Early Warning Signs for Possible AttritionRatingAttributes

Red If the KPI performance is below less than 2.0The KPI rating is below 2.0 Noticeable change in attitudeA noticeable change in attitude is evident Showing negative behavior towards the supervisor and companyShows negative behavior towards the company and the supervisor Showing disagreement on the company and client policies and processShows disagreement on company and client policies and processes Disengagement with task and dutiesInattentiveness to tasks and responsibilities Non-adherence to training scheduleNon-adherence to training schedules Not meeting the deadlinesNon-adherence to deadlines Disregard performanceNeglect on performance 3 consecutive months of failureFailure to hit targets for 3 consecutive months Taking more frequent breaksExcessive use of breaks Commits over breaks everyday Change in attendance and Leave patterns Tardiness more than12 infraction in a month or an accumulated minutes exceeding 9 hoursIncurred more than 12 instances of tardiness in a month or accumulated tardiness exceeding 9 hours Absences for more than 4 days in a month consecutive or not without valid reasonIncurred more than 4 consecutive absences in a month without valid reason Disinterest in team or collaborative workDisinterest in collaboration and teamwork Not attending company sponsored activities without valid reasonNo valid reasons for not attending company-sponsored activities Not attending teambuilding or get together Not attending team buildings and get-togethers Health issues Share intention of leaving for better career opportunity, family, studies, and health. Closed for communication Not attending scheduled coaching /feedback session Employees who commits a severe incidentCommits a serious violation of the Code of Conduct

Yellow If the KPI rating is 2.0-3.99The KPI rating is within the 2.0-3.99 range Change in attendance of Leave patterns Change in attendance and leave patterns Tardiness with 5-11 infractions in a month or an accumulated minutes exceeding 6 hours Incurred 5-11 instances of tardiness in a month or accumulated tardiness exceeding 6 hours Sudden Drop in performance Change in performance pattern is erratic. Changes in the performance pattern is erratic Experiencing Personal issues Issues that needs moral support Issues that need moral support Family Pressure/issues, family role Change in behavior because of the ff. reason:Behavioral changes due to the following reasons: The promised role that did not happenPromised a new role that did not actualize Felt stagnant in the role Unhappy with the new role Passive reaction in communicationPassive reaction to communication Accepts what others do or want without active response or resistance.

Green If the KPI rating is 4.0-5.0The KPI rating is within the 2.0-3.99 range Participative in all activities and initiatives Open for communicationOpen to communication Expressed satisfaction towards work Accepts feedback positively

Top Reasons for Attrition Relationship with Supervisor Relationship towards the Supervisor PoachingBetter offers from other call centers Better career opportunity Feeling of stagnancy for internal growth Favor's in the system on RnR and promotions Discrimination in promotions and RnRs (Rest and Recuperation) Lack of team building and stressful environment Stressful environment and lack of team building PersonalPersonal matters Health issues Marriage Family pressure Higher studiesHigher education Sporadic Exit Interviews? In consistent action plan implementationInconsistent implementation of action plans Promised Role did not happen Imbalance against the engagement action plan (tiredness and cynicism creeps in)?

Attrition Management Provide Adequate Advancement Opportunities Measuring ComplexityMeasure complexity Include Fun and Collaboration at work conceptsConceptualize collaboration and fun at work initiatives Reduce Stress Career Planning Leadership Interaction Pre-empting Exit ProcedureAttrition Identification

Wanted Attrition

It is the company who decides the separation with the employeeIt is the company who decides on the employees separation from the organization AWOL Failed Regularization Offense Redundancies

Unwanted AttritionThe Employee decides to separate from the company CCP submits resignation due to Health issues Career Growth Other business industry Studies Family