03 GILLAM-FEi Synchronisation Eng_2

GILLAMGILLAMFEiFEiFrequencyandTimeSolutionsFrequencyandTimeSolutionsCorporationOverviewCorporationOverview

ThecontentofthisdocumentisthepropertyofGILLAMFEi.Itistobetreatedstrictlyconfidentialandisnottobe disclosed,reproduced,orusedexceptasauthorizedbyGILLAMFEi

GILLAM-FEiFrequency, Electronics & Telecommunications

FREQUENCY ELECTRONICS, INC. CORPORATEMitchel Field, NY USA

FREQUENCY ELECTRONICS, INC. CORPORATEMitchel Field, NY USA

FEI ASIATianjin, Free Trade Zone, China

FEI ASIATianjin, Free Trade Zone, China GILLAM FEI

Belgium - Lige

& SATEL-FEI France

GILLAM FEI Belgium - Lige

& SATEL-FEI France

Strategic Partners :

Morion Inc. St. Petersburg, Russia

ELCOM TechnologiesRockleigh, New Jersey

Strategic Partners :

Morion Inc. St. Petersburg, Russia

ELCOM TechnologiesRockleigh, New Jersey

FEI - ZYFER Inc.

Anaheim, California

USA

FEI - ZYFER Inc.

Anaheim, California

USA

FEi Group Organization

Production Center

System Expertise Center

GPS (& SAASM function)

Oscillator expertise

RF expertise

FEi : Market Segments & Products

TELECOM DEFENCE & AEROSPACE

Synch Supply UnitsSSU/BITS

Sync E & IEEE1588

Re-Timing Units

Synchronization Network

ManagementEMS

Plug-in Clocksfor Base Stations

TDMA, CDMA, UMTS, W-CDMA

Integrated GPS, dual GPS/GLONASS,dual GPS/GALILEO

receivers

TelecommunicationNetwork

Accessories

Network cabling (i.e. pre-connectorised

cables for VDSL2 DSLAM)

Structured Cabling Cat 5e, 6, 6a and 7

(UTP, FFTP, SSTP, etc)

Fiber Optic Patch Cord

Patch Panels

Indoor and outdoor Cabinets

Safety box

Test EquipmentPortable E1 Synch

Quality MetersPortable Rubidium

with GPS

GPS receivers

Cost effectivesolution

BTS, Node B, WiMax and DVB-T

Rubidium andQuartz Clocks

Frequency Reference Sources

Frequency Distribution

DC/DC Converters

Low G-SensitivityClocks

SAASMGPS

Rubidium (Rb) and

Quartz (OCXO, DOCXO) Clocks


4FEI Corporation Focus on Growth

FEI Corporation~$60 Million Corporation

Addressing Billion $ Major Markets

Telecommunication InfrastructureSatellite PayloadsGovernment/DOD Programs

NASDAQ Ticker: FEIM


Extensively Experienced TeamIn Place to successfully execute Customers program

FEI Headquarters ISO 9001 Registered Strong Balance Sheet Website: www.freqelec.com Founded in 1961 Modern Facility 100,000 sqft: Laboratory, Engineering and

Production Space

Over 100,000 units shipped for commercial, space and defense applications

Over 46 years of experience in providing quartz-based-oscillators rubidium-based-oscillatorsfor terrestrial and space applications

Over 80,000 quartz oscillators have been fielded Over 110,000 rubidium atomic standards have been

shipped Over 5,000 GPS based systems have been shipped Over 2,000 Cesium Primary Standards Over 5,000 Systems in space


GILLAMGILLAMFEiFEiFrequencyandTimeSynchronisationFrequencyandTimeSynchronisationOverviewOverview




TimingandFrequencyAccuracy



TDM Synchronization



IP Ethernet SynchronizationUnlike TDM networks, Ethernet does not carry synchronization information. Several means are defined to address this issue:

Synchronous Ethernet (SyncE)Frequency

IEEE1588 PTP Timing and Frequency

GPS ReceiverTiming and Frequency



IP Ethernet SynchronizationUnlike TDM networks, Ethernet does not carry synchronization information. Several means are defined to address this issue:

Synchronous Ethernet (SyncE)

SyncE uses the physical layer interface to pass timing from node to node in the same way timing is passed in SONET/SDH or T1/E1.

This gives telecom and wireless providers confidence that networks based on SyncE will be not only cost-effective, but also as highly reliable as SONET/SDH and T1/E1 based networks.

A common assumption is synchronization over Ethernet can be achieved merely by replacing the free-running crystal oscillator used for Ethernet Physical Layer Device (PHY) with a general purpose synchronization device: Phase Locked Loop(PLL).




PTP system is a distributed, networked system consisting of a combination of PTP and non-PTP devices.

PTP devices include GrandMaster clocks, ordinary (slave) clocks, boundary clocks, end-to-end (residence time) or peer to peer transparent clocks, etc.

Non-PTP devices include bridges, routers, and other infrastructure devices.



PTP Multicast or Unicast communication model.

IEEE1588 Telecom profile: use only unicast mode.Slave-only clocks are allowed to make a request for unicast service from the master, by sending a PTP signaling message to the IP address of the selected PTP GrandMaster clock.

In Telecom mode unicast, GrandMaster redundancy is implemented by 1+1 redundant clock with same IP address.

One step or two steps (with follow-up) clock mode (linked to the precise timestamp)

PTP time is accuracy is degraded by asymmetry in the paths taken by event messages. Asymmetry is not detectable by PTP

PDV packet delay variation and traffic load influence the PTP time accuracy.

PTP event message must be sent in high priority.




Time Interval Error PTP Ordinary Slave Clock output port (2MHz)


GILLAMGILLAMFEiFEiFrequencyandTimeSolutionsFrequencyandTimeSolutionsSolutionsSolutions




US5Ge Synchronization Supply Unit (SSU)PRODUCT OVERVIEW

US5Ge is GILLAMs latest state-of-the-art smart Synchronization Supply Unit (SSU) designed to satisfy Telecom operators in their multiple Synchronization needs (both wireline & wireless and suitable for all network levels).The US5Ge modular and flexible platform has been designed to help Operators to build a reliable

network at the lowest cost of ownership, and to alloweasy implementation of future features, thus protecting your investments.

Dual Modular Architecture Dual Power Inputs and Power Supply Modules Multiple Reference/Monitor InputsUp to 10 Each Input is bridged to Both Clock Modules Dual GPS Antenna Inputs and receivers Optional Dual On-Board GPS/GLONASS Reference Receivers Optional Dual On-Board GPS/GALILEO Reference Receivers Redundant Clocks (ST-2 or ST-3E) Paired Output Modules for 1 to1 Protection Redundant alarmed umbilicals to each expansion shelf - no daisy chaining of expansion shelves Multiple Alarm Surveillance Methodologies Optional NTP Server/Client module Optional NTP / SNTP Server Software (Com module) - SNTP version 4 server Stratum 1 compliant to RFC 2030.

- NTP version 3 server Stratum 1 compliant to RFC 1305.

INPUTS BridgedInput 1 on IOP-1 with input 1 on IOP-2, etc Inputs are Software assignable 2.048MHz, E1, CC, DS-1, 1, 5, or 10 MHz 10 Inputs each IOP module Compliant with SSM standards as specified by ITU-T G.704, T1.X1 and Telecordia General Requirements

PERFORMANCE MONITORING Simultaneous Data Collection on all Inputs Data Metrics - Frequency Offset, TIE, MRTIE, TDEV, LMRTIE Averaging periods - from 3 to 100,000 seconds Threshold crossing Actions - Switch, Alarm, Report, Ignore User Selectable Priority Options - Priority 1 to 11 or Monitor only

OUTPUT CAPACITY 20 (or 40) Outputs per Module, Paired for 1+1 Protection 20 Outputs per Module with 20 Frequency Feedback Outputs are Software assignable 2.048MHz, E1 Main shelf capacity- 8 cards - 80 (or 160) Protected Outputs Expansion Capacity - 4 Expansion Shelves, 16 cards Total System Capacity -720 (or 1440) Protected Outputs


US5Ge Input Modules

Frequency feedback monitoring principle:

The purpose of this behavior is to alarm the management center in case of significant frequency error.

A not protected 20 outputs and 20 feedback monitoring inputs card is available for the US5Ge. This module monitors 20 2.048MHz or E1 signals for frequency error.

This frequency error likely indicates a malfunction of the connected network elements(synchronization reference loss).

The alarming detection is based on a significant phase offset of the input signal relative to the local phase reference. The phase offset threshold is 1 s. When this phase error is detected, the elapsed time since the start of the phase measurement is evaluated. Based on this time (t), four alarms can be activated : df/f bigger than 1 10-8, if 0 t < 100s df/f bigger than 1 10-9, if 100s t < 1000s df/f bigger than 1 10-10, if 1000s t < 10000s df/f bigger than 1 10-11, if 10000s t < 100000s

US5Ge Output card with Frequency FeedbackPRODUCT OVERVIEW



US5Ge Rate Select Output Card PRODUCT OVERVIEW

The US5Ge Rate Select card is an output card for the US5Ge synchronization supply unit.: It generates 20 signals from 1 kHz to 54 MHz in RS422 formats; The frequency of each output is independently programmable in 10 Hz increments. The US5Ge Rate Select are protected output cardsand can be installed by pair in any US5Ge protected shelf slots; Easy connection of the outputs is provided by the Rate Select Module connection panel either directly to the balanced signals or after balanced to unbalanced conversion to a BNC connector.

Outputs redundancyWhen two cards are present in a pair of protected slots, only one of them (the master card) drives the output signal. Each output signal is phase synchronized on a 10 Hz reference signal sourced by the master card and available to its sister card. This way, when a switch of one card to the other occurs, the phase of the output signal is preserved. If the master card is shut down or took off the shelf, the two cards drive the outputs for a few cycles simultaneously so that the transition from one driver to the other runs smoothly and phase jump free.

Signal GenerationFirst a DDS (Direct Digital Synthesizer) with the US5Ge reference clock as base for sampling generates a frequency between 50 and 100 MHz. This frequency is chosen to be 1) an even multiple of the programmed output frequency, 2) the highest frequency possible. The DDS generated frequency is then divided by an even number to obtain the desired output frequency.

This special way of generating an output frequency has many advantages: The use of the US5Ge reference clock assures to the output signal the same frequency stability as the US5Gee reference clock; Dividing the DDS generated frequency by an even number gives near perfect duty cycle (near 50%) on the output; Dividing the DDS high frequency output to generate the signal gives excellent jitter and phase noise performance. Actually, the more the signal is divided, the more phase noise is improved. Moreover, jitter performances are not degraded for low frequency output as usually found on other wideband frequency generators.



US5Ge NTP Server / Client Output cardPRODUCT OVERVIEW

NTP Card 1+1 Redundant featureTwo cards in a pair of protected slots act as redundant NTP ports with automatic switch from one to the other in case of failure

Based on the latest NTP v4 specifications, the NTP server integrates the management of two LAN interfaces (10-100 Mbits/s) and an NTP client functionality allowing to operate in absence of local timing references.

Hardware AssistanceThe limits of an NTP software only implementation are well known. Actions may be taken at the hardware level to improve precision of time stamping. So, the card uses an FPGA based solution, controlled by a well proven powerful proprietary CPU block.

Protocols NTPv2 (RFC 1119), NTPv3 (RFC 1305), NTPv4 (draft), IPv4 SNTPv4 (RFC 4330) MD5 Authentication (RFC 1321) Telnet (RFC 854)



US5Ge PTP (IEEE1588-2008) Grandmaster clock productsPRODUCT OVERVIEW

Card Overview

The US5G PTP redundant card is designed to be a very stable Grandmaster clock. It can synchronize with the IEEE-1588 (1588-2008 also known as PTPv2) protocol the real-time clocks in the nodes of a distributed sys-tem that communicates using a network.

The US5G PTP redundant card is fully integrated in the US5G(e) system.

One or several cards can be plugged into the US5G main shelf. Each card occupies one POUT slot (Protected Outputs) of a shelf. Two cards can be installed in a POUT slots pair to perform as a protected pair. In this case, if the active card fails, its sister card takes the PTP interface control in a transparent way to the network. One or several pairs of cards can also be plugged into a US5G expansion shelf.

The card is based on a powerful CPU with dedicated Gigabit Ethernet LAN controller and large FPGA device for on the fly PTP packets timestamping at Gigabit speed. PTP timestamps clock is derived from the high stability US5G-US5Ge local clocks (Rubidium or OCXO quartz)..

The PTP interface utilizes Small Form-factor Pluggable (SFP) modules to support Gigabit optical interface on the front face. PTP card(s) provisioning and monitoring are under control of the US5G-US5Ge COM manage-ment card and thus separated from the PTP dedicated Ethernet interface.

A set of front face LEDs allow to quickly monitor the activity




Card Features

Support of IEEE 1588 protocol in version 2 (1588-2008 also known as PTPv2) on Ethernet (UDP/IP) One Gigabit Ethernet optical interface : SFP module (MSA compliant) selected by user accessible from the front face of the card Integrated hardware PTP messages detectors and timestamps unit (PTP hardware assistance) Behaves as one IEEE 1588 Grandmaster clock on its Gibabit Ethernet optical network interface One-step clock configuration Unicast or multicast IEEE 1588 support IPv4 support (IPv6 in a future release) Unicast sessions negotiation Two cards in a pair of protected slots act as redundant PTP ports with automatic switch over from one to the other in case of failure

PTP timescale distribution (TAI time) Auto-provisioning of the card during installation and initialisation TL1 remote management of the card via the COM card TOD interface for UTC reference in absence of integrated GPS receiver (US5GA, expansion shelves)




Card Specifications

Protocols: IEEE1588-2008 IPv4, IPv6 (future release)

PTP server performance: Timestamps accuracy: 8 - 10ns typ. 15000 PTP transactions per second 125 up to 250 unicast slave sessions Switch over in less than 10 seconds

Interfaces: PTP interface : SFP Ethernet (front face) TOD input : RJ45 (NTP clock driver type 4 with PPS signalling format) TOD output for TOD daisy chaining : RJ45 (NTP clock driver type 4 with PPS signalling format) Management Ethernet port : 10/100 BASE-T RJ45 for software upgrades

Management: TL1

Protection: Full 1:1 hardware redundancy

Physical: US5G output card form factor



UNISYNCeSynchronization Supply Unit (SSU)PRODUCT OVERVIEW

The Universal UniSynce PRC GPS is designed to function as a PRC and/or Mini Synchronization Supply Unit (SSU/BITS) for common clock distribution to all Network Elements (NEs) requiring external timing for synchronization.

The UniSynce can be equipped with 2 bridged input ports. This requires one plugging module per input. Each external input portis independently software configurable for standard signal frequencies as follows: DS-1 1544 KBit/s, Framing selectableSF or ESF E-1 or 2048 KHz Composite Clock 1/5/10 MHz.

Each input is monitored for LOS, AIS, OOF, and BPV when apply. SSM messages are also monitored when available.

Performance MonitoringEach input is continuously monitored for frequency accuracy and stability. Performance Monitoring data is collected for: Fractional Frequency OffsetFFOFF, Time Interval ErrorTIE, Mean Relative Time Interval ErrorMRTIE, Time DeviationTDEV, and Latest Mean Relative Time Interval ErrorLMRTIE

It has been designed to comply with all Telcordia Generic Requirement (GR) network synchronization equipment standards and to the ITU-T G.811 and G.812 international telecom recommendations. It is based on a high performance GPS or GPS/GLONASS or GPS/GALILEO timing receiver, it can be equipped with additional reference input modules to accept two timing reference signals of various formats and sources. It can accommodate up to 12 output timing sources (two in the basic configuration).

The UniSynce provides one high performance local oscillators Quartz or Rubidium for holdover performance.

Up to twelve output ports are available, software assignable 2048 KHz, E1Also 10 optional Frequency Feedback input ports

UNISync has also 2 users selectable analog frequency outputs via BNC for 1, 5, 10 MHz and 1 PPS via BNC.

OptionalNTP/SNTPServer


MGPSGPS receiver ClockPRODUCT OVERVIEW

The MGPS is intended to provide time based network with a reliable, durable and accurate Timing Signal Generator (TSG).

The MGPS is a microprocessor controlled TSG with powerful software management features enabling configuration flexibility from a simple array of standardized hardware modules. It is designed to distribute common clock references to all Network Elements (NEs) requiring external timing for synchronization.It has been designed to comply with all ETSI, Telcordia and ITU-T G.811 and G.812 international telecom recommendations.

The MGPS is supplied with one dedicated timing GPS receiver to provide Primary Reference Clock (PRC) capability.

From the output interfaces point of view, it provides 10 MHz, 1PPS, 2048 KHz-2048 Kbits/s output timing sources.The equipment can also be used as NTP/SNTP server stratum level 1.

The MGPS supplies (basic configuration): - Three (3) 2MHz - 2Mbit/s high quality outputs - One (1) 1 PPS high stability outputs - One (1) auxiliary 10 MHz port high quality outputs The software allows a user to identify the output port assignment. Output ports may also be inventoried in the system software.

Web User InterfaceSNMP V1/V2c agent for monitoring by any ''SNMP Third Party Network Management System'' WebUser(HTTP)Interface


PICOSYNC IICost effective GPS receiverPRODUCT OVERVIEW

The PIOCSYNC II is an OEM Time & Frequency module designed specifically for the OEM or Operators who requires a high performance time and frequency system in a small and economical package.With a design emphasis on synchronizing remote locations, the PICOSYNC II is ideal for BTS, Node B, DVB-T, WiMax, CDMA, TDMA, and other telecom and geo-location application technologies

Example of the current output ports interfaces available with our PICOSYNC II unit: 2MHz and 2Mbits, or 2MHz and 1PPS, or 10MHz and 1PPS, or 2MHz and 10MHz.



GIGASYNCGigabit Ethernet SynchronizationPRODUCT OVERVIEW

The GIGASYNC allows the insertion or extraction of a timing signal on a Gigabit Ethernet link while maintaining transparency to data passing through the link.Typical configuration using a device to insert a timing signal and a second one to recover it.

The GIGASYNC distributes clocks by means of the physical layer in the sense that the frequency of the Ethernet bits is synchronized to the GIGASYNC reference. Idle characters deletion/insertion are used in order to compensate for input frequency (not synchronized) and output frequency (synchronized) differences.

In a GIGASYNC configured in insertion mode, the Ethernet bits arrived at a frequency f_in. These bits are stored in a small circular buffer from which they are extracted at frequency f_out (this is a frequency synchronized on the GIGASYNC reference). Then they are sent on the other Ethernet interface and we can say that the frequency is inserted on the outgoing Ethernet link at the physical level.The GIGASYNC avoids the buffer slips by inserting or deleting idle characters during the inter-packet gap. For example, if f_in > f_out, in order to avoid that the buffer becomes full, an idle character can be deleted. This results in slightly modified inter-packet gap duration and is of no consequences on the data transfer.

The GIGASYNC integrates clock insertion, clock recovery, serializer/deserializer, built-in self-test, 8B/10B codec and IEEE 802.3-2000 Gigabit Ethernet Physical Coding Sublayer(PCS) logic.

Receive FIFO compensates for differences in the clock tolerances, by inserting or deleting special 8B/10B IDLE characters in the IPG (Interpacket Gap).



IEEE 1588 PTPIP Backhaul Standalone Grand Master Clock

GNSS-based IEEE1588-2008 (PTP)Stratum 1 PRC/PRS when locked to GPSStratum 2 holdover with Rubidium or when locked to remote inputStratum 3E holdover with OCXO

Highly integrated multi-functional time serverTraditional timing outputs T1/E1, PPS, 10MHz, IRIG-B, ToDAdditional customer-specified outputs also available

IEEE1588-2008 slave

Highly integrated multi-functional timing client:Traditional timing outputs T1/E1, PPS, 10/5/1MHz, NTP, etc



SQMP Synchronization Quality Meter PlatformPRODUCT OVERVIEW

The only fully integrated and rubidium based Synchronization measurement set-up available on the market today.

The SQMP is a high precision portable field instrument embedded with a high quality Rubidium oscillator. It is designed for easy installation, operation and maintenance of Synchronization Networks.

The SQMP is composed by three modules :

- PHM : Phase Hardware Measurement module includes a high quality internal Rubidium oscillator, a high performance numerical phase comparator and the interfaces.

- SQM : Synchronization Quality Meter, stores, analyses and computes the measurements. The SQM software runs on external PC withMicrosoft Windows (from Win95 to WinXP) operating system, connected through the SQM Bus interface (Serial COM port RS232/V24-V28).

- GPS (option) : The GPS receiver additional module enables the S.Q.M.P. equipment to behave a high performance frequency reference. This reference offers performance that complies with ITU-T G.811 standard regarding long-term accuracy. Associated with the PHM (S-001 module) it offers a high long-term accuracy (from the GPS source) and a short-term frequency quality (linked to the DPLL performance of the PHM).



SQMP

GUI Multitasking and multiwindowingSQM software (multiple parallel data analysis)

Strip-chart, Graphical file viewing, Zoom functions Graphical representation: TIE, TDEV, ADEV, MADEV, MTIE,TIErms, frequency deviation Automatic conformance checking of ITU-T and ETSI masks (G.812, G.811, G.81s, G.823 jitter, ETSI 3017-4 & 6) Automatic temperature drift compensation

Outputs signals

2.048 kHz (ITU-T G.703/13)5 MHz or 10 MHzT1 GR378 and GR1244

Measured signals inputs2.048 kHz (ITU-T G.703/13)2.048 kbit/s framed/unframed (ITU-T G.703/9) T1 GR378 and GR1244

External reference inputs2.048 kHz (ITU-T G.703/13)2.048 kbit/s framed/unframed (ITU-T G.703/9)5 MHz or 10MHz


Retracefunction

High quality internal Rubidium oscillator G.812-T


SQMP



TimeQMPPrecisely measures the accuracy of a wide range of classic and networktiming inputs against an internal precision GPS-controlled oscillator

Features Measures and displays the difference between input time signal and UTC Capable of measuring a wide variety of classic and network time signal inputs Laboratory standard 1pps & 10MHz inputs can be used as time reference Timing resolution of better than 1 nanosecond Absolute accuracy of up to 50 nanoseconds to UTC Automatic identification and analysis of Modulated Carrier Time codes Full color touch-screen with user-friendly Windows- based operating system USB port on front panel for easy access downloads for subsequent analysis of data Input available for measurement of relay opening/closure User-selectable threshold for alarm generation

TQMP is invaluable where time of day information is distributed from a central master clock to sub-master clocks or user systems over large distances via serial data links or packet networks.Substantial delays can occur due to high levels of network traffic or even due to the long distance between the master clock and the user.Some commercially available software algorithms can reduce these errors but, unless the errors are accurately and independently measured at the point to fuse, the user cannot be certain of the accuracy of his time source in this type of application.Additionally, the high accuracy of the TimeQMP means that it canal so precisely measure the time error of free-running clocks and timing systems which are synchronized from untraceable sources, such as television and radiobroadcasts, electrical power lines and via the internet.




Signal Inputs

Selectable via the front panel touch screen: 1Pulse per Second (1PPS) 1Pulse every 2 Seconds (PP2S) 1Pulse per Minute (1PPM) 1 Pulse per Hour (1PPH) Modulated timecode on to a 1kHz carrier Timecode DC level shift ASCII Serial time message at RS232, RS422 or RS485 levels NMEA message plus Pulse (1PPS & PP2S) Network Time Protocol (NTP) to RFC1305 Precise Time Protocol (PTP) IEEE 1588v2 DCF77 timecode Have Quick

Ease of UseAs the unit is portable and battery powered, it is simple to synchronise the unit to GPS outside by using the integral GPS antenna.Alternatively, synchronisation can take place inside if connected to an external GPS antenna, with further flexibility to use AC mains power

Additional Service connections USB Port for printer /data logger / removable memory Internal and external antenna [BNC connector]

Power: 90V-264VAC; Internal recharge able battery, nominal 3-hr battery life with 4-hr time to recharge; A Ground Stud is also provided

Mechanical: Dimensions: 350mm(W)x180(H)x305(D)Weight: 9kg

Environmental (Operation & Storage):Temperature: 0C to +40C Humidity: Up to 95% RH (non-condensing); EMC: CE Compliant



*Pleasenote:

GILLAMGILLAMFEiFEiFrequencyandTimeSolutionsFrequencyandTimeSolutionsReliability,SupportandWarrantyReliability,SupportandWarranty



High RELIABILITY

Examples

- Telefonica and other customers in field performance for 500 SDU: Amongst the 4,000 electronic subassemblies installed in the field, only 7 problems occurred since 1996 (The real measured in-field failure rate is 0,132 per 106 hours)

- France Telecom and Orange Mobile Branch more than 1000 SSU since 1994: There are in the field 25,000 electronic cards and each year we receive less than 50 cards to be repaired

US5Ge


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GILLAM-FEI GuaranteesContinued and Uninterrupted Deliveries

The offered product to Customer is the latest state-of-the-art technologyand production/support is expected for at least 20 years

Example for France Telecom:The contract began in 1994 and it will last until at least 2014.Moreover we have to provide maintenance for 10 years after the end of theproduction


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GILLAM-FEI GuaranteesContinued and Uninterrupted Deliveries

GILLAM-FEI Long-Term Commitment to ItsCustomers:

First installation for Belgacom in 1989 of the US1G SSU and still repairing and supporting the equipment

First installation for France Telecom in 1994 and still supporting and manufacturing subassemblies for these early products (i.e. US2G)

First installation for Telefonica in 1996 and still supporting and manufacturing subassemblies for these products (i.e. US3G)

First installation for T-Com Hungary in 2000 and still supporting and manufacturing subassemblies for these products (i.e. US4G)

GILLAM-FEI has no Phase-Out-PolicyThecontentofthisdocumentisthepropertyofGILLAMFEi.Itistobetreatedstrictlyconfidentialandisnottobe disclosed,

reproduced,orusedexceptasauthorizedbyGILLAMFEi

38

GILLAM-FEIWorldwide Support Capability

Quality Plan will be administered by the Quality AssuranceDepartment

To specify clearly the clauses of the SLA contract To manage and coordinate all the services implemented by our channel partners

GILLAM-FEI Field engineers assist in troubleshooting all hardware & software technical issues

GILLAM-FEI Helpdesk Remote access connecting both Customers sites and GILLAM-FEI helpdesk center

Including complete diagnosis programs with customers

Emergency Support available 24h/day, 7days/week and 365days/year (Response time within max 1 hour) i.e. for management servers i.e. for urgent design fixes


03 GILLAM-FEi Synchronisation Eng_2

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