04 Objectives Module
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Transcript of 04 Objectives Module
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Bite sized training sessions:Objectives & Principles
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Objectives
To understand
What objectives and principles are
Where they come from
Where they fit in to analysis of
requirements
The importance of objectives andprinciples
To be able to
Find objectives and principles
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Stakeholders
Drivers
Objectives Objectives Objectives Objectives Objectives
Drivers Drivers Drivers
ChangeRequirements
ChangeRequirements
ChangeRequirements
ChangeRequirements
ChangeRequirements
Chain Of Reasoning:
Change Requirements must be assumed to be wrong until they are provedto beright
Stakeholders
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The bigquestionswho are the project killer stakeholders?
There are a set of people and organisation
units that can kill your project They may be obvious and they may not
They may not all be killer stakeholders for
the same reasons.
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Owner/Manager
Stakeholderse.g. Organisation Owner,
Process owner, Product
or Service owner
Resource Supplier Stakeholderse.g. people who can allocate buildings, systems,
equipment, consumables,
spares, sub-contractors
Compliance stakeholderse.g. Policy, legal, H&S, Audit,
external regulators
Customers of
The solution(internal and/or
external depending
on project)
Requirements,
orders
Required service
or product
Rules,
requirements,
constraints
Compliance
results
Resource
availability
Resource
requests
Performance
criteria
KPI results,
profits, etc
Project
project killer stakeholders?
NB: Expect all stakeholder interactions to come in pairs: typically a request
and response.
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Drivers
There are reasons why a project existssomething has
driven the need for it Drivers have driven the project killer stakeholders to
sponsor the project
These drivers tendto be
Problemsthe stakeholders want fixed AND/OR Opportunitiesthe stakeholders want to exploit AND/OR
Standards/regulation/legislationthe stakeholders want to complywith
Drivers need to be analysed One component of that analysis is
defining how the stakeholders know
a driver has been addressed
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SMART Objectives How will a killer stakeholder know a project was successful?
Answer: the drivers have been addressed
How will a killer stakeholder knowthe drivers have been addressed?
Answer: they will monitor/measure something(s) that tells them
Therefore, BAs needto know What is being measured
What target value means that the drivers have been addressed
The target value for a measure is an Objective
The Objective needs to be SMART
Question: what is the difference between
an Objective and a benefit?
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SMART Objectives
But
one driver might have many measures
one measure might be a measure for many drivers
Example: Killer stakeholders could have desires to
Increase customer satisfaction AND improve the sales process
Net sales per customer might be one of the measures for both.
How much must net sales increase as a consequence of the projectin order for the project to be considered sucessful?
Therefore
Identify the objectives in order to
deliver the solution to achieve the objectives in order to
know all drivers have been addressed
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Principles Suppose a driver exists to improve the customer
experiencewhat measures are going to be used? Customer satisfaction?
A measure that is not measured (cant be or just wontbe) and so has no target can be thought of as a Principle
Requirements can be defined that contribute toachieving the Principles E.g. be able to tailor a customer greeting with individual
customer details could be justified because it should increasecustomer satisfactionwe wont know if this happens because no-one will ever measure it.
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The bigquestionswhat are the project Objectives & Principles?
Only killer stakeholders can define the
Objectives & Principles Killer stakeholders willtypicallywant to
define vague Objectiveswhy?
There is a 2-way dependency on Driversand Objectives
Not all valid Objectives are necessarily in
scope!
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Exercise:Define some project driver Objectives and Principles
For the drivers you have identified, define some relevantObjectives and Principles
The business are available to answer questions.
If you need to make any assumptions, document them.
Time allowed: 20 minutes
Deliverable: flipchart of drivers and assumptions.
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Questions?
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