02 parcel locker intro

PACZKOMATY®

INPOST

Innovative solution for the last mile delivery

An offer for e-commerce

Paczkomaty (Parcel Lockers) is the world's largest network of innovative machines for unassisted shipment and collection of parcels.

Paczkomaty® InPost provide innovativesolution for the last mile issue, offeringinstant delivery time and collectionconvenient for the customer.

24/7 availability and carefully selected locations for machines allow the customer to collect the parcel in his chosen Parcel Locker to be in control over the final stage of the buying process.

Paczkomaty® InPost: innovativesolution for the lastmile delivery

The key factor, however, is the price of delivery allowing stores to offer cheap or free shipping, which attracts new consumers to the e-commerce.

Earn money withPaczkomaty®

InPost

Lowest-cost delivery form in D+1

Low costs of delivery to your storemeans:

Possibility to organize shared free shipping actions

Possibility to provide free delivery for the lower baskets

Possibility to achieve higher turnover

Possibility to acquire new customers who are looking for low-cost delivery options

*Comparison of price lists available on websites on 01.08.2014.**98% of parcels are delivered next day after posting.

You will earn more with us!

Paczkomaty areequipped with POSterminals providing forcash-on-deliverypayments.

Did you know...?

and

Parcel Lockers in Poland –facts & figures

5 000 000 customers,

making purchases in 5 000 online stores,

use 1 800 Parcel Lockers,

operating in 300 Polish towns and cities.

Where areParcel Lockers?

hypermarkets, such as Tesco, Carrefour and Auchan,

supermarkets, such as Kaufland, Ladybug, E.Leclerc, Daisy and Intermarche.

petrol stations, such as BP, Statoil, Orlen and LOTOS

railway stations,

shopping malls,

office centres,

and other frequented locations.

Parcel Lockers are located at:

Paczkomaty® InPost are always close to your customers! Each locations is subject to rigorous audit in terms of its accessibility and customers’ footfall.

Did you know...?

and

Cross-border deliveries

We will help you reach your customers abroad!

2015 - first deliveries to Parcel Lockers in the EU countries.

Did you know...?

264 million of customers in EU shoponline.

and

Parcel Lockers around the world

22countries

LITHUANIA

CROATIA

Why do your customers appreciate us?

PRICEOne of the cheapest delivery options.

SPEED98% of parcels are delivered next day after sending.

LOCATIONS

Parcel Lockers are located in convenient locations:

at supermarkets,

�

�

at petrol stations

and other frequented places.

D+1

INNOVATIONThe service, as the only one in Poland, combines innovative logistics solutions, modern information systems and unlimited accessibility to the consumer.

AVAILABILITY 24/7

No queues! Parcels can be collected 24/7 - even on holidays, weekends and at night.

SIMPLICITYAfter receiving text message, the parcel is collected either by scanning the QR code or entering the customer’s telephone number followed by a six-digit collection code.

DISCRETIONParcel Lockers protect consumer privacy. No one else sees where and how the parcel is collected.

SECURITYUnique access codes, monitoring and safe design of Parcel Lockers guarantee the safety of the parcel.

Parcel Lockers

93of positive feedback

UPS

90% of positive feedback

DHL


Siódemka


FedEx


Opek


Poczta Polska


NPS 89%

NPS = 87%

NPS = 84%

NPS = 82%

NPS = 73%

NPS = 72%

NPS = 62%

NPS (Net Promoter Score) = % of positive feedback - % of negative feedback. Source: http://www.opineo.pl,11.07.2014.

Top-rated delivery option!

99%

98%

97%

81%

80%

74%

58%

52%

30%

of customers using Parcel Lockers are satisfied with the delivery time and quality of service.

of parcels are delivered next day after sending.

of customers selecting delivery to Parcel Lockers do shopping online at least once a month.

of consumers who used Parcel Lockers before prefer this form of delivery in comparison to delivery by courier.

of consumers who used Parcel Lockers before are willing to do shopping in online stores offering this form of delivery.

of consumers recommend Parcel Lockers to their friends.

of parcels are collected on weekends.

of parcels are collected between 16:00 and 21:00.

of parcels are collected outside normal working hours.

We use Paczkomaty because it is a reliable and proven service. With Paczkomaty our parcels always arrive on time. We receive positive feedback from our customers satisfied with Paczkomaty services.

Łukasz KozłowskiVice President of the Board, Presto

We were not sure whether it was a good idea to use Paczkomaty in merlin.pl. InPost collects parcels directly from our office so it is as convenient as the courier.

Agata CzarnowskaPR Specialist, Merlin.pl

Customers about us

InPost is a reliable and thorough company. They are open to new solutions and ready to match the offer to the customer needs. They react instantly to whatever is wanted from them. Reliability and punctuality are their fundamentals.

Jerzy GlinkowskiAVON Operational Director

Paczkomaty is simply a good business partner. Our joint promotional activities increase our sales. Almost 99% of parcels are delivered to our customers next day. It is much more than a courier can give!

Tomasz JarominOwner, Heppin.com

How does it work?

Just add Parcel Lockers as a delivery option in your store

The parcel is collected by InPost courier

FREE OF CHARGEif you are sending at least 5 parcels all at once!

... OR AT A CERTAIN TIME if you are sending less

than five parcels at atime, you can sendthem free of charge at abranch office or fromPaczkomat® InPost ororder a courier for PLN20 zł net.

Did you know...?

ON CALL ...

and

Your customer collects the parcel at Parcel Locker

Paczkomaty are one of thelowest-cost* and top-rated** delivery option.

*Comparison of price lists available on websites on 01.08.2014.

**Data from Opineo, August 2014

Did you know...?

and

Choosing the delivery option

When shopping in your online store, your customer chooses delivery to a conveniently located Parcel Locker.

Tracking the parcel

The customer can easily check the parcel status and once the parcel is put in the Parcel Locker, he receives a collection code via text message and email.

COD (optional)

If a COD payment option is chosen, the customer can pay with a debit/credit card directly in the Parcel Locker.

Collecting the parcel

Parcel is collected either by scanning the QR code or entering the customer’s telephone number followed by a six-digit collection code. The parcel will stay in the Parcel Locker for 72 hours.

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OPTION 1

Integration via API. Solution for larger online stores.

Tired of managing parcels one by one? Do you automatize processes in your store? Do you optimize your software? If so, use integration via API, which:

enables generating labels, managing shipments and accounts;

informs about the service in real time, for example: the list of available Parcel Lockers, price lists, parcel statuses, information about preferred Parcel Lockers;

enables assigning of individual parcel numbers and generating individual labels.

How to enable deliveries to Parcel Locker for your customer?

Did you know...?

Our team supports the entire process of integration!

and

In case you need an individual solution, please contact us at [email protected]

Preparation to automated data exchange

Thanks to API your store downloads complete data supporting sales to Paczkomaty® InPost. You can also see available Parcel Lockers on the map using our geo-widget.

Shopping in your e-store

Customers place orders and choose conveniently located Paczkomaty® InPost (Parcel Lockers) as a delivery option.

Shipment preparation

Your system automatically connects with Paczkomaty®

InPost's system, registers parcels and downloads labels which are attached to the parcels. You can track sent parcels statuses via API.

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OPTION 2

Integrated platforms

If you are already using online shopping cart software, your customers can choose delivery to Paczkomaty® InPost instantly.

For each important e-commerce platform you will find ready integration solutions. They include:

Are you using a different shopping cart software?Ask us about integration: [email protected]


OPTION 2

OPTION 3

Parcel Manager (web application).A solution independent from the ITsystem of your online store.

� This application is ready to use in 5 minutes.

� No need for integration.

� Enables preparation, sending and tracking parcels and managing accounts.

� Contains special module for integration with Allegro stores.


Did you know...?

With the Parcel Manager you can also easily manage the Allegro auction parcels.

and

Cooperation of Paczkomaty®

InPost with online stores

InPost Courier

Parcels are collected by InPost

courier

InPost office

You bring your parcel either

to the InPost Office or Parcel

Locker

You generate labels with

API or the Parcel Manager

OPTIONAL

Parcel Manager

Integration via Parcel Manager

API

Integration via API

YOUR

STORE

Customer's Parcel Locker

Customer collects parcel in his

chosen Parcel Locker

Returns

SzybkieZwroty.pl

A dedicated solution designed to automate processes of return or exchange of products.

Minimal return costs.

Integration with the store via API or szybkiezwroty.pl website.

Who can use it?

Anyone who wants to reduce customer service costs and increase their satisfaction.

Why is this offer important for you? Because it is important for your customers!

They are already using Szybkie Zwroty (Fast Returns):

E-commerce:

brick.pl

wojas.pl

wolczanka.com.pl

gandalf.pl

dozens of others

Other companies:

Vectra

Samsung

Some facts

Clear return procedures are important for 36% of online shoppers**.

Convenient return procedure helps build trust for your store. Trust is crucial for 56% of online shoppers*.

12% of online shoppers have encountered problems with product return in the last 12 months*.

According to the latest amendment of laws on consumer protection, customer has the right to withdraw from the contract in 14 days. The faster the products will be returned to you, the sooner they can be re-sold.

*Ceneo 2013 **Gemius 2014

Did you know...?

On 25 December 2014 new regulations will come into force on returns of goods at online stores.

and

§ The right of return

PROBLEM 1

§ After the consumer successfully submits his declaration to withdraw from thepurchase agreement, the trader must reimburse the consumer with all paymentsmade by him (including shipping).The delivery costs, however, are refundable only up to the price of the cheapestdelivery option offered by the store. If the consumer has chosen other deliveryoption than the cheapest, the store is not obliged to refund the consumer with theadditional costs (i.e. the difference between the actual cost incurred and the price ofthe cheapest delivery option). *

* The Act of 2 March 2000 on the protection of consumer rights and liability for damage caused by dangerous products (Journal of Laws No. 22, item 271, as amended).

PROBLEM 1. PARCEL LOCKERS SOLUTION

Parcel Lockers offer low delivery costs. This means relatively low cost of handling returns, even in the case of goods delivered with another delivery option.

Example: A customer had bought goods worth PLN 100 and chose delivery by courier, for which he paid the price of PLN 15. The customer then exercised his right of return. If the store's cheapest delivery option is Parcel Locker at the price of PLN 8, the customer receives back PLN 108.If the store's only delivery option is the courier, the customer receives back PLN 115.

§ The new regulations also clearly determine the question of the cost of returning the goods: it is to be covered by the consumer*.However, many stores build their position by offering the consumer to return the goods purchased free of charge. In many cases, the proportion of such returns exceeds as much as 20% of the transaction. In such a situation, the challenge is to handle returns in a cost-effective manner.

* Unless the trader has not informed the costumer of this obligation.

PROBLEM 2. PARCEL LOCKERS SOLUTION

Parcel Lockers offer Szybkie Zwroty (Fast Returns) service, which allows the store to quickly receive the returned goods, incurring low shipping costs. The service can be integrated with online store (API) or operated directly at www.szybkiezwroty.pl. In both cases, the store has full control over the return process.

PROBLEM 2

Fast Returns - how does it work?

Did you know...?

You can use Szybkiezwroty.pl regardless of offering Parcel Lockers as a delivery option.

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Your customer receives ordered productapplicable to any delivery option.

Your customer decides to withdraw from the purchase agreement He uses either szybkiezwroty.pl website or a form integrated with the Fast Returns service, available in your store.

Store confirms the return procedure Your customer receives a text and/or email with a code that enables him sending the parcel to your store. The code is generated automatically.

Customer sends a return parcel from any Parcel Locker At his convenience. It is as simple as collecting from Parcel Lockers.

Return parcels are delivered to your office98% of parcels are delivered next day after sending.

Marketing support of e-commerce

We offer more than parcel’slogistics

We attract customersWe provide a broad coverage to shared campaigns in the commercial group:

1 500 000 1 800 000

248 000subscribers of our newsletter

287 000fans of our Facebook profile

hits of paczkomaty.pl website displays on the screens in Parcel Lockers

Did you know...?

We have already conducted a few hundred promotional campaigns supporting sales in online stores.

Our partners include:

We offer advertising spaces on:

Special offer for Paczkomaty customers only– system for marketing automation now 25% off!

Parcel Locker front panels

Parcel Locker screens

- get to know your customers’ behaviours and increase sales in your online store thanks to SalesManago.

Combined offer"to-box" & "to-door"

Do you need logistic services covering100% of the country?

Do you want to send some parcels to Parcel Lockers and some to home addresses?

Ask about our combined offer of Paczkomaty®

InPost + InPost Personal Post Operator / partner courier companies.

Prices and parcel sizes

Standard offer

Size A

7.31 PLN

Maximum weight of one parcel:25 kg

Plus extra 8% of fuel surcharge.

COD: 1.6%, with no minimum amount

8.99 PLN gross

8x38x64 cm

books, CDs, perfume, etc.

98% of parcels aredelivered next day aftersending.

Did you know...?Size B Size C

8.12 PLN

9.75 PLN

9.99 PLN gross

11.99 PLN gross

19x38x64 cm

small electrical and home-wares, toys, cosmetics, clothing, etc.

41x38x64 cm

microwave oven, coffee maker, ski boots, etc.

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E-commerce research results

What would convince you to shop online more often?

What makes you decide to shop on a particular website and not on others offering similar products/services?

Problems encountered while shopping online in the last 12 months

69%

37%

45%

52% promotions and special

offers

lower costs of delivery

long waiting time for delivery

easy payment

Parcel Lockers in the light of e-commerce research - Gemius 2014

QUESTION

CUSTOMERS' ANSWER

lower costs of delivery

delivery next day after sending

POS terminals are the easiest possible way of payment known to customers from stationary trade

Parcel Lockers actively support cooperating online stores in the area of marketing. We have experience and coverage.

PARCEL LOCKERS SOLUTION

Wojciech ForoncewiczWojciech ForoncewiczWojciech ForoncewiczWojciech ForoncewiczManaging Director Inpost Australia [email protected]: +61 455 455 835

Maciej BalsewiczMaciej BalsewiczMaciej BalsewiczMaciej BalsewiczCFO [email protected]: +48 694 252 899

Please feel free to contact us!

02 parcel locker intro

Services

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