0.6. Quality Manual - GE Brazil

5/27/2018 0.6. Quality Manual - GE Brazil

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Uncontrolled when printed or transmitted electronically

UALITY

QUALITY MANUAL

QUALITY MANAGMENT SYSTEM

REFERENCE: ISO 9001 REV.2008GEEQM Rev 2.0


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INDEX

ISSUED:

11/22/2011 SECTION AREPLACES

08/09/2010 PAGE 2 OF 33

Section Part Title Page #A Index page 02 and 03

B IntroductionI...................................Description page 04II...................................Quality Manual page 04III..................................Scope of the quality management system page 05IV..................................Quality policy and responsibility page 06V...................................Certification page 07VI .................................Organization chart page 08 and 09

C Quality Management System (QMS) Activities

I Quality Management System1. General Requirements page 10

2. Process Mapping page 113. Process Matrix X Normative Elements page 124. Diagram of a Customer Oriented Process (COP) page 13

II Documentation Requirements1. Generalities page 142. Quality Manual page 143. Document Control page 144. Control of Quality Records page 15

III Management Responsibility1. Commitment page 152. Focus on the Customer page 153. Quality Policy page 154. Planning

4.1 Quality Objectives page 164.2 Quality Management System Planning page 16

5. Responsibility, Authority and Communication5.1 Responsibility and Authority page 165.2 Management Representative page 165.3 Internal Communication page 17

6. Critical Analysis by Management6.1 Generalities page 176.2 Critical Analysis Input page 176.3 Critical Analysis Output page 17

IV Resource Management1. Resource Supply page 181.1. Human Resources

1.1.1 Generalities page 181.1.2 Competence, Awareness and Training page 18

1.2 Infrastructure page 191.3 Work Environment page 19


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INDEX

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33

V Product Execution1. Product Execution Planning page 192. Processes Related to Customers

2.1 Determination of Product Related Requirements page 192.2 Critical Analysis of Product Related Requirements page 202.3 Communication with Customers page 21

3. Design and Development3.1 Design and Development Planning page 213.2 Design and Development Inputs page 21

3.3 Design and Development Outputs page 223.4 Critical Analysis of Design and Development page 223.5 Design and Development Verification page 223.6 Design and Development Validation page 233.7 Control of Alterations in Design and Development page 23

4. Purchasing4.1 Purchasing page 234.2 Information for Purchasing page 244.3 Purchased Product Verification page 24

5. Production and Service Supply5.1 Production Control and Service Supply page 245.2 Process Validation and Service Supply page 255.3 Identification and Traceability page 25

5.4 Customer Property page 255.4a Customer Production Tools page 26

5.5 Product Preservation page 265.6 Control of Measurement and Monitoring Devices page 26

VI Measurement, Analysis and Improvement1. Generalities page 272. Measurement and Monitoring

2.1 Customer Satisfaction page 272.2 Internal Audits page 272.3 Process Measurement and Monitoring page 282.4 Product Measurement and Monitoring page 28

3. Control of Nonconformance Products page 28 and 294. Data Analysis page 295. Improvements

5.1Continuous Improvement page 295.2Corrective Actions page 295.3Preventive Actions page 30

VII Appendix1. QMS Matrix Gevisa x GEE procedures x WI ISMWI page 31


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INTRODUCTION

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I - DESCRIPTION

This Quality Manual describes the GE-GEVISA S. A. Quality Management System thatreflects the following norm requirements:

ISO 9001 Ed. 2008Quality Management System

EN 13980 Potentially explosive atmospheres Application of quality systems

GE Energy procedures

The following aspects were taken into consideration when structuring the Quality

System: Quality Policy and company objectives. Installations and material and human resources. Technical, cultural and own management knowledge.

II- QUALITY MANUAL:

This Quality Manual describes the GE-GEVISA S.A. Quality Management System,integrating its technical and administrative culture, installations, and material andhuman resources and is approved by the Ge Energy.

The Management Representative elaborates and maintains the Quality Manual, whichis approved by the Plant Manager and Quality Control Manager

The revision is elaborated, verified and approved in an identical manner as the priorissue.

The Manuals situation is controlled by means of its revision index, characterized byalterations in one or more divisions.

The Quality Manual is only available in electronic media printed. Copies and

distributions are not permitted and controlled.

The quality terminology used can be found in ISO 9000/2000 Quality ManagementSystem / Fundamentals and Vocabulary.

The GE Energy Quality Manual complement the Gevisa Quality Manual and it isattached.


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INTRODUCTION

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III SCOPE OF THE QUALITY MANAGEMENT SYSTEM:

Design, Manufacture and Service of medium and large motors & generators andIndustrial Services

BASEEFA SCOPE: Custom 8000 TEAAC induction motors, Ex NII T3 (BS500:part 6)

Product list Atex type Examination Certificates

A) EXCLUSIONS

For Industrial Services, Requirement 3 of Design and Development does not applysince it is a the customers responsibility.


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IV QUALITY POLICY AND RESPONSIBILITY

This policy of GE GEVISA establishes, as a strategic objective, reaching andmaintaining a reputation of leadershipwith respect to the quality of its products andservices, continuingly striving to meet and exceed its customers expectations.

In accordance with this policy, GE GEVISArecognize that the human factorisfundamental in obtaining total quality, and that all necessary support should be given topeople for their full understanding of this premise.

Pursuing quality through all existing processes is an endless mission, which isaimed at the continuous improvementof any task, which adds value to the product orservice, thus emphasizing a constant participation of each employee and teamwork.

Specific activities, which preserve the environment and the individual safetyofeach contributor, shall be considered a priority and shall have full management support.General prevention is also considered a strategic business point through the permanentsearch of the continuous improvement process.

To implement this policy, the company delegates to each individual contributorhis personal commitment, encouraging and facilitating his self-confidence, simplicityand speed in performing any pertinent task.

This policy, together with internal procedures and routines, gives support to thequality system applied by the company and described in the quality manual.

Jos Luiz CastreseGeneral Manager


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V- CERTIFICATION

We certify that this quality manual, together with the internal routines and writtenprocedures, truthfully describes the Quality System applied at the GE - Gevisa plant inCampinas SP.

______________________________ 11/22/2011Antonio Carlos Adorno

Management RepresentativeQuality Control Manager

______________________________ 11/22/2011Srgio de OliveiraPlant Manager


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VI ORGANIZATION CHART

Company Organization Chart

Commercial Finance

Sales Quality

Control

M&G

Technology

Human

Resources

Technical and

EHS Services

Industrial

Services

Industrial

General Manager


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QUALITY CONTROL DEPARTMENT ORGANIZATION CHART

Quality

System

Incoming inspection,

Metrologies and laboratories

QC eng /In process inspection Final test

QualityControl


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QUALITY MANAGEMENT SYSTEM

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I- QUALITY MANAGEMENT SYSTEM

1 GENERAL REQUIREMENTS

GE GEVISA S. A. establishes, documents, implements and maintains a quality managementsystem and continuously improves its effectiveness according to ISO 9001:2008requirements.

GE GEVISA S.A.:

a) identifies the necessary processes for the quality management system and for itsapplication throughout the entire organization;

b) determines the sequence and the interaction for these processes;

c) determines the necessary criteria and methods for ensuring the effective operation andcontrol of these processes;

d) ensures the availability of necessary resources and information to support the operationand monitoring of these processes;

e) monitors, measures and analyzes these processes, and;

f) implements the necessary measures to reach the planned results and the continuousimprovement of these processes.

These processes are managed by GE GEVISA S. A. in compliance with ISO 9001:2008requirements.

Whenever GE GEVISA S.A.opts to purchase any process externally that may affect productconformity with regard to requirements, GE GEVISA S.A. guarantees the control of theseprocesses. The control of said processes is identified in the quality management system.


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08/09/2010 PAGE 11 OF 332 PROCESS MAPPING

Process Mapping

COPProcess (Customer Oriented Process)

This process is being considered in each key process.

Inputs

Customer

Requirements S

atis

faction

Quality Management SystemCONTINUOUS IMPROVEMENT

Outputs

Product Customer

Management

Responsibility

Resource

Management

Measurement,Analysis andeimprovement

ProductExecution

QM-section C- III

QM-section C- VIQM-section C- IV

QM-section C- V

Management

Process

Resources

Managment

Sales

Process

Design

Process

S ourcing Process Manufacturing

Process

Fina Test

Process

Expediting

Process

Meas/ Monit/

Anal. Process

Customer(Require

ments)

COP process (customer oriented process)

Process is considered in each key process


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3 PROCESS MATRIX X NORMATIVE ELEMENTS (*)

PROCESSES

ISO 9001:2008STANDARDREQUIREMENTS

Management

ResourceManagement

Sales

Design/Development

Purchasing/Supplies

Manufacturin

Finaltestin

Expediting

M

eas/Anal/Impr

Reference Documents

4.1 General Requirements QM, QMS Routines4.2.1 Generalities QM, QMS Routines4.2.3 Document Control QM, Routine 2.14.2.4 Quality Record Control QM, Routine 2.25.1 Management Commitment QM, Routine 2.135.2 Focus on the Customer QM, Routine 2.135.3 Quality Policy Quality Manual5.4 Planning Routine 2.135.5.1 Responsibility and Authority QM, QMS Routines5.5.2 Management Representative Routine 2.135.5.3 Internal Communication Routine 2.135.6 Critical Analysis by Management Routine 2.13

6.1 Resource Supply Routine 2.116.2 Human Resources Routine 2.116.3 Infrastructure QMS Routines6.4 Work Environment Routine 2.117.1 Product Execution Planning Routine 2.9 / Routine 2.177.2 Processes Related to Customers Routines 2.6 and 2.167.3 Design and Development Routine 2.77.4 Purchasing Routine 2.87.5.1 Production Control and Service Supply Routine 2.97.5.2 Production Process Validation Routine 2.97.5.3. Identification and Traceability Routine 2.97.5.4 Customer Property Routines 2.6 and 2.16

7.5.5 Product Preservation Routine 2.107.6 Measurement and Testing Equipment Control Routine 2.148.1 Generalities Routine 2.12.8.2.1 Customer Satisfaction Routines 2.13 and 2.128.2.2 Internal Audit Routine 2.38.2.3 Process Measurement and Monitoring Routine 2.12

8.2.4 Product Measurement and Monitoring Routines 2.09 and 2.128.3 Control of Nonconformance Product Routine 2.48.4 Data Analysis Routine 2.128.5.1 Continuous Improvement Routine 2.128.5.2 Corrective Action Routine 2.5

8.5.3 Preventive Action Routine 2.5

(*) To QMS Matrix Gevisa x GEE procedures x WI ISMWI see the appendix on page 31.


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4 COP DIAGRAM

Customer Interface

Management Process: Performs at interfaces between COPs and interfaces x Customer,

through the CRITICAL ANALYSIS BY MANAGEMENT

Expediting

Manuf

acturing

F

ina

lTest

Design/Dev.

Sales

- Quantity- Period of Time

- Logistics Identif. and

Packaging and Delivery

Product delivery in correct

quantity, on-time,

identified and packaged.

Customer taken care of in

re uirements

- Customer needs

(requirements):

- Non Declared Req.

- Regulatory Req.

-ProductSpecifications

-Proc.Variab.

Reduction

-NonDeclaredReq.

Prod.

-Cost/PriceReduction

-PackagingRequirements

Product/ProcessDesign.

Validatedaspercustomer

need

-

InternalOrder;

-RawMaterial;

-ConformingProducts

-ContinuousImprovement

Production.

Planning

Internal

Audit

Customer Input

Customer Output


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II DOCUMENTATION REQUIREMENTS

1) GENERALITIES

The quality management system documentation includes:a) documented declarations of the quality policy and the quality objectives;b) quality manual;c) documented procedures required by ISO 9001:2008;d) documents required by GE GEVISA S.A. to ensure the effective planning, operation and

control of its processes, and;

e) quality records required by ISO 9001:2008.2) QUALITY MANUAL

GE GEVISA S.A. elaborates and maintains a quality manual that includes:

a) the scope of the quality management system, including details and justifications for anyexclusions;

b) the documented procedures established for the quality management system, orreferences to them, and;

c) the description of the interaction between the quality management system processes.

3) DOCUMENT CONTROL

The documents required by the quality management system are controlled. Quality recordsare a special type of document and are controlled in conformance with the requirementsset forth in C-II-4.

A documented procedure is established to define the necessary controls to:

a) approve documents as to their conformance prior to issuance;

b) critical analyze and update documents, whenever necessary, and approve them again;

c) ensure that alterations and the documents current revision situation are identified;

d) ensure that the pertinent versions of applicable documents are available in those areaswhere they will be used;

e) ensure that documents remain legible and readily identifiable;

f) ensure that documents with an external origin are identified and that their distribution iscontrolled, and;

g) avoid the unintentional use of obsolete documents and apply the proper identification inthose cases whereby they are retained for any reason.


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4) QUALITY RECORD CONTROL

Quality records are established and maintained to provide proof of conformance withrequirements and of the effective operation of the quality management system. Records arekept legible, readily identifiable and recoverable. A documented procedure is established todefine the necessary controls for the identification, storage, protection, recovery, retentionperiod and discarding of records.Note: Disposal implies in discarding

III MANAGEMENT RESPONSIBILITY

1) MANAGEMENT COMMITMENT

Top management represented by the Quality Committee provides proof of its commitmentto the development and the implementation of the quality management system and withthe continuous improvement of its effectiveness by means of:a) the communication to the organization of the importance in satisfying customer

requirements as well as regulatory and statutory requirements;b) the institution of the quality policy;c) the guarantee that the quality objectives have been established;d) the carrying out of critical analyses by the Quality Committee, and;e) the guarantee of resource availability.

2) FOCUS ON THE CUSTOMER

Top management, through the Quality Committee, ensures that customer requirements aredetermined and satisfied with the aim of increasing customer satisfaction.In order to confirm that these requirements and their purposes are being satisfied, customersatisfaction surveys are carried out and the results are analyzed by Top Management,

through the Quality Committee.

3) QUALITY POLICY

Top Management, through the Quality Committee ensures that the quality policy:

a)is appropriate for GE GEVISA S.A. purposes;b)includes a commitment to satisfying requirements and to the continuous

improvement of the quality management systems effectiveness;


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08/09/2010 PAGE 16 OF 33c) provides a structure for establishing and critically analyzing quality objectives;d)is communicated and understood throughout the entire organization, and;e)is critically analyzed for maintaining its conformance.

4) PLANNING

4.1) Quality Objectives

Top Management, through the Quality Committee, ensures that the quality objectives,including those necessary to satisfy product requirements, are established in the pertinentfunctions and levels at GE GEVISA S.A.. The quality objectives are measurable and coherentwith the quality policy.

4.2) Planning of the Quality Management System

Top Management, through the Quality Committee, ensures that:

a) the planning of the quality management system is carried out in a manner to satisfythose requirements cited in 4.1, as well as the quality objectives, and;

b) the integrity of the quality management system is maintained when changes in the

quality management system are planned and implemented.

5) RESPONSIBILITY, AUTHORITY AND COMMUNICATION

5.1) Responsibility and Authority

Top Management, through the Quality Committee, ensures that the responsibilities andauthorities are defined and communicated at GE GEVISA S.A..

5.2) Management Representative

Top Management appoints GE GEVISA S.A.s Quality Control Manager, who regardless ofother responsibilities, has the responsibility and the authority to:

a) ensure that the necessary processes for the quality management system areestablished, implemented and maintained;

b) report to Top Management, through the Quality Committee, concerning the qualitymanagement systems performance and any need for improvement, and;

c)ensure the fomentation of awareness concerning customer requirements throughoutthe organization.


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5.3) Internal Communication

Top Management, through the Quality Committee, ensures that GE GEVISA S.A. establishesthe appropriate communication processes and that communication is carried outconcerning the effectiveness of the quality management system using, however not beinglimited to, the following:

Informative meetings and other team meetings;

Bulletin boards and internal 08/09/2010spapers;Electronic communication media;

6) CRITICAL ANALYSIS BY MANAGEMENT

6.1) Generalities

Top Management, through the Quality Committee, critically analyzes GE GEVISA S.A.squality management system, at planned intervals, to ensure its continued pertinence,conformance and effectiveness. This critical analysis includes the evaluation ofopportunities for improvement and the needs for change in the quality managementsystem, including the quality policy and the quality objectives.

Records will be kept of the critical analyses made by Top Management, through the QualityCommittee.

6.2) Critical Analysis Inputs

Critical analysis inputs by management include information concerning:

a) audit results;

b) customer feedback;c) process performance and product conformance;

d) situation of preventive and Corrective Actions

e) follow-up of measures derived from prior critical analyses made by management;

f) changes that may affect the quality management system, and;

g) improvement recommendations.

6.3) Critical Analysis Outputs

Critical analysis outputs by management include any decisions and measures related to:

a) improvement in the effectiveness of the quality management system and itsprocesses;


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b) product improvement in relation to customer requirements, and;

c)resource needs.

IV RESOURCE MANAGEMENT

1) RESOURCE SUPPLY

GE GEVISA S.A. determines and provides the necessary resources for:

a) implementing and maintaining the quality management system and continuouslyimproving its effectiveness, and;

b) increasing customer satisfaction by attending to their requirements.The resources are identified by means of, although not limited to:

Critical analysis meetings by Top Management, through the Quality Committee;

Training Program;

Critical analysis of customer and product requirements;

Production Planning;

Internal Quality Audits;

Requests for Corrective and Preventive Actions.

1.1) Human Resources

1.1.1) Generalities

The personnel that carry out activities that affect product quality is competent with regardto education, training, skills and appropriate experience.

1.1.2) Competence, Awareness and Training

GE GEVISA S.A.:

a) determines the necessary competences for those personnel that carry out jobs that

affect product quality;

b) provides training or takes other measures to satisfy these competence needs;

c) evaluates the effectiveness of measures that have been taken;

d) ensures that its personnel is aware of the pertinence and importance of its activities andhow they contribute to reaching quality objectives, and;

f) keeps the appropriate education, training, skills and experience records (see C-II-4).


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1.2) Infrastructure

GE GEVISA S.A. determines, provides and maintains the necessary infrastructure to achieveconformance with product requirements. The infrastructure includes, whenever applicable:

a) buildings, work space and associated installations;

b) process equipment (materials and equipment as well as computer programs), and;

c) support services (such as transportation or communication).

1.3) Work environment

GE GEVISA S.A. determines and manages the work environment conditions required toachieve conformance with product requirements.

V) PRODUCT EXECUTION

1) Product Execution Planning

GE GEVISA S.A. plans and develops the necessary processes for product execution. Theproduct execution planning is coherent with the requirements for other qualitymanagement system processes.

When planning product execution, GE GEVISA S.A. determines the following, wheneverappropriate:

a) quality objectives and requirements for the product;

b) the need for establishing processes and documents and providing specific resources forthe product;

c) required verification, validation, monitoring, inspection and testing activities that arespecific for the product, as well as criteria for product acceptance;

d) necessary records to supply evidence that the execution processes and the resultingproduct attend to the requirements.

The output from this planning should be in a format that is appropriate to GE GEVISA S.A.operation methods.

2) Processes Related to Customers

2.1) Determinao dos requisitos relacionados ao produto

GE GEVISA S.A. determines:

a) the requirements specified by the customer, including the delivery and after deliveryactivity requirements;


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b) the requirements that are not declared by the Customer, but that are necessary for thespecified or intentional use, when known;

c) the statutory and regulatory requirements related to the product, and;

d) any additional requirement determined by the organization.

2.2) Critical Analysis of Product Related Requirements

GE GEVISA S.A. critically analyzes those requirements related to the product. This criticalanalysis is carried out prior to GE GEVISA S.A. assuming the commitment to supply a productfor the customer (for example, presentation of proposals, acceptance of contracts or orders,acceptance of contract or order changes) and ensures that:

a) the product requirements are defined;

b) the contract or order requirements that differ from those that were previously manifestedare resolved, and;

c) the organization has the capacity to attend to the defined requirements.

Records are kept of critical analysis results and the measures that result from these actions(see C-II-4).

When the Customer does not supply a documented declaration of requirements, GE GEVISAS.A. confirms the Customer requirements prior to acceptance.

Whenever the product requirements have been changed, GE GEVISA S.A. ensures that thepertinent documents are complemented and that the pertinent personnel are warned aboutthe changed requirements.


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2.3) Communication with the Customer

GE GEVISA S.A. determines and takes effective measures to communicate with thecustomers concerning:

a) product information;

b) handling of consultations, contracts or orders, including amendments, and;

g) customer feedback, including their complaints.Several resources are made available by GE GEVISA S.A. in order to make communicationwith the customer effective, including, although not limited to:

- Brochures, Catalogs;- Internet- Fax, letter, e-mail and telephone;- Visits.3) Design and Development

3.1) Design and Development Planning

GE GEVISA S.A. plans and controls product design and development.

During design and development planning GE GEVISA S.A. determines:a) the stages for design and development;

b) the critical analysis, verification and validation that are appropriate for each phase ofdesign and development, and;

c) the responsibilities and authorities for design and development.

GE GEVISA S.A. manages the interfaces between the different groups involved in design anddevelopment in order to ensure effective communication and the clear attribution ofresponsibilities.

Planning outputs are appropriately updated as the design and development progress.

3.2) Design and Development Inputs

Inputs related to product requirements are determined and records are kept (see C-II-4).These inputs include:

a) operation and performance requirements;

b) applicable statutory and regulatory requirements;

c) where applicable, information from similar prior projects, and;

d) other essential requirements for design and development.


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These inputs are critically analyzed as to conformance. Requirements are completed,without any ambiguities nor any conflicts between them.

3.3) Design and Development Outputs

Design and development outputs are presented in such a way so as to enable theirverification with regard to design and development inputs, and are approved before beingreleased.

Design and development outputs:

a) attend to the design and development input requirements;

b) supply appropriate information for purchasing, production and for supplying services;c) tell or reference product acceptance criteria, and;

d) specify those product characteristics that are essential for safe and appropriate use.

3.4) Critical Analysis of Design and Development

Systematic critical analyses of design and development are made during appropriatephases according to planned arrangements:

a) to evaluate the capacity of design and development results to attend to the requirements,and;

b) to identify any problem and propose the necessary measures.

Representatives of functions involved with design and development stage(s) that is(are)being critically analyzed are included among the participants in these critical analyses.Records are kept of critical analysis results and of any necessary measures (see C-II-4).

Note: These analyses are normally coordinated with the project phases and include thedesign and development for the manufacturing process.

3.5) Design and Development Verification

Verification is carried out according to the planned arrangements (see C.3.1), in order toensure that the design and development outputs are attending to design and developmentinput requirements. Records are kept of verification results and of any necessary measures(see C-II-4).


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3.6) Design and Development Validation

Design and development validation is carried out as per planned preparations (see C.3.1), inorder to ensure that the resulting product is capable of attending to the requirements forthe specified application or intentional use, when known. Whenever practical, validation isconcluded prior to product delivery or implementation. Records are kept of validation resultsand of any necessary measures (see C-II-4).

3.7) Control of Design and Development Changing

Design and development changing are identified and records are maintained. The changesare critically analyzed, verified, and validated, as appropriate, and approved prior to theirimplementation. The critical analysis of design and development alterations includes theevaluation of the effect of said alterations on component parts and on the already deliveredproduct.

Records are kept of the critical analyses results of alterations and of any necessarymeasures (see C-II-4).

4) Purchasing4.1) Purchasing Process

GE GEVISA S.A. ensures that the purchased product conforms with the specified purchasingrequirements. The type and the extent of control applied to the supplier and to thepurchased product depend on the effect of the purchased product on the subsequentexecution of the product or final product.

GE GEVISA S.A. evaluates and selects suppliers based on their capacity to supply productsaccording to GE GEVISA S.A. requirements. Selection, evaluation, and reevaluation criteriaare established. Records are kept of the evaluation results and of any necessary measures,derived from the evaluation (see C-II-4).


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4.2) Purchasing Information

The purchasing information describes the product to be purchased and it includes,whenever appropriate, the requirements for:

a) approval for the product, procedures, processes and equipment;

b) personnel qualifications, and;

c) quality management system.

GE GEVISA S.A. ensures the purchasing requirement conformance specified prior to theircommunication to the supplier.

4.3) Purchased Product Verification

GE GEVISA S.A. establishes and implements inspection or other necessary activities toensure that the purchased product attends to the specified purchasing requirements.

When the organization or its Customer intends to carry out an inspection of supplierinstallations, GE GEVISA S.A. declares the intended inspection measures and the productrelease method in the purchasing information.

5) Production and Service Supply

5.1) Control of Production and Service Supply

GE GEVISA S.A. plans and carries out production and the supply of services under controlledconditions. Controlled conditions include, whenever applicable:

a) the availability of information that describes product characteristics;

b) the availability work instruction, whenever necessary;

c) the use of appropriate equipment;

d) the availability and use of devices for monitoring and measurement;

e) the implementation of measurement and monitoring, and;

f) the implementation of release, delivery and post-delivery activities.


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5.2) Validation of Production Processes and Service Supply

GE GEVISA S.A. validates any production process and service supply in which the resultingoutput cannot be verified through subsequent monitoring and measuring. This includes anyprocess where the deficiencies are only apparent after the product has been in use, or theservice has been delivered.

The validation demonstrates the capacity of these processes to achieve the planned results.

GE GEVISA S.A. takes the necessary measures for these processes, including, whenapplicable:

a) the criteria defined for critical analysis and process approval;

b) equipment approval and personnel qualifications;

c) use of specific methods and procedures;

d) requirements for records (see C-II-4), and;

e) revalidation.

5.3) Identification and Traceability

GE GEVISA S.A. identifies the product using the appropriate means over the period ofproduct execution.

GE GEVISA S.A. identifies the product situation with regard to monitoring and measuringrequirements.

When traceability is a requirement, GE GEVISA S.A. controls and registers the only productidentification (see C-II-4).

5.4) Customer Property

GE GEVISA S.A. takes care of customer property when it is under GE GEVISA S.A. control or

being used by it. GE GEVISA S.A. identifies, verifies, protects and safeguards customerproperty supplied for use or incorporation into the product. If any customer property shouldbe lost, damaged or considered inappropriate for use, this shall be informed to theCustomer and records will be made (see C-II-4).


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Note: The customers returnable package is included in this clause.

5.4.A) Customer Production Tools

Tools for production, testing, inspection, and equipment that belong to a customer shall b epermanently marked so that the owner identity is visually apparent and can be easilydetermined.

5.5) Product Preservation

GE GEVISA S.A. preserves product conformity during the internal process and its delivery tothe intended destination. This preservation includes identification, handling, packaging,storage and protection. Preservation is also applied to the parts that make up the product.

5.6) Control of Measurement and Monitoring Devices

GE GEVISA S.A. determines the measurements and monitoring to be carried out and thenecessary measurement and monitoring devices to show product conformity with specificrequirements (see 4.2.1).

GE GEVISA S.A. establishes the processes to ensure that measurement and monitoring canbe carried out and are executed in a manner coherent with measurement and monitoring

requirements.Whenever it is necessary to ensure valid results, the measurement device is:

a) calibrated or verified at specified intervals or prior to use, and compared to traceablemeasurement standards and international and national measurement standards; when thisstandard does not exist, the basis used for calibration or verification shall be recorded;

b) adjusted or readjusted, whenever necessary;

c) identified to allow for the calibration situation to be determined;

d) protected against adjustments that would invalidate the measurement result, and;

e) protected from damage and deterioration during handling, maintenance and storage.

Furthermore, GE GEVISA S.A. evaluates and registers the validity of prior measurementresults when to evidence that the device does not conform with the requirements. GEGEVISA S.A. takes the appropriate measure with the device and with any affected product.Records will be kept of the calibration and verification results (see C-II-4).

Computer software capacity is confirmed to satisfy the intended application when used inthe measurement and monitoring of specified requirements. This is done prior to the initialuse and reconfirmed if necessary.


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VI) MEASUREMENT, ANALYSIS AND IMPROVEMENT

1) Generalities

GE GEVISA S.A. plans and implements the necessary processes for monitoring,measurement, analysis and improvement to:

a) demonstrate product conformity,

b) ensure quality management system conformity,

c) continuously improve quality management system effectiveness, and

This is to include the determination of applicable methods, including statistical techniquesand the extent in which they will be used.

2) Measurement and Monitoring

2.1) Customer Satisfaction

As one of the measurements of the quality management systems performance, GE GEVISAS.A. monitors information related to customer perception as to whether GE GEVISA S.A.attended to customer requirements. The methods for obtaining and using this informationare determined.

2.2) Internal Audit

GE GEVISA S.A. carries out internal audits at planned intervals to determine whether thequality management system:

a) conforms with the planned arrangements, to the ISO 9001:2008 requirements, and tothe quality management system requirements established by GE GEVISA S.A., and;

b) is maintained and implemented effectively.

An auditing program is planned, taking into account the situation and the importance of the

processes and areas to be audited, as well as the results of previous audits. The auditingcriteria, scope, frequency and methods are defined. The choice of auditors and theexecution of the audits ensure objectivity and impartiality in the auditing process. Theauditors do not audit their own work.

The responsibilities and requirements for audit planning and execution and reporting theresults and keep the records (see C-II-4) are defined in a documented procedure.

The person responsible for the area to be audited ensures that the actions will be executed,without any undue delay, to eliminate any detected nonconformities and their causes. Thefollow-up activities include the verification of executed actions and the reporting of theverification results.


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2.3) Process Measurement and Monitoring

GE GEVISA S.A. applies the appropriate methods for monitoring and, when applicable, formeasuring quality management system processes. These methods demonstrate thecapacity of the processes to achieve the planned results. When the planned results are notachieved, the corrections are carried out and the Corrective Actions are executed, asnecessary, to ensure product conformity.

2.4) Product Measurement and Monitoring

GE GEVISA S.A. measures and monitors product characteristics to verify if the product

requirements are satisfied. This is carried out in the appropriate stages of the productexecution process according to the planned measure.

Evidence of conformity with the acceptance criteria is kept. The records appoint theperson(s) authorized to release the product (see C-II-4).

Product release and service delivery do not continue until all planned measures have beensatisfactorily concluded, unless these are approved in some other manner by a pertinentauthority and, whenever applicable, by the customer.

3) Control of Nonconforming Products

GE GEVISA S.A. ensures that products that do not conform with product requirements will beidentified and controlled to avoid their unintentional use or delivery.

The controls and related responsibilities and authorities to handle nonconforming productsare defined in a documented procedure.

GE GEVISA S.A. handles nonconforming products in one or more of the following ways:

a) carrying out measures to eliminate the detected nonconformity;

b) authorizing their use, release or acceptance under concession by a pertinent authorityand, when applicable, by the Customer;


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c) carrying out an action to impede their original intended use or application.

Records are kept concerning the nature of the nonconformities and any subsequent actionsthat were carried out, including the obtained concessions (see C-II-4).

When the nonconforming product is corrected, it is rechecked to demonstrate conformitywith the requirements.

When the products nonconformity is detected after delivery or during initial use, GE GEVISAS.A. takes the appropriate measures with regard to the effects, or potential effects, of thenonconformity.

4) Data Analysis

GE GEVISA S.A. determines, collects and analyzes the appropriate data to demonstratequality management system effectiveness and fitness and to evaluate where continuousimprovements of the quality management systems effectiveness can be carried out. Thisincludes the data generated as a result of monitoring and measurement as well as fromother pertinent sources.

Data analysis supplies information related to:

a) customer satisfaction;

b) conformity with product requirements;

c) characteristics and tendencies of processes and products, including opportunities forPreventive Actions, and;

d) suppliers.

5) Improvements

5.1) Continuous Improvement

GE GEVISA S.A. continuously improves quality management system effectiveness throughthe use of the quality policy, quality objectives, audit results, data analysis, corrective and

Preventive Actions and critical analysis by management.5.2) Corrective Actions

GE GEVISA S.A. carries out Corrective Actions to eliminate the causes of nonconformities soas to avoid their repetition. The Corrective Actions are appropriate for the effects of thenonconformities that are found.


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A documented procedure is established to define the requirements for:

a) the critical analysis of the nonconformities (including customer complaints);

b) the determination of nonconformity causes;

c) the evaluation of the need for measures to ensure that the nonconformities will not occuragain;

d) the determination and implementation of necessary measures;

e) the registry of results from measures that were carried out (see C-II-4), and;

f) the critical analysis of Corrective Actions that were carried out.

5.3) Preventive Actions

GE GEVISA S.A. defines the measures to eliminate the causes of potential nonconformities inorder to avoid their occurrence. The Preventive Actions are appropriate for the effects of thepotential problems.

A documented procedure is established to define the requirements for:

a) defining potential nonconformities and their causes;

b) evaluating the need for measures to avoid the occurrence of nonconformities;c) defining and implementing necessary measures;

d) recording the results of carried out measures (see C-II-4), and;

e) critically analyzing Preventive Actions that were carried out.


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VII) APPENDIXQMS Matrix Gevisa x GEE procedures x WI ISMWI

Gevisa Resp. GEE Services procedure Work Instructions - MotorsQM, QMS Routines Comite Scope (GEEQMS 1.0) QMS ISMWI-MGMT-00 Scope

Normative Reference (GEEQMS 2.0)Terms, Definitions and Acronyms (GEEQMS 3.0)

QM, QMS Routines Comite General Requirements (GEEQMS 4.1) QMS ISMWI-MGMT-03 General RequirementsQM, QMS Routines Comite Documentation Requirements - General (GEEQMS

4.2.1) QMS ISMWI-MGMT-06 DocumentationRequirements - GeneralQM, QMS Routines Comite Quality Manual (GEEQMS 4.2.2) QMS ISMWI-MGMT-05 Quality System & Manual2.01 Noronha Document Control (GEEQMS 4.2.3) QMS ISMWI-MGMT-07 Document Control2.02 Marcel/ Maurcio Record Control (GEEQMS 4.2.4) QMS ISMWI-MGMT-08 Record Control2.13 Comite Management Commitment (GEEQMS 5.1)2.13 A Mendes/ R Costa/

Fava Customer Focus (GEEQMS 5.2)2.13 A Mendes/ R Costa/

Fava Customer Data Standard (GEEQMS 5.2.1)MQ Comite Quality Policy (GEEQMS 5.3) QMS ISMWI-MGMT-01 Quality Policy2.13 Comite Quality Objectives (GEEQMS 5.4.1) QMS ISMWI-MGMT-02 Quality Objectives2.13 Quality Quality Management System Planning (GEEQMS 5.4.2)MQ, rotinas SGQ Comite Responsibility, Authority and Communication

(GEEQMS 5.5) QMS ISMWI-MGMT-15 Responsibility, Authorityand Communication2.13 Comite Management Review (GEEQMS 5.6) QMS ISMWI-MGMT-04 Management Review2.11 Geraldo/ Fernanda Provision of Resources (GEEQMS 6.1)2.11 Fernanda Competence, Awareness and Training (GEEQMS 6.2.2) QMS ISMWI-MGMT-13 Training2.11 Geraldo/ Fernanda Controlled Titles (GEEQMS 6.2.3) QMS ISMWI-MGMT-25 Controlled TitlesSGQ Fernanda Infrastructure and Work Environment (GEEQMS 6.3)

Simone Real Estate Transactions (GEEQMS 6.3.1) QMS ISMWI-MGMT-16 Real Estate TransactionsMQ, rotinas SGQ Comite Technical Regulations & Standards (GEEQMS 7.0.1)


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2.22 Nelson New Product Introduction GEEQMS 7.0.2 QMS ISMWI-MGMT-23 New Product Introduction2.09 Mancia Planning of Product Realization (GEEQMS 7.1)2.07 Nelson Lifecycle Control Board (GEEQMS 7.1.1)2.06/ 2.16 A Mendes/ R Costa/

Fava Customer Related Processes (GEEQMS 7.2) QMS ISMWI-MGMT-19 Customer RelatedProcesses2.07 Ney Design and Development (GEEQMS 7.3)MQ, rotinas SGQComite Technical Design and Development Review (GEEQMS

7.3.4)2.07 Ney Design and Development Validation (GEEQMS 7.3.6)

2.07 Ney/ Nelson/Renato Product Safety (GEEQMS 7.3.8)

2.08 Calipo/ Fonaro Purchasing (GEEQMS 7.4)2.09 Mancia Control of Production and Service Provision (GEEQMS

7.5.1)2.09 Leite/ Detoni Work Instructions (GEEQMS 7.5.1.1)2.21 Leite/ Adaias Equipment Maintenance (GEEQMS 7.5.1.2)2.09/ 2.17 Leite/ Detoni Validation of Processes (GEEQMS 7.5.2) QMS ISMWI-MGMT-17 Validation of Processes2.09 Sneideris/ Evaldo Identification and Traceability (GEEQMS 7.5.3)2.6/ 2.16 Rubens/ Fava Customer Property (GEEQMS 7.5.4) QMS ISMWI-MGMT-20 Customer Property2. 10 Leite/ Erika Preservation of Product (GEEQMS 7.5.5)2.14 Mauricio F Control of Monitoring and Measuring Devices

(GEEQMS 7.6) QMS ISMWI-MGMT-18 Control of Monitoring andMeasuring Devices2.12 Leite/ Detoni Measurement, Analysis and Improvement - General

(GEEQMS 8.1)2.13/ 2.12 Antonio/ Fava Customer Satisfaction (GEEQMS 8.2.1) QMS ISMWI-MGMT-21 Customer Satisfaction2.03 Marcel Internal Audit (GEEQMS 8.2.2) QMS ISMWI-MGMT-10 Internal Auditing2.12 Leite/ Detoni Monitoring and Measurement of Processes (GEEQMS

8.2.3) QMS ISMWI-MGMT-11 Monitoring andMeasurement of Processes2.09/ 2.12 Valmir Monitoring and Measurement of Product (GEEQMS

8.2.4) QMS ISMWI-MGMT-12 Monitoring andMeasurement of Product and Services


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2.04 Marcel/ Maurcio Control of Nonconforming Product (GEEQMS 8.3) QMS ISMWI-MGMT-14 Control of Non-Conforming Product

2.12 Leite/ Detoni Analysis of Data (GEEQMS 8.4)2.12/ 2.05Leite/ Detoni Continuous Improvement (GEEQMS 8.5) QMS ISMWI-MGMT-22 ContinuousImprovement / Screening Matrix


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Quality at GE Energy


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Our Customer Commitments - 1 GEEQM Rev 2.0 October 2011

Table of Contents GE Energy and Quality Visions 2

Our Customer Commitments 3-5

The Quality Organization and Policy 6-8 Quality Management System 9-11

Key Business Processes 12-16

Quality Control Mechanisms 17-18

ISO Cross-Reference 19-22

Summary and DisclaimerGE Energy is one of the world's leading suppliers of power generation and energy deliverytechnologies in all areas of the energy industryincluding coal, oil, natural gas, and nuclearenergy as well as renewable resources such as water, wind, solar, and alternative fuels.

This manual provides an overview of the Quality Management System (QMS) that GE Energy hasestablished to meet our commitment to quality. It describes the organization's key businessprocesses as well as the mechanisms that have been put in place for effectiveness and controlof these processes. GE Energy audits, monitors, measures, and analyzes these processes toachieve results based on customer and regulatory requirements and continually improves theeffectiveness of its Quality Management System based on feedback.

Scope: The GE Energy QMS applies across GE Energy and encompasses all of its products and services.

The content of this Quality Manual is represented in formal procedures within GE Energys QualityManagement System. All GE Energy employees must comply with these procedural requirements.A listing of these procedures is available for all GE Energy employees in the GE Energy Procedures

folder at http://library.ps.ge.com/quality/

This Quality Manual is intended to provide general information regarding GE Energy's QualityManagement System. Not all of the processes described will necessarily apply to all customers.This Manual does not constitute any offer, obligation, or representation. GE Energy's responsibilities

to its customer will be as set out in the contract between them.


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2 - GE Energy and Quality VisionsGEEQM Rev 2.0 October 2011

GE Energy and Quality VisionsGE Energy Powering Potential

As one of the largest energy companies in the world, we are in the business of powering potential.Powering potential for our customers, whose problems we solve. Potential for their consumers,

whose lives we enrich and whose dreams we help realize. Potential for our people, the men and

women around the world who are our most important resource. Potential for our shareholders,

who are invested in the success of our company. And above all, powering potential for the earth,

because without responsible energy there can be no potential for the future.

Quality at GE Energy The Vision

We are driven by a passion for delivering on every commitment. We are dedicated to providing our

customers the highest quality offerings with unparalleled customer service and responsiveness. We

are committed to working through any problem in an open and honest manneralways with

unyielding integrity.


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Our Customer CommitmentsCustomer Satisfaction Our Passion, Our Commitment

GE Energy is passionately committed to driving customer satisfaction with all products andservices we offerand building long-term loyalty by working with our customers to help

them be successful.

Growth Values

External Focus

Defines success through the customers eyes

In tune with industry dynamics sees around corners

Clear Thinker

Seeks simple solutions to complex problems decisive

Focus communicates clear and consistent priorities

Imagination

Generates new and creative ideas open to change

Resourceful displays courage and tenacity

Inclusiveness

Teamwork respects others ideas and contributions

Creates excitement and drives engagement

Expertise

Domain depth credibility built from experience

Continuously develops self loves learning

Always with unyielding integrity!


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GE Energy conducts two types of NPS surveys:

Relationship NPS - Conducted periodically on a sample basis to gauge

overall customer satisfaction with GE Energy

Transactional NPS Ongoing surveys to gauge customer satisfaction on

specific events or projects, such as an outage, part sale, or repair

For each type of NPS survey, the Quality teams analyze the results

(including comments) to identify key areas for improvement

These teams work with regional, functional, and executive leadership teams

to develop an integrated action plan to drive impactful improvement

Action plans and subsequent results are reviewed routinely at all levels

within the organization

Net Promoter Score (NPS)

On a scale of 0 to 10, how likely would you be to recommend GE Energy?

0 1 2 3 4 5 6 7

Not atall likely

Neutral Extremelylikely

8 9 10

Detractors Passives Promoters

Net

PromoterScore

% Promoters(9s and 10s) % Detractors(0 through 6)=

Net Promoter is a registered trademark of Bain & Company, Inc.,Fred Reichheld and Satmetrix Systems, Inc.


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Customer Requirements

GE Energy understands customer requirements associated with its products and services

including those associated with their delivery and ongoing support.

This understanding will come from what is stated in the contract, defined by applicable

statutory and regulatory authorities, and the customers intended use of the product or service.

GE Energy has established channels for effective communication of customer requirements

as well as changes thereto throughout its organization.

Regulations and Standards

Ensuring compliance with the applicable Regulations and Standards for every region where its

products and services are sold is of paramount importance to GE Energy.

Management teams at all levels in the business are engaged in a continually improving

process of reviewing the regulatory landscape, understanding technical applicability, training,

auditing, and rigorous adherence to policies and procedures with the ultimate goal of ensuring

that products and services are compliant with the applicable laws and regulations of the

region and locally where they are being sold.

GE Energy understands that its customers count on GE to provide products that are

compliant and is committed to meeting that expectation.


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QualitySupport FunctionsProduct Lines

GE EnergyPresident & CEO

The Quality OrganizationMore detailed organization structure

documentation is available upon request.

Quality Policy

Every GE Energy employee must be committed to:

Passionately driving customer satisfaction with all products and services we provide, and

building long-term loyalty by partnering with customers to help achieve their success.

Ensuring strict compliance with laws and regulations pertaining to the quality, safety and

performance requirements in every country where GE Energys products and services

are offered.

Sustaining continuous improvement in the effectiveness of GE Energys Quality

Management System.

These commitments will be met with the highest integrity, through clearly documented

quality objectives, routine quality management reviews and an all-encompassing Quality

culture that employs the Lean Six Sigma methodology.

The Quality Organizationand Policy


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Managements Commitment to Quality

Executive leadership at all levels of GE Energy deliver on their commitment to the successful

development and implementation of the QMS and continually improve its effectiveness by:

Deploying the Energy Quality Policy

Establishing measurable quality objectives that enhance customer satisfaction

Communicating to the business the importance of meeting customer and regulatory requirements

Conducting management reviews at appropriate levels within the organization

Ensuring the business has all of the resources it needs to achieve the goals of the QMS

Quality is everyones responsibility!

CEO Metrics The Big Ys

What are the Big Ys?

Quality Systems and Documentation

Fulfillment

Issue Resolution

Billing Quality

New Product Introduction (NPI) Execution

The Ys are determined through customer feedback and defect trends

They have operational targets and Lean Six Sigma projects assigned to them

They are tracked through weekly team reviews, monthly CEO reviews, quarterly

operational reviews, and annual progress reports and validation


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Review rhythm how we track ourselves

Customer quality and regional reviews

Customer overview and regional outlook

Customer issues

12-month outlook Projected problem areas

Structural impediments to growth

Receivables collections/past dues

NPI reviews

Product line updates

Financials: orders, sales, and costs

Status of actions to improve cycle time,

commercialization effectiveness,cost, and sourcing

Standing leadership tollgate review

CEO metric reviews

Reviewing the Big Ys

Business deep dives

Focused improvement areas Communicating data status and trends

driving personal accountability

Process improvement reviews

Financial accountability

Quarterly review of all active projects


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Quality Management SystemFocusing on the Basics for a Strong QMS

Document Control

With respect to controlled documents, GE Energy defines, establishes, and maintains document

control methods to enable users to readily identify andaccess the current revision of all such

documents. Document management systems store currentversionsof such documents by

unique identifier and revision level.

Controlled documents need to be:

Legible

Identifiable

Retrievable

A documented procedure defines controls for both internal and externally supplied controlled

documents that include:

Identification Retrieval

Storage Retention time

Protection Archival anddisposition

Access authorization

The requirements regarding Document Control have been defined in procedure GEEQMS 4.2.3 Document Control.

High QualityDocumentsand Drawings

Trainingand Staffing

Auditing andMonitoring

ContinuousImprovement


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Training and People

GE Energy assigns resources to:

Plan, develop processes, and deliver products to meet or

exceed customer requirements

Maintain and continually improve the quality management

system, and

Enhance delivered quality and customer satisfaction

GE Energy managers are committed to deploying personnel

that are proficient in the procedures and technical capabilities

required for the activities they are assigned.

GE policies regarding Employee Health and Safety and

Environmental Protection define implementation of requirements

for adequate and safe facilities and plant activities.

Auditing

Focus for Internal Audits

Compliance with GE Energys Quality Management System requirements

Test effectiveness of process: does the process work as intended and are

results achieved?

Planning based on status and importance of the process as well as results of

previous audits

Audit results, including timeliness and effectiveness of Corrective and Preventive

Actions, are reviewed by management at all levels of the organization

Audit Mechanisms

Local audits: for high frequency, detailed process assessments

Independent internal audits: full-time and volunteer auditors

driving cross-organizational learning

Customer and registrar audits

Audits are performed to several applicable industry standards.

Certification details are available upon request.

The requirements regarding Internal Audit have been defined in

procedure GEEQMS 8.2.2 Internal Audit.


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Monitoring and Measurement

Organizations within GE Energy define and implement monitoring and measurement needed

to demonstrate conformity of product and the quality management system, and to identify

opportunities for improvement by:

Setting specific and measurable quality objectives and verifying that these objectives arebeing achieved within the specified timeframes

Verifying that product requirements are met at the appropriate stages of production and/or

service provision through in-process inspection and testing

Continuous Improvement

GE Energy continually improves the effectiveness of its QMS through:

quality policy

quality objectives

collection and analysis of nonconformance data

determination of root cause

corrective and preventive actions

management reviews

GE Energy utilizes Lean Six Sigma methodologies and tools along with

traditional quality management activities to drive sustainable improvements.

Corrective and Preventive Action

In order to drive sustainable Corrective and Preventive Action, GE Energy has established and

maintains a process for Continuous Improvement of its products, services, and processes. This

process defines requirements for:

Screening nonconformances, including customer complaints, audit findings, and results of

internal and external quality control mechanisms

Analyzing and determining the causes of the nonconformances Evaluating the need for corrective and preventive actionto prevent recurrence of the

nonconformances and to prevent occurrence in related areas

Determining and implementing the actions needed

Verifying the effectiveness of the actions taken

The requirements regarding Corrective Action and Preventive Action have been defined in

procedure GEEQMS 8.5 - Continous Improvement.


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PurchasingSpecifications

FINANCIALMANAGEMENT

Management Processes

STRATEGICPLANNING

HUMANRESOURCE

MANAGEMENT

Support Processes

SECURITY OFPERSONNEL,

FACILITIES ANDEQUIPMENT

QUALITYMANAGEMENT

INFORMATIONMANAGEMENT

Business Processes

NEW PRODUCT INTRODUCTION

Customer

Customer

SalesManager

Partner

Suppliers BUILD PRODUCT/DELIVER SERVICE

PURCHASING AND

SUPPLIER MANAGEMENT

ORDER TO REMITTANCE

CONSTRUCT

PROPOSALS AND

SUPPORT SALES

TECHNICAL

CUSTOMER

SUPPORT

INQUIRY TO ORDER

New ProductsNew Products New ProductsMarket Feedback

Proposal

CommercialAgreements

Signed Contract

Build PlanPurchase Order

Product/Service

Request for Tender

Product/ServiceDefinition

Supplier PurchasingContracts

WBS (WorkBreakdown Structure)

Product/ServiceDelivery

SupportRequest

Key Business Processes


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Sales

Marketing

Commercial Operations

Risk Management

Pricing

Engineering

Sourcing

Production

Quality

Finance

Contract Management

EHS

Owner Contributor

OpportunityIdentification

OpportunityScreening

ProposalDevelopment

SubmissionApproval

NegotiatedTerms Approval

Hand-offto OTR

Inquiry-to-Order (ITO)

Process Phase

Risk Review R0 R1 R2 R3

1 2 3 54

Inquiry-to-Order (ITO)

Inquiry-to-Order Process

Inquiry-to-Order (ITO) at GE Energy provides a standard and consistent process for developing

commercial opportunities. GE Energy follows a risk review process to balance customer

requirements with GE capabilities and the ability to manage any identified risk.

The ITO process is divided into 5 phases:

Opportunity identification and screening

Opportunity screening and bid/no bid decisions

Quote and proposal development, submission approval

Negotiated price and terms approval

Hand-off to the Order-to-Remittance process


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Project Management

Engineering

Sourcing

Production

Finance

Quality

Owner Contributor

ResourceAllocation

Procurement

ProductRealization Fulfilment

Receipt ofPayment

Order-to-Remittance Process

1 2 53 4

Order-to-Remittance (OTR)

Order-to-Remittance Process

The Order-to-Remittance (OTR) process covers the execution of a sales contract from the time

that the order is initiated to the time that final payment is received.

The OTR process is divided into 5 phases:

Resource allocation - that includes detailed technical definition as well as planning and

scheduling of equipment, material and human resources

Procurement - of material resources to complete the order

Product realization - where in acquired resources are transformed into final product

Fulfillment - where in the product is delivered to the customer specified location and

the terms of the contract are fulfilled

Receipt of Payment

Throughout the process, control points are in place to verify and validate whether customer

and regulatory requirements are met.


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Product Management

OpportunityIdentification

ProductOptions

ConceptualDesign

PreliminaryDesign

DetailDesign

Initial ProductionFactory Test

Field ValidationSerial Production

Measurementand Feedback

Marketing

Program Management

Engineering

Sales

Production

Communications

Sourcing

Services

Quality

Finance

Legal

Owner Contributor

New Product Introduction Process

71 2 5 6 83 4

New Product Introduction (NPI)

New Product Introduction Process

New Product Introduction spans the entire product development cycle from the identification

of a new business opportunity to the post commercial introduction of the new product.

Execution teams exist for every defined program. Teams are responsible for achievement of allcommercial and technical product objectives, including:

Meeting the product development and marketplace introduction schedules

Product performance, program cost, product cost, and financial objectives

Validation and verification performed throughout the process to confirm

product meets requirements

Management reviews are utilized to continuously assess if the program is

fulfilling requirements.


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Supplier Approval Process

Approved to do business with GE

Quality

EHS/Labor

Finance

Technical Capability

Supplier Quality

GE Energy expects the same high quality standards from our external suppliers as we produce internally.

GE Energys Sourcing function has established rigorous processes around supplier quality and oversight

to enable and verify this quality level for all sourced components and services.

Qualification Process

Released for Production

Product Compliance

Process Capability

Surveillance Process

Sustaining Quality

Monitoring

Auditing

Mutual Non-Disclosure Agreement Protects proprietary information for both parties

Integrity Acknowledgement Suppliers commitment to comply with GEs requirements

EHS (Environmental, Health, Safety) Questionnaire Provides basic EHS data for evaluation of EHS practices

General Supplier Profile Basic data to support quality, financial viability,

and overall risk

Critical hardware requires Characteristic accountability

Product quality plan, manufacturing process plan

Process risk (FMEA)

Team approvals required

Supplier quality engineer, design engineer,materials engineer

Periodical Surveillance Required Quality systems assessment (if not ISO certified)

Product audit - compliance to technical requirements

Process audit - compliance to special processes Additional audit/inspection requirements defined by:

Customer requirements, risk, supplier performance, defects


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Quality Control MechanismsRecord Control

GE Energy defines, establishes, and maintains records to provide evidence of conformityto requirements and the effectiveness of their QMS

Records need to be:

Legible

Identifiable

Retrievable

Documented procedures define controls for:

Identification

Storage

Protection

Retrieval

Retention time

Disposition of records

The requirements regarding Record Control have been defined in procedure GEEQMS 4.2.4 Record Control.


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Control of Monitoring and Measuring Devices

GE Energy utilizes a wide variety of Measuring and Test Equipment (M&TE) to inspect and

measure product quality in development, production, and service work. This includes

measuring instruments, software, measurement standards, reference material, and

auxiliary apparatus or combination thereof.

The M&TE is calibrated at specified intervals or prior to use against measurement standards

traceable to NIST or equivalent international or national standards. If no such standards exist,

the basis used for calibration is recorded. The calibration status is visually identifiable and a

register is maintained of all M&TE requiring calibration. MT&E is protected from damage and

deterioration during handling, maintenance, and storage.

When M&TE is found not to conform to requirements or an out of tolerance condition

occurs, appropriate actions are taken.

Control of Nonconforming Product

A product or service is considered nonconforming when it does not meet specified

requirements. Once identified, nonconformances are recorded and dispositioned

through GE Energys quality systems.

Recorded nonconformances are reviewed regularly for the purpose of understanding

the defect and providing a basis for continuous improvement.

The requirements regarding Control of Nonconforming Product have been defined inprocedure GEEQMS 8.3 Control of Nonconforming Product.

Quality at GE Energy The Vision

We are driven by a passion for delivering on every

commitment. We are dedicated to providing our

customers the highest quality offerings with

unparalleled customer service and responsiveness.

We are committed to working through any problem

in an open and honest manneralways with

unyielding integrity.


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Section ISO Mandatory Procedure

1 Scope

1.1 General GEEQMS 1.0-Scope

1.2 Application GEEQMS 1.0-Scope

2 Normative Reference GEEQMS 2.0-Normative Reference

3 Terms, Definitions and Acronyms GEEQMS 3.0-Terms, Definitions and Acronyms

4 Quality Management System

4.1 General Requirements GEEQMS 4.1-General Requirements

4.2 Documentation Requirements

4.2.1 General GEEQMS 4.2.1-Documentation Requirements-General

4.2.2 Quality Manual GEEQMS 4.2.2-Quality Manual

4.2.3 Control of Documents GEEQMS 4.2.3-Document Control

4.2.4 Control of Records GEEQMS 4.2.4-Record Control

5 Management Responsibility

5.1 Management Commitment

a.GEEQMS 5.5-Responsibility, Authority and Communication;section 4.1.2.d

b. GEEQMS 5.3-Quality Policy

c. GEEQMS 5.4-Planning; section 4.1

d. GEEQMS 5.6-Quality Management Review

e.GEEQMS 5.5-Responsibility, Authority and Communicationsection 4.1.2.c

5.2 Customer FocusGEEQMS 7.2-Customer Related ProcessesGEEQMS 8.2.1-Customer Satisfaction

5.3 Quality Policy GEEQMS 5.3-Quality Policy

5.4 Planning

5.4.1 Quality Objectives GEEQMS 5.4-Planning

5.4.2 Quality Management System Planning GEEQMS 5.4-Planning


The numbering structure of the procedures in GE Energys Quality Management System follows the ISO

9001 standard. Refer to table 1 for a cross-reference of ISO 9001:2008 sections to corresponding

GE Energy QMS procedures.

ISO Cross-Reference

Table 1


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5.5 Responsibility, Authority and Communication

5.5.1 Responsibility and Authority GEEQMS 5.5-Responsibility, Authority and Communication

5.5.2 Management Representative GEEQMS 5.5-Responsibility, Authority and Communication

5.5.3 Internal Communication GEEQMS 5.5-Responsibility, Authority and Communication

5.6 Management Review

5.6.1 General GEEQMS 5.6-Quality Management Review

5.6.2 Review Input GEEQMS 5.6-Quality Management Review

5.6.3 Review Output GEEQMS 5.6-Quality Management Review

6 Resource Management

6.1 Provision of Resources GEEQMS 4.1-General Requirements; section 4.2.4

6.2 Human Resources

6.2.1 General GEEQMS 6.2.2-Competence, Awareness and Training

6.2.2 Competence, Awareness and Training GEEQMS 6.2.2-Competence, Awareness and Training

6.3 Infrastructure GEEQMS 6.3-Infrastructure and Work Environment

6.4 Work Environment GEEQMS 6.3-Infrastructure and Work Environment

7 Product Realization

7.1 Planning of Product Realization GEEQMS 7.1-Planning of Product Realization

7.2 Customer Related Processes

7.2.1Determination of RequirementsRelated to the Product

GEEQMS 7.2-Customer Related Processes

7.2.2Review of Requirements Related tothe Product

GEEQMS 7.2-Customer Related Processes

7.2.3 Customer Communication GEEQMS 7.2-Customer Related Processes

7.3 Design and Development

7.3.1 Design and Development Planning GEEQMS 7.3-Design and Development

7.3.2 Design and Development Inputs GEEQMS 7.3-Design and Development

7.3.3 Design and Development Outputs GEEQMS 7.3-Design and Development

7.3.4 Design and Development Review GEEQMS 7.3.4-Technical Design and Development Review

7.3.5 Design and Development Verification GEEQMS 7.3-Design and Development

7.3.6 Design and Development Validation GEEQMS 7.3.6-Design and Development Validation

7.3.7Control of Design and DevelopmentChanges

GEEQMS 7.3-Design and Development


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7.4 Purchasing

7.4.1 Purchasing Process GEEQMS 7.4-Purchasing

7.4.2 Purchasing Information GEEQMS 7.4-Purchasing

7.4.3 Verification of Purchased Product GEEQMS 7.4-Purchasing

7.5 Production and Service Provision

7.5.1Control of Production and ServiceProvision

GEEQMS 7.5.1 - Control of Production and Service Provision

7.5.2Validation of Processes for Productionand Service Provision

GEEQMS 7.5.2-Validation of Processes

7.5.3 Identification and Traceability GEEQMS 7.5.3-Identification and Traceability

7.5.4 Customer Property GEEQMS 7.5.4-Customer Property

7.5.5 Preservation of Product GEEQMS 7.5.5-Preservation of Product

7.6Control of Monitoring andMeasuring Devices

GEEQMS 7.6-Control of Monitoring and Measuring Devices

8 Measurement , Analysis and Improvement

8.1 General

a. GEEQMS 8.2.4-Monitoring and Measurement of Product

b. GEEQMS 8.2.2-Internal Audit

c. GEEQMS 8.5-Continuous Improvement

Note determination of statisticaltechniques and extent of their use

GEEQMS 8.4-Analysis of Data

8.2 Monitoring and Measurement of Processes

8.2.1 Customer Satisfaction GEEQMS 8.2.1-Customer Satisfaction

8.2.2 Internal Audit GEEQMS 8.2.2-Internal Audit

8.2.3Monitoring and Measurement ofProcesses

GEEQMS 8.2.3-Monitoring and Measurement of Processes

8.2.4Monitoring and Measurement ofProduct

GEEQMS 8.2.4-Monitoring and Measurement of Product

8.3 Control of Nonconforming Product GEEQMS 8.3-Control of Nonconforming Product

8.4 Analysis of Data GEEQMS 8.4-Analysis of Data

8.5 Improvement

8.5.1 Continual Improvement GEEQMS 8.5-Continuous Improvement

8.5.2 Corrective Action GEEQMS 8.5-Continuous Improvement

8.5.3 Preventive Action. GEEQMS 8.5-Continuous Improvement


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GE Energy QMS procedures beyond ISO 9001GE Energy chooses to utilize the rigor of its Quality Management System to control key aspects of its

business

0.6. Quality Manual - GE Brazil

Documents

Transcript of 0.6. Quality Manual - GE Brazil