05a listening.pp tlistening-souza
-
Upload
brij-sahani -
Category
Technology
-
view
472 -
download
2
Transcript of 05a listening.pp tlistening-souza
![Page 1: 05a listening.pp tlistening-souza](https://reader035.fdocuments.in/reader035/viewer/2022062307/5550bcddb4c905ff618b4fac/html5/thumbnails/1.jpg)
Listening & Responding
HCOM-100
(Beebe & Ives, 2004, pg102)
![Page 2: 05a listening.pp tlistening-souza](https://reader035.fdocuments.in/reader035/viewer/2022062307/5550bcddb4c905ff618b4fac/html5/thumbnails/2.jpg)
Communication Principles
(Beebe & Ives, 2004, pg105)
![Page 3: 05a listening.pp tlistening-souza](https://reader035.fdocuments.in/reader035/viewer/2022062307/5550bcddb4c905ff618b4fac/html5/thumbnails/3.jpg)
Listening & RespondingPreview
The principle of Listening and Responding How we listen Listening goals Listening barriers Listening skills Responding skills Responding with Empathy
![Page 4: 05a listening.pp tlistening-souza](https://reader035.fdocuments.in/reader035/viewer/2022062307/5550bcddb4c905ff618b4fac/html5/thumbnails/4.jpg)
What You Do With Your Communication Time
Speak = 30% Read = 16% Write = 9% Listen = 45%
(Beebe & Ives, 2004, pg 104)
![Page 5: 05a listening.pp tlistening-souza](https://reader035.fdocuments.in/reader035/viewer/2022062307/5550bcddb4c905ff618b4fac/html5/thumbnails/5.jpg)
How we Listen Listening v. Hearing Selecting Attending Understanding Remembering Responding
(Bachin & Beck, 1985, pg10)
![Page 6: 05a listening.pp tlistening-souza](https://reader035.fdocuments.in/reader035/viewer/2022062307/5550bcddb4c905ff618b4fac/html5/thumbnails/6.jpg)
Listening Barriers
Self Barriers Self focus Emotional noise Criticism
(Beebe & Ives, 2004, pg109)
![Page 7: 05a listening.pp tlistening-souza](https://reader035.fdocuments.in/reader035/viewer/2022062307/5550bcddb4c905ff618b4fac/html5/thumbnails/7.jpg)
Listening Barriers Information Processing
Barriers Processing rate Information Overload Receiver apprehension
![Page 8: 05a listening.pp tlistening-souza](https://reader035.fdocuments.in/reader035/viewer/2022062307/5550bcddb4c905ff618b4fac/html5/thumbnails/8.jpg)
Listening Barriers
Context Barriers Barriers of time and
place noise
![Page 9: 05a listening.pp tlistening-souza](https://reader035.fdocuments.in/reader035/viewer/2022062307/5550bcddb4c905ff618b4fac/html5/thumbnails/9.jpg)
Listening Skills
Stop: Turn Off Competing Messages Decentering
Look: Listen With Your Eyes Listen: Understand Details and Ideas
Identify your listening goal Mentally summarize the details Link Message details with major idea Practice Transform barriers into goals
![Page 10: 05a listening.pp tlistening-souza](https://reader035.fdocuments.in/reader035/viewer/2022062307/5550bcddb4c905ff618b4fac/html5/thumbnails/10.jpg)
Responding Skills
Be Descriptive Be Timely Be Brief Be Useful Be Active
![Page 11: 05a listening.pp tlistening-souza](https://reader035.fdocuments.in/reader035/viewer/2022062307/5550bcddb4c905ff618b4fac/html5/thumbnails/11.jpg)
Responding with Empathy Emotional Intelligence Understanding Your
Partner’s Feelings Ask Appropriate
Questions Paraphrase the Content Paraphrase Emotions
(Beebe & Ives, 2004, pg119)