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Your World-Class IT Business Your World-Class IT Business SolutionSolution

Your World-Class IT Business Your World-Class IT Business SolutionSolution

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Bolt Networks, Inc.Bolt Networks, Inc.Bolt Networks, Inc.Bolt Networks, Inc.

Providing you with world-class service Providing you with world-class service and total technology solutions.and total technology solutions.

Providing you with world-class service Providing you with world-class service and total technology solutions.and total technology solutions.

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A Changing EnvironmentA Changing EnvironmentA Changing EnvironmentA Changing Environment Over the last few years, developments in the Over the last few years, developments in the

business world have created a need for:business world have created a need for:– Comprehensive technical supportComprehensive technical support

– Simple solutions for complex problemsSimple solutions for complex problems

– Solutions that save costs by managing and optimizing Solutions that save costs by managing and optimizing existing technology existing technology

– Qualified technical staff who can be quickly deployedQualified technical staff who can be quickly deployed

Over the last few years, developments in the Over the last few years, developments in the business world have created a need for:business world have created a need for:– Comprehensive technical supportComprehensive technical support

– Simple solutions for complex problemsSimple solutions for complex problems

– Solutions that save costs by managing and optimizing Solutions that save costs by managing and optimizing existing technology existing technology

– Qualified technical staff who can be quickly deployedQualified technical staff who can be quickly deployed

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The Right SolutionThe Right SolutionThe Right SolutionThe Right Solution Bolt fulfills all these needs and more by:Bolt fulfills all these needs and more by:

– Offering you access to a network of trusted, qualified Offering you access to a network of trusted, qualified and rapidly deployable technical experts through a and rapidly deployable technical experts through a single point of contactsingle point of contact

– Providing you with new and advancing technologiesProviding you with new and advancing technologies

– Maximizing ROI for your technology solutionsMaximizing ROI for your technology solutions

Bolt fulfills all these needs and more by:Bolt fulfills all these needs and more by:

– Offering you access to a network of trusted, qualified Offering you access to a network of trusted, qualified and rapidly deployable technical experts through a and rapidly deployable technical experts through a single point of contactsingle point of contact

– Providing you with new and advancing technologiesProviding you with new and advancing technologies

– Maximizing ROI for your technology solutionsMaximizing ROI for your technology solutions

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The Right SolutionThe Right SolutionThe Right SolutionThe Right Solution Because we are backed by the Ingram Micro Because we are backed by the Ingram Micro

Service Network, we also offer you access to:Service Network, we also offer you access to:

– More than 650 certified North American partner More than 650 certified North American partner locations who deliver solutions in health care, locations who deliver solutions in health care, finance, hospitality and other vertical marketsfinance, hospitality and other vertical markets

– More than 10,000 A+ and OEM-certified technology More than 10,000 A+ and OEM-certified technology professionals who hold more than 50,000 professionals who hold more than 50,000 certificationscertifications

– Coverage in more than 800 metropolitan markets in Coverage in more than 800 metropolitan markets in the US and Canadathe US and Canada

– 24/7/365 call management support based on your 24/7/365 call management support based on your business needsbusiness needs

Because we are backed by the Ingram Micro Because we are backed by the Ingram Micro Service Network, we also offer you access to:Service Network, we also offer you access to:

– More than 650 certified North American partner More than 650 certified North American partner locations who deliver solutions in health care, locations who deliver solutions in health care, finance, hospitality and other vertical marketsfinance, hospitality and other vertical markets

– More than 10,000 A+ and OEM-certified technology More than 10,000 A+ and OEM-certified technology professionals who hold more than 50,000 professionals who hold more than 50,000 certificationscertifications

– Coverage in more than 800 metropolitan markets in Coverage in more than 800 metropolitan markets in the US and Canadathe US and Canada

– 24/7/365 call management support based on your 24/7/365 call management support based on your business needsbusiness needs

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What Sets Us Apart From The Rest?What Sets Us Apart From The Rest?What Sets Us Apart From The Rest?What Sets Us Apart From The Rest?

Our people: Technical and sales training Our people: Technical and sales training initiatives help our technicians stay ahead initiatives help our technicians stay ahead business trends; formal project management business trends; formal project management keeps the network on track.keeps the network on track.

Our scope: We offer high standards of support on Our scope: We offer high standards of support on end-to-end solutions, including:end-to-end solutions, including:– Professional servicesProfessional services

– Technology servicesTechnology services

– Procurement servicesProcurement services

– Project management and deploymentProject management and deployment

Our people: Technical and sales training Our people: Technical and sales training initiatives help our technicians stay ahead initiatives help our technicians stay ahead business trends; formal project management business trends; formal project management keeps the network on track.keeps the network on track.

Our scope: We offer high standards of support on Our scope: We offer high standards of support on end-to-end solutions, including:end-to-end solutions, including:– Professional servicesProfessional services

– Technology servicesTechnology services

– Procurement servicesProcurement services

– Project management and deploymentProject management and deployment

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What Sets Us Apart From The Rest?What Sets Us Apart From The Rest?What Sets Us Apart From The Rest?What Sets Us Apart From The Rest?

Our quality: Strict customer satisfaction Our quality: Strict customer satisfaction requirements and measurements for each requirements and measurements for each engagement or service opportunity ensure a high engagement or service opportunity ensure a high standard of service.standard of service.

Our flexibility: Long-standing customer and Our flexibility: Long-standing customer and partner relationships provide us with the ability to partner relationships provide us with the ability to understand your IT requirements and engage the understand your IT requirements and engage the exact resources neededexact resources needed..

Our processes: Best practices and consistent Our processes: Best practices and consistent support result in repeatable engagements.support result in repeatable engagements.

Our quality: Strict customer satisfaction Our quality: Strict customer satisfaction requirements and measurements for each requirements and measurements for each engagement or service opportunity ensure a high engagement or service opportunity ensure a high standard of service.standard of service.

Our flexibility: Long-standing customer and Our flexibility: Long-standing customer and partner relationships provide us with the ability to partner relationships provide us with the ability to understand your IT requirements and engage the understand your IT requirements and engage the exact resources neededexact resources needed..

Our processes: Best practices and consistent Our processes: Best practices and consistent support result in repeatable engagements.support result in repeatable engagements.

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World-Class Technical World-Class Technical Services Services CapabilitiesCapabilitiesWorld-Class Technical World-Class Technical Services Services CapabilitiesCapabilities

Ingram Micro Solution Practices specialize in cutting-edge Ingram Micro Solution Practices specialize in cutting-edge technology solutions in security, networking, storage and technology solutions in security, networking, storage and wireless/mobility marketswireless/mobility markets

Short- and long-term support services designed to reduce Short- and long-term support services designed to reduce total cost of ownership while increasing quality and ROItotal cost of ownership while increasing quality and ROI

24/7/365 Multi-manufacturer equipment service & support24/7/365 Multi-manufacturer equipment service & support

– Multi-manufacturer warranty support and managementMulti-manufacturer warranty support and management

– Nationwide equipment installations, upgrades, Nationwide equipment installations, upgrades, enhancements, and technology refreshesenhancements, and technology refreshes

– Site audits, needs assessmentSite audits, needs assessment

– Software installation, migration and supportSoftware installation, migration and support

– End-user help-desk supportEnd-user help-desk support

– [insert additional services you deliver through the network][insert additional services you deliver through the network]

Ingram Micro Solution Practices specialize in cutting-edge Ingram Micro Solution Practices specialize in cutting-edge technology solutions in security, networking, storage and technology solutions in security, networking, storage and wireless/mobility marketswireless/mobility markets

Short- and long-term support services designed to reduce Short- and long-term support services designed to reduce total cost of ownership while increasing quality and ROItotal cost of ownership while increasing quality and ROI

24/7/365 Multi-manufacturer equipment service & support24/7/365 Multi-manufacturer equipment service & support

– Multi-manufacturer warranty support and managementMulti-manufacturer warranty support and management

– Nationwide equipment installations, upgrades, Nationwide equipment installations, upgrades, enhancements, and technology refreshesenhancements, and technology refreshes

– Site audits, needs assessmentSite audits, needs assessment

– Software installation, migration and supportSoftware installation, migration and support

– End-user help-desk supportEnd-user help-desk support

– [insert additional services you deliver through the network][insert additional services you deliver through the network]

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Services PortfolioServices PortfolioServices PortfolioServices Portfolio

Business And IT ServicesBusiness And IT Services

Our professional services design, deploy, and support IT products Our professional services design, deploy, and support IT products and services that solve complex and evolving business needs.and services that solve complex and evolving business needs.– Technology lifecycle servicesTechnology lifecycle services

– Enterprise networked storageEnterprise networked storage

– Server consolidation and migration servicesServer consolidation and migration services

– Networking infrastructure design and supportNetworking infrastructure design and support

– Data center designData center design

– Security services and consultingSecurity services and consulting

– IT consolidation, TCO and ROIIT consolidation, TCO and ROI

– Secure remote office and virtual networking (VPN and Citrix Systems)Secure remote office and virtual networking (VPN and Citrix Systems)

– Business continuance and disaster recoveryBusiness continuance and disaster recovery

– Converging technologiesConverging technologies

Business And IT ServicesBusiness And IT Services

Our professional services design, deploy, and support IT products Our professional services design, deploy, and support IT products and services that solve complex and evolving business needs.and services that solve complex and evolving business needs.– Technology lifecycle servicesTechnology lifecycle services

– Enterprise networked storageEnterprise networked storage

– Server consolidation and migration servicesServer consolidation and migration services

– Networking infrastructure design and supportNetworking infrastructure design and support

– Data center designData center design

– Security services and consultingSecurity services and consulting

– IT consolidation, TCO and ROIIT consolidation, TCO and ROI

– Secure remote office and virtual networking (VPN and Citrix Systems)Secure remote office and virtual networking (VPN and Citrix Systems)

– Business continuance and disaster recoveryBusiness continuance and disaster recovery

– Converging technologiesConverging technologies

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IMSN Partner LocationsIMSN Partner LocationsIMSN Partner LocationsIMSN Partner Locations

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AlaskaAlaskaAlaskaAlaska

HawaiiHawaiiHawaiiHawaii

Puerto RicoPuerto RicoPuerto RicoPuerto Rico

IMSN Partner LocationsIMSN Partner LocationsIMSN Partner LocationsIMSN Partner Locations

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Support You Can Count OnSupport You Can Count OnSupport You Can Count OnSupport You Can Count OnOur call management center has dispatched and managed Our call management center has dispatched and managed more than 400,000 service cases since 1992. Features more than 400,000 service cases since 1992. Features include:include:

Web-based Clarify software for immediate dispatch, skills Web-based Clarify software for immediate dispatch, skills matching, and real-time call monitoring across North Americamatching, and real-time call monitoring across North America

Centralized 800 number available 24/7/365Centralized 800 number available 24/7/365

Experienced and dedicated staff committed to ensuring world-Experienced and dedicated staff committed to ensuring world-class serviceclass service– Management (vice president, senior director and senior Management (vice president, senior director and senior

manager)manager)– Case management (supervisor and call managers)Case management (supervisor and call managers)– Support (authorization, project coordination, billing and Support (authorization, project coordination, billing and

compliance)compliance)

Project management supportProject management support

Our call management center has dispatched and managed Our call management center has dispatched and managed more than 400,000 service cases since 1992. Features more than 400,000 service cases since 1992. Features include:include:

Web-based Clarify software for immediate dispatch, skills Web-based Clarify software for immediate dispatch, skills matching, and real-time call monitoring across North Americamatching, and real-time call monitoring across North America

Centralized 800 number available 24/7/365Centralized 800 number available 24/7/365

Experienced and dedicated staff committed to ensuring world-Experienced and dedicated staff committed to ensuring world-class serviceclass service– Management (vice president, senior director and senior Management (vice president, senior director and senior

manager)manager)– Case management (supervisor and call managers)Case management (supervisor and call managers)– Support (authorization, project coordination, billing and Support (authorization, project coordination, billing and

compliance)compliance)

Project management supportProject management support

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Dedication To Quality And ExcellenceDedication To Quality And ExcellenceDedication To Quality And ExcellenceDedication To Quality And Excellence Our commitment to customer satisfaction is a top priority that Our commitment to customer satisfaction is a top priority that

has enabled us to establish service and support as a key has enabled us to establish service and support as a key differentiator among our competitors.differentiator among our competitors.

IMSN is benchmarked against nationwide service providers by IMSN is benchmarked against nationwide service providers by Service 800 (a CompTIA organization). Service partners maintain Service 800 (a CompTIA organization). Service partners maintain a minimum satisfaction rating of 4.5 on a 1–5 scale, with a a minimum satisfaction rating of 4.5 on a 1–5 scale, with a national average rating of 4.6.national average rating of 4.6.

Customer satisfaction calls are made within 72 hours of Customer satisfaction calls are made within 72 hours of completion.completion.

Service partners are measured according to standards for Service partners are measured according to standards for service excellence in response time, parts usage, technical service excellence in response time, parts usage, technical capability, professionalism and communication.capability, professionalism and communication.

Our commitment to customer satisfaction is a top priority that Our commitment to customer satisfaction is a top priority that has enabled us to establish service and support as a key has enabled us to establish service and support as a key differentiator among our competitors.differentiator among our competitors.

IMSN is benchmarked against nationwide service providers by IMSN is benchmarked against nationwide service providers by Service 800 (a CompTIA organization). Service partners maintain Service 800 (a CompTIA organization). Service partners maintain a minimum satisfaction rating of 4.5 on a 1–5 scale, with a a minimum satisfaction rating of 4.5 on a 1–5 scale, with a national average rating of 4.6.national average rating of 4.6.

Customer satisfaction calls are made within 72 hours of Customer satisfaction calls are made within 72 hours of completion.completion.

Service partners are measured according to standards for Service partners are measured according to standards for service excellence in response time, parts usage, technical service excellence in response time, parts usage, technical capability, professionalism and communication.capability, professionalism and communication.

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Customer BenefitsCustomer BenefitsCustomer BenefitsCustomer Benefits Flexible contract engagement lets us customize Flexible contract engagement lets us customize

solutions to your needssolutions to your needs

Multi-manufacturer capabilities for the right solution, Multi-manufacturer capabilities for the right solution, every timeevery time

Industry-standard certified engineers across North Industry-standard certified engineers across North America ensure high standards of excellenceAmerica ensure high standards of excellence

Service activities and service level agreements Service activities and service level agreements managed by Ingram Micromanaged by Ingram Micro

Expertise in IT business solutionsExpertise in IT business solutions

Multi-manufacturer and partner managementMulti-manufacturer and partner management

Flexible contract engagement lets us customize Flexible contract engagement lets us customize solutions to your needssolutions to your needs

Multi-manufacturer capabilities for the right solution, Multi-manufacturer capabilities for the right solution, every timeevery time

Industry-standard certified engineers across North Industry-standard certified engineers across North America ensure high standards of excellenceAmerica ensure high standards of excellence

Service activities and service level agreements Service activities and service level agreements managed by Ingram Micromanaged by Ingram Micro

Expertise in IT business solutionsExpertise in IT business solutions

Multi-manufacturer and partner managementMulti-manufacturer and partner management

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Backed By Ingram MicroBacked By Ingram MicroBacked By Ingram MicroBacked By Ingram Micro As the world’s largest solutions aggregator, As the world’s largest solutions aggregator,

Ingram Micro represents:Ingram Micro represents:

– 25 years of experience in IT distribution25 years of experience in IT distribution

– 2004 revenue of $24 billion2004 revenue of $24 billion

– Hundreds of thousands of IT products from nearly Hundreds of thousands of IT products from nearly 1,400 suppliers1,400 suppliers

– 165,000 solution providers in more than 100 countries165,000 solution providers in more than 100 countries

As the world’s largest solutions aggregator, As the world’s largest solutions aggregator, Ingram Micro represents:Ingram Micro represents:

– 25 years of experience in IT distribution25 years of experience in IT distribution

– 2004 revenue of $24 billion2004 revenue of $24 billion

– Hundreds of thousands of IT products from nearly Hundreds of thousands of IT products from nearly 1,400 suppliers1,400 suppliers

– 165,000 solution providers in more than 100 countries165,000 solution providers in more than 100 countries

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Ingram Micro Service NetworkIngram Micro Service NetworkIngram Micro Service NetworkIngram Micro Service Network

For more information, For more information,

please visit us on the web at please visit us on the web at

www.boltnetworks.comwww.boltnetworks.com

For more information, For more information,

please visit us on the web at please visit us on the web at

www.boltnetworks.comwww.boltnetworks.com