020 7240 3388 Ergonomics, 2012 and standards Tom Stewart, President, Ergonomics Society Chair BSI...

020 7240 3388

www.system-concepts.com

Ergonomics, 2012 and standards

Tom Stewart, President, Ergonomics Society

Chair BSI PH/9 Applied ErgonomicsJoint Managing Director, System

Concepts


Ergonomics = design for people

Ergonomics (or human factors) is the scientific discipline concerned with the understanding of interactions among humans and other elements of a system, and the profession that applies theory, principles, data and methods to design in order to optimize human well-being and overall system performance.

International Ergonomics Association


BSIPH/9 Applied Ergonomics

UK mirror to ISO/TC159 Ergonomics and CEN TC122 Ergonomics

Main current technical work at international level, especially: ISO/TC159/SC4 Ergonomics of Human

System Interaction (ISO 9241 series) ISO/TC159/SC5 Ergonomics of the

physical environmentNote: Standards are referenced using ISO numbers only in this presentation


System Concepts

as a company 30 professional staff based in central

London consultants

specialising in usability, ergonomics, health and safety

as an idea one system, several

concepts ‘user experience’

typical projects usability

Nationwide, BBC, HP, Microsoft, Accenture

ergonomics Office eg TUC Retail eg M&S Industrial eg Ford

accessibility DfT

health and safety Ernst and Young


The 2012 user experience

Find out about what’s on where and when (web)

Buy tickets for attendance and travel (web)


Web page


Nice - but is it usable?

Some people confuse ‘usability’ with ‘easy’ and ‘accessibility’ with ticking checklists but that’s too simplistic

A usable system is effective (does the job), efficient (worth the effort) and satisfying to use (safe, comfortable and maybe even fun) ISO 9241-11

Achieved by following a human-centred design process ISO 13407 (revision is out as ISO DIS 9241-210)

And applying relevant standards eg ISO 9241-151 on web interface design

System Concepts conducted usability testing for the 2012 New Media Team and found that it was usable (and made a few suggestions for improvements)




Buy tickets for attendance and travel (web) Travel to event (ticket machines,

signposting) Get in and find seat (signposting, queues)


Managing queue behaviour

is notoriously difficult




Buy tickets for attendance and travel (web) Travel to event (ticket machines,

signposting) Get in and find seat (signposting, queues) Watch and enjoy (seats, sight lines, lighting,

acoustics, thermal environment, large displays)


‘Ergonomic’ stadium seats?

“the Nada Chair is small and doubles as a pack for holding drinks, snacks, and binoculars!”




Buy tickets for attendance and travel (web) Travel to event (ticket machines, signposting) Get in and find seat (signposting, queues) Watch and enjoy (seats, sight lines, lighting,

acoustics, thermal environment, large displays)

(Hopefully not) experience emergency evacuation (control rooms)


Ergonomics standards for control rooms ISO

11064



Find out about what’s on where and when (web) Buy tickets for attendance and travel (web) Travel to event (ticket machines, signposting) Get in and find seat (signposting, queues) Watch and enjoy (seats, sight lines, lighting,

acoustics, thermal environment, large displays) (Hopefully not) experience emergency evacuation Leave venue (signposting and queue

management) Travel home and follow up results etc (web)


Who are the ‘users’?

Spectators (including VIPs) Participants Officials and media Workers (admin, sales, security, hosts)Before that All those involved in planning,

managing, design and construction and media


...also including people with disabilities

Accessibility standards Web, for example BS PAS 78, ISO 9241-20, ISO

9241-171 Buildings and facilities, for example BS 8300

But, standards are not enough A survey of ‘inconveniences’ experienced by

elderly and people with disabilities by the Accessible Design Foundation in Japan (to support ISO/TR 22411) found many problems which should have been avoided following ISO/IEC Guide 71 – see next slide, elevator

8221Tactile caution display

8222 Information by voice and other audio system

8223 Raised Characters, and braille

8224 Size: Characters and graphics

8232 Graphic symbols

8232 Vibration

8232 Flashlight

8251Alternative formats for identification measures (including

fingerprint authentication)

8261 Blinking rate

8311 Location of displays

8312 Location of controls

8213 Location of information

8331 Building: layout

8222 Location of handrails

8322Location of controls and door handles

8411 Provision of lighting

8441 Avoidance of glare

8511 Choice of colour

8521 Colour combinations

8531 Information by colour coding

861 Size of characters on switches

862 Font types

863 Symbols for warnings

8711 Transformation to text of non-text information

8721 Easy caution display

8722 Easy operating procedures

881 Symbols and diagrams

81211 Size and shape and of products

8741 Spoken information

8751 Display in many languages

8101 Pace and time of information presentation

8911 Loudness of warnings and signals

8921 frequency in warnings and signals

81111 Distinguishable figure

81131~4 Tactile warnings

81212 Appearance of instruction manuals

812131 Operationability of controls

812132 Arrangement of controls812133 Status indication of

controls812134 Containers

812136 Timed responses

812137 Accessibility of built ｔ environment

8131 Display of expiration date

814 Ingredient labeling

815 Surface temperature

816 Accessible routes

817 Logical process

818 Surface finish

819 Avoidance of allergenic/toxic materials

820 Consideration for acoustics

821 Fail-safe

822 Ventilation systems

823 Flame-resistant materials

Design factors related toAccessibility (example 3)

http://srd.yahoo.co.jp/IMG/r=5/ig=240x341/id=a7f9d9c4da30d63e/l=ri/da=g/tid=MMSI02_01/q=%E3%82%A8%E3%83%AC%E3%83%99%E3%83%BC%E3%82%BF%E3%83%BC%E3%80%80%E9%9A%9C%E5%AE%B3%E8%80%85/SIG=12h3fbi5c/EXP=1179722470/*-http%3A//www.hitachi.co.jp/divisions/design/images/urban_02.jpg

020 7240 3388


(Y)our work is not yet done!

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020 7240 3388 Ergonomics, 2012 and standards Tom Stewart, President, Ergonomics Society Chair BSI...

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