04-HMIS

HMIS Implementation in 13 hospitals in 5

provinces from 2011 – 2014

Nguyen Hoang Duong

HMIS Team

6-7/11/2014Hospitals for the Future - Application of Technologies for Hospital Management

Time-line phase 1&2

Hospitals for the Future - Application of Technologies for Hospital Management

Project

preparation and

kick-off

Hospital

Setup

Infrastructure

for Training

Training

Standard

Software

System

Custumo

sation

Training,

on job

support

System

handover

Remote

Support from

vendor

13 Hospitals


Time for Implementation and

Completeness of Implementation (December 2013)

14.04.2015Hospitals for the Future - Application of Technologies for Hospital Management

8 Hospitals

Completeness

Months

Phase 1

Time for Implementation andCompleteness of Implementation (July 2014)


5 Hospitals

Completeness

Months

Phase 2

Feasibility of the application – Phase 1


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%Nghia Lo

Van Chan

Luc Yen

Van Yen

Thanh Hoa

Dong Xuan

Tuy An

Tay Hoa

76.5%

Feasibility of the application – Phase 2


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%Thai Binh

O&G

Thai Thuy

Dong Hung

Tan Ky

Do Luong

71.4%

Benefits


Benefits (cont)

6-7.11.2014Hospitals for the Future - Application of Technologies for Hospital Management


Challenges

• Late installation, poor architecture, not enough work force, not enough training for users, poor updates

Software vendor (OneNet)

• Unexperianced IT Teams, lack of commitment by seniormanagers, expecting the IT Teams to do everything

Hospitals

• Not enough envolvement, not enough commitment andleadership

DOH

6-7.11.2014


Bricks for Support

Lessons learned

1. Technical issues:

a. LAN: for stable operation LAN should not be too small

b. PC: have enough working stations

c. Electricity: arrange for constant supply (generator)

2. Stakeholders

a. Lack of confidence: regular monitoring and management

b. Coordination: clarify each role and responsibilty with clear

command lines, pDOH have to take the lead

c. Communication: keep up regular meetings and communicate

problems as soon as possible

d. Dot printers are not used

Hospitals for the Future - Application of Technologies for Hospital Management 6-7.11.2014

Lessons learned - continued

6-7.11.2014


3. Human ressources:

a. Lack of IT staff: employ at least 4 IT staff for each hospital

b. IT staff with little medical knowledge: hospital leaders have to be IT

literate

c. IT support not timely: Software provider has to assign 2 staff

members for on site support during first year

4. Capacity Devlelopment (training)

a. 50% of hospital leaders are computer iliterate: train all hospital

management basic computer skills

b. Hospital managers do not know to analyse data: they need training

c. IT Managers have little knowledge on IT administration (Hard-

/software) : they need training

Success Stories

6-7.11.2014


Outpatient process running smoothly on

13 hospitals

Queuing system Applied .

Waiting time reduced(Tan Ky)

HMIS creates on time information on patient

management forhospital leaders (Dong

Hung)

Business Pro-cessRe-engineering

(Thai Binh O&G)

Pharmacy Process

HMIS creates on time information on Out-patient management for hospital leaders

(13 hospitals)

Analysing quality of data from HMIS

6-7.11.2014Bệnh viện cho tương lai – Áp dụng công nghệ thông tin trong quản lý bệnh viện



74822

77164

267453

2150

74355

74946

120073

2138

0

50000

100000

150000

200000

250000

300000

0

50000

100000

150000

200000

250000

300000

Số liệu từ HMIS

Số liệu báo cáo BYT

OP examinations IP treatment days Blood tests Surgery

Nghia Lo

9 months / 2014

38462

435320

0

3621

67735144385

573018074

0

50000

100000

150000

200000

250000

300000

350000

400000

450000

500000

0

50000

100000

150000

200000

250000

300000

350000

400000

450000

500000





Thanh Hoa

9 months / 2014


92084

63100

116136

459

98744

49059

0

793

0

20000

40000

60000

80000

100000

120000

0

20000

40000

60000

80000

100000

120000





Thai Thuy

9 months / 2014


How did the application of technology addressed the health

needs of the population.

6-7.11.2014


Thank you

14.04.2015


NGUYỄN HOÀNG DƯƠNG

HMIS TEAM – GIZ HEALTH PROGRAM

04-HMIS

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