Cairo , Egypt / Deira, Dubai, UAE

Egypt Mobile: 00201027270337 Whatsapp/ Viber only: 056-709-3219

E-MAIL :Mohamed.mohsen1983@gmail.com

HUMAN RESOURCES DEVELOPMENT PROFESSIONAL

PROFESSIONAL P R O F I L E EXECUTIVE SUMMARY

Human Resources and Training professional with over 9 years total of comprehensive human resources experience 4 of them as “ HR and Training manger for hospitality industry at a 5 stars hotel in Dubai as HOD handling HR function including Recruitment and Retention, conflict resolution, change management, labor relations and Training and business excellence standard ’ . Proven experience collaborating with senior management to conduct Human Resources strategic planning in order to support and further corporate goals. Possess “Broad knowledge of human resources in a variety of sectors. Excellent ability to address and implement strategic plans for Talent acquisition, retention and succession planning. Proven skills in labor and employment law including complaint Investigation to thwart legal action.

Proactive change agent who spends time in employee environment encouraging learning and

promoting the increased productivity that results in value-added customer service. Excellent team builder and consultant on personnel issues and organizational development. Deliver more than 15,000 Training hours ( Egypt –Saudi Arabia –UAE)

AREAS OF EXPERTISE

♦Recruiting /Talent Acquisition ♦Training & Development ♦Employee Relations/Hospitality

♦Motivation Programs /Performance ♦Business Excellence ♦TQM / ISO 9001/10004/10002 Appraisal /KPI’s

PROFESSIONAL EXPERIENCE

Business Excellence and Quality Controller @ Tash-eel service center Vendor for . Ministry of Human resources and Emiritisation May 2015 Till Apr. 2016 Reporting to Tasheel CEO and Ministry of Human Recourses . Working as a third party between MOL and the service center to make sure that they following the standard of MOL Develop the business through controlling the operation and the services stander to implementing the Emirates Government Service Excellence Program. (7 stars) (D.G.E.P) Hospitality standards in the government services centers

The Program aims to achieve a qualitative leap in the efficiency of government services through-: (Training and

Evaluating)

The availability of timely and quality service as per ( hospitality standards ) Multiplicity of channels and speed of delivery Ensuring a comfortable experience for all beneficiaries of all Federal Government services Facilitates the procedures and achieve excellence in the completion of customers’ transactions A well Trained staff with strong customer services experience Develop the business in the worldwide stander for business development and marketing Prepare the files of the program and sent it to prime minster office for Excellency Train the staff and the managers on the hospitality standers and all the worldwide standard for services

Workshops by ministry of Human Resources Dubai, UAE Business excellence in Dubai government program

KPIS Appraisal performance in work place job descriptions career path in the Government

Project management Governmental Organization chart EFQM organization Excellence

Mohamed Mohsen Abd El- Mageed

https://www.linkedin.com/in/mohamed-mohsen-b514b278?trk=nav_responsive_tab_profile

mohamed.alsharif1983

HR senior supervisor & Training in Charge (HOD) at SAMAYA HOTEL 5* Stars Deira Dubai (UAE) Acting as HR/Training Manager. Reported to the G.M. Handling all the Training issue April 2012 till May 2015

Taking the responsibility of as a Duty Manager for at least twice a month

•Maintains the work structure by updating job requirements and job descriptions for all positions.

•Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.

•Prepares employees for assignments by establishing and conducting orientation and training programs.

•Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.

•Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.

•Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.

•Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.

•Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.

•Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.

•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

•Completes human resource operational requirements by scheduling and assigning employees; following up on work results.

•Maintains human resource staff by recruiting, selecting, orienting, and training employees.

•Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.

•Contributes to team effort by accomplishing related results as needed.

Hospitality Training

Basic Food hygiene Training

H.A.C.C.P awareness Certification provided by (URS) United Registration services. And Dubai Municipality

H.A.C.C.P Auditing Certification Provided by (URS) United Registration services. and Dubai Municipality

Safety and health management/ firefighting certification (Dubai police academy) Jan 2015 . First Aid CPR /AED Professional Rescuers Certification American red cross / UAE swimming federation

•HR consultant & Business Developer at spread your English Training center. From Jan,2011 till April 2012

•Maintains the work structure by updating job requirements and job descriptions for all positions. Interviewing all the English instructors (Native and Egyptians.)

•-Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.

•Prepares employees for assignments by establishing and conducting orientation and training programs.

•Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees.

•Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.

•Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.

•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

•Maintains human resource staff by recruiting, selecting, orienting, and training employees.

•Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.

Freelance soft-skills Trainer at Bright Minds Training center (from Feb.2011 till feb 2012 )

Encouraged students with presentation.

Planned, developed and presented lessons for class. Maintained discipline. Stayed current with changes in curriculum. Designed curriculum for soft skills diploma contained) Leadership –Time management-communication skills –

presentation skills Problem solving –creative thinking- customer services enhanced, Team working and team building)

Freelancer business developer at (AM Media for advertising and publishing ) Jun2011 till April 2012

Developed the business through making S.O.W.T analyses.

Training the employees to enhance they search technique and make them aware of the new technologies

Train the PR team and the Customer services team to make valuable deals

Cs adviser .at Etisal int com. Vendor for Etisalat UAE off- shore project, 181. From 20 Jan, 2009 till 1st Dec, 2010.

and handling. Answer phones and respond to customer requests. Identify, research, and resolve customer issues using the computer system, as adviser on of my duties was training my team on the quality process

Work as HR Gen specialist at ( Al-Hammad Group in Saudi Arabia )from Sep,2008 till Jan,2009 work on (HADF)

about HR functions.( Recruiting, Training, Appraisal & Planning ) Filtering the new applicant cv. Making interviews with the

New applicant, trying to match the Qualification from the cv , connecting between the applicant & the companies

•Work as customs clearance Agent at (DHL) EGYPT Apr ,2008 till Sep,2008

•Work as admin agent to be the contact between the company and the customers plus doing the appraisals for operations agent .

•Work as HR officer at (EFG-HERMES) holding between 14th Jun .2007, till 16th Apr, 2008.

Was a part of the hr. team to handle hr. basic functions and work on the HR help desk on the firm. Guide and answering all employees requested about the hr. dept. role for them and, recruiting. And screening the resumes the first orientation and training.

EDUCATION

2006 Cairo university, Giza, Egypt.Faculty of commerce Accounting Dept. HR. Diploma certification from IDSC . Egypt

CERTIFICATIONS

TRAINING EXPERIENCE 22 Jan 2007 – 3 Apr 2007 Basic Business Skills Acquisition (BBSA ) Giza, Egypt, Sponsored by the Future Generation Foundation (FGF) Training& ITC

Developed Language (provider by Berlitz) and Computer skills (Windows, Word, Excel, Internet, PowerPoint, MS project, access, and outlook.

Enhanced Presentation & project development skills.

Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing.

(21 Nov 2006 - 11 Jan 2007 Computer development program Grade : Excellent( SADAT Academy for management and sciences program (Word, Excel, PowerPoint, Windows and Internet)

Communication Skills Course The Dale Carnegie seminar in effective communications and human relation skills.(breakthrough plan) Core values & code of ethics. (DCS) Provider by Dale Carnegie training (DCT). Jun, 2007 Attitudes that empower course (DHL)

Customer Care Excellence course provider (IMI) Jun, 2008. International marketing & management Institute certificate How to handle a customers, how to avoid the barriers in the communications provider by Etislat Masr .Jan 2010

Administration tanning course provide by (Toyota al bargasy) the agent for Toyota Egypt, DEC 2010 till JAN, 2011

T.O.T Certification EMAK int Academy May. 2010 Dr.Ehab Maged T.O.T Certification EMAK int Academy Oct.2011

kharafi Scholarship Certification EMAK int Academy. 2011

HR CERTIFICATION

Graduate Resource Program (GRP)

Human Resources Track

Grade: Very good

Provider: CENTER OF ACCOUNTING & MANAGERIAL

EXPERTISE (came) ITC, Chicago USA

Strategic management Job analysis, description and its role & specifications

Phases of preparation of Planning HR recruitment HR plan program

Practical cases on Management of selection employee career path

Training global new Techniques for trends specifying training needs

Method of implementing Analyzing & developing training programs function of employment

Methods of calculating Motivational incentives

salaries taxation for employment.

Communication skills & Tools & techniques for dealing other. assessing employment

satisfaction.

Concept of performance Major characteristics of management labor law & employment

contracts.

Introduction to (OSHA). TOT sessions and workshops

Reference would be upon request