and the Delta Connection carriers offer service to 314 destinations in 59

countries on six continents.

Delta Air Lines Delta TechOps Delta

People

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Acquisition

Investing in

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Customer

Service

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International Alliances

Delta Air Lines Delta TechOps Delta

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Delta TechOps

Delta TechOps is the largest airline MRO in North America and the third

largest worldwide

Is one of the most experienced MRO providers in the world with more than 70

years of Aviation expertise

Employs more than 9,600 maintenance professionals

Provides full-service maintenance to Deltas fleet of more than 750 aircraft

Serves more than 150 aviation and airline customers from around the

world, specializing in high-skill work such

as engines, components, airframe and

line maintenance

Delta Air Lines Delta TechOps Delta

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Acquisition

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Supplier Operations

Supplier Operations has four main groups: Airframe, Engines, Components, & Cabin Maintenance

It is the branch of Delta TechOps responsible for outsourcing maintenance to over 35 locations around the globe

Core values are governed by safety, quality, turnaround time, reliability and cost

Delta Air Lines Delta TechOps Delta

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Supplier Operations Global Presence

Airframe Aero Mexico Guadalajara MD88 HMV HAECO Hong Kong B767 HMV, B747 checks SASCO - Singapore A330, B747 checks AMECO Beijing China 747-Checks / Lie-Flat Seats EGAT Taipei, Taiwan B777 PSVs / Lie-Flat Seats San Antonio Aerospace San Antino - B757 HMV & checks Mobile Aerospace - Mobile, AL A319/A320 checks AAR Indianapolis, IN 737, MD90 HMV AAR Miami, FL MD90 PTS TIMCO Greensboro, NC - Mods Leading Edge Victorville, CA Paint Leading Edge Greenville, MS Paint Evergreen Mesa, AZ - Storage SCA Victorville, CA Storage

Engines Pratt & Whitney Cardiff, Wales GE90 Pratt & Whitney (ESA) - Singapore PW4168 Pratt & Whitney Christchurch, New Zealand V2500 Pacific Gas Turbine Corp (PGTC) San Diego, CA JT8D Israeli Aerospace Industries (IAI) Tel Aviv JT8D SNECMA France, Mexico & Montreal CFM56-5 Rolls Royce (TAESL) Dallas, TX Trent 895 Evergreen (EGAT) Taipei, Taiwan CF6-B8F, V2500 MTU Hanover, Germany V2500

Components Nordam Singapore Thrust Reversers Triumph Airborne Structures - Hot Springs, AR - Thrust Reversers

Nordam USA Tulsa, OK Thrust Reversers Honeywell and Triumph both in Phoenix, AZ - APUs Honeywell Memphis, TN Wheels & Brakes Messier-Bugatti Walton, KY Wheels & Brakes Meggitt ABS Akron, OH Wheels & Brakes AAR - Miami, FL Landing Gear Goodrich, Troy OH Wheels & Brakes Ultimate Aircraft Composites Miami, FL - Thrust Reversers Michelin Kansas City, MO Tires GoodYear Stockbridge, GA Tires Bridgestone Mayodan, NC Tires Weber Aircraft Atlanta, GA Seats Flight Line Products Valencia CA Interior Products

Outsourced Maintenance to over 35 Locations

12 Cabin Maintenance Stations

Delta Air Lines Delta TechOps Delta

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Boeing 737-900ER

Delta Air Lines Delta TechOps Delta

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Delta will purchase 100 Boeing 737-900ER

Delivery between 2013 and 2018

With a range of 3,200 nautical miles, the Boeing

737-900ER can operate on

any domestic route offered

by Delta.

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Boeing 717

Delta Air Lines Delta TechOps Delta

People

Fleet

Acquisition

Investing in

Infrastructure

Customer

Service

Delta will acquire 88 Boeing 717 Aircraft

Aircraft Deliveries between 2013-2015

Replace smaller 50-seat regional jets

The 110-seat aircraft will feature new, fully upgraded interiors

12 first class seats, 15 Economy Comfort seats and in-flight Wi-Fi

This is a part of the $3 billion investment in improving the customer experience on

12

Trainer Oil Refinery

Delta Air Lines Delta TechOps Delta

People

Fleet

Acquisition

Investing in

Infrastructure

Customer

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On April 30, Delta Air Lines (DAL) bought a 185,000 barrel per day (bpd)

oil refinery in Trainer, Pa. from

ConocoPhillips (COP)

Delta is the largest fuel consumer in the USA, the largest fuel consumer of any

private entity

Delta spent $12 billion on fuel in 2011, $3 billion more than in 2010

Delta expects 2012 fuel cost to be about $14 billion

The refinery will secure 80% of our fuel demand in the United States

Produced first jet fuel for Delta subsidiary on September 25th, 2012

13

Atlanta International Terminal

Delta Air Lines Delta TechOps Delta

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Fleet

Acquisition

Investing in

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Customer

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Opened on May 16, 2012

Construction for the 1.2 million square foot terminal began in Summer 2008

About 500 Airport Investing in Infrastructure above wing and below

wing employees are handling Delta

operations at the new terminal

Includes 12 new gates

Has the newest Delta Sky Club features seating for more than 300

guests,

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Delta has made major investments across the New York region over

the past decade, boosting its

economic impact to more than $13

billion annually.

Building an expanded concourse as part of a $1.2 billion project to

enhance Terminal 4 at John F.

Kennedy International Airport

creating a state-of-the-art gateway for New York's fastest-growing

global airline when it opens in

2013.

Delta Air Lines Delta TechOps Delta

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Service

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Delta Sky Club

Delta Air Lines Delta TechOps Delta

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Delta opened a new Delta Sky Club inside of the new international terminal.

It features 12,000 square feet of space and seating for more than 300 in a

centralized location on the atrium level

of Concourse F.

This Sky Club will be a first in system to feature a mezzanine level, which

includes spectacular views of the FAA

tower and E concourse.

Amenities include eight shower suites, a full-service bar with complimentary

beverages in addition to premium wines,

spirits and cocktails for purchase

16

Technology Wi-Fi Onboard

Delta Air Lines Delta TechOps Delta

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Named the Top Tech-Friendly U.S. Airline by PCWorld Magazine.

Largest Wi-fi equipped fleet in the

world

Delta Connect is a new in-flight

Wi-Fi portal developed jointly by

Delta and its on-board wireless

provider Gogo. It will offer an

expanded range of free content

for Delta customers such as more

choices for entertainment and

shopping as well as flight and

destination information.

17

Innovation Fly Delta App

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Fly Delta App available for

iPhone

Android

BlackBerry

Windows 7 apps

Features

Flight Schedules

Seat Selection

View upgrade list

eBoarding pass

New baggage tracking feature

Flight tracker feature

18

More Flat Bed Seats

Delta Air Lines Delta TechOps Delta

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Fleet

Acquisition

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Infrastructure

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Flat Beds on all B747s

Delta Air Lines Delta TechOps Delta

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Delta People Care

Delta Air Lines Delta TechOps Delta

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Delta is firmly committed to our environment, safety, and social

responsibility.

We demonstrate these commitments in hundreds of ways

throughout the world on a daily

basis as we partner with our

employees, vendors, customers,

civic, and non-profit organizations to

make a difference in the

communities where we live and

work.

In support of global wellness, Delta is a proud sponsor of the The Breast

Cancer Research Foundation,

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Delta People Care

Delta Air Lines Delta TechOps Delta

People

Fleet

Acquisition

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Infrastructure

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We support organizations within

our local communities that are

focused on Health and

Wellnessfrom the betterment of research and education to the

connection we can have with a

childs hopes and dreams to bettering living conditions so that

people can enjoy more healthy

lives.

What we accomplish by giving to

our partner organizations is

magnified by the time and efforts

our employees and customers

give on a consistent basis.

People Make the Difference

Delta Air Lines Delta TechOps Delta

People

Fleet

Acquisition

Investing in

Infrastructure

Customer

Service

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Thank You!